Glue Up reviews

Simply idiot proof and ready to deploy without too much hassle

Opmerkingen: We are very pleased with simplicity of it. We rarely spend time training as most users simply "get it". Its simple and fast out-of-the-box solution . We now have 4 accounts running this software

Pluspunten:

I can create an event in 10 minutes , have the webpage out and create collateral. I can update anything all the way to the delegate app onsite in a few simple steps. We moved a few hundred members into the cloud which was relatively simple, and memebrs love the ease with the member app and the profile. Payment option are localized based on country I can assign navigation languages etc. I can assign a client to administer a section of the membership or a specific event.

Minpunten:

Multi currency management is not very friendly. During setup. I cannot correct some historical items Some limitations with regards to registration setup for multiple events segments such as dinners post tours that needs to be overcome

GlueUp for NGOs

Pluspunten:

Dealing with database management and marketing automation as part of my oversight, GlueUp serves its purpose and offers a more comprehensive and sophisticated features as compared to other CRM softwar however this may still be improved. GlueUp management is very much open to working with its clients to improve the overall system. GlueUp is the only CRM I know with events and membership management at one.

Minpunten:

The pricing might be a bit steep for some companies/NGOs. The marketing automation may still be improved like providing a more customizable feature. For database management, GlueUp must devise a function where it will notify the administrator/user of the duplicated email addresses.

Great for Chambers and Business Councils

Opmerkingen: So far it has been great when it comes to information management, event management and membership management. When it comes to the campaigns, we have experienced issues with the lag, but otherwise, it has been a major positive change for our Chamber.

Pluspunten:

The integration of Membership and ease of managing RSVPs for events (including the creation of badges) has saved us a lot of time.

Minpunten:

the number of times we have gotten "Error 404" and how often the page freezes.

Privacy issues, Failed delivery and refusal to refund any of our US$34,105 - stealing from a Charity

Opmerkingen: The delays and issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.
We requested to exit from our agreement, and only then were we finally contacted by Glue Up representatives from Mainland USA. [SENSITIVE CONTENT] immediately identified that the team they had us assigned to were not capable fo the task "and should never have been assigned our account". We discussed and sought to rectify the issues with further conversations, however the damage to the trust of my staff and the realised differences in discussions from sale to execution we too great, so we continued to request to exit from our agreement with the 30 days period as required.
Since this time, [SENSITIVE CONTENT] have rarely returned email let alone avoided our meeting calls. They have refused to refund any of our money, despite agreeing that there was at least US$20,000 of what we paid for not yet incurred or consumed by Glue Up in the process to date. They offered to provide a US$20,000 "Credit" to our organisation, refusing to any actual refund of our money paid up front. We are now literally held hostage, with no more replies, and no refund still. This is the way they deal with a Charity...

Pluspunten:

The promises made in the sales process - that were not followed through with in the delivery, or terrible customer service. Let alone the privacy concerns and now refusal to refund for services not embarked upon or delivered. Absolutely disgusted and disappointed in this unethical and unprofessional conduct. We would never recommend Glue Up based on our experiences over these last 3 months still without resolution and now theft of our charity funds.

Minpunten:

We are an Australian Veteran Health & Welfare support Charity. From the outset, myself & my team engaged in a very competent & supportive sales process with a representative located in Bali. We were required to pay US$34,105,000 up front prior to then being turned over to a team based in mainland China. From there we encountered a continuous stream of issues including language barriers, incomplete tasks requiring constant email chains to follow up verbal conversations that appeared to expire on completion of calls. We additionally had very real privacy concerns given we requested and were sold on a product that would be responsible for supporting our membership base of over 30,000 Australian Veterans. The delays & issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.

Many features and each day increasing more

Pluspunten:

After sales and platform availability. Very complete platform and features that help an organization a lot in its day-to-day work. Ease of use and implementation. Customer support.

Minpunten:

Nothing! Excellent platform and service!

Association Management - all in one

Opmerkingen: By automating routine tasks like membership renewals, event registrations, and payment processing, I can focus on strategic initiatives and improving member engagement. The analytics and reporting features provide valuable insights into our activities, helping me make data-driven decisions and continually refine our approach to better serve our members.

