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Over Glue Up

Plan, promoot en voer een of honderden evenementen van begin tot eind efficiënt uit met bekroonde software voor evenementbeheer.

Meer informatie over Glue Up

Pluspunten:

Event Management ,Membership Management, CRM Functionality, Integration Capabilities, User-Friendly Interface, Support and Training.

Minpunten:

Editing your event and Newsletter are limited with built in function.

Beoordelingen van Glue Up

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,6
Functies
4,4
Prijs-kwaliteitverhouding
4,4

Waarschijnlijkheid van aanbeveling

8,7/10

Glue Up heeft een totaalscore van 4,5 van 5 sterren op basis van 125 gebruikersreviews op Capterra.

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Reviews filteren (125)

Marcel
Marcel
Director, Community Development in Singapore
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Simply idiot proof and ready to deploy without too much hassle

5,0 5 jaar geleden

Opmerkingen: We are very pleased with simplicity of it. We rarely spend time training as most users simply "get it". Its simple and fast out-of-the-box solution . We now have 4 accounts running this software

Pluspunten:

I can create an event in 10 minutes , have the webpage out and create collateral. I can update anything all the way to the delegate app onsite in a few simple steps. We moved a few hundred members into the cloud which was relatively simple, and memebrs love the ease with the member app and the profile. Payment option are localized based on country I can assign navigation languages etc. I can assign a client to administer a section of the membership or a specific event.

Minpunten:

Multi currency management is not very friendly. During setup. I cannot correct some historical items Some limitations with regards to registration setup for multiple events segments such as dinners post tours that needs to be overcome

Van McLean
Van McLean
Business Development and Communications Manager in Filipijnen
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

GlueUp for NGOs

4,0 3 jaar geleden

Pluspunten:

Dealing with database management and marketing automation as part of my oversight, GlueUp serves its purpose and offers a more comprehensive and sophisticated features as compared to other CRM softwar however this may still be improved. GlueUp management is very much open to working with its clients to improve the overall system. GlueUp is the only CRM I know with events and membership management at one.

Minpunten:

The pricing might be a bit steep for some companies/NGOs. The marketing automation may still be improved like providing a more customizable feature. For database management, GlueUp must devise a function where it will notify the administrator/user of the duplicated email addresses.

Lalita
Senior Manager-Member Relations in India
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A timesaving tool with efficient output

5,0 vorige maand Nieuw

Opmerkingen: Good customer support. Ease to operate and wonderful tool to send out communications and event management. Also integrates with our social media handles as promotion enhancer during campaigns.

Pluspunten:

Lot of features like email campaigns, event set up, registrations and payment gateway options.

Minpunten:

Wish Glueup is not recognised as a mass email system by the computers. This does not happen with all organisations and depends on internal firewall settings of a company though.

Heston
Managing Director in Australië
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Privacy issues, Failed delivery and refusal to refund any of our US$34,105 - stealing from a Charity

1,0 3 jaar geleden

Opmerkingen: The delays and issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.
We requested to exit from our agreement, and only then were we finally contacted by Glue Up representatives from Mainland USA. [SENSITIVE CONTENT] immediately identified that the team they had us assigned to were not capable fo the task "and should never have been assigned our account". We discussed and sought to rectify the issues with further conversations, however the damage to the trust of my staff and the realised differences in discussions from sale to execution we too great, so we continued to request to exit from our agreement with the 30 days period as required.
Since this time, [SENSITIVE CONTENT] have rarely returned email let alone avoided our meeting calls. They have refused to refund any of our money, despite agreeing that there was at least US$20,000 of what we paid for not yet incurred or consumed by Glue Up in the process to date. They offered to provide a US$20,000 "Credit" to our organisation, refusing to any actual refund of our money paid up front. We are now literally held hostage, with no more replies, and no refund still. This is the way they deal with a Charity...

Pluspunten:

The promises made in the sales process - that were not followed through with in the delivery, or terrible customer service. Let alone the privacy concerns and now refusal to refund for services not embarked upon or delivered. Absolutely disgusted and disappointed in this unethical and unprofessional conduct. We would never recommend Glue Up based on our experiences over these last 3 months still without resolution and now theft of our charity funds.

