The Receptionist for iPad reviews

LISA The Receptionist

Opmerkingen: We do not have a permament receptionist at the factory. This job was givin to the customer service team who doen't have the time nor the joy to do it all the time... especially in a pendemic situation. The Receptionist software allowed us to automate the visitors and employees management experience. We no longer use the traditional paper log visible to everyone who visit the factory. We also increassed the security and health of our visitors and employees by using the touchless login.

Pluspunten:

We named our software LISA (Log In System Autonomous). What I like about this software is the simplicity to configure it to my specific needs despite it's limitations when it comes to foreign languages and multiple work shifts. Our factory is in the Fench province of Quebec CANADA. Once you figure out what it can and cannot do, you work around it and it does the job.

Minpunten:

The foreign language option is limited.. meaning you have to personally sellect and translate all the text (painful). The other thing missing is the ablility for the visitor to phone call the person you want to meet with via The Receptionist... you need to use a third party application and if you aren't familiar with it yet... you will need the help of their customer support. That been said, when it works it is great and LISA The Receptionist comes to life.

New receptionist customer - we have yet to experience all of the features but so far a great product

Opmerkingen: Communication in general with the sales/service team has been excellent. They responded quickly with any questions we may have and immediately provided support. Shoutout to [SENSITIVE CONTENT]
and [SENSITIVE CONTENT]
for providing great customer service!

Pluspunten:

The contact list and its accuracy is one of the strong points of this product. The other is the ability to integrate our Active directory. Although we have not use this product in a production environment just yet I have tested and piloted a few of the available features. I like that it is easy to customize and manage.

Minpunten:

To be honest we haven't used it long enough to give a valid "con," we're currently waiting to move into our new office to pilot this product in a production environment.

Good and bad. Lacking features in specific areas.

Pluspunten:

Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests. Everything works as it should.

Minpunten:

Feature Set and Customization. Other solutions have better ability to tweak features and modify from a plain vanilla solution. Every aspect could do with a few additional features to make the solution the ultimate virtual receptionist. Suggestions include: Ability to backdate checkout of guests in portal. Ability to receive notification if guest does not checkout by end of day or preset time. Ability to delete guests that are registered in device. Ability to block guests that have pre-registered and flag if guest attempts to re-register. Ability to send notifications on check out of guest. Ability to customize e-mail notification form and change sender address. Ability to fast sign in via phone OR e-mail address (make it customizable) Better layout for customizing visitor interface, what you see in portal is not always what you get. Ability to see how many times a guest has checked in previously by simply clicking on a previous visit. (Maybe more statistics)

Great Product

Opmerkingen: It has been great. Easy to set up, use, and a great means of communication.

Pluspunten:

This was easy to set up. This was brought to us as a demo, and have it implemented throughout our plant!

Minpunten:

As far as I know, nothing. It was easy to use, easy to set up, and easy to connect to our MDM

Receptionist for iPad

Opmerkingen: Great experience and has assisted us in capturing customer and project information from initial contact with customers.

Pluspunten:

Efficient and shows a higher level of company professionalism from first contact at our showroom.

Minpunten:

Nothing comes to mind about what we do not like. I meets our needs perfectly.

FCL Builders loves The Receptionist

Opmerkingen: We now have visitors getting addressed quickly, rather than standing around confused on what to do or where to go. Before they wandered our large lobby to find a bell to ring and I could tell they felt awkward and lost. The Receptionist has given our visitors the comfort and ease to know what to do when they arrive.

Pluspunten:

We love how quickly we can attend to a visitor and how little the wait times are for our visitors. We dont have a "front desk person" and The Receptionist has helped tremendously with our important visitors

Minpunten:

This software is very methodical and folks have taken into consideration all possible aspects for all possible business situations. It is one of the most thorough Apps have ever used.

Perfect for Needs

Pluspunten:

Easy to use and setup everyday. Visitors get through the questions with ease and being able to customize was great

Minpunten:

Because the iPad is on all day the battery goes quickly.

