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Over Cin7 Omni

Cin7 biedt voorraadbeheer en automatisering van bestellingen en productie tot het magazijn/3PL tot elk B2B-/B2C-verkoopkanaal dat je gebruikt.

Meer informatie over Cin7 Omni

Pluspunten:

The Cin7 dashboard has a lot of very important information and it can be adapted to suit individual members of staff in the business.

Minpunten:

If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful.

Beoordelingen van Cin7 Omni

Gemiddelde score

Gebruiksgemak
4,2
Klantenservice
4,1
Functies
4,2
Prijs-kwaliteitverhouding
4,1

Waarschijnlijkheid van aanbeveling

7,9/10

Cin7 Omni heeft een totaalscore van 4,3 van 5 sterren op basis van 587 gebruikersreviews op Capterra.

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Reviews filteren (587)

Sean
Sean
Owner
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Extremely powerful inventory and order processing and logistic package

4,0 3 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Dean
Dean
Director in Australië
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Geting on board with Cin7

5,0 2 jaar geleden

Opmerkingen: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Pluspunten:

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Minpunten:

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Marcos
Marcos
Director of E-Commerce in VS
Geverifieerde LinkedIn-gebruiker
Verpakkingen en verpakkingsmaterialen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

CIN7 is Great for the Middle Tier company looking to move from small business

4,0 2 jaar geleden

Opmerkingen: CIN7 was easy to implement into our Techstack, When placing orders on CIN7 it was made with ease. But CIN7 only works with small to mid-level businesses. If your company continues to grow, You will grow out of CIN7.

Pluspunten:

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Minpunten:

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Amy
Accounting Manager in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

NO General ledger and Not recommended if you have large qty of inventory

2,0 6 jaar geleden

Opmerkingen: 4. If you choose to create all items for Cin 7 to integrate with Quickbooks, then you will need to create all items you have once more so that it can sync with Cin7. 5. Reports accuracy. If you run different reports the total sales amount most likely will be different. This is mostly because if you don't select the item from the drop down list you can still save the order while you think it will be calculated. Or if you somehow change the item number then you change it back it can't recognize it. 6. Tax issue. I don't know who's the accounting person with them designed this software but the tax charge can not be charged on line level - it can only be charged on order level. Therefore, if you want to have an invoice include both taxable item and non-taxable service on the order, your customer will be taxed for the service part or you will need to do 2 separate invoices. 7. Customer balance. This is a totally failed function for Cin7 since they don't use general ledger for reports. The "Paid" mark on the sales order page is NOT accurate - I have seen orders with payments shows no mark and orders without payments shows "Paid 100%". The customer's balance under CRM is pretty much a joke because of the customer payments postings recognition issue. 8. Other service issues - customer service, billing, and so on. I caught one order created by their customer service in our system not void no notes no notices. Overall, very disappointed.

Pluspunten:

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Minpunten:

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration: 1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders. 2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting. 3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Reactie Cin7

6 jaar geleden

Hi Amy, Thank you for your feedback, we really appreciate hearing from you. One of our Technical support specialists will get in contact with you to discuss these issues.

Kieron
IT and Marketing Manager in VK
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

CIN7 in the first 6 months

4,0 10 maanden geleden

Opmerkingen: With most software companies such as SAP or Dynamics you would have on-boarding members onsite for a period of time and people on the phone while you transition. I felt that the on-boarding system used by CIN7 is very frustrating, you have to watch several academy videos to teach yourself the system and everything is done by emails that take a while to be answered and zoom calls. If you are stuck and just want to press on you are hindered my the time it takes to get the answers you need or actions in place. That said My on-boarding members are very proactive and knowledgeable and have helped create and manipulate functionality. Overall I am really pleased with the results and the future possibilities now we are using cloud based systems and CIN7. Our day 1 transition to completely move away from our old system went a smooth as can be and by day 2 the business was 95% functioning normally with almost all orders out the door. I take that as a result and look forward to integrating more systems and apps via API in the coming months.

Pluspunten:

Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid.

Minpunten:

I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO.

