Brevo reviews

Email marketing with most of the tools you need and the least limitations.

Opmerkingen: My experience with Sendinblue has been awesome, I use it for 3 of my websites, and the tools offered can definitely improve your business.

Pluspunten:

-Ease of creating an email campaign. -Their own CRM is connected to user behavior. -Even the free version is so complete. -Integration with many apps especially several WordPress form builders. -Multi inbox, manages emails and even Instagram messages.

Minpunten:

-The landing page feature could be so powerful but it is outdated.

Email marketing is better with Sendinblue

Opmerkingen: We had a good experience working with this software, our newsletter and email marketing campaign are fully automated and can be scheduled for the next 2 months forward. We are very happy that we can have a full control on the leads and verification on the leads.

Pluspunten:

Sendinblue is the best tools that i have use for our email marketing campaign automation. All the emails sent is instantly executed and receive by the recipient in no time. All the report analytics for the opening-click-rate and email reading time can be generated a day after the emails sent. They also offer a good software integration like Mailchimp and Woocommerce.

Minpunten:

There are some aspect that Sendinblue should improve, especially on the customer support service which too slow in responding our ticket and support email. Other than that, the landing page template design is somehow not fully customizable and some of the widget is not easily editable.

Excellent email marketing and automation platform

Opmerkingen: In summary, Brevo is a complete and reliable platform for email marketing and automation. It has boosted our business by providing us with the tools we need to reach our customers in an effective and personalized way. We recommend it 100% for any business looking to improve their digital marketing strategy.

Pluspunten:

Brevo has proven to be an indispensable tool in our email marketing and automation strategy. Since we started using this platform, we have experienced a significant increase in the effectiveness of our campaigns and interaction with our customers.What we like most about Brevo is its intuitive and easy-to-use interface. It allowed us to create and personalize emails quickly and easily, even if we are not design experts. The variety of pre-designed templates makes it easy to create attractive and professional messages. In addition, the ability to segment our contact list and send personalized emails has significantly improved our open and conversion rate.

Minpunten:

Could improve the CRM part and the integration with google forms.

Brevo uses hidden policies to decide who gets to be a customer

Opmerkingen: Brevo was easy to sign up, pay, and set up the SMTP links, but then a huge frustration to communicate except through a support agent that always had to send the information to another team. I understand the need to ensure email quality - but refusing to work with a client in any way is a horrible practice. It shows me that even if we had been a client for months, years, or since their inception (without any reason shared with us) that we could just be cut off and shunned.

Pluspunten:

Brevo appeared to have all the features we wanted

Minpunten:

Brevo blocked us within hours of using the service without much of any notice sent to our administrator. They reviewed our email content with scrutiny and sent us screen shots asking what the intent of a specific email - which clearly based on its headers were sent to us and forwarded to a gmail account for a particular user. We also host an addiction recovery client whose emails may contain private and sometimes descriptive information about an addiction - we were also asked about those emails.

Good tool, but misses the last mile

Pluspunten:

Easy to get on-board and start sending emails. Templates & contacts management is good, billing information is clear.

Minpunten:

It was impossible to guarantee mail delivery for our most important customers with institutional email adresses and high security measures.

Great tool

Opmerkingen: We are using it more every day

Pluspunten:

The mailing system, the tracking of our prospects until they become clients

Minpunten:

The presentation of the tool could be improved cosmetically

Amazing tool for our marketing campaigns

Opmerkingen: On the overall we are satisfied with Brevo. It accomplishes all of our requirements and in general is a great tool.

Pluspunten:

It allow us to create campaigns, using templates already prepared for mobile, and send them to our costumers.It has inbuilt features like segments, heat click analysis, etc... which makes the tool amazing for us to engage and extract data about the success and interest of the campaign.

Minpunten:

The limit of free emails per day could be a little greater.

Great Experience

Pluspunten:

I'm a web developer and use Brevo as my main SMTP service provider and have been using it for quite some time.I like how easy was it to set up the configurations and getting things to work quickly and kept working with no extra hustle.

Minpunten:

nothing for now. All the services im using are quite good.

Great tool for creatives.

Pluspunten:

Creative flexibility, responsive analytics, and overall good UX for users of all experience levels. I like how hard it is for me to identify which "one" thing that is great; it's an entirely unproblematic system.

Minpunten:

There are some features that require customer support to set up, and sometimes that can take a while to coordinate through email tickets. Brevo's customer support team is extremely nice though, and once set up, those features are rock solid and good to go.

All in one marketing management tool

Opmerkingen: Perfect all-in-one marketing tool for creating CRM system and sending automatized campaign mails.

Pluspunten:

Brevo contains a bunch of tools for marketing. I use the mailing in connection to our campaigns. Your can import your contact and then send emails automatically. Brevo also provides a simple interface for creating modern emails. You are able to use the benefits from the API to integrate mailing with another products.

Minpunten:

The API is not the best one I have ever seen. It can be a bit complicated to set up automatizations.

Worst company to deal with - Stay away!

Opmerkingen: Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account???
What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription?
Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers.
Now I understand why they are such a cheap alternative.... because their service is the same: cheap

Pluspunten:

There are no pro's, you have to figure it our yourself, and even the information posted on their website contradicts with real life usage

Minpunten:

No customer support, even if you have the Premium account, they have no respect for that. Their Social Media is also irrelevant, even their CEO's Linkedin account is irrelevant. His contact info on the Linkedin page is incorrect. My advice? Stay AWAY!

Excellent choice for light use email marketing

Opmerkingen: I was delighted with my experience using sendinblue, their customer service is absolutely amazing, professional and personable.
The affordability made it an ideal choice for our firm as we do use email marketing, however we don't use it frequently enough to justify paying a high subscription price.
Sendinblue is easy to use.
We do not have a dedicated marketing team so it's vital that my team and I can easily learn to use the software, and use it well enough to see results.
Sendinblue is the best low cost software I've used in this category, again my experience was wonderful.
The only drawback is that if you're a large company, or use this service quite frequently or heavily, you may be disappointed by the services offered.

Pluspunten:

Sendinblue is affordable and easy to use. I was able to set up sendinblue with ease. For businesses who don't use a great deal of email marketing it is ideal and convenient. It offers email automation, email templates with drag and drop, and online learning tools to help you get the most out of sendinblue. Helpful insights and detailed analytics are available and allow us to improve our email marketing. Another great tool is contact management. Overall sendinblue has all the tools for our business needs.

Minpunten:

The only con is that it lacks some of the extra services that other products offer. While this is not a concern for us at this time, in the future that may change and of course some businesses need those extra features.

You get what you pay for

Opmerkingen: Unfortunately, I left before I even sending out a single email to my subscribers.

Pluspunten:

As a small business owner, the thing that attracted me to Sendinblue was the pricing. At the time I was using this, my marketing emails were fairly low-tech and with a few trade-offs, I was excited that I could send to unlimited contacts using the free plan. It also offered some customizations with the free plan other services didn't, and I felt like the pricing for larger lists was extremely fair (as I was hoping to stay with them).

Minpunten:

The backend was a bit clunky and felt fairly outdated, but I was willing to overlook that for the price. After setting up my lists, default settings, first email, etc. I got a notice that I would have to go through verification before sending my first email. The process was RIDICULOUS. I had to schedule a call with someone in France (which seemed odd, but okay). My call was rescheduled twice and then ultimately canceled. After a month of trying to verify, I ultimately switched providers. After having gone through all the setup work, I never even got to send out anything more than a test email to myself.

Free but limited

Opmerkingen: Sendinblue is free and effective. The ironic thing is that we grew so much from using sendinblue that we needed a bigger and better platform.

Pluspunten:

It's free until you go over a certain amount of emails per month and your contact storage is unlimited, no restrictions! Custom templates, automation/auto responders, custom CTAs, and click tracking are all pros. APIs for integration with your website. The reporting is pretty well detailed. Customer support is very responsive and polite. I was able to set up sendinblue very quickly and I had no problems using it.

Minpunten:

Sendinblues free version is limited and when you go over the email limit you need to buy a subscription to keep using the service. The customizable templates are there but they're limited.. Sendinblue could be slow and glitchy at times, most often when sending emails with attachments.

Great UI, rock solid functionality and features

Opmerkingen: SendInBlue is a swiss army knife multi-tool that gives small businesses access to marketing, FB campaigns, Chat, Transactional, List Management and CRM all in one package.

