Toast POS reviews

Incredibly Efficient!

Opmerkingen: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pluspunten:

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Minpunten:

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

The system is great! The customer support is not.

Opmerkingen: The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!

Pluspunten:

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

Minpunten:

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

No Customer Service

Opmerkingen: I understand nothing is perfect however when you combine it with a lack of customer service this drastically decreases the value of the product.

Pluspunten:

Easy setup, very intuitive, easy to train employees

Minpunten:

The customer service is very poor. They don’t even pretend to care. If able I would post the corespondents I have had with the company. Extremely poor however they are quick to bill or sell you an add on.

Have Some Toast With Your Brunch. Or Lunch.

Opmerkingen: With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.

Pluspunten:

Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.

Minpunten:

A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.

Review

Opmerkingen: very happy

Pluspunten:

sales and labor summaries and ease of menu edits

Minpunten:

one half star for tech support...almost worthless compared to Aloha's professional and knowledgeable tech pros, absolutely awesome

Toast for High-End Restaurant that is part of a Hotel/Banquet/Spa Resport

Opmerkingen: Positive, for both POS and Payroll. While we have had a few hiccups, I have been impressed with Customer Service and Tech Support in most instances

Pluspunten:

Self-Install was a little bit complicated but Toast Support was very helpful. The interface is very intuitive and overall simple to follow and teach. Some financial reports don;t show exactly what we'd like, but Toast Support is helping us create custom reports for everything we need.

Minpunten:

Setting up the menu and revenue centers, especially chaging the revenue centers has been less simple than I'd like.

Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature

Opmerkingen: I'm now pretty savvy w/ Toast POS after 6 mo of use.

Pluspunten:

Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time.

Minpunten:

Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app.

A Start Up Micro Brewery

Opmerkingen: Really like toast. However, as we grow the cost is getting quite high to test and implement new functions. Almost to the point where I am considering having a program written specifically for our business. Still, toast is great.

Pluspunten:

Customer Service is excellent. Easy to teach and easy to learn. Intutitve

Minpunten:

With costs of integrations and addons feels like we are getting nickled and dimed.

Restaurant

Opmerkingen: In the beginning we were having to pay a very high amount. After looking into it more we were paying for services we weren't even using. I wish TOAST would've realized that we weren't using these services and contacted us. We've lowered the monthly costs to fit our needs and now it is more affordable.

Pluspunten:

Reports. We like being able to see everything from home when we are not at the restaurant to tell if we need to go help or not. It is also nice seeing the financials.

Minpunten:

Cost and customer service. We have to wait too long sometimes to get help. I feel the customer service could be better. We only call when we have issues that need to be addressed right away.

juice bar

Pluspunten:

app use after covid has been most useful

Minpunten:

we do not have a customer service rep that communciates with us

Beware of their promises

Opmerkingen: After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Pluspunten:

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Minpunten:

Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Terrible Tech Support And Filled With Bugs

Opmerkingen: TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Pluspunten:

Affordable Customer facing customization

Minpunten:

1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame. 2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim. 3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS! 4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running. 5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly. 6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us. Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Great POS System for Restaurants

Opmerkingen: We've been pretty happy with Toast. We've used them for over 4 years & have no thoughts about switching POS systems.

Pluspunten:

It is so easy to make changes & push them to the terminals. Easy to manage from home rather than having to be onsite all the time. Credit card payments are received in a timely manner & customer service has always taken great care of us. Also a great point is that you can keep running when the internet goes down. It's not perfect, but it's the best that we've seen.

Minpunten:

Servers complain that when you close the credit card orders that you have to enter your POS number again. I complain because I can't see more than 24 months of information and can only see it 6 months at a time. I wish that sales were assigned to the time frame they were purchased at and not at the time that the ticket was opened.

Essential

Opmerkingen: The best pos out there for all restaurants.

Pluspunten:

Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.

Minpunten:

There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.

Easy to implement

Opmerkingen: It keeps me up to date in real time with what is happening in my restaurant.

Pluspunten:

The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us.

Minpunten:

I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense!

Toast--Support when you need it.

Opmerkingen: We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Pluspunten:

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Minpunten:

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Toast is best POS we have ever used!