Andrew
Consultant in Australië
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Onboarding

5,0 vorig jaar

Opmerkingen: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Pluspunten:

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Minpunten:

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Karla
Director in Australië
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Great software when it works - Shame about the slow and hard to access customer service

4,0 vorig jaar

Opmerkingen: Good product in general - terrible customer service

Pluspunten:

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Minpunten:

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Meagan
Sales and Operations in Australië
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great inventory management system

5,0 3 jaar geleden

Pluspunten:

- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist [SENSITIVE CONTENT] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience. - Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits.

Minpunten:

- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help. - Onboarding is expensive but if you have a great onboarding specialist it is worth it. - Can be laggy - Some features could be more fleshed out, especially in the B2B but they are working on that.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Design en ontwerp, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great Product but could be imporved with more user testing

4,0 2 jaar geleden

Opmerkingen: Service with onboarding has been great. Questions have been aswered in a prompt manner. Everyone we have spoken to has been very nice and determined to provide an aswer to questions.

Pluspunten:

It's early days for us. Cin7 seems like a powerful tool that we look forward to using to it's full potential. We are loving the degree of customisation. Reporting is a step up from other systems. Smart buyer tool is great.

Minpunten:

There are some features that seem quite unintuitive. A great feature is often let down by poor UX and UI. Hopefully things will improve. No mobile app.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A solid inventory management system

5,0 2 jaar geleden

Opmerkingen: Cin7 is so far great for our small retail and eCommerce business, it certainly helps with the basics of managing inventory, sales and integrates with accounting. The onboarding experience was helpful despite lots of hiccups to get it up and running fast, but overall think it does a great job at providing the capabilities it does for the price they offer.

Pluspunten:

Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business.

Minpunten:

Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it.

Vasili
Vasili
MD in Zuid-Afrika
Geverifieerde LinkedIn-gebruiker
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

CIN7 ERP for a technical sales business

5,0 4 jaar geleden

Pluspunten:

Intuitive process flow. Nice fit with existing processes. B2B Platform. Customer Service.

Minpunten:

No ability to digitally pick items in a warehouse

Reactie Cin7

4 jaar geleden

Hello Vasili, Thank you for your review. We are happy to know that you found value in our software system and our support team. We will share your feedback with the product team as we are always looking for improvements. Sincerely, The Cin7 Team

Lachlan
General Manager in Australië
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Decent software Terrible support and service.

3,0 5 jaar geleden

Opmerkingen: Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software. 'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...

Pluspunten:

Powerful reporting functionality. Cloud based so good access.

Minpunten:

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

Reactie Cin7

5 jaar geleden

Hi Lachlan, Thank you for your feedback. It looks like our team escalated your account to senior customer service representatives early last week. We apologize for your frustration and thank you for your patience. Our representatives will continue to work with you to resolve these issues.

Kirsten
Accounts Manager in Nieuw-Zeeland
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Summit Review

4,0 vorig jaar

Opmerkingen: Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.

Pluspunten:

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Minpunten:

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Abdul
Director in Australië
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

SUPPORT

4,0 5 jaar geleden

Opmerkingen: I am satisfied and happy that we were able to make the necessary changes in this software and get this Inventory system integrated with sales channel without experiencing any problems.

Pluspunten:

Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.

Minpunten:

The fact that we still have to go to XERO to generate outstanding invoices.

Reactie Cin7

5 jaar geleden

Hi Abdul, We're happy to learn that you found value in our software system. Great to hear the Cin7 team has been able to make things easier for you. Thank you for taking the time to give us your feedback.

Tim
Director in Australië
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Keeping my eyes open for a better option where customer service is a priority and not a hassle.

3,0 8 jaar geleden

Opmerkingen: This could be a GREAT product if the cin7 customer service was improved. I guess we consumers expected it should or would better than it is after the lovely period. Experienced a few bugs that have no logical reason e.g. one recent example is we updated a product price in cin7 and expect it to reflect in the B2B portal.
Price does correctly update in the 'shopping cart but still shows old price in the main product page. It's confusing to customers and can loose us sales opportunities. Yes we refreshed, emptied cache etc etc - it's a bug.
Lodged a Cin7 support ticket 4 days back and still not a whisper or reply.
This is not the first time. Other issues/ bugs take longer than we expect to get picked up by cin7 support.
We also use a magento B2C website integration.
Each year we find we need to upgrade our magento platform. This is normal as new security and website functionality get improved.
Difficult to try to convince cin7 to reconnect cin7 to the new magento site. In fact they refused to. No matter how much pleading they said they will only do it for a 'new' customer. I said I am an 'existing' customer!! I even said I was willing to pay. They were soooo stubborn it was like dealing with a stone. No genuine customer connection whatsoever. Disappointing. Pre-sign over 12 months ago the sign on staff were soooo sweet to help us connect with magento.
I was in love with them.
Once we were a customer they slowly couldn't give hoot. Over time back office support were less and less helpful "... not their problem. Check out the help links bla bla bla."
I needed my supplier (Cin7) to help me (their existing customer) connect magento (a product they advertise as an integration partner) to their system.
We asked cin7 to understand this and help their customer with the integration to their system.
Instead of 'supporting their customer' they eventually recommended we use a 3rd party, someone they said was a 'magento - cin7 expert'. They sent me their 'guys details' and after much pain and cost we got the integration connected in about 4 weeks. Cin7 could have done it in a matter of hours as they do for new customers but they chose not to with existing customers.
I am not looking forward to the next time we need to update our platform. They need to provide service to allow customers to want to stay with them otherwise I for one will be keeping my eyes open for a better option where customer service is a priority and not a hassle.

Pluspunten:

It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.

Minpunten:

Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.

Reactie Cin7

8 jaar geleden

Hi Tim, we¿re always happy to receive detailed feedback from customers, your comments will certainly help improve the service we provide. Cin7 has customised the B2B website in line with your needs, such as adding the customised listing views. This type of customisation is not even included in our Enterprise Package, yet we have done this free of charge. Customisations can sometimes cause problems in conjunction with future releases or overall updates to the system. If there is bug we do try and solve the problem as quickly as possible. Magento is a complex software - and requires specialised developers. Though we can help on the Cin7 side we prefer to leave the Magento development to experts; we¿ve recommended an external implementer whom we¿re happy to help. Cin7 values its customers and we try our best to understand their business needs. We believe that a similar offering with a traditional ERP would cost thousands of dollars.

David
COO in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Account Support EVER

5,0 4 jaar geleden

Opmerkingen: From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, [SENSITIVE CONTENT HIDDEN] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7.

Pluspunten:

The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Minpunten:

I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

Reactie Cin7

4 jaar geleden

Hi David, thanks for the awesome review! Happy to hear your experience with the Cin7 software has been very functional for your growing business. We're also glad to hear that you are having such a great experience with our excellent onboarding and enterprise support teams. Thank you for your product feedback, we love hearing what potential new features our customers would want in the software.

Peter
Past General Manager/ Board Member in Australië
Fabricage van elektrische/elektronische producten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Maxlight Cin7 Integration

5,0 3 jaar geleden

Opmerkingen: Cin7 meets the needs of our Business, we have used this platform across 5 different businesses.
Our knowledge will continue to grow on how to best operate Cin7.
We signed up for premium support to assist with API integration for another part of the business group which was very successful

Pluspunten:

As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices. We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs

Minpunten:

Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component) Also a planning and scheduling module would be a welcome addition. We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

WARNING: Outdated, Slow, Terrible... but with lots of integrations

1,0 6 jaar geleden

Opmerkingen: None. regrettably, this product cost me significantly in time and money. It was a significant drain on my business.

Pluspunten:

This software integrates with the greatest number of marketplaces and also integrates with 3pl providers

Minpunten:

To put it succinctly: 1- sales rep did not provide all the info I needed: - onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free - what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources. - Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees. 2- onboarding was a nightmare and was still incomplete by the time I canceled the service. - onboarding team kept changing their mind about data. - cin7 is slow and unintuitive so you need an expert to set it up 3- platform is poor: - it looks cheaply designed (aesthetics is important when you are using something hours everyday) - this could be forgiven if it performed great - it doesn't! - it is slow, outdated, unintuitive, - the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools. 3- customer service is non-existent, promise of callbacks that never occurred, emails not answered. there are so many better alternatives. Beware!