Pluspunten:

What I love about SendInBlue is the ease of setup. Once you register, you can easily find what you're looking for. We do a lot of email marketing for our law association but do a lot more transactional emails. The SMTP features are easy to find and implement.

Minpunten:

It's a bit more expensive than Mailchimp but gives your more flexibility. Would be great if you could get to the gallery of saved images easier. I love that you can add live chat to your website with SendInBlue the script is a bit heavy and can slow down page loads.

Truly Unintuitive Software with Awful Customer Support

Opmerkingen: The company offers a well-priced solution to email marketing, but has not figured out the tech support component that would be required to make it a truly useful option for most businesses.

Pluspunten:

When switching from my current email provider, Sendinblue seemed like the perfect alternative—rather than pay based on email addresses stored, you could pay based on use. There is a huge market for this type of arrangement for small businesses that may have a larger subscriber base that they communicate with infrequently. For this reason I thought Sendinblue offered great value for my exact needs.

Minpunten:

Uploading addresses and sorting fields and all of that made sense and worked. It wasn't completely seamless, but it was easy enough. However, to then actually get your email addresses and account verified and authorized to send out emails was a nightmare. Tech support sent out the barest hint of a reply to queries about what had gone wrong and provided no actual help in troubleshooting how to finish the last step of verification before you can send your first email. After asking several times for support, and troubleshooting for *months*, I stuck with my current provider rather than risk a non-responsive and faulty service..

Email marketing for small budget

Opmerkingen: I have had a good experience but I wouldn't call it the best. Given a smaller budget we have, we are kind of stuck with them.

Pluspunten:

I like the account management service that you get with the enterprise solutions. You get a representative who is attached to your account and works With you closely to help with all deliverability agendas.

Minpunten:

Their customer support. Their customer support is pretty bad and one the worst issues I face. They operate only during specific times during the week, which may often not work well even for companies those who are based on the US. Secondly, it seems like they're always flooded with calls so you can't get to them on the first call, almost always. Then on top of that they don't return your calls when they're unavailable.

Great email product, best free option available

Opmerkingen: It is fast and friendly overall, not quite as intuitive as some other email marketing products on the market, but not far off the best, with certainly the best subscription model for the functionality, and great delivery rates.

Pluspunten:

I love the fact that you have unlimited contacts and up to 300 emails a day that you can send during the free trial to get a proper feel for the software and whether the results will justify the cost of buying it.

Minpunten:

This is a minor gripe, but I felt the design interface has a few things lacking, or perhaps just hard to find, and in that respect, Mailchimp beats Sendinblue by a nose, but I know Sendinblue is constantly developing and there is nothing serious holding me back from using it to send email campaigns

Improvement Customer Support

Opmerkingen: Good

Pluspunten:

Many Features at Affordable Cost Like Landing Page , CRM, Bulk SMS, Contact Management , Automation

Minpunten:

Customer Support To Be Improved. Further Devops Team to be much thoroughly developed any plugins User Experience Improvement is Necessary

It enables us to expand the scope of marketing campaigns and target a larger number of customers.

Opmerkingen: Sendinblue helped us expand the reach of our marketing campaigns by enabling us to create content that's suitable for various communication channels. Additionally, the data captured was helpful in understanding customer trends better.

Pluspunten:

Sendinblue is a dependable platform for effortlessly managing email campaigns and communication across various channels. I appreciate how Sendinblue provides a central location to oversee and monitor all stages of marketing campaigns. Their premium templates help initiate and organize campaign content, while the drag-and-drop campaign block builder makes it easy to insert multimedia elements. Sendinblue simplifies contact list creation and segmentation, allowing for unlimited customer targeting. I particularly like how Sendinblue customizes campaigns for SMS, WhatsApp, and Messenger content, and the scheduling tool is especially helpful for organizing sending times according to preferences. Sendinblue also provides robust tools to track and measure campaign success, including open rates, clicks, and conversions. The data captured is easy to understand and can be exported to analytics platforms.

Minpunten:

While I haven't encountered many challenges with Sendinblue, setting up email templates can be tricky without proper guidance. A bug in the settings may cause campaigns to end up in the spam email list.

All-in-one email marketing tool for Small Businesses.

