Over NetSuite

NetSuite is een cloudgebaseerd ERP dat je het inzicht en de controle geeft die je nodig hebt om slimme beslissingen te nemen en met vertrouwen te groeien.

Meer informatie over NetSuite

Pluspunten:

Netsuite is fairly intuitive for being such a complex system. I also really love the Sandbox capability.

Minpunten:

We also had some questionable customer service with our initial rep at one point (in regards to scheduling/cancelling appointments on us).

Beoordelingen van NetSuite

Gemiddelde score

Gebruiksgemak
3,8
Klantenservice
3,6
Functies
4,1
Waar voor je geld
3,7

Waarschijnlijkheid van aanbeveling

7,4/10

NetSuite heeft een totaalscore van 4,1 van 5 sterren op basis van 815 gebruikersreviews op Capterra.

Heb je NetSuite eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (815)

Alvaro I.
Alvaro I.
Director of Web Development in Colombia
Geverifieerde LinkedIn-gebruiker
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great ERP

5 4 jaar geleden

Opmerkingen: Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.

Pluspunten:

- Very Robust and Fully customizable - Have an API and so connect with third party and other tools you use internally can be definitely doable. - Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries - Have great tools for making reports The support have been great the last 2 or 3 times I used it.

Minpunten:

- Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow. - The UI looks old, but does what you need. - The documentation is really heavy and sometimes is hard to find things there.

Federico A.
Federico A.
Great ERP for Small and Medium companies in Uruguay
Geverifieerde LinkedIn-gebruiker
Bankwezen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product for a Small / Medium Bussiness

4 5 dagen geleden Nieuw

Opmerkingen: Since I have experience in implementing ERPs, it was fairly easy to implement and train the personnel, after a few months the company runs smoothly and with great KPIs.

Pluspunten:

- It was very standardized and easy to implement in the company once we know what we needed - Specific modules help you focus on the company's needs - Data Management is robust, allowing to have a clean Data Base - Oracle provides an excellent customer service - We didn't need many it specialists to implement the ERP

Minpunten:

- Price is high - Being standardized not allow for much customization - Sometimes adding another module is difficult because the tools is a little strict - Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

Overwogen alternatieven: SAP S/4HANA

Redenen om voor NetSuite te kiezen: We needed better integration and customer support.

Overgestapt van: Odoo

Redenen om over te stappen op NetSuite: I knew NetSuit which improve my project to succedd

Andy K.
Andy K.
COO in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Lots of Potential for Large Businesses, but Not a Good Fit for Small Businesses

3 6 dagen geleden Nieuw

Opmerkingen: For small businesses, I would not recommend Netsuite. The licensing is very expensive, and you ideally need a certified Netsuite professional on staff in order to utilize the software to its full potential. The customer service experience was also lacking, but that tends to be ubiquitous across most platforms of this genre. For big businesses that can dedicate staff to the maintenance and configuration of the application, there are endless possibilities, and you are likely to find everything you need all in one software bundle. For everyone else, however, I would suggest a more economical option.

Pluspunten:

Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.

Minpunten:

Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.

Overwogen alternatieven: QuickBooks Online Advanced

Redenen om over te stappen op NetSuite: We switched from QuickBooks online over to Netsuite to gain access to more services, but then eventually switched back to QuickBooks because Netsuite was too expensive and complex.

Jon F.
Vice President/CFO in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

100% Cloud Based Solution from the start

5 3 weken geleden Nieuw

Opmerkingen: Great overall experience with the software. We have found it to be easy to use, its configurable to meet our needs and a solution we can grow with. Overall good value, reasonably low cost feature rich completely cloud based ERP system.

Pluspunten:

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Minpunten:

Owned by Oracle now. Cost keeps increasing.

Overwogen alternatieven: Openbravo, SYSPRO, Sage Intacct, Epicor for Distribution, Brightpearl en JD Edwards EnterpriseOne

Redenen om voor NetSuite te kiezen: Wanted cloud solution with multi-company and multi-currency capabilities.

Overgestapt van: AccountEdge

Redenen om over te stappen op NetSuite: 100% cloud based from beginning, most configurable and easy to use.

