Cin7 Core reviews

IntegrationKings review of Dear Systems

Opmerkingen: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pluspunten:

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Minpunten:

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Daily user of Dear

Opmerkingen: Overall Dear is meeting our needs when connected to Xero. It meets our day to day inventory needs however would be much better if it was a more complete accounting & inventory package.

Pluspunten:

Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well.

Minpunten:

Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports.

Thank you [sensitive content hidden] for Excellent Onboarding Experience, Top Notch Customer Service

Opmerkingen: Overall experience so far is excellent, again I truly appreciate the excellent service provided by [sensitive content hidden] to help us get up and running as soon as possible.

Pluspunten:

Cin7 Core is intricate, but in time will prove to be a viable resource.

Minpunten:

Cin7 Core could be made more user friendly, I have used other platforms that I was able to learn without educational content etc. This platform is great, but could be softened up some for the user.

Terrible, Terrible Software for Small Businesses

Opmerkingen: I loathe this software. I sincerely wish we had never ever implemented. It is completely unfit for purpose for a small ecommerce business and should be not marketed as such. Unless you have staff to dedicate to this software, it's a complete waste of precious resources.

Pluspunten:

Nothing. It's been a battle from start to finish.

Minpunten:

Appalling integration with Shopify and Xero.Total lack of decent supportHas driven more cost into my business than remove it - extra staff required.Incoherent logic - eg posts Sales but not corresponding COGS if fulfilment is delayed.No on screen reportingDiabolical UI

Administrator Feedback

Opmerkingen: Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite [sensitive content hidden] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service.

Pluspunten:

It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.

Minpunten:

About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.

Energenic

Opmerkingen: Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas

Pluspunten:

Procurement and Stock keeping working great, Can have latest prices on hand

Minpunten:

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

An accountant's Point of View.

Opmerkingen: Inventory control and costs with real figures to add to the P&L. Inventory true numbers easily tracked and sales with all 5 different payments on Shopify easily tracked.

Pluspunten:

Easy to learn the different modules and to teach others how.

Minpunten:

When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory.

Great support for training and set up

Opmerkingen: My CIN 7 experience so far has been great, apart from that I couldn't get urgent support from the daily support team after the training project is closed. Being a new user, this is essential, as even I have been trained, to be able fully function, further support is needed in a timely manner.

Pluspunten:

[sensitive content hidden] has provided great helping through training sessions and initial set up of the system to make my job easier, she has gone above and beyond which makes me feel that Cin 7 Core is a system I can easily recommend to other people from this prospective.

Minpunten:

0Customer support from CIN 7 Support Team (after system set up), the turnaround to get back to me and the response is not user friendly for new users, all new users would be experiencing a lot of questions and issue at the very beginning start using the system, and the problem I experience actually stop my office functioning, to book a call online for a few days in advance doesn't work to this situation at all.

Cin7 Excellent Inventory Management

Opmerkingen: Very easy to setup and use and excellent support when needed

Pluspunten:

Ease of use and almost instant access to support when required

Minpunten:

No mobile app - it’s not easy to use the system in a browser on a phone

Terrible Customer Support. Lacks flexibility and API issues

Opmerkingen: Decent at best

Pluspunten:

Order management however it is not as intuitive as you would like

Minpunten:

Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless.

Looking good so far

Opmerkingen: While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks [SENSITIVE CONTENT HIDDEN]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful.

Pluspunten:

While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area.

Minpunten:

Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly?

Poor Experiences

Opmerkingen: I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

Pluspunten:

It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

Minpunten:

This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy

We've been using DEAR Systems for 6 years and this one incident made us really disappointed.

Pluspunten:

Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary.

Minpunten:

- No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. [SENSITIVE CONTENT HIDDEN] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with [SENSITIVE CONTENT HIDDEN] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though [SENSITIVE CONTENT HIDDEN] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers.

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

Pluspunten:

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed. The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so. The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned. Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates. I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Minpunten:

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

Dear System Review

Opmerkingen: We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers.

Pluspunten:

In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs.

Minpunten:

The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well

Lots of features for the price - great support

Pluspunten:

Earlier this year we implemented DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesn't currently. The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions when we were looking at different systems. We had good help getting it set up. I would definitely recommend.

Minpunten:

There are some limitations with templates - invoices, packing slips etc. - when dealing with a currency that uses a decimal place as a thousand separator instead of a comma. It also doesnt have the ability to track batches through multiple assemblies which limits the value of the production reports we can get.

