Glue Up reviews

Simply idiot proof and ready to deploy without too much hassle

Opmerkingen: We are very pleased with simplicity of it. We rarely spend time training as most users simply "get it". Its simple and fast out-of-the-box solution . We now have 4 accounts running this software

Pluspunten:

I can create an event in 10 minutes , have the webpage out and create collateral. I can update anything all the way to the delegate app onsite in a few simple steps. We moved a few hundred members into the cloud which was relatively simple, and memebrs love the ease with the member app and the profile. Payment option are localized based on country I can assign navigation languages etc. I can assign a client to administer a section of the membership or a specific event.

Minpunten:

Multi currency management is not very friendly. During setup. I cannot correct some historical items Some limitations with regards to registration setup for multiple events segments such as dinners post tours that needs to be overcome

GlueUp for NGOs

Pluspunten:

Dealing with database management and marketing automation as part of my oversight, GlueUp serves its purpose and offers a more comprehensive and sophisticated features as compared to other CRM softwar however this may still be improved. GlueUp management is very much open to working with its clients to improve the overall system. GlueUp is the only CRM I know with events and membership management at one.

Minpunten:

The pricing might be a bit steep for some companies/NGOs. The marketing automation may still be improved like providing a more customizable feature. For database management, GlueUp must devise a function where it will notify the administrator/user of the duplicated email addresses.

Privacy issues, Failed delivery and refusal to refund any of our US$34,105 - stealing from a Charity

Opmerkingen: The delays and issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.
We requested to exit from our agreement, and only then were we finally contacted by Glue Up representatives from Mainland USA. [SENSITIVE CONTENT] immediately identified that the team they had us assigned to were not capable fo the task "and should never have been assigned our account". We discussed and sought to rectify the issues with further conversations, however the damage to the trust of my staff and the realised differences in discussions from sale to execution we too great, so we continued to request to exit from our agreement with the 30 days period as required.
Since this time, [SENSITIVE CONTENT] have rarely returned email let alone avoided our meeting calls. They have refused to refund any of our money, despite agreeing that there was at least US$20,000 of what we paid for not yet incurred or consumed by Glue Up in the process to date. They offered to provide a US$20,000 "Credit" to our organisation, refusing to any actual refund of our money paid up front. We are now literally held hostage, with no more replies, and no refund still. This is the way they deal with a Charity...

Pluspunten:

The promises made in the sales process - that were not followed through with in the delivery, or terrible customer service. Let alone the privacy concerns and now refusal to refund for services not embarked upon or delivered. Absolutely disgusted and disappointed in this unethical and unprofessional conduct. We would never recommend Glue Up based on our experiences over these last 3 months still without resolution and now theft of our charity funds.

Minpunten:

We are an Australian Veteran Health & Welfare support Charity. From the outset, myself & my team engaged in a very competent & supportive sales process with a representative located in Bali. We were required to pay US$34,105,000 up front prior to then being turned over to a team based in mainland China. From there we encountered a continuous stream of issues including language barriers, incomplete tasks requiring constant email chains to follow up verbal conversations that appeared to expire on completion of calls. We additionally had very real privacy concerns given we requested and were sold on a product that would be responsible for supporting our membership base of over 30,000 Australian Veterans. The delays & issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.

A good communications paltform

Opmerkingen: Professional platform and ease of use for a good presentation.

Pluspunten:

I like the email features. This is called Campaigns in Glueup. The templates and design is wonderful and ease of use

Minpunten:

I noticed that Gluep continously upgrades its features. The organisation set up team Admins is a wonderful feature but has to be further upgraded to adapt to dynamics. As campaigns from Glueup go as mass mailers, most of them end as junk in the firewalls and remain unread by customers.

Modern Cloud Software for Membership Driven Organizations

Opmerkingen: My overall experience has been extremely pleasing and time saving. Time is of the essence and we need to work fast in today's business environment, Eventbank allows me to save time and get things done much quicker due to the fact that many features of running a day-to-day business are built into one portal.

Pluspunten:

Many great features under one umbrella. From CRM, Event Management, Social Engagement, Email Marketing Campaigns, Invoicing, Membership Management & Financing, this software enables you run your business effectively and efficiently. Additionally, Eventbank designs and maintains our primary website which provides members and users with a high end look and feel.

Minpunten:

My dislikes are minor (i.e. more member to member engagement features)

Choose GlueUP for your CRM Needs

Pluspunten:

GlueUP provided us with an amazing customer experience. When we were in the process of choosing a CRM the team was extremely friendly, helpful and available to provide answers to any questions. They also were transparent with the pricing, packaging and making honest recommendations for what suited our organizational needs as a small startup. This was meaningful because we were just learning about CRMs and they offered their expertise and were trustworthy throughout the process. The CRM platform we got the event and membership package. We participated in the customer success orientations that were client focused. They were accessible until we were able to use the platform independently. The CRM platform we got the event and membership package. We participated in the customer success orientations that were client-focused. They were accessible until we were able to use the platform independently.

