Greenhouse reviews

Happy Greenhouse User

Opmerkingen: Overall pleased with Greenhouse and think it's a solid ATS.

Pluspunten:

I chose to use Greenhouse because it was the tool that made the most sense and aligned closest with the recruiting process I built for Calendly. Their scorecards and stages are similar visual and stage how we approach recruiting perfectly. They have been incredibly innovative recently with their new features and upgrades and I continue to be impressed by the product roadmap.

Minpunten:

I think their reporting is not intuitive and feels clunky. I don't think they have a great visualization into pipeline for non recruiters. So if a hiring manager or executive wants to see how a specific role is progressing I don't think it's easy for them to do or see. There are also a lot of clicks to get somewhere or get back to something.

Amazing tool to simplify recruitment onboarding

Opmerkingen: Companies that wish to automate their hiring process but don't want to build their own software will find this solution useful. Due to a lack of available workflows and connectors, this is not a good fit for major corporations.

Pluspunten:

Greenhouse was utilized for screening applications, taking interview notes, and ranking potential hires. So that we wouldn't repeat ourselves or leave anything out, Greenhouse's fundamental principles were distributed to us in advance and we were tasked with asking about those specific topics during the interviews. The hiring manager then looked over our evaluations that we had submitted.

Minpunten:

Build in a way for interviewees to take notes while using the site, rather than having to do it later. Applying AI to evaluate and rate how well a candidate's resume and cover letter address specific job requirements.

Feature rich ATS with loads of integration options

Pluspunten:

I think one of the better ATSs in the market for agencies and recruitment teams, tried several. Greenhouse has one of the most mature tech stack in terms of available integrations. Integrates with sourcing tools like Calendly, HackerRank, HeroHunt.ai and DocuSign.

Minpunten:

What can be improved is the the automation features, it's quite hard to get an automated outreach flow going for instance.

Be prepared to be frustrated

Opmerkingen: This has been probably my least liked system I've worked with in a long time. I unfortunately cannot recommend it to anyone.

Pluspunten:

Being able to schedule emails is probably the only useful thing I've gained from using this system.

Minpunten:

It was extremely difficult for implementation. The support during and after implementation has not been good. It's not set up in a manner where multiple people can be working on the same requisition. It also does not do well with large amount of candidates. Many of the views you have in the system are limited to seeing 10-30 individuals in a list. So if you have more candidates than that, you're adding in many clicks to navigate all your candidates.

Greenhouse is an intuitive and easy to use ATS!

Pluspunten:

Greenhouse is easy to use for both administrators and employees involved in the interview process. The automation helps us manage a great candidate experience with less effort.

Minpunten:

Some job setup features, such as the interview plan, could be easier to change from other areas of the tool.

Highly Intuitive ATS with strong automation

Opmerkingen: Greenhouse has provided excellent improvement of our recruitment process such as candidates scheduling which in turn has reduced the time spent on administrative tasks. We have also had a high level of engagement across our Hiring Managers and Interviewers due to the intuitive nature of the software and excellent UX. We were able to roll out the system with very little training as the system is so easy to use.

Pluspunten:

I most like the highly customisable workflows and templates that can be used as well as the level of automation that can be embedded has significantly reduced our manual administration and management of the recruit to keep the recruitment process on track. Friendly reminders keep you on track with your schedule and also drives productivity across the team .

Minpunten:

Initially it took me a while to get used to the "Self-Service" model of support (given I had not used the system before however the video instructions and tutorials have been very useful and easy to digest.

Best ATS there is for scale and functionality

Pluspunten:

It definitely has the most features and flexibility for recruiters & candidate management + interview processes + templatizing + feedback submission.

Minpunten:

It's not as great for sourcers to track information, but the Gem integration helps out a lot. I wish there could be some customization in candidate surveys based on teams, HMs, etc

Greenhouse is great for managing applications!

Opmerkingen: Greenhouse is an essential part of the recruiting process. From keeping our pipelines healthy, dispositioning candidates in a timely fashion, and all other important functions, Greenhouse helps us grow!

Pluspunten:

Greenhouse has a bit of a learning curve. This is NOT to say that it's difficult to use, but to say that it has many features that take time to educate the teams on. I like how you can extensively see user history and merge candidate profiles.

Minpunten:

The scheduling feature leaves some things to be desired. With other apps like GoodTime you get better interviewer data that allows you to identify trends that optimize the interview process.

It was great!

Pluspunten:

Extremely happy with the ease of use with Greenhouse! Could keep everything organized

Minpunten:

For the task management tool I use it for, it's was fantastic. I'd recommend

I don't use it super often, but it's fairly simple to use when I need it

Pluspunten:

I can quickly get a referral in and that person is followed up with within 24 to 48 hours, which is super quick when you are waiting to hear back for a job.

