--- description: Ontdek de plus- en minpunten van Usersnap en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Bug tracking software](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.nl/software/135579/usersnap Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/135579/usersnap?page=2) > Verzamel gebruikersfeedback en bugs door je gebruikers een geannoteerde screenshot via hun browser te laten indienen. Maak feedback geven belangrijk. > > Oordeel: score van **4.8/5** door 48 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Usersnap? Usersnap wordt gebruikt door kleine technische startups, evenals grote softwarebedrijven (zoals Facebook, Canva en Microsoft). Klanten variëren van softwarebedrijven (SaaS) tot e-commerce en webbureaus. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.8/5** | 48 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Usersnap - **Locatie**: Linz, Oostenrijk - **Opgericht**: 2013 ## Commerciële context - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Duits, Engels, Frans, Hongaars, Italiaans, Japans, Koreaans, Kroatisch, Spaans, Tsjechisch, Turks - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Oostenrijk, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare sjablonen - Antwoordbeheer - Audittrail - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Dashboard - Doorlopende feedback - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - NPS-enquêtestructuur - Opdrachtenbeheer - Problemen bijhouden - Projectbeheer - Rapportage en analyse - Rapportage en statistieken - Reviewaanvraag - Sentimentanalyse - Taakbeheer - Ticketbeheer - Vragenbibliotheek - Workflowbeheer - Zelfserviceportal ## Integraties (34 in totaal) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... en 19 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Bug tracking software](https://www.capterra.nl/directory/30090/bug-tracking/software) ## Gerelateerde categorieën - [Bug tracking software](https://www.capterra.nl/directory/30090/bug-tracking/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [360 graden feedback tools](https://www.capterra.nl/directory/30666/360-degree-feedback/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Review management software](https://www.capterra.nl/directory/31024/review-management/software) ## Alternatieven 1. [Trustpilot](https://www.capterra.nl/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.nl/software/152997/birdeye) — 4.7/5 (703 reviews) 3. [Swell](https://www.capterra.nl/software/172802/swell) — 4.6/5 (356 reviews) 4. [Weave](https://www.capterra.nl/software/141842/weave) — 4.3/5 (668 reviews) 5. [Yotpo](https://www.capterra.nl/software/144389/yotpo) — 4.5/5 (376 reviews) ## Reviews ### "Give your users a voice" — 5.0/5 > **Bernhard** | *10 december 2018* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: When I showed Usersnap to our content creators, they did know how to use it right away. Quality of reported issues is much higher. This enables the dev team to resolve issues faster. Integration in our toolchain (Gitlab, Slack, Jira) is flawless. > > **Minpunten**: A free tier would be nice. Although I would find myself upgrading real soon, as constant improvements and customer support are very good. > > Usersnap brings users and developers together by removing the language barrier. Reporting a issue right from the users browser with visual clues and stack trace is a game changer. We also like to use Usersnap heavily in the quality assurance phase. ----- ### "Great price-quality" — 4.0/5 > **Geverifieerde reviewer** | *18 januari 2021* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Minpunten**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Geverifieerde reviewer** | *29 maart 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Minpunten**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 juli 2020* | Logistiek en toeleveringsketen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Minpunten**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- ### "EXCELLENT in every way\! 💕" — 5.0/5 > **Nicole** | *24 april 2021* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - Integrations with other apps - Video recording - Smooth, clean user experience while reporting - Easy to install and learn - Excellent customer service :) > > **Minpunten**: Honestly, it's expensive just to use the integrations as a feature. I need this though, but I hope they'll consider connecting with their users on value and possibly adjust pricing in the future. It's tough to get feature/value accurate though, so I get it\! > > I was searching for a solution to a major problem for a small business looking to totally upgrade its website: how to report and manage bugs and issues. Usersnap is an exceptional and highly user-friendly solution to this issue. Users can identify and report issues right on the page, accompanied by either a screenshot or even a VIDEO\! (this is undoubtedly one of the best features) My other favorite feature is the INTEGRATIONS. I use Usersnap alongside Trello to automatically add reported issues to a board for organization and prioritization, then hopefully fixing. 😅 The app is maintained by a kind, attentive team that cares about their users. Take advantage of this and connect with them about what you need. They'll take care of you. Anyone who uses lots of apps knows how crucial this relationship can be. Overall, this app is a powerful solution to a common need. And it does it \*well\* 😊 ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/135579/usersnap?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/135579/usersnap) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens