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Over Service Fusion

Service Fusion helpt buitendienstbedrijven om zonder enorme uitgaven hun werkzaamheden te stroomlijnen, klanten te winnen en indruk op hen te maken.

Meer informatie over Service Fusion

Pluspunten:

Ease of use and the support the company gives its people.

Minpunten:

We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services.

Beoordelingen van Service Fusion

Gemiddelde score

Gebruiksgemak
4,3
Klantenservice
4,3
Functies
4,0
Prijs-kwaliteitverhouding
4,2

Waarschijnlijkheid van aanbeveling

7,8/10

Service Fusion heeft een totaalscore van 4,3 van 5 sterren op basis van 244 gebruikersreviews op Capterra.

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Reviews filteren (244)

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent solution for field services

5,0 6 jaar geleden

Opmerkingen: Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.

Pluspunten:

Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!

Minpunten:

There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.

Ashley
Office and dispatch manager in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Amazing product!

4,0 vorige maand Nieuw

Pluspunten:

Switching to Service Fusion has been the best thing we've done in a while software wise. The ease of use has been invaluable for my technicians. The office side is easy enough, and makes customer service agreement management easier than any other product we've used.

Minpunten:

I would like to see more options available on an estimate, as well as being able to convert more than 1 option into the same job/invoice automatically if chosen. The options themselves need to have an "Option Description" section, so that clients can have detailed notes of what the different options mean.

Reactie Service Fusion

vorige maand

Thank you for sharing your experience with Service Fusion! We are always happy to learn about our software helping businesses run smoother.

Natalie
Manager in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Domination Review

3,0 vorige maand Nieuw

Pluspunten:

having dispatch screen and calendar view. Seeing each visit and being able to assign multiple techs.

Minpunten:

invoicing can be complicated when you change to progress billing. the app is not the most functional to use.

Reactie Service Fusion

vorige maand

We are happy to hear the dispatch screen and calendar view has been beneficial for your business!

Robert
Owner in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Best CRM we've used to date.

5,0 vorige maand Nieuw

Opmerkingen: Service Fusion has so far been a fantastic product. Being able to call customer support and talk to a real person is fantastic. They are frequently rolling out new features that make the value even better and the pricing is superior to other similar CRMs. We don't see a reason to make a change anytime soon.

Pluspunten:

The price for the functionality was the thing that sold us. Having a CRM that did all of the things we needed it to PLUS had automated messaging to the customers was critical and Service Fusion has that functionality.

Minpunten:

There are some things that we would like to have more customizable but we have found work arounds. The payment processor they use isn't the greatest, but it works. The mobile app is ok but doesn't work well without a good internet connection.

Reactie Service Fusion

4 weken geleden

We are so glad to hear you are seeing the value in your investment with Service Fusion!

Lexi
Administrative Assistant in VS
Nutsbedrijven, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Does What We Need it to Do

5,0 vorige maand Nieuw

Opmerkingen: Overall it's great, especially for what we pay. Compared to our old system, SF finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me, but after expressing we needed more help than initially given, they stepped up and helped us further with the process.

Pluspunten:

I like the dispatch page & the affordability of the product to generate quite a good software & customer database. The non per-user fee is what sold us. For what we pay it's a great product.

Minpunten:

There seems to be a lot of little kinks to work out. There are little limitations here and there. We were sold there would be an offline version of the app coming out 4 years ago and have not seen that yet. There are glitches in the system, but nothing so great that it ruins my day or makes me want to unsubscribe.

Reactie Service Fusion

vorige maand

Thank you for taking the time to leave us feedback!

DOUG
GENERAL MANAGER in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

ONE YEAR REVIEW

4,0 vorige maand Nieuw

Opmerkingen: IT HAS BEEN SO SO TO THIS POINT, TIME WILL TELL

Pluspunten:

WE WENT FROM PEN AND PAPER AND USING AN OUTDATED SOFTWARE SO MOST THINGS ARE BETTER

Minpunten:

WHEN BUGS ARE FOUND IT TAKES A LONG TIME TO HAVE THEM CORRECTED. FEATURES BEING ADDED ARE VERY LIMITED, IT ALSO APPEARS THAT THE DEVELOPERS DO NOT TAKE THE RECOMENDATIONS OF WHAT IS SUGGESTED

Reactie Service Fusion

4 weken geleden

We appreciate your feedback. We are working everyday to make the software better. We have some very exciting enhancements planned on our roadmap and we can't wait to release them to you soon!

