BookSteam reviews

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Opmerkingen: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pluspunten:

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Minpunten:

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Booksteam - simple, efficient, and effective

Opmerkingen: Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Pluspunten:

Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Minpunten:

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Great scheduling software

Opmerkingen: It has been great! None of my customers have had any issues, it’s easy to use, and customer service answers quickly!

Pluspunten:

I like that my customers can book a class and pay directly on one site. They also get automated reminders which is great!

Minpunten:

I wish when somebody cancelled class, it would automatically refund the customer. I have to remember to go into my payment software and manually refund the customer.

Missing features, some broken

Opmerkingen: App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pluspunten:

Inexpensive, responsive customer service

Minpunten:

Not good for clients who are children or families with children

The best booking software for the lashes business

Pluspunten:

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Minpunten:

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.

Time-Saving Solution: Unlocking Efficiency with BookSteam

Opmerkingen: Overall, BookSteam is a reliable and user-friendly appointment scheduling software that simplifies the booking process for businesses and enhances the customer experience

Pluspunten:

One of the standout features of BookSteam is its customizable calendars, manage staff availability, and offer online booking options for clients.

Minpunten:

Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.

Simplicity and Value

Opmerkingen: My clients and I all adopted the tool very easily. The Booksteam Team has been extremely accommodating and responsive. They even let me tweak and add to the French version of the tool. The few times I have had problems or questions they have always gotten back to me quickly. I think the value of the product is excellent. The sales team has also been supportive of my tiny company and during the hard COVID times.

Pluspunten:

The Booksteam software is easy to use for the admins, teachers and clients. It's simple and the functionalities used can be personalized. I have intentionally made my usage of it for me, my teachers and clients as minimal as possible to keep it simple and to the point.

Minpunten:

There is an extra validation step to confirm the booking that my clients sometimes miss, especially if they're using their phone.A waitlist functionality should be added for group classes.

Absolutely tremendous

Opmerkingen: Being able to manage my clientes, invoices as well as my favorite feature of selling my photography online.

Pluspunten:

Absolutely the only way I will keep my appointments lined up! The best feature that I enjoy is selling my photography online. This has helped my company retain and grow tremendously throughout the last two years.

Minpunten:

When I first started using book steam I couldn't access it from my phone. As of now I am able to have everything from my desktop on my mobile devices through my business.

Help with my email

Pluspunten:

I appreciate how patient booksteam’s customer service workers are. Very knowledgeable and helpful.

Minpunten:

I wish BookSteam had a mobile app. I’m always on the road and it would be helpful to check on my account with having to squint my eyes on the browser.

Book steam for one on one tuation music school

Pluspunten:

easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule.

Minpunten:

reporting functionalities are limited. If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc.

Comprehensive Scheduling On An intuitive Platform

Opmerkingen: We utilized the software with a company I worked with for my last 4 months with them.

Pluspunten:

BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with.

Minpunten:

The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule

Fantastic experience

Pluspunten:

Apart from the fact that the software is easy to use, it also has a wonderful support feature that listens to feedback

Minpunten:

I must say, so far the software has helped my clients organize appointments, but there is definitely room for improvement.

Where have you been Booksteam! Finally a Canadian online booking system that’s amazing!!

Opmerkingen: I’ve only used it a few weeks and am so happy I made the switch from Booker. Top notch system, customer service and very affordable for small business.

Pluspunten:

-cost -Canadian company -ease of use for clients -easy to use as an administrator

Minpunten:

-No option to enter tip on receipts -don’t like that swipe holds funds for 6 days when a client purchases a gift card -no option for reviews outside the system such as google, Facebook etc -can’t customize certain client notifications - no option for online product purchase

Booksteam is fantastic

Pluspunten:

Really easy to use, flexible and the support team are attentive and take feedback constructively to improve their product.

Minpunten:

Didn't like that you couldn't customize the colour scheme - but this has been recently added as a feature.

Easy to Use and Teach

Opmerkingen: So far my overall experience has been great. We had a time Zone glitch and they were able to fix it in a timely manner and informed us of once it was fixed.

Pluspunten:

Easy to use, easy to explain to co workers as well as clients

Minpunten:

I have No cons for about the product at this time

Simple...

Pluspunten:

This does exactly what it says on the tin - schedules appointments - save money because the slots that are booked are scheduled to what i need.

Minpunten:

Its just a simple software - no wow factor - you get what you pay for. Set up took a while.

Perfect for one person startups

Opmerkingen: As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly.

BookSteam Scheduling System

Opmerkingen: BookSteam has allowed to take the responsibility of scheduling away from me and give it to the client. It prevents miscommunications and streamlines the process. If has allowed me focus on other aspects of my business, and as a solopreneur, that is invaluable.

Pluspunten:

I found BookSteam to be user friendly and easy to navigate. I like that it provides a mini webpage option for booking purposes and it is affordable for small businesses.

Minpunten:

There were some features that I would like to have as a convenience, but they do not take away from the value of the system.

Impressive and user friendly

Opmerkingen: I can't say enough good things about booksteam, head and shoulders above the rest! If you want your business to improve and become less stressful (don't we all), you have to try this software. +++awesome looking design, supports multiple offices, mailchimp and paypal integration, google calendar sync, prepaid packages, loaded with a ton of features and has fast responding support team (what's not to love?).

Fantastic scheduling software after you've learned the ropes

Pluspunten:

I had to test out a scheduling software for a client and this was by far one of the best on the market. I finished the setup and was able to get a testable demo ready for the client. You can even have it send your customers text messages.

Minpunten:

There is a bit of a learning curve at first, but it doesn't take long to take full advantage of the software. The customer service is also fantastic. I had no real big issues with using BookSteam.

one of the best if not the best!

Opmerkingen: I use this software everyday and it's been a huge help to our biz. Bookings are easy to make, payments are easy to take, customers love the ease of use, what's not to love. Compare to others, this system is very quick and responsive, I don't have to wait forever (like I did with previous software). Overall A+++

simply awesome!

Opmerkingen: We needed scheduling software to support our multiple locations and the ability to take paypal, so we went with booksteam and I'm glad we did. Setup process went smoothly, support has been responsive, a ton of features with sms reminders. I would definitely recommend it to other people.

Quick and Easy scheduling

Pluspunten:

I love how much time this saves me when it comes to scheduling and keeping records. Makes it easy to keep track of everything and saves a lot of stress. Really clear and simple to work with too.

Minpunten:

The set up is a little confusing at first... But, in the time I have used this I haven't found any issues.

this scheduler rocks!

Opmerkingen: Booksteam is an excellent platform for appointment management. We needed unique feature for our company and they added it within a week.

Pluspunten:

Powerful software, excellent support

Minpunten:

did not find any cons so far

saves me a lot of time at work

Opmerkingen: switched from phone booking to online booking with the help of booksteam and I should of done this years ago! now 90% of my clients book online and I can focus on my work! very cool app