Kixie PowerCall reviews

Saved us a ton of money for a simple trackable dialer

Opmerkingen: Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Pluspunten:

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Minpunten:

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

A good phone software, with a few bugs.

Opmerkingen: Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Pluspunten:

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Minpunten:

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

Easy to get onboard, but beware when leaving

Opmerkingen: The platform was fine and had the essentials we needed when scaling our company, but as we left for a more robust platform they left our company without inbound or outbound phone services for multiple days during our busiest time of the year. Seemed like they just didn't care anymore now that we were cancelling, even though I would have gone back to them if the new dailer hadn't worked. Because of how poorly I was treated I would never suggest someone use this platform, and beware leaving it if you're already on as the experience was the worst I've received from a provider and frankly felt very vindictive.

Pluspunten:

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Minpunten:

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Kixie is becoming a power player

Opmerkingen: The support is top notch along with the website.

Pluspunten:

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Minpunten:

The phone app isn’t the best and needs improvement.

The Best Softphone Service I've Used

Opmerkingen: Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Pluspunten:

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Minpunten:

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

The Best Phone System on the Market

Opmerkingen: Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Pluspunten:

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Minpunten:

The system is very complex, and could benefit from being slightly more customizable.

Love it!

Pluspunten:

Power Dialer and connection boost are both awesome.

Minpunten:

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Kixie, a phone system hero that we all need!

Opmerkingen: My overall experience with Kixie has been phenomenal since day 1. Kixie will truly listen to your company's needs and expectations. Kixie will strive to make the consumer experience so much better.

Pluspunten:

I personally love that calls round-robin to the next available rep.

Minpunten:

Nothing. I love Kixie, it's the best ever!

Kixie, expensive, but like all things in life, you TRULY get what you pay for.

Opmerkingen: Amazing. Truthfully, the best part is the customer service. I have not once spoken to anyone that I felt like didn't love their job. If they do, they hide it very well. Y'all are the chik-fil-a of VOIP services. Kudos!

Pluspunten:

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Minpunten:

The price and transferring calls to other people.

After thorough research, Kixie was our best option.

Opmerkingen: They have a white glove approach. They have really worked to make using their product easy.

Pluspunten:

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Minpunten:

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Fischer Homes LOVES Kixie!

Opmerkingen: Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!

Pluspunten:

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Minpunten:

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Just as you'd expect

Opmerkingen: Overall, it works great and I'm probably spoiled now for other VOIP services.

Pluspunten:

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message. Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Minpunten:

Nothing that is of any significance. It really works well.

Easy and good dialer.

Opmerkingen: Good, but it didn't resolve what we were expecting, and we needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Pluspunten:

It was easy to deploy and use. The local presence feature was ok.

Minpunten:

Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Kennedy Painting Feedback

Opmerkingen: The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!

Pluspunten:

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Minpunten:

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Great! Highly Recommend!

Opmerkingen: We are using Kixie as a training and development tool to increase sales velocity. We also use it as a way to increase contact rate with our prospects with the local presence feature.

Pluspunten:

We were specifically looking for a dialer with a local presence, also texting, and the ability to listen to calls. Kixie checked all the boxes. The system is very easy to use - which made getting the team on board simple. I sat through a demo with hubspot and they didn't have what I needed, and kixie came recommended. I loved they were able to give us a free trial so we could test it out and see how we liked it. Our sales rep at Kixie helped my team with set up & was available to answer any of their questions.

Minpunten:

Kixie has all the features we need. We considered a video conference software, however, most of our team doesn't run presentations so we wouldn't have a need for video conferencing. Integration was very simple. the team currently used their cell phones, so it was a simple as connecting hubspot in the settings. set up took 2 minutes per user max.

Brilliant tool for Inside Sales Reps for tight budgets & high performance goals!

Opmerkingen: My call volume was average before I used Kixie.

Pluspunten:

Kixie has helped me hit my own personal goals. As the first step of the sales cycle process, the Inside Sales Rep is essential to the success of sales growth. My daily goal is to drop as many voicemails as possible. Without the human on the voicemail, prospects are not as engaged. Also, the customer service is super supportive. I can call them anytime during business hours & they are helpful to help me troubleshoot.

Minpunten:

There are daily software updates, which can be irritating, when I am trying to hit my outbound voicemail drop, there are updates when I need to refresh all of my systems.

an honest review

Pluspunten:

integration with zoho crm customer support before you decide to leave is good

Minpunten:

Everything!! Call QUality iS HORRRIBLE. They surprise you at signup saying you have to pay several months in advance even though there is nothing in their sales material online that says thats needed They advertise an auto dialer, but when you go to sign up the auto dialer is not working at all and in coding and development to come back out in re release in few months, yet they still charge you the same rate. the call quality is horrible the iphone app keeps crashing and is sometimes useless i wanted to get out and get a refund of the amount paid in advance but they wouldn't refund anything per their "policy" i have a policy to write honest reviews for companies that take advantage of their customer just on principle

Kixie is a dream

Opmerkingen: It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price. And the team at Kixie has consistently been so responsive to any issues that have occasionally come up. Customer service is at the heart of any great service, and Kixie knocks it out of the park here.

Pluspunten:

Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.

Minpunten:

It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.

Makes my job easier

Opmerkingen: Recording calls for training as well as documenting content during sales calls

Pluspunten:

The ability to click to call and being able to send and receive text messages

Minpunten:

When receiving incoming calls it is not always easy to identify who is calling me and its difficult to find that person in my CRM prior to answering the call. One of the older versions made that easier, now when I have an incoming call I have to identify the person on the phone and then search my CRM for their account which causes delays and initial confusion.

Boost your call volume with Kixie

Opmerkingen: Overall, this software is so easy to use; it operates so efficiently in the background that I forget that it's even there.

Pluspunten:

Kixie has allowed our sales team to be more product and efficient with their sales calls. With one-click dialing and automatic call recording, there is no need to manually dial number and take notes. The local number feature is also very beneficial as it has allowed us to increase the likelihood of call answers.

Minpunten:

The limited minutes plan is reasonably priced but only allows for 300 minutes a month, which is not a lot if you are making calls every day. There is a large price increase from the limited minutes plan to the unlimited minutes plan.

I enjoy working with Kixe, Kixie allows my work experience to be more efficient, and productive.

Opmerkingen: The benefits are limitless. The time it saves me, just in using the power dial feature, is huge! I love how I am able to view calls, listen to calls, download call for Quality Control Purposes. I can even send calls that I had to my supervisor, and use to train new employees. Love Kixie!! Highly recommend!! I consider it to be valuable on so many levels!

Pluspunten:

Kixie allows me to track my calls; view call history; dispose of my calls in order to understand how each call was used; I can easily view, and download each call for Quality Control purposes; I can easily call contacts by using the click to call...without having to manually dial, and organize contacts.

Minpunten:

Just learning the functionality, which really didn't take long. : ) Anything that is new, can be confusing, and of course change can be difficult...But the change, and learning experience was well worth it!

Overpriced sales call solution with some US-specific gadgets

Pluspunten:

Directly call from Pipedrive, next call starts when a call ends, Chrome Browser integration, for US: local number selected on the person you call. It probably most suitable if you want to call 100 of people a day for spam calls, not for serious B2B calls.

Minpunten:

Very short 14 days test period, afterwards it gets really expensive. In the test period it was not possible to test with European number - which of course - costs extra. To extend our testing we already had to pay several hundred dollars for just 2 sales people. The Chrome extension was unstable, support only answer was to reinstall and restart the Browser. Afterwards we used a simple VOIP provider with costs us less than $20 a month for 3 numbers and we are super happy with it - it just works. Very aggressive and pushy sales people.

Kixie Review

Pluspunten:

The ability to create VM drops is extremely helpful for our team.

Minpunten:

lack of consistency with usage and customer support is sometimes not available for hours.

Kixie Power Calling

Pluspunten:

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Minpunten:

I haven’t come across anything in the software that I have found as a con in over two years of use.

Seemless!

Opmerkingen: It has made our entire call record and note taking process way easier!

Pluspunten:

This software was very easy to implement company wide and synced with our CRM with little setup.

Minpunten:

We like everything about the software so far.