Geverifieerde reviewer
CIO in VK
Geverifieerde LinkedIn-gebruiker
Managementconsulting, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Strategic system selection

4 2 maanden geleden Nieuw

Opmerkingen: Once implemented very powerful - the business has doubled in size and NetSuite has not broken a sweat to help with that. But getting in set up, and bedded in, is hard work

Pluspunten:

Range of capability addressing a numbe of our business issues. Configurability and single source of data

Minpunten:

This product can do a lot - it can be really difficult to find the information you need to decide what to use and how to do it well

Overwogen alternatieven: Salesforce Service Cloud en Dynamics 365

Redenen om over te stappen op NetSuite: Balance of factors including relationship with implementation partner, ability to configure and limited need for integrations

Einat E.
Sypply chain manager in Israël
Fabricage van elektrische/elektronische producten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

ERP system to be considered before implementation

3 6 maanden geleden

Opmerkingen: This software has pros and cons. overall - Need to be considered thoroughly before being picked.
basically it's much more finance oriented than logistics oriented

Pluspunten:

Flexible in editing and correcting mistakes.

Minpunten:

Very slow. We're experiencing a of performance issues that, according to NetSuite cannot be solved which is a major issue for an organization

Overwogen alternatieven: Priority Software en SAP Concur

Redenen om over te stappen op NetSuite: It was described as a cutting edge software, very intuitive.

Geverifieerde reviewer
CFO in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Stay away from Payroll/HRIS

3 6 maanden geleden

Opmerkingen: Good for ERP. TERRIBLE for payroll/HRIS. They stick to "gotcha" contracts and don't bend a penny once they have you signed up even if you don't use their system because it is terrible.

Pluspunten:

Their ERP is good. Payroll/HRIS is TERRIBLE.

Minpunten:

Payroll/HRIS and customer service. That product is basically vaporware. Payroll/HRIS system is a HUGE downgrade and isn't even truly integrated with the ERP system. It can't handle basic functionality like connecting to health benefits or 401k. It also has absolutely no ability to automate your team's onboarding process. Massive step away from overall automation. They won't even let us out of the contract despite the fact that we never went live and won't ever use the payroll/HRIS product. Total "gotcha" contract for complete vaporware

Jaime C.
Jaime C.
Director of Operations in VS
Geverifieerde LinkedIn-gebruiker
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best overall softwate system!

5 3 weken geleden Nieuw

Opmerkingen: My experience has been great never no issues, everything needed and what is expected for our everyday business the Netsuite software has been so crucial and helpful for our everyday business. I am glad we use their services

Pluspunten:

I have been using this software since 2010 and there been so many transitions but Netsuite/ Oracle has made our company successful with processing of orders and managing customer orders, inventory and financials bookkeeping and overall the friendly user it is and how it is cloud driven. I had many situations I been able to search customer name or contact and or track an order or review pricing etc from my mobile or laptop away from the office. Netsuite provides everything needed for the Supply Chain business

Minpunten:

The Mobile App I feel can be much easier to use, but that is the only thing I wish they can make better. The App itself.

Liana H.
Manager in VS
Management non-profit organisaties, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to use and navigate

4 2 maanden geleden Nieuw

Opmerkingen: Overall it’s a good product and well integrates with other softwares. If you are small to mid sized company that’s a great product. But if you have a larger and complicated projects NetSuite does not serve its purpose very well.

Pluspunten:

I’m using it daily for the portfolio of 40 grants and over $1M, Netsuite helps me to navigate through all the project and not to miss any overspending of the funds. It gives my a breathe for not to worry about transactions and overspending, as I see exactly how much and when was wired any portion of the grant. Also, as I can notify the stakeholders when the money was wired, makes it for my grantees to check and know when and how much exactly was wired

Minpunten:

When task is complete, I dont have an opportunity to receive an automatic notification, so I have to manually find the task and check the progress

Geverifieerde reviewer
Sr. Program Manager in VS
Geverifieerde LinkedIn-gebruiker
Vastgoed, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

NetSuite

5 2 maanden geleden Nieuw

Pluspunten:

NetSuite is an industry leader so you are working with the best.

Minpunten:

Requires a lot of custom scripting for our industry.

Amira D.
Site Architect in Jordanië
Bouw, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best multi-functional and customizable ERP system in the cloud

5 vorige maand Nieuw

Opmerkingen: Our use of NetSuite has eliminated the need for a lot of maintenance and support for our systems, as it is available in the cloud, and connects all enterprise networks to it, which helps us to constantly work remotely under all circumstances. Through NetSuite, we have been able to build an integrated system that includes all our data, which helps us to evaluate resources and know the efficiency of operations, as the automation that we obtained through NetSuite contributed to enhancing our ability to make the right decisions.

Pluspunten:

My favorite feature of NetSuite is its capacity to report on a wide range of enterprise processes and operations, as well as its ability to be scalable. When it comes to working with NetSuite, team members will find the user interface simple and easy to understand. With NetSuite, we are able to save data and transactions quickly and easily, and it is also very adaptable and scalable to meet our needs. I appreciate the aid in building new workflows to improve system processes and procedures for the entire business, and I really enjoy the customization options and shortcuts that make it easier for me and my team to get things done. A cloud-hosted ERP system simplifies maintenance and support, and it helps to automate business operations and the application of business logic, which saves a lot of time and money and works to sustain distant tasks because of its outstanding organizational abilities.

Minpunten:

NetSuite is one of the best resource planning tools ever, but like the rest of the Oracle tools, the user needs several training sessions to be able to use it in an optimal way, in addition to that, the subscription prices are high, which limits the ability of small groups to benefit from its services.

Emily D.
Vice President in VS
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Powerful ERP software

4 8 maanden geleden

Opmerkingen: This software has helped our business tremendously with efficiency and analysis. We've used this software for 8 years and we are still learning & implementing new features. Tt's a very robust system.

Pluspunten:

All in one database that meets the needs of many size businesses. Allows for extensive customizations and scripting. Integrates with many 3rd party systems.

Minpunten:

Net Suite has become a very large company with many different departments. It has lost that start up and cutting edge technology vibe. Getting quick and effective support can be hard due to the many layers of project managers, account managers, and departments. A cloud based UI can be slow at times.

Overwogen alternatieven: Sage Intacct en Dynamics 365

Redenen om voor NetSuite te kiezen: Our volume of transactions and products exceeded QuickBooks capacity.

Overgestapt van: QuickBooks Desktop Enterprise

Redenen om over te stappen op NetSuite: Not a legacy system . . better technology and capabilities.

Will R.
Director of IT in VS
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

complete ERP product for inventory, financials, and sales

5 8 maanden geleden

Opmerkingen: Overall the experience has been very positive. Our business is growing very quickly and NetSuite has allowed us to manage that growth and has scaled accordingly. We are in our second 5 year term with NetSuite as our ERP software provider.

Pluspunten:

I like how customizable NetSuite is. It's not great at any one thing, but really good a bunch of stuff. Whatever you need to tailor to your needs is possible.

Minpunten:

The timeline for implementation. Supposedly they've improved on getting new customers live in a quicker fashion, but for my organization it took over 2 years.

Overwogen alternatieven: STORIS en ReliaSale

Redenen om voor NetSuite te kiezen: outdated, not scalable, not customizable.

Overgestapt van: Tylernet

Redenen om over te stappen op NetSuite: pricing, customization, and future-proof.

Vadim S.
eCommerce Director in VS
Machinebouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great eCommerce system highly integrated with backend ERP and CRM

4 8 maanden geleden

Opmerkingen: We were able to grow and scale our business up to improve our internal processes. Ability to convert support Cases into Quotes and then in turn convert those Quotes into Orders was huge for us. It allows to track the conversion of our quotes into orders. Provide better response times and organize our quoting and order entry processes. Improved SEO tools for online store.

Pluspunten:

Great deal of features. Ability to customize your system to accommodate practically any type of business process. Seamless Integration between eCommerce, CRM and ERP systems, all-in-one data storage. Easy to integrate with third party NetSuite modules for variety of ecommerce channels - Amazon, etc. Security. Cloud Computing Model.

Minpunten:

Suite Commerce Advanced vs NetSuite version compatibility. Once you selected certain SCA implementation of the online store and once you invested into modifications of this particular version you are locked in this version. It doesnt have the same software update cycle as NetSuite ERP and CRM. That results in two disadvantages - first, the web store becomes eventually outdated and second, with each upgrade of the NetSuite we have to go through extensive testing to make sure that compatibility between New Back End ERP and CRM and Old Online Store has not been broken.

Overwogen alternatieven: WooCommerce, ShipperHQ, Volusion, BigCommerce en Shopify

Redenen om voor NetSuite te kiezen: Our homegrown platform didn't have CRM module, the web store functionality was outdated and platform it was running on was outdated as well.

Redenen om over te stappen op NetSuite: All-In-One - ERP, CRM and eCommerce platform. Ability to modify flows to suit internal business processes specific to our Industry.

