Greenhouse reviews

Solid ATS

Opmerkingen: Overall, I've had a positive experience with Greenhouse. I like that you can schedule interviews in it as it connects to google calendar or outlook. The customization of scorecards is a huge plus so you can make sure interviewers are testing on accurate material. I love also how greenhouse sends automatic reminders to interviewers to submit their scorecard. This eliminates unnecessary emails from me. If your a small company, I think your really benefit from Greenhouse.

Pluspunten:

Greenhouse is an easy ATS to use. It's easy to create job reqs, job posts, and you can customize your evaluation form aka scorecard. When we initially got Greenhouse, we set up training sessions with interview teams on how to use the platform. Majority of the feedback we received from our interviews teams was that it was extremely easy to use. I also loved how greenhouse has tutorials so we were able to leverage that as well. Customer support has been wonderful, anytime we've had an issue, we can easily connect and chat to a customer service agent. I also love the share jobs to social media feature where you can connect your linkedin through greenhouse and share jobs that your company has.

Minpunten:

The metrics can be improved on. I wish there were more metrics on how many people in the company share the most jobs to their social network. Also, sometimes customizing reports can be a bit difficult. There has been some instances where it took some time for a report to pop up.

Greenhouse & Go

Opmerkingen: We love Greenhouse. We are able to bid on larger contracts knowing that we will be able to ramp up and source new hires very quickly. We are very happy to have a ready pool of well qualified candidates in GH, ready to go. As a workflow tool, we can monitor and improve our own performance and track our success. We have transparency among users so we don't drop the ball on hot candidates. Very happy!

Pluspunten:

We found Greenhouse very easy to implement. As all small companies, we wear many hats and had to work our implementation plan around our other responsibilities. It was very easy to knock out a few items on our task list every day while keeping all the balls in the air. I've also found Greenhouse to be user friendly for my colleagues who are less focused on recruiting, but still need to jump in from time to time.

Minpunten:

The "search" options are good but could be a little more robust....seems like the default settings slow us down a bit. When I want to search through "All Candidates", I have a few resets to do in order to get the whole database.

Be prepared to be frustrated

Opmerkingen: This has been probably my least liked system I've worked with in a long time. I unfortunately cannot recommend it to anyone.

Pluspunten:

Being able to schedule emails is probably the only useful thing I've gained from using this system.

Minpunten:

It was extremely difficult for implementation. The support during and after implementation has not been good. It's not set up in a manner where multiple people can be working on the same requisition. It also does not do well with large amount of candidates. Many of the views you have in the system are limited to seeing 10-30 individuals in a list. So if you have more candidates than that, you're adding in many clicks to navigate all your candidates.

Best ATS

Opmerkingen: It's one of the ATS that I have ever used. I have used it in two previous roles, so when I joined the new organization, I recommended we use GH. I was happy when it was approved!! It makes things easier walking people through the entire recruitment cycle.

Pluspunten:

I like all of the processes you can build when managing different job requisitions. It's easy to schedule for both the recruiter and the candidate.

Minpunten:

Analytics but it's probably because I'm not using it to its fullest potential.

Greenhouse turned out to be a great tool for a fast growing company like ours

Opmerkingen: faster recruitment cycle, better internal communication with all stakeholders involved in the Talent Acquisition process.
it is probably one of the factors that made Yerra Solutions a recipient of the 2017 "Great Place to Work" Award

Pluspunten:

The implementation turned out to be easy and straight forward, with great customer support along the way... Creating new job openings is simple, with many items easy to customize to our specific process. Creating new candidate profiles is straight forward with the integrated CV parsing. Generally speaking, navigating through the system is smooth and dummy-proof. Greenhouse helped us reach the next step of our business grow and development, with standard Talent Acquisition processes in all our geographical locations across the globe, while always proposing applicants a professional experience. And just as importantly, it helps us share information and integrate totally the Talent Acquisition functions within the "business" functions, facilitating exchanges with interviewers and hiring managers.

Minpunten:

Due to data privacy protection compliance, we cannot provide access to Greenhouse to all our workforce, which limits the capacity of employees to make direct referral

Always Laggy and horrible Customer Support

Opmerkingen: Bad - wouldn't recommend to any businesses, unless you're looking for a system that is slow and a CS team that is less than responsive.

Pluspunten:

Not comparable to other ATS systems. Its laggy and GH has historically had horrible customer service where they respond 1 month later or don't respond at all. Not satisfied at all with using Greenhouse especially for the current price range.

Minpunten:

As an ATS tracking system the basic is for it to load pages quickly and with ease. Needing to wait 10+ minutes for a candidate profile to load is unacceptable - or the other case is you spend 10 minutes waiting for the page only to have troubles w GH servers on accessing the information. What needs to be done is for you to restart your browser - delete your cookies and hope GH has fixed it. Only to find they haven't and you've wasted half your day trying to access webpages on GH.

