Over Glue Up
Plan, promoot en voer een of honderden evenementen van begin tot eind efficiënt uit met bekroonde software voor evenementbeheer.
GlueUp is supporting us in the growth of our business, through its integrated CRM solutions.
Editing your event and Newsletter are limited with built in function.
Reviews filteren (92)
Simply idiot proof and ready to deploy without too much hassle
Opmerkingen: We are very pleased with simplicity of it. We rarely spend time training as most users simply "get it". Its simple and fast out-of-the-box solution . We now have 4 accounts running this software
I can create an event in 10 minutes , have the webpage out and create collateral. I can update anything all the way to the delegate app onsite in a few simple steps. We moved a few hundred members into the cloud which was relatively simple, and memebrs love the ease with the member app and the profile. Payment option are localized based on country I can assign navigation languages etc. I can assign a client to administer a section of the membership or a specific event.
Multi currency management is not very friendly. During setup. I cannot correct some historical items Some limitations with regards to registration setup for multiple events segments such as dinners post tours that needs to be overcome
Modern Cloud Software for Membership Driven Organizations
Opmerkingen: My overall experience has been extremely pleasing and time saving. Time is of the essence and we need to work fast in today's business environment, Eventbank allows me to save time and get things done much quicker due to the fact that many features of running a day-to-day business are built into one portal.
Many great features under one umbrella. From CRM, Event Management, Social Engagement, Email Marketing Campaigns, Invoicing, Membership Management & Financing, this software enables you run your business effectively and efficiently. Additionally, Eventbank designs and maintains our primary website which provides members and users with a high end look and feel.
My dislikes are minor (i.e. more member to member engagement features)
Privacy issues, Failed delivery and refusal to refund any of our US$34,105 - stealing from a Charity
The delays and issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.
We requested to exit from our agreement, and only then were we finally contacted by Glue Up representatives from Mainland USA. [SENSITIVE CONTENT] immediately identified that the team they had us assigned to were not capable fo the task "and should never have been assigned our account". We discussed and sought to rectify the issues with further conversations, however the damage to the trust of my staff and the realised differences in discussions from sale to execution we too great, so we continued to request to exit from our agreement with the 30 days period as required.
Since this time, [SENSITIVE CONTENT] have rarely returned email let alone avoided our meeting calls. They have refused to refund any of our money, despite agreeing that there was at least US$20,000 of what we paid for not yet incurred or consumed by Glue Up in the process to date. They offered to provide a US$20,000 "Credit" to our organisation, refusing to any actual refund of our money paid up front. We are now literally held hostage, with no more replies, and no refund still. This is the way they deal with a Charity...
The promises made in the sales process - that were not followed through with in the delivery, or terrible customer service. Let alone the privacy concerns and now refusal to refund for services not embarked upon or delivered. Absolutely disgusted and disappointed in this unethical and unprofessional conduct. We would never recommend Glue Up based on our experiences over these last 3 months still without resolution and now theft of our charity funds.
We are an Australian Veteran Health & Welfare support Charity. From the outset, myself & my team engaged in a very competent & supportive sales process with a representative located in Bali. We were required to pay US$34,105,000 up front prior to then being turned over to a team based in mainland China. From there we encountered a continuous stream of issues including language barriers, incomplete tasks requiring constant email chains to follow up verbal conversations that appeared to expire on completion of calls. We additionally had very real privacy concerns given we requested and were sold on a product that would be responsible for supporting our membership base of over 30,000 Australian Veterans. The delays & issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.
Choose GlueUP for your CRM Needs
GlueUP provided us with an amazing customer experience. When we were in the process of choosing a CRM the team was extremely friendly, helpful and available to provide answers to any questions. They also were transparent with the pricing, packaging and making honest recommendations for what suited our organizational needs as a small startup. This was meaningful because we were just learning about CRMs and they offered their expertise and were trustworthy throughout the process. The CRM platform we got the event and membership package. We participated in the customer success orientations that were client focused. They were accessible until we were able to use the platform independently. The CRM platform we got the event and membership package. We participated in the customer success orientations that were client-focused. They were accessible until we were able to use the platform independently.
Because GlueUP is growing there are some features other platforms offer that might be of use for our organization's needs.
All-in-one Membership/ CRM/ Event Management Platform
Opmerkingen: That's seamless. The automation programme helps to save paper, and can enable the system to send auto-email to the members/ attendees with customisation function. Love the convenient set up a professional webpage in 10 mins.
Integration with Membership, CRM, Events, Marketing and Finance altogether, and it could be the only platform to support the organization's operations. Value for money and great customer success team to answer any kind of questions to accommodate our business needs.
It can beef up a little bit of the campaign module to have more targeting and re-targeting functions to leverage the all-rounded marketing efforts.
Best on the market
I have demoed over 20 similar solutions. The software has all our required functionalities. The UX/UI is clean and elegant. The customer service is exceptional (special thanks to [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]). The value for money is unparalleled.
There are a few functionalities that could be made more user friendly. For instance, it would be great to have more options to customize the invoices or automatic emails sent. The system sometimes lags a little; it could be faster. These are all minor details. The software is overall very good.
Great Membership Solution and Super-Responsive Team
The GlueUp team offers a customizable solution for our organization to help us manage our membership database. While this is our main use of the product, we also have access to Event Management and Email marketing features which help us further connect with our audience.
There's a little bit of a learning curve on the back end if you haven't used CRMs before- but their team is eager and willing to help train you and get you on track.
Opmerkingen: Using GlueUp has been a magnificent experience, because it allows me to offer service and value oriented towards the satisfaction of our clients.
Using GlueUp has been a magnificent experience, because it allows me to offer service and value oriented towards the satisfaction of our clients.
Nothing in general, at this moment all is fine
User-friendly platform with powerful CRM tools and great customer support
Opmerkingen: Since using Glue Up, we have become more productive as the system is very smart with lots of integrations and automations in place. Ability to collect online payments is definitely a big bonus for us.
Easy to use, smart and automated. Ability to integrate cross-platform is very helpful.
Ability to produce analytical graphics for reports.
Glue up is a complete management tool from Administrative work, accounts, events and marketing.
Glue up is a complete management tool from Administrative work,
accounts, events and marketing. It is a whole package that can
quicken any organizations daily operations. The system is also easy to use after training.
- Personalizing member engagements through campaigns. - Tracking payments. - Event management. - Growing our audience through subscriptions.
- The limitations to the number of emails that are sent out. - The price for a paid plan is high. - Not being able to use all the provisions on Glue-Up. I still haven't.
Van mclean R.
GlueUp for NGOs
Dealing with database management and marketing automation as part of my oversight, GlueUp serves its purpose and offers a more comprehensive and sophisticated features as compared to other CRM softwar however this may still be improved. GlueUp management is very much open to working with its clients to improve the overall system. GlueUp is the only CRM I know with events and membership management at one.
The pricing might be a bit steep for some companies/NGOs. The marketing automation may still be improved like providing a more customizable feature. For database management, GlueUp must devise a function where it will notify the administrator/user of the duplicated email addresses.
Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance
As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations. It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage. The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method. Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.
EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.
Solid Chamber Management Software
Opmerkingen: Overall, the experience with EventBank has been largely positive and we hope that EventBank continues to listen to customer feedback and comments in order to facilitate continuous product development.
The software focuses on providing many of the functions that a chamber of commerce requires, especially for events management and CRM.
While EventBank provides for many of the chamber's needs, one of the challenges has been certain levels of customization, such as for the finance module, in order to comply with local laws.
Intuitive design, speedy sign up and onboarding
Opmerkingen: I am solving a problem or managing and automating events without getting overwhelmed. This software has helped me in getting things done, especially the digital side of things for managing events for my clients, without any headaches.
Their backend interface is quite intuitive. You just learn it on your own which saves time in managing and automating tasks. I run an event management company with focus on wedding events, and I know how easy it is to set up an upcoming events page, then promoting that event, then managing resigtratoions, then getting feedback on how everything turned out. especially in the wake of Covid 19, Glue up software has really helped me in managing my events coronavirus free
some of the SEO related features at the backend are not really needed especially meta keywords. they can consider removing those features adding more features that are needed In 2021.
I got through my first event and realized I needed a different platform once completed
Opmerkingen: My overall experience was much better than my previous with using other softwares my only gripe was what i mentioned above. If those 4 issues can be fixed then I'd say it's a great platform but for now I'm going to be finding another option.
It was easy to set up the registration page and ticket options. Somewhat customizable. Check in was standard. Reporting is descent, can download excel spreadsheets for specific ticket types.
1. The top con on my list would be the payout process. Being that my events function based on ticket sales it's important that I have access to funds more frequently then twice per month. Other ticketing systems will pay you out every few days. I ran in to an issue where I needed to pay my instructors, venue and other staff but didn't have the funds available, so I had to front the money out of my own pocket. 2. The Finance Department is based in Asia therefore I would get replies regarding my concerns late in the evening rather than in the day during American business hours. 3. Ran in to some glitches with attendees not receiving their confirmations. 4. Couldn't figure out how to bring on team members to help check people in without revealing full financials. Volunteers or independent contracts hired shouldn't have the ability to view this info. Unless i missed something?
3 jaar geleden
Thank you for your review and honest feedback. Customer satisfaction is our highest priority at EventBank, and we are taking your review with the utmost seriousness and have already put in future updates and plan to improve customer experience with the product and services we provide. You'll be pleased to find that we do have an option available to create temporary profiles so that volunteers and independent contractors can check people in to events without having access to your entire account. In addition, we strive to consistently improve our software to make it more user-friendly as well as regular updates to our EventBank HelpDesk with new documentation, content, and tutorials on the EventBank platform. We have dedicated Customer Success Managers around the world, servicing all time zones, so that you are able to receive a response to your questions or concerns whenever you need. We sincerely hope that you'll consider using EventBank for your upcoming events again. Brian
Opmerkingen: I am very happy as it functions as one stop centre for both event and membership management.