Reactie Cin7

6 jaar geleden

Dear Customer, thank you for your feedback. I was disappointed to read that you did not have a pleasant Cin7 experience and can assure you I will be personally investigating the matter, and am discuss happy to discuss how we can make good or transition you to an alternative software solution. Can you please provide us your details so we can contact you or contact us on +64 (9) 889 7150 Extension 222

Loanne
CFO in Australië
Cosmetica, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Warehouse mangement system that has all the features

4,0 10 maanden geleden

Opmerkingen: Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.

Pluspunten:

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Minpunten:

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Elioth
President in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Terrible Custumer Support

4,0 5 jaar geleden

Pluspunten:

The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.

Minpunten:

The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you. Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support. I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).

Reactie Cin7

5 jaar geleden

Hi Elioth, Thank you for sharing your feedback, which has been shared with the team. While we're glad you're finding our software useful and would recommend it, we regret that your customer service experience with us hasn't been more positive. We care deeply about all of our customers and will work to improve our services going forward.

Zenia
Office Manager in Canada
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

They try but miss the mark in many cases

3,0 2 jaar geleden

Opmerkingen: I really like all the people there, but the product and service speed feel clunky and unfinished. I would not recommend the product.

Pluspunten:

-All the staff we've worked with at Cin7 have been very nice and I think genuinely wanted to help us. -The POs synced with QBO in a manner that our accounting team preferred over previous systems. -It integrates well with ShipStation. -Syncs well with Woocommerce. -Can add internal comments to customers and sales orders.

Minpunten:

-Support is glacially slow. I have support tickets in that are more than 2 months old with no one answering. I've asked the (very nice) support chat to escalate and poke the relevant teams to no avail. -The way Cin7 does BOM items works fine for the internal orders, we found it creates difficulties with integrations. -Does not sync nicely with QuickBooks Online. At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it impossible to track the value of our on hand inventory. POs import and increase inventory value, but SOs import with line items showing as a Service, so inventory cost is not deducted. I've opened a ticket about this, but am not holding my breath for a response. -Orders only sync to QBO if they have an invoice date... so if you have a sale that you can't invoice for a while (say stock is delayed) then you have to add a false invoice date and have to remember to update/resync it later. -Virtual stock is not always available to see, so it's not always clear how much we have on hand of BOM products. -Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save. Very frustrating when you pay for a working software.

Ricardo
CEO in Australië
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Average Inventory Management System, good features, Expensive for small businesses

3,0 5 jaar geleden

Opmerkingen: -The Multiple location warehouse option is one of the main reason why I chose Cin7, not many Inventory software have that option.
-The accounting integration with Xero and QBO is very important
-Cloud base is definitely a must today.
- Customer service is super friendly but super slow and they lack knowledge and training of Cin7 itself.

Pluspunten:

Good B2B software in general, has lots of great features. Multiple locations, Integrations available, cloud based, email features, pricing specials, easy to use, reporting, accounting integration.

Minpunten:

-The on-board support was mediocre, the representative did not not the software very well, they did not take the time to understand your business properly before making adjustments. -Inventory levels in Cin7 never seems to match physicals, it is very easy for the staff to make mistakes, not proper rules and restrictions are in place. Not accurate -Very slow at times - Support takes up to a week to get back to you, sometimes they don't even reply back. - Supper expensive, what they quote initially does not include any integrations, users, etc. Make sure they include everything before you commit. - Still has lots of bugs, this software is design for the fashion/ retail industry. We are a food wholesaler and it doesn't fit the purpose sometimes. It doesn't have an app for apple or Android which would be very useful for sales reps and on the go usability

Reactie Cin7

5 jaar geleden

Hi Ricardo, Thank you for your feedback. We're sorry that Cin7 isn't meeting your expectations. A senior account manager will call you to discuss the issues you're having, with the goal of improving your experience. Thank you for your patience, and we look forward to speaking with you soon.

Anthony
Chairman/Owner in VK
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Comprehensive software package and easy to use.

5,0 3 jaar geleden

Opmerkingen: I wathe new version was very poor and extremely clunky to use. I spent over a year testing other 'Market Leading' software packages all of which failed in some key aspects and then a customer reccomended Cin7. That was over 5 years ago and in that time the company has expanded from 3 staff to 25 staff and i absolutely believe that Cin7 has been a key factor in that success.