Fraud, bordering on criminal- Don't use Greenhouse.

Opmerkingen: Don't sign up and don't trust them during the sales process. Review everything because they will bait and switch you - predatory business practices.

Pluspunten:

Nothing, the experience was dreadful and I highly recommend people to stay away from this company.

Minpunten:

We were lied to regarding the billing structure promised to us, which was to be monthly. The rep we dealt with was incredibly short and rude after the fact and even sent us to collections! We would never have signed up for this horrible companies service if our billing was annually paid. We followed up with their team in September of 2020 about the error, and they refused to adjust. Please stay away from this company! [SENSITIVE CONTENT HIDDEN] especially should be ashamed of her conduct. Greenhouse is operating a predatory enterprise. We are using Zoho recruit now, and it's much better, offering more features, monthly billing, and allows for way more job posts.

Does what it says on the tin

Pluspunten:

Easy to use and clear for hiring managers to use.

Minpunten:

The reporting side could be better - can find it quite bulky but i suppose the more data you add the more you get out of it.

Efficient ATS!

Opmerkingen: Overall experience is great!! I was able to use after 3 days of training. After that I managed it very well and I trained my team on it.

Pluspunten:

I liked it from the beginning! Training was great! Easy to learn and understand the process! I really liked using ir everyday!

Minpunten:

I wish the system was with a modern style!

Great Platform for Internal Job Postings and Application Tracking

Pluspunten:

Greenhouse makes it super easy to track applications and provide feedback when interviewing job candidates. The format for having the job posting in a tab next to the resume and cover letter of the candidate along with a comprehensive scorecard makes interviews consistent and organized.

Minpunten:

The internal job posting board our company uses could be organized a little better with more information provided or roles hyperlinked but this is not a dealbreaker for using Greenhouse.

I've used Greenhouse for 3 years and I am my company's GH admin.

Pluspunten:

Greenhouse is great. It's very customizable to your recruiting operation while providing clear guidance on how to best organize your operation. This improves your candidate/interviewer experience while maximizing your data/analytics and workflows. Their customer service team is top notch. They're friendly and helpful and always solution oriented. There's so much I personally like that I'll just have to list a few (in no particular order): - Offer Workflows (with approvals) - Job Setup - Customizable Options (Offer details, Job details, Tags, Candidate details) - Greenhouse Analytics (Okay I lied, this is my favorite) - Employee Dashboard - Referral Process (Posting to social media, tracking, organizing referrals as a referrer)

Minpunten:

There isn't a lot not to like. Greenhouse is growing fast and their software is evident of that at times. There are some legacy situations that they've chosen not to prioritize (like bulk updating approvals on jobs) with their engineering time, but though the solution today is time consuming, they're obviously making progress to minimize the pains. When you use Greenhouse, you're using a tool that does more than track candidates, it helps you interview better and it helps your team become more confident in their hiring decisions. So, of course that opens the door for growing pains as they scale and learn what their customers need. On a more technical side. The way they've designed their API doesn't always make the most sense. They provide some resources to understand it better but until you're neck deep into when candidate_ID and application_ID are used and what historical information is connected to each, it's a bit like learning a new language.

A good ATS but could use some additional features to uplevel to the current AI market

Opmerkingen: Overall greenhouse is a GOOD system, but not GREAT. I've worked with them in the past, as well as other systems such as lever, and feel they could do a fair bit to be the best in class ATS (which they were on track to be several years ago). I'm still using them, and am hopeful that their product roadmap will get them there!

Pluspunten:

I really love the search tool, you're able to search key words in resumes to narrow down on ideal candidates. I do wish there was a slightly better function for this (maybe in the future you could type in key words during applicant review and have those applications pop up?).It's also great that you can put notes tagging other folks so they're able to see key bits of information or profiles of interest.

Minpunten:

One feature that I've found both extremely valuable AND lacking is the self scheduling tool. If you would like to set up ONE interview - the tool works fantastic. But if you would like to - for example - set up a panel of 2 interviews, or an interview that has two interviewers, the tool does not function. It also can't reschedule if someone would like to choose a different time slot. Though the tool is good in theory, it certainly does not meet expectations. Additionally, we've struggled with the user functionality for our manager. It takes a lot of training to get them in the system, and don't even get me started on trying to get their google calendar synced with the system...

An effective tool for applicant tracking

Opmerkingen: Greenhouse is a popular, feature-rich recruitment software which offers a range of tools to streamline the hiring process. It has a steep learning curve but is one of the better tools on the market. The pricing and limited reporting capabilities may dissuade some early stage companies, but it is definitely a great solution for established companies with structured HR teams and ops.