I have been using the EventBank software for almost 1 year above. At first, to be honest, I hesitated to switch to EventBank from the previous software (the feel to stay in the comfort zone even though it wasn't). Reluctantly, I chose EventBank due to recommendations from my employer and they proved I was wrong. EventBank made my life easier. There few points I would like to state here to justify my statement. EventBank is user-friendly. Any software be it advanced or more advanced, but if it not user-friendly, it will not be useful for the users. But EventBank's features are simple, not complicated and easy to understand. EventBank is an online event management software focused on customer reviews on events and membership management with excellent financial details as well. It includes review monitoring, review generation, review marketing, social publishing, social engagement and many more. Apart from that, EventBank has its own brilliant and respectable technical team. I would like to mention here about representative who has been super supportive throughout the months I have been using this software.
The least that I liked about this software is there should be linked with the respective organization's banks.
Christina maria T.
Has a lot of potential once improvements are made.
Opmerkingen: In terms of event management, we find it easier to track, manage, and promote all our events. We no longer have to use separate programs to create events and send out campaigns or invites to our members and subscribers. Payments are now easier to track and count. As we are still generally new in using the software, I believe that an in-depth orientation and training is needed. Customer service can also be improved. There is room for improvement in terms of customization and report generation for clients. We have been approached by other companies offering customizable report generation services that is fitted to our organizations needs.
- Event management features. - Event page design templates.
- We cannot use HTML to personalize campaigns unless we create a new template. - The organization's logo is very small when it shown on the event page. - No way to customize logo placement. - The campaigns get cut-off in Gmail when it reaches a certain length. - Navigating, categorizing, and customizing the membership listing to fit our needs is hard to do. - Event Calendar Campaign layout is not customizable - Limited Email and Contact allowances.
Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball
Opmerkingen: The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.
The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.
The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process
4 jaar geleden
Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!
Putting the service in 'Platform as a Service'
Opmerkingen: I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better. The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us. Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.
It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.
There are minor issues with some of the registration functions.
Getting better each day
Opmerkingen: Helping me by a click of a button to reach my members
- I love this product's interface that's much easy to use by novices - I like the customization options, especially the drag-n-drop - The product is quite easy to move around - I love the versatility of the product - I love the tracking ability of emails
- Am not able to send email to a member through right-clicking - Improve customizable payment options to allow a primary registrant to pay less for a secondary registrant - Limited RTF options when composing
Very effective platform, with more to come
Opmerkingen: EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns. Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well. They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.
The look and feel, and the potential to manipulate the data.
It has been a struggle to iron out the complications in the CRM, but it gets better all the time.
Good vision, good care of customers, good product
Opmerkingen: I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem. UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool. Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it. All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.
UX, Ease of use
No HTML functions
SwissCham Southern Africa
Opmerkingen: GlueUp has changed our life and assisted in keeping our image professional and fresh looking, Great support from the GlueUp team too.
Through EventBank (now GlueUp) we professionalised our database as well as our event management, which includes invitations, RSVP tracking, payments, etc. Mailings are quick & easy, Membership renewal process in GlueUp is streamlined, and with limited resources the the most efficient way. Strong protection of Members' data.
Some bugs are still in the system; templates often change colours, payment option via USA not a good solution for South Africa; need local payment option. Interface to SAGE would be brilliant.
A happy upgrade - an even better improvement
One of the most refreshing elements of Eventbank is its interface. A large step up from our previous CRM and Event Management systems, Eventbank has a user-friendly interface that is easy to use and navigate - either through exploring by yourself or through the help of their tutorial videos. Furthermore, in the CRM module, individual contacts and companies are seperated for easy access, and the Member companies are contained in another module of the CRM. The events module is easy to use, creating events within minutes with direct connectability to the campaigns module. The in-built support mechanism is a handy tool in Eventbank which allows you to ask for support in a convenient manner without having to email the support team directly. Eventbank support team reply very quickly, aiming to resolve any issue we have had as soon as possible.
Some of the features unfortunately we have been unable to use due to legal requirements in our jurisdiction - including to our chagrin, the invoicing feature. While it is near impossible to find software that is going to meet exactly every need of every organisation without creating a custom-made solution, Eventbank is open to suggestions and their team have been very supportive and happy to take on board any suggestions or needs that we have had.
Simple and user friendly CRM System
Opmerkingen: I appreciate the customer support [SENSITIVE CONTENT HIDDEN], who always in timely manner response on any given time of the day and week. He always follow up and is extremely helpful. Wish [SENSITIVE CONTENT HIDDEN] was the one, who had been the first project manager, so it wasnt so delayed. But [SENSITIVE CONTENT HIDDEN] is super competent and understand his customers.
The software is very user friendly and not complicated and perfect for event and membership management.
Some features and the structure not so flexible. Still feel room for improvement to enhance the features. And many extra features is a different pricing contract.