Minpunten:

I don't use it enough to remember how to access it without my company reminding me how to use it, but other than that, it does what I need it to do

It's a clicker, but seems to be the best option around for medium sized companies

Opmerkingen: It is the Recruting team's main and almost only tool to manage their work, and the rest of the org uses it robustly for interview feedback, tracking and for submitting referrals.

Pluspunten:

- When managed tightly, it can produce very good data to keep track of your recruiting efforts. - It is almost a one-stop-shop for recruiters and coordinators. - Some of the recent changes are in the right direction, especially the visualized pipeline (which still needs work but it's finally there), and custom reports. - It is nice that all employees can submit referrals directly as well as by trackable links. - Interviewers and hiring managers manage to submit their interview feedback relatively easily and reminders seem to work well in encouraging the, to do so. - If this is the first ATS you've worked with it's great. - From what I hear from other companies it doesn't sound like any other system is significantly better for mid-sized companies.

Minpunten:

- It requires a very knowledgeable admin to be on top of things to be used correctly. - We use a plethora of integrations (most of them are not out of the box) to get the most out of the system, mostly around notifications and reports. - As a recruiter/ manager It is impossible to get a full picture of my assignments and tasks. You need a billion clicks to do every task, there's no one place to see ALL of your positions/candidates and manage them easily. - The only way to keep track is by setting notifications that flood your inbox. - Reports are ok but not nearly as intuitive as they should be, we now use an external system for that. - Support is still terrible, they added some reps in the EU time zone but they are at a lower level than the ones in the US so most of the time it doesn't solve the time difference problem, I hardly ever get anything from the support that I don't already know, they mostly tire us with asking for endless links and screenshots until we give up on the problem. - We have monthly meetings with our CSM which are fine for getting heads up on product releases and best practices but are never enough when we have a technical difficulty and there's no way to see anyone technical ever.

Best management to guarantee talent search and recruitment is completed transparently

Opmerkingen: Greenhouse has enhanced our capabilities by accessing the best talents, as well as streamlining the interview and appointment procedures, and ensuring that all these processes are carried out with high transparency, ensuring to a large extent that the job is given to the right person.

Pluspunten:

I love the fact that Greenhouse provides our organization, especially the human resources department, with many possibilities to publish job advertisements and also receive resumes from those interested and filter them to reach the main candidates for the job. Greenhouse ensures that all these processes are carried out in complete transparency, so that a comprehensive file is designed for each candidate that includes his basic information as well as the comments of the superiors on the interview as well as the evaluation procedures. Through Greenhouse, we have a database that includes an archive of the best applicants for the vacancies we announced with the evaluations of the company's officials so that we can use it at any time when needed to appoint a new member to one of the vacancies. I also like the possibilities of linking with Linked Job so that we can publish employment advertisements and also obtain lists of the most suitable candidates for the advertised job vacancy and send invitations to them to apply or conduct interviews directly.

Minpunten:

I love the fact that Greenhouse is easy to use and more flexible than other similar systems; all the procedures we implement to reach the best candidates are smooth, and the support teams at Greenhouse are always ready to answer any inquiries and provide the required support.

I've used Greenhouse for 3 years and I am my company's GH admin.

Pluspunten:

Greenhouse is great. It's very customizable to your recruiting operation while providing clear guidance on how to best organize your operation. This improves your candidate/interviewer experience while maximizing your data/analytics and workflows. Their customer service team is top notch. They're friendly and helpful and always solution oriented. There's so much I personally like that I'll just have to list a few (in no particular order): - Offer Workflows (with approvals) - Job Setup - Customizable Options (Offer details, Job details, Tags, Candidate details) - Greenhouse Analytics (Okay I lied, this is my favorite) - Employee Dashboard - Referral Process (Posting to social media, tracking, organizing referrals as a referrer)

Minpunten:

There isn't a lot not to like. Greenhouse is growing fast and their software is evident of that at times. There are some legacy situations that they've chosen not to prioritize (like bulk updating approvals on jobs) with their engineering time, but though the solution today is time consuming, they're obviously making progress to minimize the pains. When you use Greenhouse, you're using a tool that does more than track candidates, it helps you interview better and it helps your team become more confident in their hiring decisions. So, of course that opens the door for growing pains as they scale and learn what their customers need. On a more technical side. The way they've designed their API doesn't always make the most sense. They provide some resources to understand it better but until you're neck deep into when candidate_ID and application_ID are used and what historical information is connected to each, it's a bit like learning a new language.

Greenhouse Recruitment, a powerful recruiting tool with minor limitations

Opmerkingen: The problem that Greenhouse is solving for us is by serving as a recruitment platform. All candidates will flow into this system in which the recruiter will screen, move the candidates between stage to be able to track in what stage the candidate is in now, and after the candidate is hired, through integration, the candidate data will be sent to other HRIS systems that the company used. Since we never used other recruitment systems before, we can't say that Greenhouse is the best of its kind.

