Reftab reviews

Reftab is making my IT life easier!

Opmerkingen: Very positive. Customer service was very helpful and knowledgeable. Asset creation was a breeze, and I enjoy using the interface.

Pluspunten:

Easy to use, clean and fast interface, mobile app allows for asset signing and tagging in the field.

Minpunten:

I'm looking forward to more integrations. Some of the integration tutorials were outdated. Some UI customization would be nice, like themes or a dark mode.

Reftab in a quickly changing environment

Opmerkingen: Every time we had ideas for features, the developers have been very responsive, very quick to apply them (or mention why it's not possible when that was the case). Reftab has been super flexible and very prone to help our business. We definitely have a before and after Reftab in term of quality of asset tracking.

Pluspunten:

Reftab made it so much easier for us to adapt to the ever changing environment of our studio and constant movement of assets between desks or employees. It perfectly scaled to our studios worldwide, and allowed us to maintain standards between our studios.

Minpunten:

There is not much to not like about Reftab. We haven't used the customer portal since it's not very well suited for our kind of environment (where IT has a closer control on assets and accessories), but this doesn't mean I wouldn't recommend it.

Review

Opmerkingen: A few things still need some more work, such as offering more ways to automate would be great, some more complex automation would be great like, "If the loan is XYZ and the user is Disabled email Manager (Insert body of the email and allow response) My company is really looking to automate as much as we can so being able to do more complex things in Reftab and make a more friendly API to use (have had some issues with trying to make things work, for example, the API will work fine on one call, I will change one thing and it no longer authenticates.)

Pluspunten:

The integration and automation, I would like more of these.

Minpunten:

Manual management can be tricky to use, I would love a cleaner/more streamlined way for things that can not be managed via integrations.

Reftab Asset Management Software

Opmerkingen: Currently we just want to know which employee has which piece of equipment - haven't progressed to barcodes - it is achieving our low level requirement wonderfully. customisation superior.

Pluspunten:

Easy to use, customisable, we dont require all features but they available when we do. They are super responsive to handle queries.

Minpunten:

I cant fault it for what our needs are- queries are sorted promptly.

Reftab is awesome

Opmerkingen: I needed to find a solution to manage checkout hardware for staff and students. Anything from laptops to slide rulers. I checked into several options. Some free, some where the startup cost was over $5K. When I found Reftab, I was sold right away. It was so easy to get setup and it covered everything I needed. But then, there's the tech support and customer service aspect. Wholly cow, the Reftab team is on it!!! I've run into a few cases where I could use a feature. I submitted my use case and OMG, they developed it and implemented it. Now, if I asked for something that no one would use, mileage could vary, but they respond quickly and really seem to understand my needs as a customer. The product is great, but the support is what really sold me!

Pluspunten:

Reftab is really intuitive. I setup my first instance without needing any support and barely glancing at the documentation. I had a fully functioning demo running with assets and testing check in check out in about an hour of signing up for a demo account. The mobile app adds to that intuitive use.

Minpunten:

I wish I could tie printing inventory labels to my Dymo labelwriter and use a label template to print more customized intentory labels right from the Dymo. OK... I haven't asked if that was possible, yet.

Great New Asset Management Tool

Opmerkingen: I'd started w/ Reftab as a cloud based asset management tool for tracking and managing electric vehicle charging stations. I've also used Device42 then Insight by Riada as competing products because had developed integrations with Jira Cloud and Jira Service Desk Cloud for our task and service ticket management. Reftab continued to develop their product and has now integrated with Jira. Nice! The cost/month is currently less than 50% of the monthly subscription cost for competing products and the functionality and customer service are truly excellent for our asset tracking and management needs.

Pluspunten:

Great value for $ Integrates and Interacts with Atlassian Jira and Jira Service Desk (Provides link between the asset and any issues or tickets) Bulk Import of existing asset information from existing tools. Easy to setup new fields with different configurations. Good filters to find what you are looking for quickly. Mobile app/interface

Minpunten:

The initial product did not integrate with Jira Service Desk. Reftab has since added this capability and setup was reasonably simple.

REFTAB for the Win

Opmerkingen: Love it, very easy to use and comes with an App to download that allows for management on the go

Pluspunten:

Cloud based and very user friendly and easy to upload different databases to.

Minpunten:

Cost of moving up to gain other items like specialized reporting

Reftab Asset Management

Pluspunten:

Reftab is a great package what creates and gives ease of use of asset management. It's structured and clear.

