eZee Absolute reviews

Great Experience with eZee Absolute

Pluspunten:

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Minpunten:

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

ASH Technologies

Opmerkingen: Very good

Pluspunten:

Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.

Minpunten:

Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.

Horrible, terrible and a system full of mistakes, error , flaw and poor support team.

Opmerkingen: As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.

Pluspunten:

It is all in one software with PMS, chancel manager, booking engine, guest review platform

Minpunten:

The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out. My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is. Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest. It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.

It's great in terms of online management for hotel

Opmerkingen: It's good

Pluspunten:

It's mobile usability. And remotely management ease.

Minpunten:

Guest database is not practical. If we change any guest details it impacts on all earlier bookings of the same guest.

Spend little Save unlimited

Opmerkingen: It helped in expansion a lot, Using technology is not a task, but adopting the technology is difficult, we are still not been able to adopt its 100% of the features, it offers a lot more what we actually use internally.

Pluspunten:

The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

Minpunten:

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Dedicated to make Hotelier's Life really Ezee

Opmerkingen: Being Ezee Absolute users for the last 3 years in almost 13 of my hotels ranging from a small boutique hotel of 10 rooms to a medium-range hotel of 70 rooms inventory, I can confidently say that the experience of absolute professional business relations starts right from the time you submit your product joining request to Ezee followed by the pricing quotation, Data gathering process, profile creation, OTA's mapping, operational staff training and continues with endless 24/7/365 support.

Pluspunten:

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform. Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.

Minpunten:

It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Practical, proficient and easy to use

Opmerkingen: We are benefiting from the software from day 1. It helps on every aspect and step of the way throughout the business day. From having a better overview to being more organized and ready.

Pluspunten:

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

Minpunten:

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

Ezee is Eazy to Use for any User

Pluspunten:

Using this software since 3 years and have found the entire team of ezee always supportive and ready to accept challenges. They are user friendly technology organisation with user centric and applications and upgrade the product from time to time to be more useful and effortless. Will recommend this to all my business partners in Hospitality Industry

Minpunten:

They should open up the database and give customised selective reports and data flow as per users selection and choice. Any data which is present and inputed by user should be made available to download as and when required by him/her.

Employee friendly software

Opmerkingen: Excellent, We will recommend it to all our known corporate members.

Pluspunten:

This is the most employee friendly software that we ever used. Technical assistance is available 24hrs. Easy to operate & very reasonable comparing to other brands.

Minpunten:

Nothing as such it seems perfect. We would like to take more additional services through eZee absolute.

User friendly PMS

Opmerkingen: the PMS is excellent for small to medium properties , my overall experience is quite positive

Pluspunten:

the PMS is one of the most user friendly on the market , easy to set up rates , room categories and much more

Minpunten:

Ezee absolut is still under constent improvement from the ezee team , need more detailed reports as well as front desk options

Wonderful Experience with eZee Absolute

Opmerkingen: As a hotelier I can recommend the eZee Absolute for managing the hotel management system as because of I have 02 years of good experience like prompt and user friendly services. Mostly I can say front office module is very much easy. Also we can use their channel management as a booking engine.

Pluspunten:

When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.

Minpunten:

Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

Really Good Software for the all the Hospitality

Pluspunten:

- Support is Excellent - People are friendly who works the back end.

Minpunten:

- Some take might take longer than others -

This software helped me integrate different parts of my hotel together and the support is for real

Opmerkingen: Increased online booking
better integration and communication between front desk, kitchen and accounts

Pluspunten:

1. Can post room food bill from Optimus directly into the rooms 2. Reports give great operational and financial snapshots. 3. Auto night audit feature saves time for my front desk staff 4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go 5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally 6. Customer support is for real, always available 7. OTA bookings are directly posted to the software and are visible

Minpunten:

1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well 2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available 3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Ezee Amazing how we could survive without it!

Opmerkingen: I am still amazed how easy it is to use and how much time we gained with it. Not to mention how much more revenue we generated with it! I am very glad that the easy team keeps developing its product!

Pluspunten:

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

Minpunten:

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

Good service, it's quite easy to use and settle

Opmerkingen: Taking care of the hotel remotely
Getting real time information
Once it is connected with the channel, it's awesome

Pluspunten:

Web Based Software It has very quick customer support The price of the tool to the service you get is great

Minpunten:

Difficult to connect to OTA's There are too many windows, you have back office, front office and the OTA channel

We have been using Ezee for the last 3 years and very happy with their customer service.

Pluspunten:

We are a chain of hostels, Ezee customised and configured their product according to our requirements. Their software is very easy to use. They provide free training whenever required. It has definitely helped us in smoothening our operations . The various reports that can be generated reduces manual work and minimises errors.

Minpunten:

Reputation management is missing. Integration with TripAdvisor and other popular Ota's like booking.com, Makemytrip,GoIbibo to reply their reviews directly from the platform would be really helpful and unique.

A very good software that is made in India and has equally good service & support Team.

Pluspunten:

eZee Absolute being a cloud software does not require to be installed on different machines. You simply have to login with your user name and password to login to your hotel account. It is very convenient and easy to use. If by chance there is anything unclear you can call the support team and talk to them directly to get their help.

Minpunten:

sometimes the phone support shows up as busy. In such times I normally try their skype or other chat support and get help. Few more feature can still be added to help hoteliers like me.

Master account

Opmerkingen: I would choose another channel manager because they update the software and change it like 360 degrees form night to day all the time

Pluspunten:

Many features for all the hotel admin Connect with almost the most OTAs on the market Have a 24/7 support

Minpunten:

If one of the rates is not ok because of any reason like an OTA discount everthing get wrong Not so user friendly for the hoteliers Many features that are for the same use Not a pretty interface One of the most expensive channel manager The support team is on India so the english is really confuse sometimes

Easy to use and customer friendly

Pluspunten:

The software is web based so we can access the software from any location we need. Customer support which is available 24/7. The best thing in this software is they do all the changes when required by the law of our country. so that we will have a smooth operation

Minpunten:

Sometimes the price could be expensive for larger hotels, but for average hotels its ok. eZee has other software if we need we can switch to them.

The team eZee has been excellent right from when they introduced us to the product to account manage

Pluspunten:

The best thing I like about this software is the 24x7 support. You can buy the best software available in the market but if you don't get the service on time (when you need it) the software is of no use. With eZee, I know that I am in safe hands as I get service round the clock (even after regular working hours).

Minpunten:

I miss the fluidity of the software when it runs on my local machine. Just because now everything runs on the internet, I sometimes feel that the speed is slow. May be sometimes it is my end or sometimes the provider. But overall its a good experience.

A Complete Solution with Phenomenal After Sale Service

Opmerkingen: Ezee suite of products facilitates us in providing a complete end to end solution for our clients, with measureable improvements in efficiency and increased sales. The products are easy to implement and train users on.

Pluspunten:

We constantly get positive feedback from our clients in respect of functionality and value for money, delivering beyond expectation is easy with a product such as this. The rep and her team are knowledgeable, friendly and always deliver a solution to any challenge we face.

Minpunten:

There isn't anything that I dislike about the product.

A loyal customer from Vietnam for more than 4 years

Opmerkingen: I'm freed from manually updating inventory and rates on all OTAs channel, no more overbooking situation

Pluspunten:

- Cloud based solution, easy to use with all functions required to manage one or many hotels - Mobile app is available - great customer support.

Minpunten:

- mobile app screen only shows 4-day room status; it's better to increase to at least 7 day - there should be discount scheme for long-term customer

Great robust software

Opmerkingen: Very stable and functional software for small to medium size hotels. Provides all the necessary elements for the operation.

Pluspunten:

Ease of use, 24/7 support and reliability

Minpunten:

Lack of group booking functionality No documentation provided after upgrades

We use Ezee absolut everyday and almost never have problems with the software

Pluspunten:

The best thing about this software is, how ezee =) it is to use. All of my staff know the functions and can work with it. The good customer support is also a thing which we really apprecciate

Minpunten:

It is really hard to find something we do not like about this software. Maybe, that not all ota's support this software.

Amazing property management system that is extremely easy to master.

Pluspunten:

Very user friendly with all necessary features. Frequent updates to ensure that everything is up-to-date and any requested improvements are implemented.

Minpunten:

The function to manage groups in the system was not great once we started using Ezee two years ago, but is already multiple times better than what it was.