Opmerkingen: This has hands down been the best experience with a POS company and software that I have had in over 35 years in the industry.

Pluspunten:

Functionality, ease of use, price, adaptability, continues upgrades with additions of new features, ability to request features

Minpunten:

Customer phone service is very poor. Often get new and/or not well trained agent.

Toast POS Review

Opmerkingen: It has definitely made the data analysis easier which allows us to improve our business.

Pluspunten:

I think it is very user friendly and creates easy to analyze data points.

Minpunten:

I feel there are some aspects that can be very useful but without taking the time to become an expert I am probably not using it the most effectively. And time is hard to come by.

I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service

Opmerkingen: Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items.
*Can't use APPLE devices with Toast, only Android
*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.)
*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in.
*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle

Pluspunten:

*user friendly *online reporting accessible from anywhere *online food ordering *easy to add menu items

Minpunten:

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) *no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue. *support cases opened on their online platform are not addressed and no one calls restaurant to resolve *No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval. *Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote. *Handheld device does NOT support ApplePay. *ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front. *No way to comp a gift card online and email it to a guest from Toast Central online. *No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.

A disastrous experiment

Opmerkingen: The initial sales experience was exhausting. It's like they hire people from the mattress stores: they quote you prices at 4,000% of what they need and then call you constantly, coming down. The equipment's sleek and they're good at helping with installation. But if you're a small outfit like mine, they probably sold you twice as much stuff as you need. Pre-pandemic the customer service was on point. But then the Toast-Go that my coffee shop relied on (the mobile unit we used in our drive-thru window) crapped out; it just stopped charging. They sent me another one, but for five days or so the speed of our drive-thru service was significantly impaired. Then the new Toast-Go crapped out: it just didn't charge anymore. Same thing. This time it was impossible to reach customer service. Apparently they laid off most everyone in COVID April. Maybe it was possible if you could wait on hold for a couple hours. There is no "callback" function on their customer service line: you have to listen to the music. Through their awkward online customer service mechanism, I suggested they send me another MobileGo but let me hang onto the current one, in case it started charging again (the previous one had done this, after several days of lying dead, before I had to send it back). They never got back and ended up charging me for the new piece in spite of my warranty. The new one crapped out. I canceled my contract. They're making me buy it out for $33 a month x 20. I hate Toast.

Pluspunten:

The UI is pretty intuitive and the reporting is very solid.

Minpunten:

It failed constantly. They're charging me anyway.

Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees

Pluspunten:

That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

Minpunten:

The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

Great POS for restaurants

Opmerkingen: After over a year the restaurant is still super happy with the switch

Pluspunten:

I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system.

Minpunten:

No real cons. The only downside was the initial few days after switching for the staff to get used to it.

Lacking in customer service

Pluspunten:

User friendly and efficient. That pretty much sums it up but they said my response was too short.

Minpunten:

Many additional charges after purchase Reports cannot be easily pulled for long date ranges LACKING IN CUSTOMER SUPPORT

Toast Toast Toast

Opmerkingen: I think that overall I enjoy Toast, I am not looking to change over to anything new. I really dislike the tech support side. I had an issue that took 4 months to resolve that seriously impacted my business and I kept having to re-explain my issue over and over again and call multiple times a week for answers. I also have have pretty incompetent people not able to troubleshoot with me over the phone and I am on the phone with an issue no less than an hour, which really makes it difficult for me to do my job considering I have one screen and I need to be present for my customers. I had no help setting up any of my devices and ended up doing it completely by myself, which, of course, there were some initial kinks to work out. Aside from tech support, it's been easy to use for the most part and I find that it helps my business a lot.

Pluspunten:

I love the back end use of toast, once you understand how to set up the menus, it is really easy to go in and make changes. I love the ability to compare sales from any date, and I love the daily/ weekly break down all in one area. It's also very user friendly when ringing up customers, once it is all organized, it's quick and efficient.

Minpunten:

Some of the lesser used components are overly complex like the sales categories and how to make changes and groupings. Assigning comp buttons doesn't always work. I just wish that there had been more help upon set up.

Toast versus others

Pluspunten:

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Minpunten:

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.