Minpunten:

Because GlueUP is growing there are some features other platforms offer that might be of use for our organization's needs.

All-in-one Membership/ CRM/ Event Management Platform

Opmerkingen: That's seamless. The automation programme helps to save paper, and can enable the system to send auto-email to the members/ attendees with customisation function. Love the convenient set up a professional webpage in 10 mins.

Pluspunten:

Integration with Membership, CRM, Events, Marketing and Finance altogether, and it could be the only platform to support the organization's operations. Value for money and great customer success team to answer any kind of questions to accommodate our business needs.

Minpunten:

It can beef up a little bit of the campaign module to have more targeting and re-targeting functions to leverage the all-rounded marketing efforts.

Best on the market

Pluspunten:

I have demoed over 20 similar solutions. The software has all our required functionalities. The UX/UI is clean and elegant. The customer service is exceptional (special thanks to [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]). The value for money is unparalleled.

Minpunten:

There are a few functionalities that could be made more user friendly. For instance, it would be great to have more options to customize the invoices or automatic emails sent. The system sometimes lags a little; it could be faster. These are all minor details. The software is overall very good.

Glue Up - An excellent tool for Association Management.

Opmerkingen: We previously got a company to build a customise Mobile App for our member and events management, but it was full of bugs, which made many members frustrated and upset. Ever since we switched to Glue Up, our members have enjoyed the new system, with almost no complains about it. Engagement with our members have also increased with the use of the Glue Up system. Glue Up has many of the features (and more) which we had to customised for our previous mobile app, thus using it was breeze.

Pluspunten:

Glue Up has been an integral part of our association's member management and function. We love that it combines Member Management, Events Management, and Electronic Marketing, on a single platform. We also love how Glue Up is constantly seeking to improve/upgrade itself and products, whether it is user experience, new functions, or feedback on backend CRM. There's always trainings available on the new rolled-out functions, and their team is always available when you need them.

Minpunten:

All has been good so far, and they are always open to hearing our feedback to improve.

Perfect Community Management Solution

Opmerkingen: I want to share my positive experience with GlueUp, a remarkable software that helps in networking and community building through its online community platform. I wholeheartedly suggest GlueUp to anyone who wants to enhance their network and develop a thriving community of individuals with similar interests.

Pluspunten:

Within our organization or community, I find it effortless to establish connections with fellow members, exchange valuable information, and foster meaningful relationships.

Minpunten:

For some users, mastering all the capabilities may pose a steep learning curve, especially if they only need a few of the available tools.

Solid Chamber Management Software

Opmerkingen: Overall, the experience with EventBank has been largely positive and we hope that EventBank continues to listen to customer feedback and comments in order to facilitate continuous product development.

Pluspunten:

The software focuses on providing many of the functions that a chamber of commerce requires, especially for events management and CRM.

Minpunten:

While EventBank provides for many of the chamber's needs, one of the challenges has been certain levels of customization, such as for the finance module, in order to comply with local laws.

SwissCham Southern Africa

Opmerkingen: GlueUp has changed our life and assisted in keeping our image professional and fresh looking, Great support from the GlueUp team too.

Pluspunten:

Through EventBank (now GlueUp) we professionalised our database as well as our event management, which includes invitations, RSVP tracking, payments, etc. Mailings are quick & easy, Membership renewal process in GlueUp is streamlined, and with limited resources the the most efficient way. Strong protection of Members' data.

Minpunten:

Some bugs are still in the system; templates often change colours, payment option via USA not a good solution for South Africa; need local payment option. Interface to SAGE would be brilliant.

Simple but pain-staking

Pluspunten:

Easy customer management. Having an event management together.

Minpunten:

Events and Newsletter created with the template that are not the latest design trend. Editing your event and Newsletter are limited with built in function. Function that are free with others CRM are a paid service such as API integration and Google Analytics tracking. It like having an excel file with customer information in it and you need to add in a customer one by one. Server are slow and sometime will stuck and would resulted loss of work.

EventBank as a great software for event management

Opmerkingen: We didn't use it as Membership Management Software

Pluspunten:

Very intuitive to use. Offers many automatic functions like ticket sale, payment and confirmation, as well as email reminders to participants. Offers diverse design templates and functionalities that can be customised. Great customer service. Served us not only for organising the event but also for promoting the event through detailed event descriptions, speaker bios, sponsor page. Offers an app for both event managers as well as participants. Very easy to track and manage ticket sales and registration lists.

Minpunten:

We used EventBank with an umbrella page for a complex series of 11 events in 8 days and 8 different venues. The complexity tested the limits of the software in terms of flexibility and customization. Not possible to show more than one venue. Also, not possible to link iCalendar to specific event but only to entire 8 days nor to disable this function. However, this degree of complexity is certainly an exception for events managed by EventBank software.