Pluspunten:

Greenhouse Recruitment is a simple tool that new recruiters can quickly learn how to use within a couple of days. Greenhouse also provides system-related articles on Greenhouse Community that can be easily pulled up when search on the Google search engine as well. Moreover, Greenhouse creates their knowledge-based article in a way that both informs the access requirements to perform a certain task and the article itself is easy to understand. Greenhouse also can be integrated with other HRIS systems such as Workday as well.

Minpunten:

From an end-user perspective, I think that Greenhouse is flawless. However, from an admin perspective, Greenhouse has many flaws. For example, in order to merge candidates, Greenhouse requires the user to have the same access on both jobs that both candidates are in. As a result, our admin team needs to be the one merging the candidates for the recruiter as offer access cannot be given to recruiters for jobs that they are not responsible for just to merge. Moreover, as an admin, it will take some time to learn about the system, and most importantly, the system is limited to customization.

Greenhouse for the Win

Opmerkingen: Overall I love greenhouse, I switched from Jobvite and it was the best decision ever.

Pluspunten:

I absolutely love that I can upload candidates from LinkedIn straight into my greenhouse candidate pool. It's never been so easy to source for candidates while making sure you pull all of their available information to use down the road.

Minpunten:

Sometimes when I'm uploading candidates from LinkedIn and have multiple offices that I in my network, I'm unable to always add them to the right office. Some offices wont populate when I need them to. So then after I've converted them from a prospect to a candidate I'm un able to undo that action and can sometimes end up with multiple profiles for the same candidate.

Greenhouse is so fresh

Opmerkingen: I did a fair amount of investigating ATS systems, and Greenhouse ultimately won my business and has kept it for a several reasons. 1. Customer Service. Their sales team understood the difference between availability, persistence and harassment. Their implementation specialists are patient, articulate, empathetic, easily accessible and even open to product improvement suggestions. Support tickets are handled quickly and when the matter is a more complex tool-wide programming solve, they still communicate the outcome to you---even months later!! 2. UI and UX. It's sexy, intuitive, and easy to use. Trying to get timely candidate feedback from super busy creative people, many of whom are naturally disorganized, has meant the simplicity of Greenhouse has been a godsend. They even like using it because its pretty. Anything to made the horse led to water drink, ya know? 3.Customization. I love that I can change make both minor tweaks and major adjustments to scorecards, job posts, work flow and hiring teams with zero headache. We can also put our unique brand voice on everything our internal team and candidates see, so nothing about it feels robotic. 4. Candidate Experience. It's fast, simple, and clear on the receiving end, which is the most important part. Feedback from our candidates, even from rejected candidates, has been glowing since we started using Greenhouse---a vast improvement over our previous MO. 5. Ease of Communications. Communicating to and about candidates is simple and fluid, AND can all activity around a candidate is logged, so you check and double check last communications---key when you have a large pool and fast moving process. It's also web based, so use it from your phone, home computer or anywhere that's not your desk. The only drawback is that the flexibility in the rest of the tool is not represented in the reporting. The reports can be a little difficult to decipher and there are some sets of data not offered that would be quite useful, though not critical. On the whole, the reporting features are more than adequate, but relative to the awesomeness of the tool and service otherwise, it would step up a bit.

Pluspunten:

Customer Service, UI/UX, Customization, Candidate Experience, Ease of Communications.

Minpunten:

Analytics, Price (if you're a small business)

Greenhouse is useful, but very confusing to navigate

Opmerkingen: Greenhouse makes it very easy for everyone on our recruiting team to have access to candidates, their interview performance, and previous interview plans. It's helpful for keeping things organized and preventing things from falling through the cracks. That said I wish the learning curve was less steep when we onboarded new folks.

Pluspunten:

Greenhouse has a ton of functionality. You can keep track of candidates, you can email them, schedule emails, deal with candidates in bulk, review applications, keep track of people who applied previously, and so much more! There is a ton of power built into this platform.

Minpunten:

I wish it was easier to navigate. It is very hard to get new teammates and hiring managers up to speed because it's unclear what's a button and what's not (the new update made this slightly better). It's also hard to make that much power and functionality simple to navigate. Honestly having clearer visualizations by interview pipeline of the candidates, their stages, and response times, would really improve something that feels crucial but missing.

Greenhouse made my life easier

Opmerkingen: Our overall experience has been great. No complaints.

Pluspunten:

I love that there are organized steps and the layout for end users who are interviewing and also applicants, it is so great! Pretty much all the features are great.

Minpunten:

The thing we would like to see change would be an option to send reference checks automatically right after the offer letter stage has been completed. It would save us time.

