Yesware reviews

The Best Email Marketing Campaign

Pluspunten:

I love how this integrates with Sales Force and how you can customize campaigns. The email tracking is super useful (sometimes it doesn't show exact details though) as it can tell when a client is engaging and when are the best times for outreach.

Minpunten:

I wish there were more helpful tutorials on best practices of this product and that editing a campaign already in use was a bit more intuitive.

Completely streamlined my sales prospecting and outreach

Pluspunten:

-Ability to sync emails and activities with CRM. -Love the Gmail toolbar so I can view info from my CRM right in gmail -Track email opens and response activities to know if my message is getting through to my prospects -easy to create and save email templates to fire off custom emails on the fly -Mail Merge capabilities with stages allow for multi touch email campaigns. - vastly increased my efficiency of email outreach

Minpunten:

The sync to CRM has failed to work on very few occasions. Other than that I totally love using the system

very average

Pluspunten:

I like that I can see when someone opens my email .

Minpunten:

The BEST way to track with Yesware is to only send an email to one person. If you send to multiple, you'll see "someone" opened your email often times, rather than a name. You cannot always see what kind of device they opened it on. You also cannot get notifications for opens unless you are sitting down at your computer - no mobile application. The mail-merge feature is great conceptually, but if you are creating a campaign and have a sensitive mouse that goes back when you swipe back - you will lose ALL of your work. There is no auto-save or any protection. ALWAYS build out your campaigns in a place where you will not lose your work.

Take control of your email. Know what is delivered and when.

Opmerkingen: Convenience & delivery confirmations.

Pluspunten:

1. Email delivery confirmations are SO helpful. The instant notifications are great as well as the ability to find delivery details on a specific email in history. Plus, not requiring a read receipt to get the confirmation is huge. 2. Email schedule function makes it easy to draft emails but not interrupt employees evenings or sleep! 3. Follow-up reminders are a great way to not let a task get delegated and forgotten.

Minpunten:

It doesn't play well with my Gmail screen - it covers the bottom of the email where my email attachments normally show up - so it's hard to verify the right attachment is attached - or to delete it.

The best value for complex features

Opmerkingen: The most robust email tracking software with the most reasonable price tag.

Pluspunten:

Email tracking is a huge deal for us. While most CRMs offer it, they don't offer the ability to see who opened the email if you sent it to more than one person. They just tell you "someone opened your email". This was annoying to us so we found Yesware. Not only will it tell us who opened it, when, where, on what but it can also do amazing things like tell you if/when someone opened your attachment, how many times, AND (here's the kicker) how long they looked at the attachment. After the free trial, which is an ample 30 days, we were hooked. Oh! The notifications! Most systems gave us notifications in their system so we would have to keep going back to see notifications. Yesware gives me popup notifications, in real time, no matter what I'm doing on my computer so I always know when someone opened an email. Also, the price is not bad. It's really worth it.

Minpunten:

It takes a while for the system to learn who is who. After a few emails though, it can tell me "Customer service opened you email" instead of "someone at Company A opened your email".

Yesware adds a layer to your email strategy

Opmerkingen: Yesware gives our sales team extra insights about emails they send as well as time-saving tools to follow up and remind prospects.

Pluspunten:

It is eye opening to be able to track emails you send and the clicks and opens they generate. By knowing what happens with your emails on the receiver's end, you change your followup strategies.

Minpunten:

Nothing we not like about Yesware. We're not using the Campaigns feature as we have other software for that, and that is not their core functionality.

Great tool to enhance marketing through mail.

Pluspunten:

It's an efficient tool to develop mail marketing and outreach clients that are mostly favorable for your product or are responsive to your mails. it can notify you about the opening of mails from the side of a client.

Minpunten:

It has disadvantage of not to setup proper time schedule to follow up proper mails to several specially engaged clients. Somehow, it also seems to be buggy and adding a new template will alter subject lines eventually.

Great for Email Tracking and Mail Merges

Pluspunten:

The mail merge function and SFDC integrations are my favorite part. It integrates seamlessly with SFDC, and the mail merge functionality is easy to use (even for sales reps).

Minpunten:

I wish Yesware would work with more VOIP providers to act as an email AND one-click-call system within SFDC.

Using Yesware to track the emails I'm sending and doing mailmerges

Opmerkingen: You get real-time notifications when someone opens your email or clicks on a link in them which is very helpful when you have to follow-up with someone. I also keep email templates which saves a lot of time when reaching out to people.

Pluspunten:

Real-time notifications when someone opens an email or clicks on an email. I also like that you can save and easily re-use email templates.

Minpunten:

I wish the interface was a little easier to use and the reporting software was more straightforward.

Underwhelming, admittedly being reviewed on limited features

Opmerkingen: Not sure if the product performs well at its other functions, but I didn't see results with email/ attachment tracking.

Pluspunten:

I used this product while shopping for software to track email attachments; Yesware flogs that feature heavily on their website. The Pro was that their Outlook integration is pretty concise. A small button in the Outlook ribbon gives you access to a dropdown containing your Yesware dashboard. Given that I was only interested in this product to subtly see who'd opened or shared my emails, the key information was very easily found.

Minpunten:

I don't know what the issue was but the product never seemed to work. It told me emails I'd sent hadn't been opened... when I'd actually sent them to a peer at a neighboring desk and watched him open the message. I allowed several days for the system to update but didn't see a status change. This strongly influenced my decision to not recommend this product to my superiors.

Shifting away from enterprise use - moving toward GMail and Microsoft-hosted offerings

Opmerkingen: Knowing if someone has received an email, or re-opened it, is a truly valuable piece of information from a sales and support perspective. Email has become one of the least reliable forms of communication, but it remains essential to doing business. Spam detection software is junk. We have found no spam detection software that is reliable and turn off anything to ensure nothing is missed. It can even be manipulated by unscrupulous actors that want to harm the reputation of the sender. There are a million other reasons why it is unreliable. Unfortunately, most companies continue to use it. So we used Yesware to see if our regular communications were being received and opened, in much the same was we use software to verify that our client newsletter communications are opened. Yesware did the job in that respect. We didn't use any of its other features, since we had other software for that.

Pluspunten:

We've been using it for several years and were notified recently by Yesware that the version that supports local versions of Outlook 365 is being eliminated. We were told that Microsoft is limiting the ability of developers to use plugins for PC-based Outlook, so they are dropping support for that in August 2020. We use our own ISP for email, using POP/SMTP mail, not a cloud-based environment hosted by Microsoft or Google. What we liked about it was its simplicity once set-up, and the ease of telling whether or not someone opened the email sent, and where that person was located.

Minpunten:

The support organization was Zendesk, a third party. We found that every time we'd have a question or issue they were very responsive, but it took forever to get resolved. Most of the time we'd just live with whatever it was we were dealing with.

Yesware is an important tool to support my high performance as a sales person

Opmerkingen: Yesware helps me be efficient, effective and productive as a sales rep. I also am able to see which emails perform the best (both individual and on a team basis). Knowing when someone opens or clicks an email is great leverage in the sales cycle! I of course never mention this to the prospect, however it allows me to manage my pipeline effectively.

Pluspunten:

The visibility created from email tracking is extremely useful! I love knowing when someone opens or clicks on an email. In addition, I save a ton of time by using the templates feature. All my emails also sync directly to Salesforce, which saves a ton of time and energy and keeps me organized! Mail Merge and Reporting are also neat, although I use those less frequently.

Minpunten:

The email editing software is a bit wonky on the web, but works great within gmail. That's really the only con I have - everything else is top notch!

One of the best tools for a salesperson

Opmerkingen: It saves so much time on admin stuff. Allows me to personalize every touch point with my pipeline and keep track of everything!

Pluspunten:

Ability to schedule and track emails, use pre-made templates, see how many people opened your email. gmail integration is a plus too. Also they send you a TON of super useful marketing and sales-related resources.

Minpunten:

Nothing really, it’s a great tool! I just wish it showed me who exactly opened an email when it was sent to multiple recipients.

Love the Yesware product because it was so straightforward to understand all the different features!

Opmerkingen: Let's me know whether prospective clients opened up any or all communication that I sent them. Love this product!!!

Pluspunten:

1. The product's cost/value proposition is one of the best out there. 2. Instantly, Yesware provided value by informing me whether a prospect opened an email or not.

Minpunten:

1. Some additional information about how Yesware would integrate with other CRM's would be helpful...however, I can probably Google the answer.

Great For Any Salesperson!

Opmerkingen: Yesware makes me more efficient and effective as a salesperson and relationship builder.

Pluspunten:

First of all, the email tracking feature of Yesware has been life-changing. I no longer have to try to read a client's mind or guess when the appropriate time to follow up is. Beyond follow-ups, I can also track email performance, which is an incredibly powerful advantage to have when half of your job is through email communication.

Minpunten:

I wish it was more customizable, but overall I have gained so much from using this software.

Excellent for our Sales Team

Pluspunten:

Yesware is incredibly easy to install and use, Our entire sales team uses to track emails and it has enhanced communications with potential clients. Allows for better strategic planning and the email templates are awesome!