Great tool once you’re familiar

Pluspunten:

very easy and efficient to use, exactly as advertised

Minpunten:

Quite long to install and wasn’t as quick as expected

Easy to Use

Opmerkingen: We love it and find it to be reliable and affordable. I personally have already recommended it to two friends looking for a receptionist solution for their offices.

Pluspunten:

The Receptionist for iPad is very easy to set up and administer. Our marketing team was easily able to design a cover page with our logo on it, which is nice. It is simple for visitors to understand how to use it and we love that we can set back up responders if someone is not answering their notice they have a guest then their assistant or another team member can be notified that there is someone waiting for assistance. It is also very easy to get into the back end of the app to make changes.

Minpunten:

I really can't think of anything. Other than sometimes we forget to plug it in overnight to charge but that's an us problem and not a Receptionist for iPad problem! :-)

Receptionist Pro

Opmerkingen: my overall experience has been great, I haven't been using it for a long time so I'm still learning my way around the software but overall great and beneficial to me so far!

Pluspunten:

The program is user friendly and helps make my day at work flow easier!

Minpunten:

not much negative to say, could use some tweaks but very minimal issues found.

Repeat Customer

Opmerkingen: This is my second company that I've implemented Receptionist at, it's been a great addition and saved us a salary at the front desk.

Pluspunten:

It is a simple integrated system that provides a virtual attendant for checking in visitors and notifying employees of their visitors. It also does an excellent job filtering out non appointments

Minpunten:

We have not had any real issues with the receptionist.

The Receptionist is a game changer

Opmerkingen: We have eliminated sign in sheets and now have professional kiosks for sign in. Our tenants have complimented the alerts that they get and the efficiency at the concierge desk has improved due to the Receptionist.

Pluspunten:

The Receptionist not only adds a professional look and feel to our concierge desk (of a multi-tenant high-rise office building) but allows someone to check in with little to no help, alerts that tenant to their visitor's arrival, and keeps a visitor log for us. This frees up the concierge desk employees when visitors arrive.

Minpunten:

There are no true cons. No matter how user friendly something is, there are still going to be people that need assistance when using The Receptionist.

The Receptionist is an Amazing Product & Software.

Opmerkingen: So far so good. Trying to Customize the Receptionist with all the features it has to offer to our Company. I appreciate the customer support. I did also watch the 12 minute tutorial & found it helpful.

Pluspunten:

I love the visitor button and the delivery button. I was trying to get an Interview button set up under checking in, but the process confused me with too many impertinent questions for what I need the button to do. I have not had time but I will reach out to our representative Raven. I love how the software can be customizable to our Company Needs. (Returning Visitors. Delivery's so settings can notify employee of delivery.)

Minpunten:

No way to notify 2 employees or more of a visitor or visitors waiting? Only option being 1 person.(?) But like the feature of back up notification.

Receptionist Visitor Management

Opmerkingen: Getting visitors with the correct individual in a timely manner.
Always knowing who and when a visitor is on site.

Pluspunten:

Very easy to integrate thru the web based portal.

Minpunten:

No complaints about the software. Very easy to use

Game Changer!

Opmerkingen: The Receptionist has improved customer service and been a life saver for after hours. Our clients feel connected when they walk in the door and can check-in simply at the iPad. Our providers love the notifications, helps them stay on time, and also makes them feel safer knowing who has entered the practice.

Pluspunten:

I love that there are multiple features. The most beneficial for us is the check-in. It's eliminated the need to hire another administrative person, yet allows clients and providers to feel connected and informed. The ability to review practice documents and sign them right there on the spot is amazing and simplifies the process for our clients. No need to navigate difficult portals anymore. Also, I love how it sends a copy of the paperwork right to the client.

Minpunten:

Is there a way to have it on a timer so the app can close on its own? Our iPad is on round the clock and it bugs me that we can't shut it off.

Improved Visitor Process

Pluspunten:

This product has improved our visitor sign in process exponentially. It has also allowed us a much better way to track and manage our guests both single and large groups. This software is extremely easy to set up and manage. Whenever I have run into a problem with this software and had to work with their customer support it has always been a wonderful experience. Their support staff is amazing.