It does not exactly suit our business model,compared to other software in the market it was the best

Pluspunten:

The fact that it can be accessed from anywhere and that the information available is reasonably accurate

Minpunten:

We transfer stock between locations on a daily basis eg. receipts, transfer to work in progress, then assembly and then to finished goods in more than one location and then it gets sold. when looking at a stock movement report of Raw Material, all that I want to know is receipts + stock on hand-assembly = Stock on Hand. The inventory totals in inventory do not balance with the Trial balance figures as the trial balance picks up transfers as many as three times. So the Raw Material and Finished Goods are never correct in Dear and because of Synchronisation in Xero. second point is the introduction of the Advanced Purchase Module and discontinuation of cloning without any prior warning and with no video training module available. I have so far been unable to use that module and am working with the simple purchases module, keeping it in draft, and manually adjusting stock levels when receiving stock. I then use a new Simple Purchase to deal with the supplier invoice. Ideally, the system should be able to tell me what stock is required, but the is no correlation between Assembly and Inventory. We use about 8 to 9 different Raw Materials in different quantities to produce our finished goods, so you can understand how frustrating this all is.

Good Software, Held Back by Bugs

Opmerkingen: Take out the bugs and I've had a really good experience with Dear overall. If they can fix these issues it will go from a good to great platform.

Pluspunten:

I have had some really positive experiences with Dear's Support Team, [SENSITIVE CONTENT HIDDEN] in particular. She and the rest of the support team have a deep understanding of Dear's functionality and were able to help my company tackle a sizable inventory issue. Dear is also a simple software to learn and understand which is extremely valuable when it comes to training new employees.

Minpunten:

The thing I like least about using Dear are the bugs and server stability problems. These issues range from small but daily loading errors to site-wide crashes that have halted our production for hours. For the most part these are minor annoyances/inconveniences but when they are happening on a daily basis in can be increasingly frustrating.

So far so good

Opmerkingen: Overall it's been good. Few kins as mentioned but that is to be expected on new software. The team has been helpful and they do have a process to escalate issues such as I had which is good.

Pluspunten:

The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected.

Minpunten:

Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now.

Confusing, lack of support, lots of discrepancies with Xero integration, terrible reporting tools.

Pluspunten:

on the cloud. works with Xero multi user Log and attributes - allow an audit trails

Minpunten:

Reports: do not give enough flexibility to provide an overview of the business Lack of overal flexibility i.e reports, templates for invoice, PO etc. Integration with Xero needs improvement. Need to have 'print all' function i.e multiple select orders, print all invoices or PO.

Worth the investment

Opmerkingen: We have 6 businesses with multiple ecommerce channels like Amazon, Woocommerce, offline sales and multiple warehouses. We use Dear as an ERP system to manage everything from placing orders to the factories to syncing shipments to various regions. The Dear 2 Dear function is very useful however there are a few things to improve on that side.It was easy to switch from our previous system and it made everyone's live easier by making us rely less on Excel spreadsheets and more on doing productive things for the business.

Pluspunten:

Ease of use and the onboarding process was straightforward for all our team.The support team is great and often manage to solve things through their live chat. In particular Duminda is always going the extra mile.

Minpunten:

The reporting section has quite a few important gaps. There are several users that complained on the forum and asked for an update however nothing seems to be on the horizon. It's lacking a salesforce integration as well.

Intuitive and close to everything we need.

Pluspunten:

"DEAR are going to really shake up the whole software development industry. Ive never experienced such great service and the product itself is brilliant. Its intuitive and very user friendly. My staff have picked it up very quickly and its improved our whole business process. Standard response times after submitting a ticket are usually in a couple of hours- (It takes me 3 days to hear from my website developers). Best of all, we needed a feature customised for us, and after contacting DEAR, they had the feature available on the platform within a number of days. 10/10."

Minpunten:

The only con is that currently, there is no connection to Zapier. Once this happens, then I cant pick any faults with DEAR at all!

Great product - dreadful pricing strategy

Opmerkingen: Great software, very poor pricing strategy

Pluspunten:

The product has grown with the business, taking from when we produced one gin to with now over 30 products. It works well, however...

Minpunten:

I was really disappointed by the 'management' who doubled the subscription charge mostly by charging for two modules, DEAR PoS and API that we had evaluated but not really used. We were not informed about these change and when it was raised after a renewal rather than remove and refund, I was informed that the policy was 'we don't issue refunds.

Flexible and Comprehensive Cloud Inventory Solution

Pluspunten:

DEAR's extensive functionality proves to be an exceptional inventory solution for businesses with complex and established workflows. We at Business Continuum have had extensive experience working with DEAR, and the comprehensive yet easy to use solution has been a selling point for many businesses. After implementation, end users are left with role based permissions, a clean single page view for each function of the system, and an active support team that actually answers your questions and takes on potential changes. A clear road map with regular developments is constantly being updated to improve the system. We have seen businesses of all sizes and natures effectively use DEAR to streamline their processes and gain important insight into their inventory management.

Minpunten:

DEAR's complexity requires dedicated time to learn the system - however, the reward is immense. Certain functions and settings require intimate knowledge of the system.

DEAR review

Opmerkingen: Generally very good and we are happy with it

Pluspunten:

As cloud based platform is it very flexible

Minpunten:

Getting hold of support quickly - I had to wait a week to schedule a call which far to long. Typing technical details into the support portal is very long winded and the replies do not always address the issue.