Minpunten:

We are an Australian Veteran Health & Welfare support Charity. From the outset, myself & my team engaged in a very competent & supportive sales process with a representative located in Bali. We were required to pay US$34,105,000 up front prior to then being turned over to a team based in mainland China. From there we encountered a continuous stream of issues including language barriers, incomplete tasks requiring constant email chains to follow up verbal conversations that appeared to expire on completion of calls. We additionally had very real privacy concerns given we requested and were sold on a product that would be responsible for supporting our membership base of over 30,000 Australian Veterans. The delays & issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.

Marian
Chair in VK
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great NGO management software at fair price

5,0 2 maanden geleden

Pluspunten:

A lot of features, great interface, very modern software.

Minpunten:

Quoatas for contacts, emails and events require careful management.

Edward
President & CEO in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Modern Cloud Software for Membership Driven Organizations

5,0 5 jaar geleden

Opmerkingen: My overall experience has been extremely pleasing and time saving. Time is of the essence and we need to work fast in today's business environment, Eventbank allows me to save time and get things done much quicker due to the fact that many features of running a day-to-day business are built into one portal.

Pluspunten:

Many great features under one umbrella. From CRM, Event Management, Social Engagement, Email Marketing Campaigns, Invoicing, Membership Management & Financing, this software enables you run your business effectively and efficiently. Additionally, Eventbank designs and maintains our primary website which provides members and users with a high end look and feel.

Minpunten:

My dislikes are minor (i.e. more member to member engagement features)

Danielle
CEO in VS
Hoger onderwijs, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Choose GlueUP for your CRM Needs

5,0 3 jaar geleden

Pluspunten:

GlueUP provided us with an amazing customer experience. When we were in the process of choosing a CRM the team was extremely friendly, helpful and available to provide answers to any questions. They also were transparent with the pricing, packaging and making honest recommendations for what suited our organizational needs as a small startup. This was meaningful because we were just learning about CRMs and they offered their expertise and were trustworthy throughout the process. The CRM platform we got the event and membership package. We participated in the customer success orientations that were client focused. They were accessible until we were able to use the platform independently. The CRM platform we got the event and membership package. We participated in the customer success orientations that were client-focused. They were accessible until we were able to use the platform independently.

Minpunten:

Because GlueUP is growing there are some features other platforms offer that might be of use for our organization's needs.

Jeff
Jeff
Assistant Manager - Digital Marketing and Communications in Hongkong
Geverifieerde LinkedIn-gebruiker
Luchtvaart(maatschappijen), 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

All-in-one Membership/ CRM/ Event Management Platform

5,0 4 jaar geleden

Opmerkingen: That's seamless. The automation programme helps to save paper, and can enable the system to send auto-email to the members/ attendees with customisation function. Love the convenient set up a professional webpage in 10 mins.

Pluspunten:

Integration with Membership, CRM, Events, Marketing and Finance altogether, and it could be the only platform to support the organization's operations. Value for money and great customer success team to answer any kind of questions to accommodate our business needs.

Minpunten:

It can beef up a little bit of the campaign module to have more targeting and re-targeting functions to leverage the all-rounded marketing efforts.

Marion
Consultant in Myanmar (Birma)
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Best on the market

5,0 5 jaar geleden

Pluspunten:

I have demoed over 20 similar solutions. The software has all our required functionalities. The UX/UI is clean and elegant. The customer service is exceptional (special thanks to [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]). The value for money is unparalleled.

Minpunten:

There are a few functionalities that could be made more user friendly. For instance, it would be great to have more options to customize the invoices or automatic emails sent. The system sometimes lags a little; it could be faster. These are all minor details. The software is overall very good.

Susie
Business Director in VK
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Glue Up for a non profit membership organisation

5,0 2 maanden geleden Nieuw

Opmerkingen: [sensitive content hidden] is our main contact for Glue Up - he has been so supportive and patient during our onboarding and management of the new system. As we get used to using Glue Up, [sensitive content hidden] always offers support and information on new developments and options for us.

Pluspunten:

Glue Up has moved us from many different systems to one CRM which allows us to manage our contacts, members, financials and events in a more professional and structured way.

Minpunten:

The community pages would work so well if the members sign up to use Glue Up - I still need to see how best to entice members to sign up and manage their own membership pages and contacts to allow for networking and information sharing.

