--- description: Ontdek de plus- en minpunten van Salesforce Service Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.nl/software/136189/salesforce Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.capterra.nl/software/136189/salesforce?page=2) > Met Service Cloud bied je snelle en productieve service via de telefoon, e-mail, webchat of social media. > > Oordeel: score van **4.5/5** door 823 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Salesforce Service Cloud? Of je nu een grootbedrijf of MKB'er bent, appontwikkelaar of grote digitale speler: in samenwerking met mensen in jouw sector hebben we oplossingen op maat ontwikkeld die je bedrijf helpen groeien en bloeien. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 823 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Salesforce - **Locatie**: San Francisco, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Portugees, Spaans, Thai, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan, Maleisië, Mexico, Nederland, Noorwegen en 14 meer ## Functies - Activiteitendashboard - Assets volgen - Beheer van klantervaringen - Beheer van serviceverzoeken - CTI (Computer Telephony Integration) - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Contentbeheer - Controle van oproepen - Corrigerende en preventieve maatregelen (CAPA) - Elektronische handtekening - Geautomatiseerde routing - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenbeheer - Klantgeschiedenis - Leads beheren - Levering volgen - Live tracken bestuurder - Mobiele toegang - Online tijdklok - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsplanning - Prestatiemeetwaarden - Proactief chatten - Problemen bijhouden - Rapportage van incidenten - Real-Time Updates - Routering - Samenwerkingstools - Status bijhouden - Taakbeheer - Ticketbeheer - Transcripten/chatgeschiedenis - Vergunningverlening - Verzendbeheer - Voor callcenters - Voor de verzekeringsbranche - Waarschuwingen/Meldingen - Werkprognoses - Zelfserviceportal ... en 66 meer functies ## Integraties (17 in totaal) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Werkorder software](https://www.capterra.nl/directory/30785/work-order/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Best-in-class CRM and support solution" — 4.0/5 > **Kelly** | *16 oktober 2023* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud. > > **Minpunten**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once. > > It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable. ----- ### "Salesforce for better customer experience" — 5.0/5 > **Jelfry** | *26 februari 2025* | Entertainment | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends. > > **Minpunten**: At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our customers and for us too. > > Overall the experience has been great besides the few inconvenience we had at the beginning. With the possibility of handling 2 chats or more at the same time the waiting queue time has decreased for our customer, that was one of our first goals. ----- ### "Its interface is incredible" — 4.0/5 > **Céline** | *28 maart 2026* | Nutsbedrijven | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like that its interface provides a very clear view of what you're doing. Its features are really robust and it evolves very quickly. > > **Minpunten**: Salesforce is expensive and has a steep learning curve. It often has bugs that are really annoying, possibly due to overload. ----- ### "Terrible for support" — 3.0/5 > **Geverifieerde reviewer** | *6 oktober 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: They have good reporting tools for management. It’s easy to create views and charts. > > **Minpunten**: Sluggish, ugly interface, poor integration, difficult to customize. > > Extremely negative from a support perspective. ----- ### "So easy, even a tech challenged user can succeed" — 5.0/5 > **Geverifieerde reviewer** | *19 december 2025* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful. > > **Minpunten**: Centralizes customer data and information, for a complete view of the customer. Easy to track cases with step by step prompts > > Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it ----- Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.capterra.nl/software/136189/salesforce?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/136189/salesforce) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens