Cin7 Omni reviews

Great Cloud based Software - Easy to use and lots of features

Opmerkingen: We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Pluspunten:

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Minpunten:

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..

Onboarding

Opmerkingen: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Pluspunten:

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Minpunten:

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Functionality & Support

Opmerkingen: Pretty reasonable. Our final Onboarding specialist was very knowledgeable, organised for our meetings and prompt with responses and actioing requests.

Pluspunten:

Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly.

Minpunten:

Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting

Worst Inventory System - RUN

Opmerkingen: Run away - please do yourself the favour. It looks great from the outside, which is why we chose it. Spend a bit more money and invest in a good product

Pluspunten:

Cin7 Promises to do all the things you need

Minpunten:

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

Aman Solanki

Opmerkingen: Fundamentally changed every single thing that we do with every single order that we process. Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things!

Pluspunten:

Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service.

Minpunten:

Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level.

Geting on board with Cin7

Opmerkingen: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Pluspunten:

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Minpunten:

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

CIN7 ERP for a technical sales business

Pluspunten:

Intuitive process flow. Nice fit with existing processes. B2B Platform. Customer Service.

Minpunten:

No ability to digitally pick items in a warehouse

Amazing Suport

Opmerkingen: No sorted nothing for now, but ask me in 1 month :)

Pluspunten:

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Minpunten:

Way to insert all the products.Videos not all of them in order.

Warehouse mangement system that has all the features

Opmerkingen: Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.

Pluspunten:

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Minpunten:

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Kings Seeds Cin7

Pluspunten:

Cin7 works great for the inventory management of our e-commerce store. The boarding with [sensitive content hidden] was fantastic and he has been incredibly helpful every step of the way. Cin7 has a wide range of features and functions which can be a little daunting at times but also makes it such a useful tool.

Minpunten:

It isn't the most user-friendly app with some interactions with stock being in strange places and limited flexibility around the information that you can store against your stock.

Overall good - relatively steep learning curve but manageable

Opmerkingen: We used excel spreadsheets to track orders from multiple sales channels (Shopify, email, phone, Instagram, messages etc). We manually entered every single Shopify invoice into Xero AND onto our spreadsheet.
We then manually entered every single tracking number onto our spreadsheet too AND into Shopify.
This was all fine when we had 1 or 2 employees and doing 100 or 200 sales per month.
Now at 1000+ sales per month and growing, we needed a way to automate this process. We looked at Cin7 and 2 other similar software for Inventory management and decided this was the best. We are paying extra to have this custom integrated into our 3PL warehouse so orders will be automatically sent for picking and tracking numbers etc will automatically flow back. Currently we're still a couple of weeks away from the integration being finalised so we are still manually bulk exporting orders to the warehouse. However all Shopify invoices are automatically imported into Cin7 and then flow into Xero.
My advice would be to dedicate 1 (if possible 2) people to the implementation. Do the training vidoes and then when you are ready to 'Go Live' make sure you have 2 or 3 days clear as you will need it to get up to speed and get comfortable.

Pluspunten:

To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously. Support when going live is good, i had pages of questions over several days, all of which have been answered.

Minpunten:

There are still manual processes required when it comes to Xero however the time savings and automation are obivous.

Bugs & no support

Opmerkingen: I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now.

Pluspunten:

It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation.

Minpunten:

3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now.

Cin7 or the others.

Pluspunten:

Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.

Minpunten:

The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.

SUPPORT

Opmerkingen: I am satisfied and happy that we were able to make the necessary changes in this software and get this Inventory system integrated with sales channel without experiencing any problems.

Pluspunten:

Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.

Minpunten:

The fact that we still have to go to XERO to generate outstanding invoices.

WARNING: Outdated, Slow, Terrible... but with lots of integrations

Opmerkingen: None. regrettably, this product cost me significantly in time and money. It was a significant drain on my business.

Pluspunten:

This software integrates with the greatest number of marketplaces and also integrates with 3pl providers

Minpunten:

To put it succinctly: 1- sales rep did not provide all the info I needed: - onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free - what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources. - Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees. 2- onboarding was a nightmare and was still incomplete by the time I canceled the service. - onboarding team kept changing their mind about data. - cin7 is slow and unintuitive so you need an expert to set it up 3- platform is poor: - it looks cheaply designed (aesthetics is important when you are using something hours everyday) - this could be forgiven if it performed great - it doesn't! - it is slow, outdated, unintuitive, - the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools. 3- customer service is non-existent, promise of callbacks that never occurred, emails not answered. there are so many better alternatives. Beware!

Great software for SMB

Opmerkingen: Cin7 has helped our business grow massively in the 4 years that we have been working with it, and we have seen it continuously develop its features and functionality, further improving our processes and data accuracy.
Reporting and documents are customisable but do have limitations.
I would still recommend CIN7 as the price is reasonable for the service. The onboarding should be used to the fullest as this is where you will get the best support.
They are in the process of expanding their customer support so this should get back to the standard that it once was.

Pluspunten:

Easy to use and some great tools to make your processes a lot less manual I have onboarded multiple entities and [SENSITIVE CONTENT] as an honourable mention is great, very responsive and knowledgable. Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero.

Minpunten:

Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account. Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support

Best Account Support EVER

Opmerkingen: From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, [SENSITIVE CONTENT HIDDEN] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7.

Pluspunten:

The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Minpunten:

I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

Opmerkingen: "BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer.
After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale. From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well.
I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities.
The support to date has been excellent especially with getting set up.
The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used.
Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system.
Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be.
My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business."

Comprehensive inventory management software

Opmerkingen: Whilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases. So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features. As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough. The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility. The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point. So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform.

Pluspunten:

It is a comprehensive platform that offers a lot of features.

Minpunten:

It has an outdated design and is quite expensive for small businesses to start out on.

Integrated software reduces operational costs. cin7 is non-integrated with heavy duplication.

Opmerkingen: cin7 Reduced duplicated effort from even worse. Our worst duplication with cin7 sitting @ 6x. With prior it peaked at 9x. I see cin7 as terrible, but an huge improvement on what we were doing before. cin7 saving a year is less than what I recommended. Problems for small businesses is the software designed by people with no systems background so they make electronic versions of prior poor manual systems. Or they modulize to the point of making a complete mess.
Accountants pushing for commissions like Xero, making recommendations to people who have no idea who to ask advice, when the accountants have no idea! If cin7/QuickBooks/Reckon/Unleashed/MYOB etc would just hire a proper systems analyst and streamline the systems for decent integration, without excessive modulization which ruins the ease of use. If they did this, business software would be over 10x better than it is today. Many of cin7 maintenance problems built on poor design. From the sidelines can see this. Eg forms that they fix, then it updates back to overtyping, this a symptom of poor design. Take quote #, Sales #, Invoice #, together that's 3 different numbers and a mess to navigate over multiple forms. If they would just use one number through quotes/sales/invoices, that would simplify and make easier to use. Add in credits that entered as negative sales on some systems, that's 4 different numbers! Find a customer by email or phone# cant be done in cin7. Finding by phone number better than surname if have more customers, yet cin7 not done enough with named customers to have discovered this yet. Normalise design. While I was at university they recommended that business software should aim for 5NF, unless some reason for added speed. Yet today we have laggy software that grass grows faster than. So much overhead like cin7, they 1-30 seconds lag for doing anything. They taken the speed saving of reports too far, optimising for a seldom run report, at the expense of operational speed. They need to look at what is operationally most used. They can still add a little overhead for report speeds, but do it through better design with less overhead.

Pluspunten:

Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration. I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems. cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Minpunten:

cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems. Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none. Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job. Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries. Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design. So much potential, for poor implementation.

They try but miss the mark in many cases

Opmerkingen: I really like all the people there, but the product and service speed feel clunky and unfinished. I would not recommend the product.

Pluspunten:

-All the staff we've worked with at Cin7 have been very nice and I think genuinely wanted to help us. -The POs synced with QBO in a manner that our accounting team preferred over previous systems. -It integrates well with ShipStation. -Syncs well with Woocommerce. -Can add internal comments to customers and sales orders.