Antonette
Communications & Content Manager in Filipijnen
Internationale handel en ontwikkeling, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Solid Chamber Management Software

4,0 5 jaar geleden

Opmerkingen: Overall, the experience with EventBank has been largely positive and we hope that EventBank continues to listen to customer feedback and comments in order to facilitate continuous product development.

Pluspunten:

The software focuses on providing many of the functions that a chamber of commerce requires, especially for events management and CRM.

Minpunten:

While EventBank provides for many of the chamber's needs, one of the challenges has been certain levels of customization, such as for the finance module, in order to comply with local laws.

Christina Maria
Communications Manager in Filipijnen
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Has a lot of potential once improvements are made.

4,0 5 jaar geleden

Opmerkingen: In terms of event management, we find it easier to track, manage, and promote all our events. We no longer have to use separate programs to create events and send out campaigns or invites to our members and subscribers. Payments are now easier to track and count. As we are still generally new in using the software, I believe that an in-depth orientation and training is needed. Customer service can also be improved. There is room for improvement in terms of customization and report generation for clients. We have been approached by other companies offering customizable report generation services that is fitted to our organizations needs.

Pluspunten:

- Event management features. - Event page design templates.

Minpunten:

- We cannot use HTML to personalize campaigns unless we create a new template. - The organization's logo is very small when it shown on the event page. - No way to customize logo placement. - The campaigns get cut-off in Gmail when it reaches a certain length. - Navigating, categorizing, and customizing the membership listing to fit our needs is hard to do. - Event Calendar Campaign layout is not customizable - Limited Email and Contact allowances.

Anand
Manager in India
Verzekeringen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It is useful software for IBAI members.

5,0 vorig jaar

Opmerkingen: useful software for all the membership operation communication.

Pluspunten:

Membership renewal through this portal is very easy for All our members. The support from CRM team and sales team ( [SENSITIVE CONTENT]) is very helpful for all our IBAI members. Now Sending Community campaign and Online Event is very easy through this platform. This software also useful for maintain our Membership data base. generating Invoice and payment receipt is simple through this platform.I would say it is useful for all the membership operation communication.

Minpunten:

Membership certificate is not generated through this software.

Aisling
Media and Communications Manager in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good vision, good care of customers, good product

4,0 7 jaar geleden

Opmerkingen: I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem. UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool. Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it. All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.

Pluspunten:

UX, Ease of use

Minpunten:

No HTML functions

Erik
Designer in Slowakije
Civiele techniek, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Perfect community and membership management software

5,0 2 jaar geleden

Opmerkingen: We can do everything we need to do to run events and manage our larger community from one place. Experience is much better for us and also for our community, we now spend less time managing various tasks.

Pluspunten:

All features we need are offered in one platform and everything works together great - event management, membership management, event pages and more. Customer support is also great, I usually get a reply to any question within an hour.

Minpunten:

Nothing I would hate, sometimes Glue Up platform is running bit slow, but nothing major.

Matthieu
Regional Manager in VS
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Productive now that we have Eventbank

4,0 7 jaar geleden

Opmerkingen: We have tried many "popular" services in China to sell tickets to our events and it is clear that they don't know their industry. Eventbank clearly made the effort to think from an organiser's perspective rather than click bait standpoint (or least effort required). With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward. The customer support is on top of things and answer with care.
I have suggested to improve the analytics and other small features, I am confident they will think it through and develop if it makes sense.
I would seriously be unhappy and lose productivity if I had to opt out of Eventbank.

Pluspunten:

With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.

Minpunten:

They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.

Paige
Event Sales Manager in VS
Horeca, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy-to-use event management tool with great support

5,0 6 jaar geleden

Opmerkingen: Efficiency, happy attendees, professional look.

Pluspunten:

We use EventBank's event management software for all of our large events at Kempinski. It is very intuitive and easy-to-use, and we can create great looking professional event websites with registration, payments, community features, and other information we need to display. QR Code Check-ins with the Manager App are super-fast. Great thing is also that we have a dedicated Customer Success Manager and she helps us with all the questions and queries in a timely manner.

Minpunten:

Our event pages are bi-lingual - both English and Chinese, and sometimes the Chinese version of the website is not super intuitive.

Joona
Executive Director in Finland
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

NordCham Philippines

4,0 4 jaar geleden

Opmerkingen: Currently the software adds most value in connection to our events: sign-ups, payments, marketing, registrations and check-in.