Opmerkingen: The general encounters with them are extraordinary, I generally find new things and figure out how to give the best for myself and my customers. I'm happy I'm inclining toward a solid, veteran organization that realizes how to react and criticism on each move I make. The great encouraging group of people gives me the certainty that I can proceed to develop and develop together, in the organizations I do and the administrations I offer to different organizations.

Pluspunten:

Sendinblue premium engages the business to grow new associations through auto publicizing, email advancing, esteem based messages, messages, visit customer associations with the heads, Facebook notices, and retargeting advancements. It's constrained by a-list customer gatherings and offers to assess plans. It's created on me who I to some degree like the finished thing - the clean, dependably checked messages that go to my patients to banter with them reasonably. I like how basic it's to make messages and incorporate contacts. We basically required the best way to deal with talk with our customers even more effectively. It is anything but difficult to use with a minor expectation to absorb information. At whatever point you are trapped, client assistance has been astounding every single time! Normally, message them through FB Messenger and they have answered inside a day. That is truly what separates them as I would see it! May be "less expensive" choices around yet this is priceless!

Minpunten:

Sendinblue Premium has horrendous customer uphold during the hidden periods of realizing and using their thing. This consumed enormous measures of inside ongoing memory absurdly. It appears to be a touch interface for fixing layouts League. Also, we do miss the handiness to organize pro designs which may be wont to make new void arrangements. The streamlined features are similarly not available in this application.

Excellent value for money for contact-intensive mailing list

Opmerkingen: We are using Sendinblue twofold - partly for periodic newsletters to both our business partners and clients, and partly for sending off direct mails for specific segments of our users. After getting the initial setup right, working with Sendinblue is a breeze. As mentioned, the segmenting options might be a bit lacking for our taste, but they are good enough to do the job. The pricing model is perfect for our use.

Pluspunten:

Sendinblue allows for unlimited contacts, in contrast to many other marketing software providers. This business model fits extremly well our extensive mailing list with heavy segmentation and comparatively low monthly sendout volume. The setup was quite easy and support rather excellent. Our initial problems were taken care of quickly and efficiently and support time was never unbearable. Setting up mails and templates is a pleasure and setting up new campaigns is fast and easy. The system is constantly being improved upon and it is a pleasant suprise to see kinks and bugs being ironed out.

Minpunten:

Segmenting of the target group could be improved upon. The current model is quite simple and thus easy to use, but it might leave client with demand for heavy segmentation features looking for more. Geographical segmenting could be improved upon - there is currently no possibility to select a segment based on geolocation through map, circle radius etc.

Easy and powerful email solution for marketing and transactional emails

Opmerkingen: I've used and tried other email solutions and always thought that this one (maybe for having so many google ads and promises) it was not very good. But when I finally started to use it, I was very satisfied and regretted not having used it from the beginning.

Pluspunten:

It has a beautiful and intuitive control panel, it is very easy to start to use, the customer support is great (even for free accounts), you have powerful tracking features on the go and if you're a small business probably you won't pay for using it.

Minpunten:

I've been using it for almost one year and I like everything. If there's something that could be improved I would say to have a better direct integration with wordpress.

Right from Transactional Emails to Campaign Management, my go to email platform

Pluspunten:

Ease of use and ease of deployment is something I love about the platform. I have been using this for more than 4 years.

Minpunten:

Not giving the SMS credits in the basic versions along with the email version is something I don't like.

Good features, terrible service and support

Opmerkingen: Terrible, customer support needing more than 10 days sometimes to answer even on critical system failures on sendinblue part. Some feature never worked reliable like tracking links in the email (broken SSL certificate led to error page for our customers - unable to log in, use password reset links etc.). It may be ok for newsletter emails (altough tracking links would be important) but for transaction emails this service cannot be used! They include a unsubscribe link in transaction emails which you cannot deactivate. Imagine customers receiving a receipt accidentaly clicking the, quite prominently placed, unsubscribe link and therefore will not be able to further receive any transaction emails from your system. This provider cost us a lot of time and nerves.

Pluspunten:

Email templates, SMS API, ease of use and the easy integration.

Minpunten:

Unreliable (disappearing emails sent over API, not in the dashboard nor in the logs. 24h later suddenly a huge batch of emails get sent.) Service overall not usable for transaction emails.