Minpunten:

I'm missing some features such as bulk transfer or bulk assign to user but that's quite it, further it's quite neatly build!

New and Happy

Pluspunten:

The program is intuitive and fairly easy to use.

Minpunten:

Guide/ help/ tutorial section would be very nice.

Good Value for the Money and has just the right amount of features for our business

Opmerkingen: While I did encounter a decent number of problems during the initial set up and deployment the product support is responsive and you will not wait around for a response. The bugs that I did find were either taken care of within a couple of days or an estimate was given as to when we could expect a fix.

Pluspunten:

Good Value for the Money and has just the right amount of features for our business

Minpunten:

I encountered a good number of bugs and 'feature requests' during our initial set up and deployment of the product.

Stellar Customer Support

Opmerkingen: From the trial period to full implementation, we really have had a good experience. This system has vastly reduced the number of individual tasks we used to complete at each checkout and has helped to streamline and improve customer experience. I have reached out on approximately 4-5 occasions with questions and have always had a quick response time, with a solution to my question every time. We are about 4 months into our switch and I am satisfied with the solution for our campus.

Pluspunten:

The price of this software is definitely a win. We were previously using multiple home-built applications to fill this need. Moving from a home built to purchased application always comes down to value for the money. The Customer Support has been prompt, friendly, and efficient. I have reached out a few times and have had near-immediate response times. New features have become available since implementing this solution. I have seen options that I have inquired about implemented in the last 4 months. Impressive. The setup and ease of use are paramount. We have a high turn over of student workers utilizing and learning to use this system. They caught on to this application so much faster than the multiple applications we were previously using that the training time has basically paid for the program already!

Minpunten:

I wish the reporting features were as easy to navigate as checkouts are. They do not run in a way that is as intuitive to me. Especially when attempting to refine data into smaller increments. Automatic emails are great, and reduce the amount of individual notifications I need to send, but they could do with a slight improvement. There are terms coded into the auto emails to pull things like due date, asset name, or borrower name but not every email forms have the same terms. When I modified the email template the first time I removed some of those terms, and then could not remember exactly how they were worded to get them back. The support team has been great at quickly responding to emails to and providing fixes for any issues I have reported, but a 'cheat sheet' or about automatic emails section with the terms that can be used would be very useful.

Best Program on the Market

Opmerkingen: The experience with Reftab has been fantastic, from the program to the management team. Everyone has been so helpful and flexible to tailor the program to work best for us. I would recommend this program to anyone who is looking to track all their assets have automated reports sent out.

Pluspunten:

The user interface is simple and easy to work with. Made it so much easier to locate assets that have been signed out to employees and track the usage. It was an easy transition for employees to start using the program and the training aspect was fast and easy. Reporting is fantastic by getting notifications of who has not turned in something.

Minpunten:

I don’t have any Cons on the software because if I do find something missing the Reftab team is always available to try to find a way to get us what we are looking for.

We save time and money because of Reftab

Opmerkingen: Every time I have had a question, or issue trying to do accomplish something with the software, the help has been very prompt, and helpful.

Pluspunten:

We are a cleaning company, we use Reftab to track our vacuums, mop poles, caddies, etc. Lots of low cost items, but hard to keep track of. Easy to leave at jobsites. This has been huge in keeping our assets. WE have seen a savings from not having to rebuy lost items. The software is comprehensive enough we also use it to provide asset lists for taxes as well. The software can track your item locations, you can add picture of the items, the cost and date of purchase as well as track how long you had it till it was disposed off. The reports let you know who and how many times the item has been checked out.

Minpunten:

The two issues we had with the software was the inability to change asset numbers and the printing of tags was complicated system. Both of these have been upgraded making the software even easier to use.

Easy asset management

Opmerkingen: We have been able to move our asset loan system from a very messy shared google calendar system to Reftab, it has reduced individual workload and enabled more independence in making planning choices for asset loans across our organisation. We have also been able to significantly grow the amount of assets that we have available for loan as the management and tracking of the items is a lot more efficient.

Pluspunten:

The software makes it extremely easy for multiple users to be able to log in and see what assets are available to be loaned and make reservations for them as required. We were looking for a solution that would allow many users to access the information centrally and this does it beautifully.

