---
description: Ontdek de plus- en minpunten van Vivantio en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Vivantio - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [IT-service software](/directory/30672/it-service/software) > [Vivantio](/software/132880/vivantio)

# Vivantio

Canonical: https://www.capterra.nl/software/132880/vivantio

Pagina: 1 / 8\
Volgende: [Volgende pagina](https://www.capterra.nl/software/132880/vivantio?page=2)

> SAAS-platform dat servicebeheer op ondernemingsniveau biedt via geautomatiseerde routing, waarschuwingen, interactietracking en meer.
> 
> Oordeel: score van **4.3/5** door 178 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Vivantio?

Middelgrote en groeiende bedrijven met servicebeheeractiviteiten die rapportage/analyse, aanpasbare branding, routing, escalatie, realtime chat, interactietracking en meer nodig hebben.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.3/5** | 178 Reviews |
| Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.4/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews |
| Functies | 4.2/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Vivantio
- **Locatie**: Boston, VS
- **Opgericht**: 2005

## Commerciële context

- **Beginprijs**: US$ 59,00
- **Prijsmodel**:  (Gratis proef)
- **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop)

## Functies

- Aanpasbare formulieren
- Aanpasbare sjablonen
- Aanstellen (van personeel)
- Activiteitendashboard
- Assets volgen
- Auditbeheer
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- CRM
- CSAT-enquêtestructuur
- Callcenterbeheer
- Catalog Management
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Configuratiebeheer
- Contactenbeheer
- Contentbeheer
- Engagement tracking
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gebruikersbeheer
- IT-assets bijhouden
- IT-reporting
- Inboxbeheer
- Incidentenbeheer
- Kennisbankbeheer
- Kennisbeheer
- Klantendatabase
- Klantenondersteuning
- Klantgeschiedenis
- Live chatten
- NPS-enquêtestructuur
- Opdrachtenbeheer
- Problemen bijhouden
- Proces- en workflowautomatisering
- Releasebeheer
- Samenwerkingstools
- Sms-berichten
- Taakbeheer
- Ticketbeheer
- Toegang en controle op afstand
- Toegangsopties/machtigingen
- Toezicht houden op klachten
- Veranderingsbeheer
- Visuele analyse
- Volgen en analyseren van gebruik
- Voorraadbeheer
- Waarschuwingen/Meldingen
- Zelfserviceportal

... en 50 meer functies

## Integraties (18 in totaal)

- Azure DevOps
- Datadog
- Gmail
- Jira
- Lansweeper
- Loggly
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Teams
- New Relic
- Okta
- OpsGenie
- PagerDuty
- Salesforce Platform

... en 3 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- Chatten

## Categorie

- [IT-service software](https://www.capterra.nl/directory/30672/it-service/software)

## Gerelateerde categorieën

- [IT-service software](https://www.capterra.nl/directory/30672/it-service/software)
- [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software)
- [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software)
- [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software)
- [Customer support software](https://www.capterra.nl/directory/32315/customer-support/software)

## Alternatieven

1. [Action1](https://www.capterra.nl/software/180609/action1-rmm) — 4.9/5 (237 reviews)
2. [Pulseway](https://www.capterra.nl/software/141792/pulseway) — 4.7/5 (310 reviews)
3. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [Milvus](https://www.capterra.nl/software/202528/milvus) — 4.8/5 (298 reviews)
5. [JIRA Service Management](https://www.capterra.nl/software/138769/jira-service-management) — 4.5/5 (763 reviews)

## Reviews

### "Vivantio" — 4.0/5

> **Ashley** | *15 november 2022* | E-learning | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: I like the customization options you have that other products don’t and won’t offer
> 
> **Minpunten**: It takes a bit to get logged in and to navigate but not too many cons

-----

### "Simple and adaptive IT Service Management" — 4.0/5

> **Ben** | *14 september 2023* | E-learning | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Ease of implementation and customisation.
> 
> **Minpunten**: Reporting tool is fussy and the labels can be confusing.
> 
> I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided.

-----

### "Excellent Product Support but lacking finer details" — 3.0/5

> **Darren** | *31 januari 2017* | Financiële dienstverlening | Aanbevelingsscore: 5.0/10
> 
> **Pluspunten**: User Support, Workflow module
> 
> **Minpunten**: GUI, speed of page loads, lack of updates to key functionality
> 
> Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. 

In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.

I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

-----

### "Excellent product and customer service" — 5.0/5

> **Sam** | *14 april 2021* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.
> 
> **Minpunten**: The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.

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### "A solid incident management tool." — 4.0/5

> **David** | *14 juli 2017* | Computersoftware | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: Clean interface and easy to use. Highly customisable in regards to queues, and an easy to use scheduling system to schedule various automated tickets, with checks or standard template incidents.
> 
> **Minpunten**: It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents.
> 
> All time and incidents easily logged and followed, with easy to use queues for each individual user to keep track of each agent. We're also able to quickly create and view KB articles on the fly to transfer common knowledge.

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Pagina: 1 / 8\
Volgende: [Volgende pagina](https://www.capterra.nl/software/132880/vivantio?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/132880/vivantio)

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