Pluspunten:

The platform is designed to foster connections and engagement within our community, making it easy to interact with members, share updates, and create a vibrant network. The event management tools are particularly impressive, allowing me to organise and promote events seamlessly.

Minpunten:

Initially, it can be overwhelming to navigate through all the functionalities and options available. However, this complexity is a double-edged sword; while it requires time and effort to master, the services it provides are brilliant. The investment in learning will pay off as you become proficient in automating small tasks, ultimately saving time and reducing manual effort in the long run.

GlueUp, my most reliable buddy

Opmerkingen: Good with moments of excellent. Thank you team!

Pluspunten:

It is simple to use and the help available is both comprehensive and very easy to access making it even more useful.

Minpunten:

Off the shelf it is missing a few fields we would find really helpful. It is not exactly covering what we are using it for which limits how effective it can be for us.

Practicality all in one place!

Opmerkingen: My experience with GlueUp is very great, on my day to day basis I always use it because of the contacts and events.

Pluspunten:

The facility of have every information that I need in one place, our association has a lot of contacts so it is great.

Minpunten:

When doing events, the contacts and companies always duplicate

Great Product

Opmerkingen: Responsive and helpful customer service.

Pluspunten:

I have everything for my organization and membership all in one platform.

Minpunten:

Integration with other products takes some time figuring out.

Exceptional All-in-One Platform with Outstanding Customer Service

Opmerkingen: The platform’s intuitive interface and robust functionality - so it has potential to greatly improve any organization's membership management, event management and community engagement efforts. The customization options are particularly impressive, allowing you to tailor the platform to our specific needs and branding - the sales consultants are knowledgeable and interested to meet your needs adequately. The sales consultant [sensitive content hidden] has consistently demonstrated a high level of professionalism and responsiveness, promptly addressing any questions.

Pluspunten:

It's an all in one CRM, so everything is centralized. Membership Management; Event Management; Email Marketing; etc. Service: The sales consultants are extremely attentive and supportive. [sensitive content hidden] was patient, thorough and did not hesitate to go the extra mile to find the best customizations for our needs.

Minpunten:

For small organizations with many contacts, but low-income / lower budget for operations (especially in the non-profit space, where profits are usually used for dedicated projects), it may be pricey.

Solid Chamber Management Software

Opmerkingen: Overall, the experience with EventBank has been largely positive and we hope that EventBank continues to listen to customer feedback and comments in order to facilitate continuous product development.

Pluspunten:

The software focuses on providing many of the functions that a chamber of commerce requires, especially for events management and CRM.

Minpunten:

While EventBank provides for many of the chamber's needs, one of the challenges has been certain levels of customization, such as for the finance module, in order to comply with local laws.

A one-stop shop for customer relations management!

Pluspunten:

It streamlines event management through creative event pages, and efficient attendee check-in. The customizable database consolidates a CRM platform with an email marketing platform further enhancing convenience for organizers and participants alike.

Minpunten:

Beside Glueup’s regular down times at certain hours, its mailers also lack the customization other platforms provide. Its events page also has downsides with its limited features, especially for larger-scale events. There are also several glitches with membership renewal especially if there are open invoices. We’ve encountered invoices that were open for 2023 and saw that it was changed to 2024.

Has a lot of potential once improvements are made.

Opmerkingen: In terms of event management, we find it easier to track, manage, and promote all our events. We no longer have to use separate programs to create events and send out campaigns or invites to our members and subscribers. Payments are now easier to track and count. As we are still generally new in using the software, I believe that an in-depth orientation and training is needed. Customer service can also be improved. There is room for improvement in terms of customization and report generation for clients. We have been approached by other companies offering customizable report generation services that is fitted to our organizations needs.

Pluspunten:

- Event management features. - Event page design templates.

Minpunten:

- We cannot use HTML to personalize campaigns unless we create a new template. - The organization's logo is very small when it shown on the event page. - No way to customize logo placement. - The campaigns get cut-off in Gmail when it reaches a certain length. - Navigating, categorizing, and customizing the membership listing to fit our needs is hard to do. - Event Calendar Campaign layout is not customizable - Limited Email and Contact allowances.

Putting the service in 'Platform as a Service'

Opmerkingen: I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better. The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us. Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.

Pluspunten:

It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.