Minpunten:

The pre-determined access levels are the most challenging with the software, but we have found ways to work around this. We can't easily set access to specific sections and views, as this is a bit limited. Any issues or improvements we have, we make suggestions to the team at Reftab, and if they think it is beneficial, will roll out the change in an update to accommodate the request.

Absolutely astonished by the support offered by Reftab

Pluspunten:

Reftab checks all of our boxes for a ITAM tool. The Jira, Intune, and Jamf syncs allow us to trust Reftab as our 100% live source of truth for all of our most critical assets. The software is easy to use and has been a real win for us. While the software is great, support is really where Reftab shines. There have now been two instances where I've found a bug and reported it to their support team. Both times they were able to apply a fix within hours of me reporting the issue. I'm absolutely blown away at how responsive and helpful their support team is. I cannot evangelize them enough!

Minpunten:

None, reftab has been able to satisfy all of our business needs.

Fantastic so far!

Opmerkingen: From the first point of contact, Reftab have been amazing. I have been in contact with Mike, who I believe to be one of the founders of the software. Personally I find that amazing that we have contact with a founder, who is really able to give me all the answers I need directly without going through long support terminals like with other software programs. Mike has been extremely helpful with the setup of our account - always replying very quickly to emails.
Although we are only just (slowly) starting to use Reftab, everything about it is great so far & it works really well.
Due to an extremely busy work schedule, we have not been able to push its limits just yet, but so far, so good. Thanks to the Reftab team for all the help so far!

Pluspunten:

- The features are super easy to use - the Reftab team are very responsive, efficient & effective when it comes to troubleshooting or answering queries - The check-in /out feature is really simple to use - almost everything is modifiable & customisable

Minpunten:

The mobile app lacks the option to edit details / barcodes for Accessories, which from an Office Supply Management POV, is important as it allows me to work from my mobile when adding / editing stock. The request portal (to my knowledge) does not allow for indefinite loans of accessories OR assets, which could be useful for us at least. It also does not yet allow requests for consumable accessories, which again, could be useful for us.

Reftab and managing small and attractive assets

Opmerkingen: We researched a number of solutions to manage our small and attractive assets before deciding on Reftab. As we started to push the boundaries in using this product, we discovered some limitations. When bringing these concerns to the attention of the developers, we have been very impressed by the positive response we receive every time. I now believe customer support provided by Reftab is one of its greatest strengths and I highly recommend this product to anyone looking at managing assets which are subject to being issued or loaned to staff.

Pluspunten:

Accessibility - Available in a browser at any location Interface - The information is presented clearly and display is customisable Auditing - Loan history and Changelog allow full audit trails to be maintained.

Minpunten:

We are pushing the boundaries for which this product was designed. Initially we discovered some limitations when trying to import existing information and managing disparate assets such as security keys, power tools, surveying and safety equipment. These limitations have been addressed by the developers.

A robust asset manager with great features

Opmerkingen: Support is always quick to respond, but otherwise the platform itself just works once setup properly. Very easy to maintain once we have all the data going in from the various integrations.

Pluspunten:

Highly customisable attribute fields for assets, integrates with a number of services we have deployed within the organisation (MDM, idP), very easy to navigate and clearly see the history and ownership of an asset over its lifespan. The robust workflow automations and reporting are added bonus tools not really found with other competitors in this space.

Minpunten:

The integrations are not always easy to understand on how to disable or deactivate. There's some great documentation on how to set up various parts of the platform but not alot on adjusting or disabling.There isn't a regular changelog available to see the most recent changes or updates made to the platform. Always keen to see what changes vendors make to their product.

Early adopter who's watched you grow

Opmerkingen: Impeccable

Pluspunten:

There are so many ways in which we use the system. We have adapted multiple processes to fit Reftab. It has become one of the most important tools I use. We were there in the early days before the site became as feature rich as it is today and we are pleased to say we stuck around. We are proud to have our logo on your home page displaying that we use your product

Minpunten:

It's hard to say what I don't like. Over the years I have seen the site develop and today I'm left with feeling that anything which isn't quite right will get there eventually. As long as you keep the attitude you have towards development, there are no cons

Great inventory management system

Opmerkingen: Again it's really about friendliness and folks that believe in their product.
[SENSITIVE CONTENT HIDDEN], one of the founders, gave us a nice demo, highlighting features of how Reftab can work for us. At the end of the presentation, he was willing to come up with a package that would best suit the needs of our nonprofit. I am the one to set up the inventory management system and corresponding lending library that will be used my many employees in the future. The software is intuitive where I can figure out a lot on my own. Sometimes I would look for help in the documentation, and there are also times I have discussions with [SENSITIVE CONTENT HIDDEN] about certain questions or things that will come up in the future. It's been a great experience so far, and I'm sure any company will have a good time with Reftab too.

Pluspunten:

There is a lot to like about Reftab. It has a modern look and feel. It's software as a service, so there is nothing to download or install. It's quite easy to use, but it's recommended to at least look through the documentation. And the founders are always willing to help.

Minpunten:

There is nothing not to like. But you must take time to learn how it works via documentation and experimentation.

Flexible and Cost effective asset management

Opmerkingen: Reftab has fast become one of our most relied upon business tools. The reporting features are very impressive and we are looking forward to implementing the self service employee portal soon. Reftab is fast, responsive and for the price, has a huge amount of value added features.

Pluspunten:

Reftab is a well priced, and highly customisable solution that has really helped us streamline our Asset Loans across multiple locations and divisions. The system was easy to deploy, and we were able to bulk ingest our asset catalogue via CSV. Once you are up and running, checking items in or out is very simple regardless of whether you are using a scanner or not. Flexible loan periods and auto reminder emails mean that the system supports the needs of not only our Resources team, but also the end users. The Reftab team are extremely responsive with support requests and are very happy to receive feedback.

Minpunten:

No major cons at all. Having some more flexibility to customise confirmation emails based on asset type would be great - but Im sure the Reftab team would help out here if i raised it with them.

Fast, Simple & Effective

Opmerkingen: Has been a joy to integrate with our IdP and MDMs, we managed to quickly build some really powerful integrations and automations using Reftab's workflow & webhook features. Looking forward to see what they do next.

Pluspunten:

Easy to use with a snappy and intuitive interface. Integrates really well with all of our other applications. Balance of price & features is excellent.

Minpunten:

API could use some work - it's not as intuitive as some others out there, although the support team have been fairly quick to help where the docs didn't!

Reftab is Worth It

Opmerkingen: The Reftab team was extremely responsive to our inquiries and concerns. They made multiple immediate changes to design flaws we recognized. The system is streamlined and allows for configuration to your organization's needs. The price was extremely competitive. I would entirely recommend Reftab to anyone looking for an asset management system.

Pluspunten:

The best thing about this software, and why we original started using it, was its integration with JIRA, our ticketing system. Integration was seamless and gave us great insight into diagnosing issues with specific hardware.

Minpunten:

It's intend use is to check out hardware on a "by user" basis. We have business office managers at our various locations who control and manage all hardware at the location. Since they could not assign hardware to them in the portal, we had to allow each advanced access, which allowed them access to areas we didn't want them to have.

Reftab saves a lot of time for asset management

Opmerkingen: There was a feature missing that impacted our workflow, I emailed support and that feature was implemented within a couple of weeks. This has been our continual experience with Reftab, amazing customer support and an all around great product.

Pluspunten:

Ease of use, ease of setup and the integrations. We have been abysmal at keeping our assets up-to-date, but with the integrations in Reftab a lot of our mistakes have been alleviated by the sync from Jamf and Intune. The auto checkout of assets has helped us keep up on equipment.

Minpunten:

The mobile app would be nice if we used barcodes, but because of remote workforce now-a-days we do not put barcode/asset tags on equipment. If would be nice if the mobile app was able to OCR a pic of the serial number, but it's not a deal breaker in the slightest.

It checked all of my boxes and thensome

Opmerkingen: Overall this is a great software to use. It has all the features that I want with a few pleasant surprises. It does have some issues but they are very minor and will eventually get addressed. I really appreciate that they listened and ended up create an auto collecting agent for Windows. This feature was not present when I started using them so I suggested it (along with others I am sure) and was very pleased to see it get added in.

Pluspunten:

The main factors that pulled me to reftab are the integrations, computer agent, customization, and ease of deployment. I really appreciate that it integrates with Jira (it's surprising how few system do this) so that when someone submits a ticket, I know which computer they have. I also like the agent and it's ability to collect important information on my Windows machines like the IP address.

Minpunten:

It has a few bugs to it but bugs eventually get fixed so long as they are brought up. I would like to see display themes primarily. I do not mind the gray, white, and green but I would like to see some darker color options; however that is purely for aesthetics.