Smartsupp reviews

GREAT WEB CHAT

Opmerkingen: We have been with them for 2 years and the service satisfies us.

Pluspunten:

Low prices, good customer support, video recording on the site.

Minpunten:

Missing the possibility to send attachments or more integration with the cms (example prestashop)

3 in 1 program - it's great if it's possible with you

Opmerkingen: The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pluspunten:

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Minpunten:

Everything is fine and I have no objections to the program and its work.

Unreliable

Opmerkingen: Great when it works
Constant uncommunicated changes to how stuff works

Pluspunten:

Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

Minpunten:

Unreliable Rigid and hard to adjust behavior

i approve of the ease of use of this app!

Opmerkingen: excellent service! this app is awesome! the epitome of cool!

Pluspunten:

the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!

Minpunten:

the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!

Fantastic live chat service

Opmerkingen: We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Pluspunten:

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Minpunten:

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Glad I found Smartsupp. I love it

Opmerkingen: I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

Pluspunten:

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

Minpunten:

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

My Review

Opmerkingen: It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Pluspunten:

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.

Minpunten:

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

Great tool but difficult to measure

Opmerkingen: I have had a very good experience. I have made many sales with this tool. It helps a lot with customer service.

Pluspunten:

I like that i can chat in live with my costumers. I recover some purchase with this tool. You can integrated this tool with your ecommerce. I integrated it with Prestashop and works excelent

Minpunten:

It´is very difficult to measure with Google Analytics. You don´t know the origin of this conversion

Good software, but the pricing structure does not always apply to us

Opmerkingen: We are happy the way it works.. Not much to complain

Pluspunten:

Pretty simple to use. You get the necessary steps quickly.

Minpunten:

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

Well done live chat

Opmerkingen: The live chat helps customers to buy services on our websites. It has all features that we need.

Pluspunten:

Easy to use, nice design, enough features and no downtimes.

Minpunten:

Just the visitors referrer links could be more informative.

Need to improve when clients are online

Pluspunten:

Easy to use, I love the app, multy language

Minpunten:

We have lost conversations beacuse the sistem does not inform well what a cliente is there. I have to activate the app on my phone and then I am informed when a client is there. There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes. The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

Smartsupp review

Opmerkingen: I started using Smartsupp live chat a few years ago, when I tried it on my first e-shop. I've been using the free version all along and it's been perfectly adequate for my needs. Since then, I regularly recommend smartsupp's live chat to my clients for their e-shops. I always get nothing but good feedback on this service.

Pluspunten:

Free version foreverFast web deploymentNice graphic processingChatbot, offline messages and more optionsEasy to use even for ordinary peopleDifferent color chat options

Minpunten:

While using it, I didn't find anything that I didn't like about the smartsupp service.

Review of Smartsupp

Opmerkingen: It's good as per their cost.

Pluspunten:

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

Minpunten:

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

Works very good and never had any problems with it

Opmerkingen: As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.

Pluspunten:

very easy to work with reasonable pricing

Minpunten:

there were no cons what so ever, i have to fill this form....

For a free software it mends patches in your website to intergrate to live support.

Opmerkingen: The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour.
The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America) So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only.
and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back.
SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it.
so good app. :)

Pluspunten:

I like the ease of inserting the script and then the ability to log in and go live.

Minpunten:

The phone app version does not seem to work on a few devices.. just blank screen not sure why.

My recommendation to Smarstupp

Opmerkingen: I found this app through my friend, I have to say it exceeded my expectations and I am very happy with the program. I will be happy to recommend it to friends who have small businesses.

Pluspunten:

the most of what I l ike in smartsupp is that chat is divided into 4 parts: all, primary, new and mine. We can easily see when new messages arrive. I also like that we have shortcuts that the whole group uses very effectively. The chat is very easy to use , It is a very useful program for our business and simplifies many things for us. Im very thankful.

Minpunten:

What I would like to see improved is that, unanswered messages that is skipped for some reason, should be highlighted in red or black color. it would be so nice to prevent missing chats for sales managers. also what I would like to see improves is mobile version smartsupp. Specifically, I would like to see "mine" messages in seperate and not in all messages.

VEBO

Opmerkingen: Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Pluspunten:

Language is polish. Easy to setup. Easy to work. Price still better that other software.

Minpunten:

Price increase each year i know everything cost each ear more more

It's Good

Opmerkingen: We can help customers finalize their purchase when they have doubts. Or give them information about some products.

Pluspunten:

I like the shortcuts, because is very fast to speak with a buyer. I like that it shows pages that they are visiting. The possibility of personalizing automatic messages as well as programming customer service hours.

Minpunten:

The possibility of consulting the most consulted questions, filtering by word. The possiblity of add an image or documents in the conversation.

Great customer experience tool

Opmerkingen: Fast and realiable customer communications tool with very handy capture of customer behavior on our website.

Pluspunten:

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Minpunten:

Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser.

Good product

Opmerkingen: Usually we let customers know if something is available or help to find the right product.

Pluspunten:

It is very easy to use, works well and looks good

Minpunten:

I have this app in my mobile as well. The biggest problem is that I don't receive any notices when customer sends me a message in the mobil. Maybe I have not adjusted it right.

Smartsupp live chat Review

Pluspunten:

smartsupp is the best chat for the professional support of a site

Minpunten:

when there is a chat lost and I do not receive the user's email address to contact him again

Satisfaction

Pluspunten:

user friendly, quick support, upgrading fluently

Minpunten:

no exports to xls/csv to collect chating client e-mails

Best live chat

Opmerkingen: I can chat to a customer, I can let the chatbot do its job for timezone changes and mostly I can look where has the user navigated through video

Pluspunten:

The video recordings are inevitable for any company. If you haven't tried it you don't know how much you are missing this feature

Minpunten:

Well, really not much because the most neccesary options are already included

Reccomend

Opmerkingen: It is helper for grow my sales.

Pluspunten:

My sales grow up with this software. To assist to my clients in web with chat is great.

Minpunten:

None. Maybe when my client send me message before he recieved my automatic message. Software should not send that automatic message to him anymore.

Smartsupp live chat

Pluspunten:

Software is fast, easy to use, well-arranged and reliable.

Minpunten:

We would appreciate the option of sending fast picture previews with the customer.