Pluspunten:

It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc. All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.

Minpunten:

I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.

Greg
Owner in Zuid-Afrika
Meubels, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

An amazing system with awesome functionality. It has taken us awhile but it has revolutionized us!

5,0 7 jaar geleden

Opmerkingen: Complete business overview and control in real time.
Stock inventory, warehouse controls, automatic purchasing, sales, point of sale for our retail stores, shopify and xero integration.

Pluspunten:

Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace. The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option. Seemless integration to xero and shopify make life a breeze. We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks. The reporting is great and the Smart Buyer software has made our lives easier. Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time. An awesome product that keeps getting better and better.

Minpunten:

Being in South Africa some times support takes awhile. Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this. Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Reactie Cin7

7 jaar geleden

Hi Greg, thank you for the overall 5 star review! It's great to hear that Cin7 has helped you be able to manage your 9 retail stores and warehouses. We look forward to the continued support and value you as a customer.

Omar
Australië
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

New user excited by level of functionality, quality of platform, and sincerity of help

5,0 8 jaar geleden

Opmerkingen: We are a small business with 6 employees based in Australia and working in the construction supply industry. We sell mainly to trade, via trade credit accounts, but also do some wholesale and retail sales. We have around 500 account customers and 7000 product lines. Due to the size limitation of our site we do a large number of stock turns on many items, so inventory management, ease of generating orders and stock receipting are very important to us. The competitive nature of our industry demands the capability to have multiple discounting methods which are applied at both customer and product (quantity based) levels enabling accurate and consistent pricing to customers.
We have been using another software for over two years with another cloud-based POS/inventory/CRM product and have recently switched to Cin7. In short, I wish we had swapped sooner. Though we have literally only been using Cin7 'live' for three weeks now, the experience is so superior, so 'next level' that it is clear to me we were simply using the wrong package for our business. While we are still learning and growing into the Cin7 package, we are finding that its operation is streamlining our processes, increasing our invoicing accuracy and assisting with our inventory management. Integration has been nearly flawless, with hours saved every week on automatic invoice due date production.
Despite many offers of more involved training, Cin7 is so logically constructed that we taught ourselves, with the aid of available on-line help resources and the occasional email or phone conference with our mentor. Having a dedicated project manager from Cin7 to guide us through the 'onboarding' process was brilliant, saving the usual frustration of explaining the same thing to multiple people in a standard help desk environment. Our manager really took the time to understand how we do business and then show us how our requirements could best be implemented. Staggeringly we had some customization specific to our needs built into the platform in a matter of hours during the onboarding process. The whole task of switching from old to new could not have been any more straightforward.
I look forward to becoming more adept with Cin7 and using what I learn to increase productivity while bettering the interaction between our business and our customers.

Reactie Cin7

8 jaar geleden

Hi Omar, thank you for the overall 5 star review! Great to hear you taught yourself how to use Cin7. Awesome to hear it has helped streamline your business process and you're still finding new features that benefit your business. We look forward to the continued support and value you as a customer.

Ahmad
Owner in Australië
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Expensive and buggy

2,0 7 jaar geleden

Pluspunten:

It provides you with open-ended functionality and is less restrictive. I am able to pull good reports and track my sales and products. Sale orders are easy to generate

Minpunten:

It is still a software full of bugs also they have had a huge increase in price one after the other. Their explanation is that they have so many more new features. the reality is we don't use any of the new plugin and or features but we went from paying lesser amount to now more amount. We are locked in of course and it will take many months before we can move on which we will pay more a month for the functionality we use is grossly overpriced. with a phone call and two weeks notice to increase the price by more than 40% Soon I am sure there will be more software makers on the market in this field to bring these ridiculous prices for these types of apps and I hope that day comes sooner rather than later. Some cons in dot point *layout for the category is out *you cant have bundled products

Reactie Cin7

7 jaar geleden

Dear Ahmad, We are sorry to hear of your concerns. We want Cin7 to work for you, and we do place a high value on customer satisfaction. An account manager will be in touch with you today, and we hope to address any issues you have.