Pluspunten:

Provides a single platform for all key aspects of a chamber of commerce, and as such offers tremendous support to the operations of our organization.

Minpunten:

User interface is cumbersome, and it takes a long time to navigate from one section the other. The database seems to run slow and is not very dynamic.

Mateusz
Branch Manager / IT in Polen
Evenementenbureaus, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

AmCham Poland

4,0 4 jaar geleden

Pluspunten:

- ease of use - designed for events (event are not an add-on) - flexibility

Minpunten:

Membership section needs to more be clear as for member only organizations like we are. Bit more flexibility in renewing/cancelling memberships

Reactie Glue Up

4 jaar geleden

Thank you, Mateusz! We are delighted to hear about your great experience using our all-in-one software.

Eliane
Relationship & Operations Manager in Frankrijk
Maritiem, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Fantastic tool for membership management

5,0 2 jaar geleden

Opmerkingen: Great

Pluspunten:

The Community Hub - great way to connect my members from all over the world

Minpunten:

There is nothing I dislike about the tool; however, I have not yet used the campaign and events creation, for instance. I hope It will be easy to use!

Mya
Operations Manager in Myanmar (Birma)
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

User-friendly platform with powerful CRM tools and great customer support

5,0 3 jaar geleden

Opmerkingen: Since using Glue Up, we have become more productive as the system is very smart with lots of integrations and automations in place. Ability to collect online payments is definitely a big bonus for us.

Pluspunten:

Easy to use, smart and automated. Ability to integrate cross-platform is very helpful.

Minpunten:

Ability to produce analytical graphics for reports.

Mohanraj
Membership Manager in Maleisië
Internationale handel en ontwikkeling, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Robust, reliable and user friendly.

4,0 7 jaar geleden

Pluspunten:

Campaign and Event management features are absolutely easy to use with ready templates. Dashboard & filter features are also useful for real time analysis.

Minpunten:

The support provided is limited.No training document /video provided. Users have to contact the support manager for answers on "how to ". The payment gateway for Credit Card payment is hefty

Reactie Glue Up

7 jaar geleden

Hi Mohan, Thank you for submitting the review and for your honest feedback. Customer satisfaction is our highest priority, thus your comment about our Customer Support has surprised us and we don't take it lightly. I think you might be not aware of our extensive, easy-to-use Helpdesk where we have on-boarding and support materials together with on-demand videos and how-to articles with more training materials coming out soon! Contact our Customer Success Team for the access. Hope this helps. Best regards, Oliver

Ategeka
Marketing and Communications Assistant in Oeganda
Evenementenbureaus, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Glue up is a complete management tool from Administrative work, accounts, events and marketing.

4,0 2 jaar geleden

Opmerkingen: Glue up is a complete management tool from Administrative work,
accounts, events and marketing. It is a whole package that can
quicken any organizations daily operations. The system is also easy to use after training.

Pluspunten:

- Personalizing member engagements through campaigns. - Tracking payments. - Event management. - Growing our audience through subscriptions.

Minpunten:

- The limitations to the number of emails that are sent out. - The price for a paid plan is high. - Not being able to use all the provisions on Glue-Up. I still haven't.

Stephanie Rose
Finance and Admin Officer in Filipijnen
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

EventBank Review

3,0 5 jaar geleden

Pluspunten:

The software is easy to use and navigate and has many templates to chose from.

Minpunten:

We would appreciate if it can also provide for printing of certificates of attendees and can be integrated with our Accounting System.

Reactie Glue Up

5 jaar geleden

Hi Stephanie, thank you for taking the time to submit this review. It's much appreciated! I am happy to inform you that CPD Credits and Certification are currently in the development and should become available in your EventBank platform in January or February 2020 :) Wish you and whole BAIPHIL great December and thanks again for expressing your opinion. Oliver

Daniel
Editor in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Just what I needed for community management

5,0 vorig jaar

Pluspunten:

GlueUp is super versatile, and it works well with other programs that we use without any issues, which saves us a lot of hassle.But the best part is their customer service. Every time we've had a problem, they've been super quick to help us out and always friendly. They really care about making sure we're happy and that's appreciated.

Minpunten:

GlueUp could probably improve its mobile app interface a little bit. I had a hard time finding features once in a while.