Minpunten:

There are minor issues with some of the registration functions.

A happy upgrade - an even better improvement

Pluspunten:

One of the most refreshing elements of Eventbank is its interface. A large step up from our previous CRM and Event Management systems, Eventbank has a user-friendly interface that is easy to use and navigate - either through exploring by yourself or through the help of their tutorial videos. Furthermore, in the CRM module, individual contacts and companies are seperated for easy access, and the Member companies are contained in another module of the CRM. The events module is easy to use, creating events within minutes with direct connectability to the campaigns module. The in-built support mechanism is a handy tool in Eventbank which allows you to ask for support in a convenient manner without having to email the support team directly. Eventbank support team reply very quickly, aiming to resolve any issue we have had as soon as possible.

Minpunten:

Some of the features unfortunately we have been unable to use due to legal requirements in our jurisdiction - including to our chagrin, the invoicing feature. While it is near impossible to find software that is going to meet exactly every need of every organisation without creating a custom-made solution, Eventbank is open to suggestions and their team have been very supportive and happy to take on board any suggestions or needs that we have had.

Very effective platform, with more to come

Opmerkingen: EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns. Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well. They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.

Pluspunten:

The look and feel, and the potential to manipulate the data.

Minpunten:

It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

Good vision, good care of customers, good product

Opmerkingen: I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem. UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool. Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it. All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.

Pluspunten:

UX, Ease of use

Minpunten:

No HTML functions

Perfect community and membership management software

Opmerkingen: We can do everything we need to do to run events and manage our larger community from one place. Experience is much better for us and also for our community, we now spend less time managing various tasks.

Pluspunten:

All features we need are offered in one platform and everything works together great - event management, membership management, event pages and more. Customer support is also great, I usually get a reply to any question within an hour.

Minpunten:

Nothing I would hate, sometimes Glue Up platform is running bit slow, but nothing major.

Ideal for Chambers and membership organisations

Opmerkingen: Took a while to get used to all the controls and features. Once familiar, is rather intuitive. Customer support has been very helpful throughout.

Pluspunten:

EventBank has most of all the features that you'd need, and even the features you never thought you'd need. A good all in one CRM, event and comms platform.

Minpunten:

Automated emails or notices being sent to our members without our control / ability to customise or prevent. Eg. When importing new members to company memberships. We need to be able to control this urgently.

Useful and efficient

Opmerkingen: Useful and efficient - Automation of manual invoicing and ease of tracking membership details i.e. contact details, start and end date as well as linking with events and check-in function

Pluspunten:

Ease of use, helpful dashboards, information sharing platform, transparent and format is user friendly

Minpunten:

Invoicing - Membership start and end date can't be changed during editing stage Sometimes EventBank platform can be slow to load

Supporting our business well overall

Pluspunten:

GlueUp is supporting us in the growth of our business, through its integrated CRM solutions. The event management software facilitates end-to-end management of our events and workshops and gives us the ability to offer our members tailored and interactive user functions. As a small and growing business, we also appreciate the one-on-one service offered by our account manager – as personalised service is what we’re all about.

Minpunten:

Automated email functionality could be improved, for example: emails welcoming new members.

Comment from AsBAA

Pluspunten:

The membership management are clear and easy to use

Minpunten:

Flexibility is not enough for the application form

ECCP - Membership's Eventbank Experience

Opmerkingen: Data management and efficiency had been embraced well since we used EB.

Pluspunten:

Very convenient tool to maintain and acquire members. That's crucial for our business so this has been a great help

Minpunten:

There are certain areas for the membership application that can't be modified, which is a big factor to us.

User friendly platform.

Pluspunten:

Members can edit there details directly instead of sending it to us, online registration is also being done. Membership has increased.

Minpunten:

Our finance department wants a specific tax invoice, which is not available in the platform. It would be good if that is looked into.

Best all in one User friendly management tool

Opmerkingen: We had no idea how many people were actually reading our mails. These facts and figures were produced by Glue Up to clarify the literacy quotient.

Pluspunten:

It's easy to use. The features are user-friendly and supports online payments. Glue-Up is a game-changer

Minpunten:

Nothing I particularly dislike about this app, but sometimes there some issues arise. otherwise glue app solve its problem quickly.