Pluspunten:

Greenhouse has a user friendly interface which is intuitive and easier to use than other competitors at the same price range. There are also ways to customize recruiting workflows, which enables a streamlined process which evaluates candidates consistently and fairly. There are extensive integrations with other HR tools and systems such as background check providers and payroll systems like ADP. It also has reporting and analytics features.

Minpunten:

Greenhouse is one of the most expensive options on the market which makes it a barrier to entry for a lot of early stage startup companies. There is also a steep learning curve for the user as their training resources aren't the best. The ability to customize is limited in terms of reporting features and the customer support can be slow and unhelpful at times.

Comprehensive Solution, Broad Integration Partners

Pluspunten:

No glaring holes in the tools a small-to-medium sized organization needs to track, manage, evaluate, and hire candidates. Lots of push-button integration partners to drive downstream workflows, such as Background Screening, and HRIS export.

Minpunten:

Heavy configureability means heavy variation between customer setups. This is true in nearly every software solution, not just Greenhouse. It would be great to see Greenhouse take more of a lead in providing good examples of objective candidate evaluations. Scorecards that coach interviewers on how to objectively evaluate certain attributes, etc...there's plenty of research out there on preventing bias in interviews, and how evaluate candidates more objectively. We'd welcome Greenhouse to take away some of the 'configurability' in favor of stronger leadership on evaluating technical and non-technical qualities objectively and without bias during interview. BambooHR, an HR Information System, does a great job of leading their customers by designing functionality that support best practices in performance review, performance management, and goal setting. They simply don't allow their customers to configure their way out of doing good reviews. They explain the research behind employee engagement, good reviews, and stick to their guns. This is good industry leadership, Greenhouse could learn from that. "Choose your own path" isn't always the best.

The best ATS on the market

Opmerkingen: Great experience -I've recommended it to at least 3-4 other tech companies and have completed user research studies and given product feedback to help enhance the product experience. Greenhouse really listens to their customers' wants and needs and tries their best to build it into the product roadmap for you, and most times they do.

Pluspunten:

I've been a greenhouse user across 2 different tech/startup companies and it is the ONLY ATS that I would trust to handle and manage all of our candidate processes. The UI/UX is seamless and easy to use, and the reporting/metrics are very user-friendly for pulling. Greenhouse is the modern recruiter's best tool to keep things organized and flowing nicely, ensuring that no candidate slips through the cracks and by providing visibility to hiring managers and teams.

Minpunten:

Greenhouse is a pricey software, so be aware that it is an investment, but one that will help streamline any recruiting process. Greenhouse is constantly updating/changing the interface (usually to improve the experience), so don't be surprised if you log in one day and all the sudden can't find something where it used to be. But their customer service is really good if you do happen to run into any questions/concerns.

This is the best recruitment/HR tool!

Opmerkingen: Love it!

Pluspunten:

I have been working in recruitment for over 2 years with several tools, and since I started using Greenhouse, I find every day a thing why I love it even more. The possibilities are endless with all the integrations, the customer success and content are really easy to follow, and it's such a great system for us and candidates. If I don't know how something works or I think "this would be nice" and I google it, it's always possible/to solve with Greenhouse

Minpunten:

Only thing is the job posting. it's take a while before it's posted on the board. When we want to post it on indeed remote, then we loose it on the jobboard & when we copy paste part of a text in the job post from word, then we set up is different - eventhough we use the same colour/type etc, it still is shown differentl

Greenhouse is useful, but very confusing to navigate

Opmerkingen: Greenhouse makes it very easy for everyone on our recruiting team to have access to candidates, their interview performance, and previous interview plans. It's helpful for keeping things organized and preventing things from falling through the cracks. That said I wish the learning curve was less steep when we onboarded new folks.

Pluspunten:

Greenhouse has a ton of functionality. You can keep track of candidates, you can email them, schedule emails, deal with candidates in bulk, review applications, keep track of people who applied previously, and so much more! There is a ton of power built into this platform.

Minpunten:

I wish it was easier to navigate. It is very hard to get new teammates and hiring managers up to speed because it's unclear what's a button and what's not (the new update made this slightly better). It's also hard to make that much power and functionality simple to navigate. Honestly having clearer visualizations by interview pipeline of the candidates, their stages, and response times, would really improve something that feels crucial but missing.

Greenhouse made my life easier

Opmerkingen: Our overall experience has been great. No complaints.

Pluspunten:

I love that there are organized steps and the layout for end users who are interviewing and also applicants, it is so great! Pretty much all the features are great.

Minpunten:

The thing we would like to see change would be an option to send reference checks automatically right after the offer letter stage has been completed. It would save us time.