Greenhouse is the best ATS I have used in my career

Pluspunten:

Greenhouse allows our organization to streamline our hiring process. From applications to interview feedback to offer creation, everything is much simpler since implementing Greenhouse. The best feature, for me, is the interview kits and feedback. It allows us to set up interviewers for success during interviews and make sure we have consistent selection criteria. Also, the scorecards make gathering feedback much easier, I don't have to chase down hiring managers anymore. Throughout the buying and implementation process, everyone at Greenhouse was great to work with. They were transparent with pricing, worked within my expectations and timelines and did a great job helping me through the implementation process. I have now purchased and implemented Greenhouse at my last two organizations.

Minpunten:

I think the one area that can be improved/added is more features focused on nurturing previous candidates.

One of the best ATS's I've used

Opmerkingen: Though it's not the perfect solution for all my recruiting needs, it has been one of the best options I've used.

Pluspunten:

Greenhouse is intuitive, the customer support is great, and they also have a mobile app which makes reviewing candidates on the go easy.

Minpunten:

Like other ATS's, the reporting functionality isn't fantastic. What's most lacking about GH is the inability to view all candidates in a pipeline in one page/snapshot.

More of this is needed

Opmerkingen: Customer chat is actually pretty good compared to other companies I’ve worked with. I wish GH was more willing to have customer panels where they listen to what the needs of growing companies (from the previous question it is obvious that we have ideas). I regularly get the following answer from chat “that’s not something we can do, but I’ll give your use case to our product team”.

Pluspunten:

The UI for recruiters and hiring managers is great; very easy to use

Minpunten:

There is a lot of functionality that your competitors have that would be greatly helpful. 1. Being able to pull in hierarchies so additional logic can be built into approvals 2. Being able to add a logic table to comp by job code selected. 3. Questions should have the ability to have default answers 4. Tracking full email history for candidates convos 5. Have more logic around when questions in approvals appear questions based on answers from other questions, not just based on the organization details etc...

Greenhouse is Featureful to the Max

Opmerkingen: Greenhouse served me well for a number of years.

Pluspunten:

It's serviceable in terms of tracking candidates, creating interview processes, and scheduling. I was among the first to use Greenhouse. I introduced it to several companies as well. Every company must have an ATS and Greenhouse was the best available for each company at the time. It scales well as the recruiting team grows and within the organization as that continues to grow. Overall I think it's a good product.

Minpunten:

I never felt like the user feedback was incorporated in new feature introductions or upgrades to existing features. That was frustrating when a great degree of feedback was solicited on the phone, in person, and via email. It felt like their designers were designing just to keep busy and somewhat in a vacuum. Why change the colors when you could be making the UI/UX easier to navigate. I found myself creating workarounds for much of it for efficiencies sake regardless of the maturity of the product. I found team members all over the place despite being trained in terms of the way they preferred to use it. This is not good for a team and being a lead I was tasked with going through everything, fixing lazy messes but also knowing who was using it as intended.

Customer Support is great

Pluspunten:

Not only is Greenhouse easy to use, evolves with our business, offers new features and functionality but the Customer Support and Account Managers really listen to feedback. After discussing questions on chat I often make suggestions for future features to add to the product roadmap - the amazing part is seeing my suggestions come to life! Being a Greenhouse user for the past two years I have seen many of my ideas added and my Account Manager always adds a personal touch by letting me know when my ideas will go live.

Minpunten:

Being in Ops and an Admin I always wish for more flexibility and customized options for users' permissions and reporting. Greenhouse offers other options to meet our needs but I would love to be able to build my own unique permission sets, reports, and dashboards.

Great tool once you understand it, has room for improvement

Pluspunten:

Customer onboarding provides you with a checklist of the steps on setting up your tool. I liked that enables collaboration within the hiring teams, Google Spreadsheets reporting feature, scorecards customizable for all positions, automatic integration with Glassdoor, Indeed and LinkedIn jobs, customizable interview and offer templates, approval process, integrations (BambooHR, Join, Small Improvements, G Suite).

Minpunten:

Reporting is not customized, basic careers page could be much better looking, I would wish teams could adjust the view (list of candidates or Kanban board view), tagging and CRM feature could be more recruiting team not individual focused (fee applies with every new CRM feature user), reporting could be more visual. It has a hefty price tag.

User friendly and versatile ATS

Pluspunten:

Greenhouse is very easy to use, easy to adapt to your business needs and has work amazingly well for our fast growing company. Greenhouse is truly scalable, it fit the bill when we had 150 employees in the Netherlands only and it still fits the bill now that we are well over 1000 at Dept world wide.

Minpunten:

As a digital agency we have high standards when it comes to look and feel and the Greenhouse standard application form is not up to scratch. If you decide to use a nice looking custom form, this also puts limitations on the data you can collect in Greenhouse. Having to make a choice when it comes to form and function is a problem.