Amber
Owner in VS
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

A great asset for you company.

5,0 vorige maand Nieuw

Opmerkingen: Overall, everything has been great. Technical support is always available. Open a ticket usually only lasts a couple of days for repair. I would recommend another company looking for resource management.

Pluspunten:

My favorite part about using Service Fusion is the ability to dispatch zones and to be able to tag our customers for future reference.

Minpunten:

My least favorite thing about Service Fusion is that there’s just not enough time to capture all it can do for us.

Reactie Service Fusion

4 weken geleden

Thank you for your review! We are so glad to hear Service Fusion has been a great asset for your company.

JENNIFER
CFO in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SUPPORT WHEN YOU NEED IT

5,0 vorige maand Nieuw

Opmerkingen: POSITIVE POSITIVE POSITIVE!!! When there is a problem someone gets on it right away.

Pluspunten:

EVERYTHING!!! CUSTOMER SINCE OCTOBER 2019! Service Fusion has taken us to a whole new level in managing our team. They give great customer support. They have included us in product development. They are always looking for better ways to improve their product.

Minpunten:

The way the customer list/base is set up.

Reactie Service Fusion

4 weken geleden

We love our Support Team. Thank you so much for giving them the shout out they deserve!

Kevin
Operations Manager in VS
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to set up and use out the box

5,0 vorige maand Nieuw

Opmerkingen: very user friendly, takes less than 30 minutes to cover what is needed for a new tech or office worker that needs to use the system.

Pluspunten:

you can import certain data fields, others are copy and paste unless you are starting from nothing. Help Desk support is fantastic, never had an issue the person on the phone could not answer - Top Notch!

Minpunten:

everything should be able to import when setting up another account or system

Reactie Service Fusion

4 weken geleden

So glad you find Service Fusion to be user friendly and beneficial to your business. Thank you for sharing your feedback!

Miguel
Miguel
Director of Operations in Canada
Geverifieerde LinkedIn-gebruiker
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Smooth interface but still has glitches to work out.

2,0 vorig jaar

Opmerkingen: The product is generally good and has much potential if Service Fusion can focus on the base product and make sure it has no glitches. While I am sure the AI will be useful for many and profitable for Service Fusion, it should not be the primary focus until the basics are ironed out first. Sales should be honest about product capability, it is not a small task for service companies to switch between field service management applications.

Pluspunten:

We love that it is easy to use, cloud based and easy on the eyes. Most features can be used without formal training (because none exists). Many good fields within customer and equipment for proper set-up. Product set-up (we have over 4000 products) and prices can be updated easily. Syncing to QBO is smooth once the initial set-up is figured out and understood. Very few glitches in this regard.

Minpunten:

There is something wrong with how additional visits work in Jobs/work orders and Service Fusion is not addressing it. It displays first date on top instead of last date, changing the status of one visit changes the status of all visits. In the past 6 months, intermittently or only on specific customers, the bill to section on customer invoices has been populated with "Serviced at" address instead of "Bill to" address as assigned in the customer profile. This has also affected the emails for invoicing as it will send to primary contact instead of contacts assigned to send invoices. After calling Service Fusion customer service, we quickly realized that many are unfamiliar with product and give you answers which are not correct and in conflict with others who we have spoken to in the past.There was one day where Service Fusion had an outage in the middle of the day. It appears they have no back-up service which is strange to see in a cloud-based service.Custom Documents is not so custom. When I called in to ask how to "compact" the document because they take up so much space on a page nd can bleed into multiple pages, customer service did not believe it can be done.Service Fusion provides no onsite support. They expect you to learn the product on your own or call customer service if you have any questions.