Greenhouse is the best ATS I have used in my career

Pluspunten:

Greenhouse allows our organization to streamline our hiring process. From applications to interview feedback to offer creation, everything is much simpler since implementing Greenhouse. The best feature, for me, is the interview kits and feedback. It allows us to set up interviewers for success during interviews and make sure we have consistent selection criteria. Also, the scorecards make gathering feedback much easier, I don't have to chase down hiring managers anymore. Throughout the buying and implementation process, everyone at Greenhouse was great to work with. They were transparent with pricing, worked within my expectations and timelines and did a great job helping me through the implementation process. I have now purchased and implemented Greenhouse at my last two organizations.

Minpunten:

I think the one area that can be improved/added is more features focused on nurturing previous candidates.

One of the best ATS's I've used

Opmerkingen: Though it's not the perfect solution for all my recruiting needs, it has been one of the best options I've used.

Pluspunten:

Greenhouse is intuitive, the customer support is great, and they also have a mobile app which makes reviewing candidates on the go easy.

Minpunten:

Like other ATS's, the reporting functionality isn't fantastic. What's most lacking about GH is the inability to view all candidates in a pipeline in one page/snapshot.

In 22 years I’ve used lots of ATS products, and love greenhouse

Opmerkingen: It’s more fluid of a process with candidates and it is more intuitive.

Pluspunten:

Ease of use and how intuitive this takes a candidate through the full life cycle. I’ve worked with icims, jobvite and others and am most impressed with GH.

Minpunten:

The price is too high for small companies to afford, along with lack of customizing options. But I have never found a commercial ATS that is fully customizable.

Greenhouse is Featureful to the Max

Opmerkingen: Greenhouse served me well for a number of years.

Pluspunten:

It's serviceable in terms of tracking candidates, creating interview processes, and scheduling. I was among the first to use Greenhouse. I introduced it to several companies as well. Every company must have an ATS and Greenhouse was the best available for each company at the time. It scales well as the recruiting team grows and within the organization as that continues to grow. Overall I think it's a good product.

Minpunten:

I never felt like the user feedback was incorporated in new feature introductions or upgrades to existing features. That was frustrating when a great degree of feedback was solicited on the phone, in person, and via email. It felt like their designers were designing just to keep busy and somewhat in a vacuum. Why change the colors when you could be making the UI/UX easier to navigate. I found myself creating workarounds for much of it for efficiencies sake regardless of the maturity of the product. I found team members all over the place despite being trained in terms of the way they preferred to use it. This is not good for a team and being a lead I was tasked with going through everything, fixing lazy messes but also knowing who was using it as intended.

A Good Hiring Experience for Everyone

Opmerkingen: Overall, I have been very impressed by the software. It helps us handle large amounts of applications and candidates.

Pluspunten:

The feature has many options that provide automation in all steps of the hiring process. This makes it really nice for high volume roles that have hundreds of candidates applying at once. The automations still provide a person touch, though.

Minpunten:

Because the software has so many features to it the learning curve does take quite some time. It was hard to learn everything that the software provides, but is worth it if you are willing to put in the time and effort.

Good insights, but not fully intuitive

Opmerkingen: Overall, I am glad we use Greenhouse. It is not fully perfect as a software, but it is certainly helpful and has interesting bells and whistles.

Pluspunten:

Greenhouse is what we use to bring together our recruiting team and hiring managers when finding the perfect fit for our company. It's aesthetically pleasing, very helpful for creating a complete tracking system for candidates, and shines brightest as a space to collectively share our thoughts on candidates. We use greenhouse religiously at my company, and I like the transparency that the service provides. Some additional helpful tools: Greenhouse allows you the ability to customize questions/fields for applicants, which helps us to identify the strongest candidates at the submitting stage. You can also track how well your posting is doing -- it tracks where applicants come in from, which is helpful for our hiring team.

Minpunten:

As mentioned in the title, the software is not fully intuitive. I've spent more time than I like clicking around trying to find a candidates original resume and cover letter. It feels like some features are buried or hard to find -- Greenhouse could do some work to direct traffic a bit better.

Overall, our experience has been quite positive. We have seen a lot of growth in the product.

Pluspunten:

Ease of use is a big pro - one of the main deciding factors to choose GH 2 years ago - Being able to keep most of the recruiting process in one tool Follow up reminders Scorecards are a nice value add Excited for the ever increasing reporting capabilities DocuSign and HIRED integrations Stage notifications Notes and mentions feature Offer and email templates Candidate survey Tagging - I'm sure there are others...

Minpunten:

- While not a total con - scheduling - trying to find internal room availability is not as intuitive as we would like (not as intuitive as using Google Calendar to find the rooms outside of GH) - other than that massive improvement to scheduling - Rejection notifications if people have gone through a stage in our process - we may be the anomaly as our hiring managers handle most of the recruiting process where us as recruiters facilitate the process and schedule interviews