Mark W.
Senior Finance & Strategy Analyst in VS
Duurzaamheid en milieu, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

NetSuite Review

4 2 jaar geleden

Opmerkingen: NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Pluspunten:

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Minpunten:

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Mariana V.
Assistant Controller in VS
Biotechnologie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Pros and Cons - Don't fall for their sale pitch

4 2 jaar geleden

Opmerkingen: - The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays. -The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to figure things out without proper help/ and experienced person in the team. - They have a tendency to promise things they are not able to deliver - for example, they sold me a 3-way match solution that they were not able to deliver it. Their excuse is that it wasn't working because of the partial receipt feature we need. Still, to me it is a very serious issue if they are selling things they can't deliver. - Lastly, as it relates to reviews that you can't customize NetSuites, the truth is, you might be able to, but it will most likely be out of your scope. Although the change order may not be extremely pricey, the delays on the project may be extensive. And I'm not talking about 'unique customization' - I would think blanket POs/ partial receipts, 3-way match would be included in the original sales of a client that made extremely clear that the Procure to Pay module was the most important module to them.

Pluspunten:

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc. - The search bar within the software works extremely well, which makes it easier to navigate; - The use of the software is intuitive and easy to follow/ learn; - The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Minpunten:

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples: 1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field. 2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project. 3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases. In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.

Overwogen alternatieven: Dynamics 365

Redenen om voor NetSuite te kiezen: To support growth of the Company.

Overgestapt van: QuickBooks Desktop Pro

Redenen om over te stappen op NetSuite: - Price - Timing to complete implementation - visual layout of software

Arthur H.
Accounting Manager in VS
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Extremely robust and customizable, yet archaic, poor interface, and too expensive.

4 2 jaar geleden

Pluspunten:

The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove. Integration apps, along with native functionality of workflows can put your business in a “semi-autopilot mode.” Practically limitless reporting capabilities. You can manage almost every aspect of the your organization while enforcing internal controls and monitoring employees with full visibility. I would recommend for enterprises with no less than 8M in sales and with at least 8 or more users to leverage the full functionality of this role-based system. Netsuite is built to fit the needs of each role within your organization, from the sales rep and warehouse manager to the A/R clerk and controller.

Minpunten:

Nasty corporate culture. No accountability for system issues, error, or outages. Sneaky contracts that will hook you with discounts and raise fees exorbitantly after your are stuck with your data and huge conversion costs. Nightmarish implementation that Netsuite outsources to foreign “professional” services that know pretty much the same as you would do from the get go. They barely speak English—incorrect setup caused us much lost revenues and frustrated, burned-out employees. Never believe Netsuite reps who say implementation can be done in 3 months. Be prepared to spend a hundreds of hours to understand the software - it is not always intuitive. Plan comprehensive employee training. You will most likelly need a full time administrator to support users due to the high learning curve. As a retail and distribution company that grew out of Quick Books Desktop, Netsuite was apparently the the next solution. Although I still believe the software has much to offer, user interface is about 10 years behind time. My dream is that super user-friendly QuickBooks Online launches an Enterprise version one day.

Overwogen alternatieven: Oracle Fusion Cloud ERP, Sage Intacct en SAP Business One

Redenen om voor NetSuite te kiezen: Inventory reporting and functionality. The desire to have all data in one system.

Redenen om over te stappen op NetSuite: Netsuite was apparently a more established solution with a wide portifolio of integrations available. Pricing was in the lower range when compared to SAP or Dynamics 365. However, the costs are way above the initial quote. Be expected for sharp increases and relevant costs related to implementation, integration, and development. Definitely not for a small business with budgetary constraints.

Efrain G.
Logistics Engineer in VS
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Powerful ERP

5 2 jaar geleden

Opmerkingen: It is a very powerful ERP, especially its purchasing and inventory management modules and make work much easier and efficient. It allows you to connect in any device in any network. Overall I've had a great experience with NetSuite and I wish more companies used it.

Pluspunten:

The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Minpunten:

Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.

Adeoye A.
CFO in VS
Overheidsadministratie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Cloud Based System

5 3 jaar geleden

Opmerkingen: It just made everything faster and more efficient. Purchase Orders, Invoices, reports could all be done electronically and without much effort. There was a system log to hold people accountable. Anything late, altered, changed, etc could be seen and noted(date, person, and time down to the second). Departments no longer had to wait for a meeting to know their budgets. They could log in and see the numbers in real time. The customer service team always responded fast and helped me with the problems I had. We could also store invoices and check copies onto their secured server. So basically this helped the office become more efficient while going green.

Pluspunten:

That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

Minpunten:

There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

Overwogen alternatieven: Sage Business Cloud Accounting

Redenen om voor NetSuite te kiezen: The old system was outdated and could not longer provide us with the things we needed.