Reactie Service Fusion

vorig jaar

Thank you for your feedback. I understand you have interacted with Support on the issues you stated above, but I have sent them your feedback and they request you contact them again for further investigation.

Terry
Owner in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Service Fusion is Malleable and can become what you need it to.

4,0 5 jaar geleden

Opmerkingen: Their team in support is always quick to assist, they are helpful and not condescending.

Pluspunten:

It had features that were editable that other service softwares available did not. My business had so many faces that it did not fit into the shoebox that most other softwares force upon the end user. Plus, Service fusion was not charging per user. We are a small but constantly growing business that works with clients that have a fixed income.

Minpunten:

The items in the database, the fields are always open, if you make a mistake when in editing something in the database, data can be overwritten easily. Wish they had a way to take deposits and create accounts to apply to future services. Had to use a different software for that.

Miles
Owner in VS
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Good software, Terrible customer support (software goes down regularly)

4,0 2 jaar geleden

Opmerkingen: It's sad because it was a well designed piece of software and something must have happened (most likely a sale) where the software is no longer supported and virtually no enhances are being made. But most worrisome is that it crashes regularly. They also invest zero resources into customer support. ServiceFusion, right the ship before it's too late!

Pluspunten:

It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail. Customer service is basically non-existent. They have absolutely no interest/motivation to speak to someone and individually address your needs - even if you offer to pay for it! Very poorly run company in that respect.

Minpunten:

The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support. It's not uncommon for the software to go down at 6pm and then will stay down until someone gets into the office at 8am. What happens to those of us that work in the evenings? This is highly disruptive to the businesses using the tool. There is a strong indication the company is not vested in the long run.

Jennifer
Fiscal Admin. in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Service Tech & Office friendly

4,0 4 jaar geleden

Opmerkingen: They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Pluspunten:

Better dispatching than what we had before.

Minpunten:

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Aaron
Owner in VS
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Another Broken Software With Crappy Back-End Support

2,0 5 jaar geleden

Opmerkingen: Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Pluspunten:

It customizable and pretty user-friendly

Minpunten:

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

md
IT-Admin in Saoedi-Arabië
Bouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

software for complete service management.

5,0 vorig jaar

Opmerkingen: Service Fusion makes it tremendously easy for me to access all of my accounting and client information when I'm on the move. Along with having good customer assistance, I can access it using the app on my phone, tablet, or work PC. As a result, I can save a ton of time.

Pluspunten:

Estimates, scheduling, online payments, a mobile application, and reporting are all included in the comprehensive software package with FSM features. With Service Fusion, you can quickly convert a task into an invoice. Out of all of them, I prefer Billing and Invoicing the most.

Minpunten:

Because it occasionally travels very slowly, the software needs a good connection to work. in addition to the restricted number of report options that may have been increased.

Reactie Service Fusion

vorig jaar

Thank you for the review! We are so glad you are enjoying using Service Fusion.

Larissa
Owner in VS
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Interested in your money not your loyalty as a customer.

1,0 8 maanden geleden

Opmerkingen: I asked very specific questions during the demo. I knew exactly what I needed and wanted in a software. I was told that their system syncs with chart of accounts in Quickbooks Online. It does not. They will not issue a refund even though I was told that their cost codes would sync with our accounts in Quickbooks. I specifically asked that question because I knew it was a deal breaker for us. I was assured that it synced easily. They do not offer a free trial and do not offer you a refund even when their sales reps lie. They also took several weeks to cancel my account after emailing and calling. I know the price seems good, but you get what you pay for.

Pluspunten:

Scheduling and Project management. It had a lot of potential. I would have rated this much higher if the company had honest practices.

Minpunten:

Syncs to only one income account in Quickbooks. If you have more than one income account, your cost codes will not sync over. Although they told me everything syncs over in their sales pitch.

Reactie Service Fusion

8 maanden geleden

Thank you so much for your feedback. We will work with our sales team to be sure accurate information is always being shared.

Martin
Service Manager in VS
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Service Fusion after 1year of use

4,0 vorig jaar

Opmerkingen: So far the experience has been good , an as d appears to get better daily

Pluspunten:

The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning. There are still a lot of functions that we are still learning to use daily...

Minpunten:

Being able to itemize products for the field technicians...

Reactie Service Fusion

vorig jaar

Thank you for your feedback! We are striving to bring enhancements daily for better functionality. We hope you love what is coming this year!

Lewis
Field Manager in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Useful Data Points Increase Profits

5,0 vorig jaar

Opmerkingen: We wanted an all-in-one cloud-based CRM that would allow our field techs and office staff to effectively capture information, book appointments, review workflows, get driving directions, build invoices, take photos and collect/document payments. Service Fusion has been a lifesaver and changed how efficiently we can do all this, while collecting key data points that can later be used to generate actionable reports.

Pluspunten:

The ability to generate reports and review metrics in a single click has allowed us insights into the most profitable and least beneficial areas of our business, allowing us to streamline our business model and maximize our bottom line. We have received multiple compliments from customers about the excellent communication from our business (appointment reminders via call or text) and being able to pull up job history on a client is worth its weight in gold.

Minpunten:

Not having a home button in the app that takes you back to the main screen can result in lost time due to extra clicks. We have found it is sometimes faster to close and reboot the application. Also, when we signed up, we double-checked that we would be able to use a 3rd party credit-card processing vendor and were assured this would always be the case. Now we are being forced to integrate all our payment processing through Service Fusion. If the fees to process payment go up (as all things do) this would certainly frustrate our business and dampen my enthusiasm to recommend SF to other business owners/managers.

Reactie Service Fusion

vorig jaar

We appreciate your feedback. We are happy to hear our software is helping your business become more profitable and streamlined. In order to navigate back to the home screen, you can utilize the back button until you reach the home screen. Sending this into the product and develop team to be a possible future enhancement. With FusionPay, we will match your current rate. Our team would be happy to discuss the benefits of using FusionPay any time.

S.
Owner in VS
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Fantastic Software and Great Customer Service

5,0 7 jaar geleden

Opmerkingen: We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc). The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired. On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs. Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs. Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours.

Pluspunten:

Highly configurable, easy to use, intuitive user interface.

Minpunten:

Would like to see more customizable reporting, but what is provided out of the box is sufficient

Alex
Service Manager in VS
Machinebouw, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Very bad software company

1,0 vorig jaar

Opmerkingen: my overall experience is poor. The system crashes weekly for hours. Support is slow. Problem solutions are non-existent. The maintenance agreement module is the worst attempt I've seen and completely useless. The limitations on importing information is horrible and their support staff takes over a week to update a live inventory count. In that time, you have to manually track ALL of your inventory moves and manually update it. The job labor section has no ability to charge sales tax. If you have a large inventory the sales tax on products will not function. They have NO offline functionality on the mobile app.

Pluspunten:

The custom documents and online customer portal brought me in. Some of the feature's work but we have had to develop more manual processes and "work arounds" The bones of this software is great. Its sad the company doesn't develop it better.

Minpunten:

What they profess to sell you is inaccurate and onboarding personnel did a very poor job. They were very ill'-informed in their own product. I don't get the impression the owners are in touch with their customer's needs. Or maybe they just don't care.

Reactie Service Fusion

11 maanden geleden

We are sorry to hear you haven't loved your experience with Service Fusion. There are a ton of improvements coming in the second half of the year that address some of your concerns.

Leif
Principal in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Fabulous and versatile product... EXCEPTIONAL CUSTOMER SERVICE!

5,0 7 jaar geleden

Opmerkingen: Tremendous consolidation and money-saving via systems and especially efficiency and automation capabilities!

Pluspunten:

We are a full-service cleaning and restoration contractor in WA State, and have had a heck of a time finding software that works well in all divisions of our business. There are many cleaning software platforms and a few restoration-specific programs, but we've been looking for YEARS for software that will allow us to manage both, including re-construction. Intuitive platform, versatility, list and workflow creation including the ability to customize and require that personnel gather specific information, GPS, payroll and credit card processing integration (allowed us to kill separate systems/charges for all 3 of those elsewhere!), good and simple reporting features and the sheer ability to book simply daily/one-off jobs, as well as full-blown project management! Interpersonally, Max Paltsev (SF CEO) makes himself totally available and is extremely hands-on! SF is highly capable and is developed in-house (vs. farmed-out over seas), which is a big deal to us! I brought up an issue just yesterday regarding a specific functionality item that is pivotal to our business. My account rep took the issue right to Max and I received a reply today that their development team is creating a code-module as we speak and it will be re-coded by week's-end. SERIOUSLY!?... WHO DOES THAT? Incredible. It doesn't get any better than this. My goal is to master this system's functionality and I find things every day that are better than I even imagined. We are now a lifetime client!

Minpunten:

Very few. Calendar is a bit dated and needs a little help in relation to what SF calls DISPATCH capabilities... BUT this is a primary focus on their

Paul
Member in VS
Beveiliging en opsporing, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Member or owner

4,0 vorige maand Nieuw

Opmerkingen: There is really no excuse that your service goes down. Also getting our text numbers back to our main number not a 888 number still is a problem.

Pluspunten:

It works

Minpunten:

When your service go down.

Reactie Service Fusion

4 weken geleden

Thank you for taking the time to give us your honest feedback. We are actively working to improve the stability of our software as well as the portal for registering your original phone numbers to be able to make the switch back.

CM
Office Assistant in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Beware of this Program!

2,0 3 jaar geleden

Opmerkingen: Our experience with this company has been very poor. Our Company has been using Service Fusion for over a year. Please be aware that our experience with their customer support has been terrible. The program is buggy and Developers are slow to fix problems. You seldom hear back from them about the status of an issue. We have been unable to manage our inventory/books now for weeks because there are major bugs in that part of the program. The program is supposed to be integrated with Quick Books, but that has been a nightmare for us. We have been trying to get data to sync from Service Fusion to Quick Books for the past four months! No one returns our phone calls. We've even left messages for management and they won't respond to our phone calls. Customer support doesn't take responsibility for helping to find resolution to problems. If you value your business data, please think twice before you trust your information to this company!

Pluspunten:

General Interface is quite user friendly.

Minpunten:

There are a lot of bugs in this software. The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used. They are slow to fix issues and there is no customer service support.

Michelle
Office Manager in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great for small or start up company

4,0 2 jaar geleden

Opmerkingen: Service Fusion great for small start up company. Price cant be beat. Did experience issues with system on several occasions and that is hard when we are east coast and tech support is 2 hours behind. That leaves us unproductive. Preventive maintenances not easily tracked.

Pluspunten:

Loved that we were able to create job statuses and color code them - making it easier to determine tech returns or parts needed when looking at Dispatch Board. Liked equipment tracking but wish could have attached picture of equipment

Minpunten:

Mobile App needs improvements. Technicians unable to search for job by job #. They had to go to customer and scroll until they located job #.

Reactie Service Fusion

2 jaar geleden

Michelle, thank you so much for your honest review. I can confirm you can search by job number on the mobile app. Unlike the back office search, you do have to insert the job number fully. It will not match a partial search. If you have any further questions, please feel free to contact support at [email protected] or (888) 902-0304 Option 2.

Payam
President in VS
Kantoorbenodigdheden, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Promises of features... never came true & customer service down the drain!

1,0 3 jaar geleden

Opmerkingen: Started well but now from scale of 1 to 10 they get ZERO.

Pluspunten:

Pros would have been the ease of managing customers in the field with management and staff and seeing all customers in an easy map layout! However, many of these features that were Supposed to be launched with their upgrade, was promised to us as early as March to April of 2020 and they NEVER came true!

Minpunten:

Customer service has become non existent! Calling many times with no one returning calls. Getting hold of people and requesting to speak with supervisors and 2 weeks passes with No call backs! Features for a small field team are not very practical ans user friendly specially in the field. Has lots of bells and whistles that are not rrally used much and many features that were supposed to be launched to make the app more practical, never happened. We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services. Will Not recommend this.