Useful and efficient

Opmerkingen: Useful and efficient - Automation of manual invoicing and ease of tracking membership details i.e. contact details, start and end date as well as linking with events and check-in function

Pluspunten:

Ease of use, helpful dashboards, information sharing platform, transparent and format is user friendly

Minpunten:

Invoicing - Membership start and end date can't be changed during editing stage Sometimes EventBank platform can be slow to load

NordCham Philippines

Opmerkingen: Currently the software adds most value in connection to our events: sign-ups, payments, marketing, registrations and check-in.

Pluspunten:

Provides a single platform for all key aspects of a chamber of commerce, and as such offers tremendous support to the operations of our organization.

Minpunten:

User interface is cumbersome, and it takes a long time to navigate from one section the other. The database seems to run slow and is not very dynamic.

AmCham Poland

Pluspunten:

- ease of use - designed for events (event are not an add-on) - flexibility

Minpunten:

Membership section needs to more be clear as for member only organizations like we are. Bit more flexibility in renewing/cancelling memberships

Data-based. Functional. Fast. Ads easy to be published. First choice for setting RSVP of events.

Opmerkingen: Easy to use. I have got the connection with prospective members and thus i can better build cooperation with them.

Pluspunten:

I mainly use EventBank to set up events registration whenever my organization organises any external/sometimes internal events. So, my comments in this survey are all based on my experience on this feature, I know there are many other features including CRM etc though. It's pretty easy to use EventBank to promote events via mailings and set up RSVP. Also, I have found it convenient to check in guests onsite to verify their registration. Also, the EventBank supports several languages and meanwhile it works fast in China, unlike some international survey apps working slowly in China or Chinese apps without an English version.

Minpunten:

Sometimes, I get confused about the two EventBank websites -.com and .cn because they both have English home pages while my administrator account is only valid in one website. So, upon logging in a new device on which where the right website is not saved as a bookmark, I have to try both sites to log in successfully. I think it would be even better if there are more styles to choose from in the publishing events page?

User friendly platform.

Pluspunten:

Members can edit there details directly instead of sending it to us, online registration is also being done. Membership has increased.

Minpunten:

Our finance department wants a specific tax invoice, which is not available in the platform. It would be good if that is looked into.

Robust, reliable and user friendly.

Pluspunten:

Campaign and Event management features are absolutely easy to use with ready templates. Dashboard & filter features are also useful for real time analysis.

Minpunten:

The support provided is limited.No training document /video provided. Users have to contact the support manager for answers on "how to ". The payment gateway for Credit Card payment is hefty

As a chamber of commerce, EventBank really helps us moving forward, especially with its application.

Pluspunten:

Easy to use. It links CRM with event managment, membership and broadcast platform, making members tracking become easier and lessen double tasks in the past when the mentioned 3 platform are seperate softwares.

Minpunten:

There are too many notifications sending out when adjustment/update has been made. We prefer to disturb our members as little as possible.

EventBank Review

Pluspunten:

The software is easy to use and navigate and has many templates to chose from.

Minpunten:

We would appreciate if it can also provide for printing of certificates of attendees and can be integrated with our Accounting System.

Just what I needed for community management

Pluspunten:

GlueUp is super versatile, and it works well with other programs that we use without any issues, which saves us a lot of hassle.But the best part is their customer service. Every time we've had a problem, they've been super quick to help us out and always friendly. They really care about making sure we're happy and that's appreciated.

Minpunten:

GlueUp could probably improve its mobile app interface a little bit. I had a hard time finding features once in a while.

Empower Your Events with Eventbank

Opmerkingen: As an organizer of numerous events every year, we have used the Eventbank for more than a year and really like it. It is a true breakthrough app which greatly improves the efficiency of the whole team. By providing many ready-to-use templates, the software allows us to plan and promote our events online over in a short time. It also offers all important information attendees need weeks and months ahead of the events, such as schedules, maps, contact persons, speakers bios, and more. Meanwhile, the mobile Eventbank Manager is often used as a supplement to the online event management platforms. It makes it possible for every team members to keep updated the event progress and manage the event anytime and anywhere. It is definitely worthy to have a try!

Pluspunten:

Easy-to-use Templates, Online Payment, Management Android/IOS Apps, Email Campaigns.

Minpunten:

Level of Customization.

The complete event management tool

Opmerkingen: I am very pleased with the experience with Eventbank. From Willis, their representative in Indonesia, to the support team, the service is very strong. The software is very versatile and has replaced three different softwares (CRM, E-mail marketing and event landing pages) that we were previously using.

Pluspunten:

The ability to seamlessly organise our events end to end. The event pages that get created automatically are very useful.

Minpunten:

Some event pages are not very mobile friendly.