Redenen om over te stappen op NetSuite: In Netsuite's pitch they just had more to offer. They met with us in person, showed us the product, and just made a better connection.

Eric L.
Director Of Sales in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A future proof platform for your business

5 3 jaar geleden

Opmerkingen: It’s hands down the best platform on the market for distributors. With Amazon’s impact on B2B eCommerce distributors are looking for new eCommerce avenues and NetSuite seamlessly provides this as a part of the solution.

Pluspunten:

Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!

Minpunten:

The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.

Overwogen alternatieven: Dynamics 365

Redenen om voor NetSuite te kiezen: Everything in one system + eCommerce

Overgestapt van: Epicor for Distribution

Redenen om over te stappen op NetSuite: The roadmap and enhanced distribution flexibility plus eCommerce

Geverifieerde reviewer
Senior Revenue Accountant in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

NetSuite - Great ERP for mid-size/private companies

4 3 jaar geleden

Opmerkingen: NetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly.

Pluspunten:

NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected. The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time. My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit. Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku. I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes.

Minpunten:

SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep. Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.

Geverifieerde reviewer
Netsuite Project Manager in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

After you climb a steep learning curve, NetSuite is incredibly powerful.

5 4 jaar geleden

Opmerkingen: We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

Pluspunten:

NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated. For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement. For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement. NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations. Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented. It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system. The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Minpunten:

NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system. There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms. There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort. NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating. Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone. Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included. Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

Cody M.
Controller in VS
Online media, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

#1 ERP After Evaluating Many

5 11 maanden geleden

Opmerkingen: Very positive, I personally hope to only use NetSuite going forward, as the new releases continue to iterate on features and gets better each year.

Pluspunten:

I have implemented NetSuite at 2 companies, as well as participated in a redesign. In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic. I especially like the ability to connect nearly any software to NetSuite via bundles and APIs. We have integrated most of our softwares such as ADP, Salesforce, Databricks, etc. into NetSuite to form a tight web.

Minpunten:

NetSuite is not particularly intuitive for first-time users, and I have seen many companies implement it incorrectly due to just not understanding what to do. Because it is so highly customizable, this can be a downside for companies that become fatigued by too many decisions and possibilities. A company desiring a complete out-of-the-box ERP may be better served elsewhere.

Joy G.
Joy G.
Purchasing & Inventory in VS
Kleding en mode, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Powerful program with quirks

4 3 jaar geleden

Opmerkingen: Before NetSuite, we were split between separate programs, NetSuite allowed us to do all business in one program - customer service, order processing, inventory, purchasing, shipping, accounting. It is able to integrate with many other programs, allowing for (mostly) seamless order sync'ing and live inventory levels. Essential with a company selling wholesale, retail and a direct to consumer website.

Pluspunten:

- great reporting and searching tools - combines all company needs - customer records, transactions, accounting, inventory - easy to integrate with most major programs - highly customize-able - easy to assign "roles" to employees to only access what they need in their positions - mostly easy to use and informative help section

Minpunten:

- searching and reporting can be tricky with label names differing - expensive to start, maintain and update - quirks that shouldn't be an issue - like applying credit memos to sales orders

Eduardo P.
Eduardo P.
Field Marketing Specialist in VS
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

An extensive system that needs to be onboarded correctly

5 3 maanden geleden

Opmerkingen: NetSuite's user accounts and permissions make it easy to keep track of who has access to which information. When we look at a transaction's history, we can see the dates and usernames of the persons who made changes to it. When a transaction is made available for usage in the real world, the number of persons who must authorize it can be reduced. This is an excellent training aid. These measures have slashed our time and effort significantly.

Pluspunten:

NetSuite, a flexible and extensible platform, can meet the ERP needs of most businesses. It's an intriguing ecosystem in which multiple vendors perform some of the functions of NetSuite while being supported by NetSuite. Using the extensions provided, we were able to build a platform that works well for our organization. There is a wealth of information available for people of all skill levels. Directly from the corporation, I've seen some of the best help resources I've ever seen. The application is simple to use and has a multitude of personalization options. Several improvements to the reporting capabilities have been made to make the Workbooks section more accessible to non-technical users.

Minpunten:

NetSuite isn't the easiest program to use, but it isn't the most complex either if you want to use it. A big overhaul is needed in the presentation of data in reports, which appear and feel dated. Finally, NetSuite is a pain to use because of its clunky interface and shoddy design. NetSuite users should seek out other NetSuite users and learn from their experiences to avoid making the same mistakes.