Minpunten:

There is nothing I dislike about yesware.

Good for email campaigns!

Pluspunten:

The tool is easy to use and simple. You can create email campaigns, track open and reply rates, and schedule when an email should be sent. This is a great way to track follow ups with your clients.

Minpunten:

There are a lot of email tracking tools out there and Yesware doesn't really have strong differentiators for me. I've used Outreach, Tout, they're pretty much all the same tool.

Yesware has been incredibly intuitive and helped maximize conversions in our sales process!

Pluspunten:

I love the transparency behind Yesware and it's reporting functionality to be more targeted in our approach. It offers great insight into what is working, and how we can better improve our messaging.

Great sales productivity tool

Opmerkingen: Overall the experience has been very good. We have an inside sales team who use the tool and they see many benefits from it, including boosting productivity and tracking the opens/clicks that they get from campaigns and templates.

Pluspunten:

The interface is very user friendly, with an attractive appearance. I think the layout is logical and it's easy to find what you need, even though some functionalities don't appear to be accessible from every page, which would be useful (for example, from the home page you can access templates but not campaigns). The reporting is useful but could be more extensive. What I find the best thing about this tool is that you can train a novice o use it in an hour, and they can really boost their sales productivity by setting up campaigns and templates.

Minpunten:

It would be useful if you could create a signature block which can be inserted into new templates (similar to Outlook), because when you copy/paste your signature into a template it requires a lot of formatting. I have used a similar tool called Tout and this was a good feature of that tool. Also, to insert an image you need to use a URL which is not easy to do and I feel it makes the process of inserting them too complex.

Yesware great tool for email campaign

Opmerkingen: Overall, I think it's a great tool that accomplishes what you're hoping to get out of it.

Pluspunten:

I love that I can create my own personal email sequence with content that I create. Quick, simple and easy to use. Great user functionality.

Minpunten:

I did not experience and major problems. The tool worked as well as I needed it to.

Excellent tool for sales efficiency for those that are cost conscious.

Opmerkingen: Eliminate the adminstrative work in Salesforce, allowed for great email campaigns, easy to use templates and a pretty accurate view of how many times people are opening my emails.

Pluspunten:

Amazing integration with Salesforce - makes the administration side of things easy. Good Mail merge features - links to Salesforce reports Templates are handy as you can insert the subject line as well + make it a part of the same thread to continue to use that subject line.

Minpunten:

I am just exploring their trial version. So far have not come across anything that is a big detriment. One thing is that it seems to log calls as tasks - so you just have to make sure you click 'completed' in order for it to log to SFDC. Not a big deal but would be nice it was just logged as an activity.

One of the best tools for email campaigns

Opmerkingen: Great software. Best part is the email end up in the primary inbox of gmail users

Pluspunten:

Great tools for email marketing and campaigns. It has all the features one would expect and they have improved the accuracy of the email read notification

Minpunten:

Would be great if we could add individuals to an existing campaign. Also there is no feature to stop an ongoing campaign until all the active recepients have been removed.

Yesware Review

Pluspunten:

Easy to use. Has standard mail merge functionalities. Acceptable pricing. Has native integrations with Gmail and Salesforce.com so that you can store and sync all the communication across all the systems just by using your system logins. Also you can work on your Salesforce.com leads straight from Yesware side panel in your Gmail.

Minpunten:

Yesware plugin with Salesforce.com works a bit slow, you need to refresh browsers some times. Also, when you working on your leads you cannot convert them straight forwardly, still have to login separately to Salesforce.com. Not working properly on all browsers. Does not support/host unsubscribe link/button functionality, while other competitors do.

Good not great...

Pluspunten:

Email tracking is very accurate. Logs opens/replys into salesforce automatically which is very useful when tracking account activity. Template manager is very useful as well and saves time. You can send out mini-mass emails via yesware which is nice.

Minpunten:

Text editor is really bad. Only a handful of fonts and getting a template formatted correctly is painful. Doesn't really have a way to tell when someone is forwarding an email around so it'll show an email opened like 100 times skewing your data.

Very useful for individual contributors

Opmerkingen: Yesware was one of the original pioneers of software for salespeople. While it's become increasingly competitive, I'd still say it's a great choice, especially for reps who are responsible for the full sales cycle, reporting and forecasting for themselves. Now standard features like email analytics to let you know a prospect opened an email or clicked a link were magical. Since they've layered on a bunch of other features like dialers, step cadences, predictive analytics. In the end you have a lot of choices here, but I recommend taking them up on their free trial period and decide for yourself.

Pluspunten:

Fast time to value

Minpunten:

Driving teamwide adoption can be a challenge