Minpunten:

-Support is glacially slow. I have support tickets in that are more than 2 months old with no one answering. I've asked the (very nice) support chat to escalate and poke the relevant teams to no avail. -The way Cin7 does BOM items works fine for the internal orders, we found it creates difficulties with integrations. -Does not sync nicely with QuickBooks Online. At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it impossible to track the value of our on hand inventory. POs import and increase inventory value, but SOs import with line items showing as a Service, so inventory cost is not deducted. I've opened a ticket about this, but am not holding my breath for a response. -Orders only sync to QBO if they have an invoice date... so if you have a sale that you can't invoice for a while (say stock is delayed) then you have to add a false invoice date and have to remember to update/resync it later. -Virtual stock is not always available to see, so it's not always clear how much we have on hand of BOM products. -Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save. Very frustrating when you pay for a working software.

Average Inventory Management System, good features, Expensive for small businesses

Opmerkingen: -The Multiple location warehouse option is one of the main reason why I chose Cin7, not many Inventory software have that option.
-The accounting integration with Xero and QBO is very important
-Cloud base is definitely a must today.
- Customer service is super friendly but super slow and they lack knowledge and training of Cin7 itself.

Pluspunten:

Good B2B software in general, has lots of great features. Multiple locations, Integrations available, cloud based, email features, pricing specials, easy to use, reporting, accounting integration.

Minpunten:

-The on-board support was mediocre, the representative did not not the software very well, they did not take the time to understand your business properly before making adjustments. -Inventory levels in Cin7 never seems to match physicals, it is very easy for the staff to make mistakes, not proper rules and restrictions are in place. Not accurate -Very slow at times - Support takes up to a week to get back to you, sometimes they don't even reply back. - Supper expensive, what they quote initially does not include any integrations, users, etc. Make sure they include everything before you commit. - Still has lots of bugs, this software is design for the fashion/ retail industry. We are a food wholesaler and it doesn't fit the purpose sometimes. It doesn't have an app for apple or Android which would be very useful for sales reps and on the go usability

CIN7 for Wholesale

Opmerkingen: Cin7 has been great overall with our company. Their team leaders make sure that we are well taken care of and when we require a hand, they are there to help us find a quick and efficient solution.

Pluspunten:

Cin7's greatest capability is its ease of use. From the start, our employees are able to have a strong grasp of the system.

Minpunten:

Communication. We use cin7 for all of our business operations. From warehouse management, delivery scheduling, all the way to backend sales. Cin7 must implement a way for its users to communicate and plan activities better.

Fantastic Product, Especially at its Price-Point

Opmerkingen: Cin7 has helped us streamline our business, identify shortfalls, and helped us to leap into where today's technology is operating at vs. our previous, DOS-based software.

Pluspunten:

SAAS is huge for us. It's available whenever and wherever we need it since it works offline. We're using it for purchasing, inventory management, creating orders at our customers locations, fulfilling the orders in warehouse, then delivering. Although we're hacking the POS module to function as our order taking module, we've been able to work with the support time to accomplish what we need to keep our business running. Cin7 is very reasonable from a cost perspective. An ERP would run us north of $25k, in some cases $40k! Cin7 is a great solution to help our small business grow, and we anticipate Cin7 being able to scale with us. [SENSITIVE CONTENT HIDDEN] in sales, [SENSITIVE CONTENT HIDDEN] in onboarding, and [SENSITIVE CONTENT HIDDEN] in support have been integral in our success with Cin7.

Minpunten:

Given we're on the most affordable plan, the support is challenging given we don't have a dedicated rep. So the onus is on me to be dilligent in getting our issues resolved. That said, whenever I've pushed, Cin7 has been there to help us find the solution. The fact we're "hacking" the POS module to be an order taking module is a con, but again, that's us being frugal and not wanting to invest in an ERP.

No regrets on our decision

Opmerkingen: We were fortunate to have partners on each stage of the journey - sales with [SENSITIVE CONTENT HIDDEN], implementation with [SENSITIVE CONTENT HIDDEN], post-live with [SENSITIVE CONTENT HIDDEN], and we just started Premium Support with [SENSITIVE CONTENT HIDDEN] on our side. The support team there also support our random questions. [SENSITIVE CONTENT HIDDEN] have expertise to ask my specific quetions on PS and reporting. Thanks all!
Each day we learn a new feature we can use and leverage - thanks!

Pluspunten:

We have been actively using Cin7 for over 4 months. It has simplified our workflow on how to manage the inventory in our warehouse. Having one common source that is accurate, has enabled all users to trust the system and enjoy the ease of each transaction.

Minpunten:

We are a ladies apparel wholesaler, I still have challenges on how we look at the size scale based on our set up in the solution.