Minpunten:

The only complaints that I have are in regards to the printer. There is only one brand of printer that can be used with this system and the quality of the tape roll that is used in not very good. It does not stick well to most fabrics to usually within a few mins the name tag is lost somewhere.

Reception Ease

Opmerkingen: Since we no longer have a Receptionist at our Front Desk, we urgently needed something to direct visitors as well as log their visit. The Receptionist for iPad looked like a "User" Friendly option and it has turned out to be a simple way to resolve our issue, without making it too complicated for the visitor.

Pluspunten:

Easy steps for setup of visitor checkin/checkout process, convenient retrieval and export of visitor logs. Also like that multiple locations can easily be setup by cloning an existing setup. Excellent customer service which always provides us with fast responses to questions.

Minpunten:

Would like to see the software available for an android tablet as well. Would also like ability for more customizing of visitor buttons using some logic options. Since there is only room for 6 buttons maximum, would be nice if check-in process could be controlled by answers to question(s) that are presented to visitors, which in turn could follow a "what happens next" for that customer type.

Nice sign-in solution

Opmerkingen: It's slick, and it looks professional up front. Customers are kind of impressed, which is nice.

Pluspunten:

We use The Receptionist to allow visitors to sign in (and print visitor badges) on an iPad. It works really well, and notifies our users by SMS and email when they have a guest who has signed in.

Minpunten:

Would really like to see it integrate with UPS, FedEx, and USPS tracking for package arrivals/notifications. This would make it much more useful to us. We're still doing packages on a paper log.

The REAL Receptionist

Pluspunten:

It is easy to use and has so many functions for data.

Minpunten:

I'm not sure, it seems to be meeting our needs.

Very easy to use and navigate, excellent price, superb customer service!

Opmerkingen: Our staff is now immediately notified with a delivery is made or a client presents for a session. No more checking the lobby a dozen times! Our clients also like that the know the therapist has been notified since we do not have a traditional front desk staff.

Pluspunten:

I searched for a long time to find a check in system that would work for my office. I tried many systems and ultimately chose the receptionist because it is very easy to set up, allows for multiple offices on the same subscription, was affordable, and allowed for a customized and simple check in process. I also love that we can integrate it with Slack which we use.

Minpunten:

I wish it worked on android devices because those are far less expensive than iPads. I also would like for the company to be willing to sign a BAA for HIPPA compliance. However, we were able to find a workaround to avoid asking for PHI from clients checking in.

Easy office management with the receptionist

Opmerkingen: It makes my life at the office pleasant and easier.

Pluspunten:

How can I get total control of my patients appointments and how easy I can manage many tasks at the office.

Minpunten:

I almost like everything , it’s velocity, manageability, organizational system and how easy is to make a work day scheduled with it.

Great software

Opmerkingen: This is an excellent platform to ensure compliance with confidentiality requirements for our business. Photo documentation of visitors is an added plus.

Pluspunten:

Ability to add documents such as NDAs, and custom safety documents. Trustworthy Cloud server for storage of completed forms.

Minpunten:

Better badge printer options would be a huge plus. The quality of Brother QL-820NWB is quite poor.

Easy to implement and working great!

Opmerkingen: Really like our implementation. It fits our needs well. The follow up customer service is exceptional.

Pluspunten:

Liked the ability to track and meet compliance of visitors. Ability to sign a visitor compliance document was a must.

Minpunten:

Would like a few more design and font options to match our brand. Maybe a background slide show which can be changed as well as a video plays at end of sign in.

The Receptionist for Ipad

Opmerkingen: We didn't want the cost of having a receptionist given the size of the business so went looking for a digital option. The Receptionist fit the bill in terms of cost and functionality. It has been accepted by all employees and visitors have found it easy to use.

Pluspunten:

Ease of use Support Low cost given functionality

Minpunten:

Admin system is a bit clunky Graphics probably need updating

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

Pluspunten:

What we like most about the software is the ability to customize every option. We have been able to make adjustments with ease and instantly.

Minpunten:

The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries. The admin will have to remember to refresh the page to see an update. Also, we also have several visitors and customers we try to accommodate with the "delivery" option but are limited with selections so not everyone has their own button. It can cause some confusion.