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Over TrackTik

Beheersoftware voor beveiligingsteams die de voortgang van bewakers volgt, handmatige taken vermindert en overheadkosten bespaart.

Meer informatie over TrackTik

Pluspunten:

The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done.

Minpunten:

They charge you a three month fee to cancel. They have a minimum number of devices (5) so even if you only use one you have to pay for all five.

Beoordelingen van TrackTik

Gemiddelde score

Gebruiksgemak
4,0
Klantenservice
4,1
Functies
4,0
Prijs-kwaliteitverhouding
3,8

Waarschijnlijkheid van aanbeveling

7,5/ 10

TrackTik heeft een totaalscore van 4,1 van 5 sterren op basis van 82 gebruikersreviews op Capterra.

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Reviews filteren (82)

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Helps me sleep at night!

4,0 7 jaar geleden

Opmerkingen: Many, it controls our entire operations and deployment for the physical security department.

Pluspunten:

The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features.

Minpunten:

Not enough reporting features (HR, Shift/Site Client data). inaccuracies with employee hours in different view modes. Termination and shift removal could be easier.

Andrew
Dispatch Lead in VS
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great for security management.

5,0 6 jaar geleden

Opmerkingen: Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Pluspunten:

Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Minpunten:

While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

Reactie Trackforce

6 jaar geleden

Hi Andrew, We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or [email protected] Thank you, TrackTik

Jason
Security Officer/Patrol Officer
Openbare veiligheid, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

1,0 8 jaar geleden

Opmerkingen: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pluspunten:

This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Minpunten:

In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Reactie Trackforce

7 jaar geleden

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats. Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible. When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours. We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

So far, its works as good as you use it.

4,0 7 jaar geleden

Pluspunten:

I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client.

Minpunten:

I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Administratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy to learn

4,0 6 jaar geleden

Opmerkingen: Overall It is a great program.

Pluspunten:

It is very easy to learn and teach someone else

Minpunten:

It does glitch from time to time, it is a little complicated but easy to understand

Paul
COO
Openbare veiligheid, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

A year to implement and troubleshoot

3,0 8 jaar geleden

Opmerkingen: They have made great strives and have great potential but still have a way to go.

Pluspunten:

My rep is pretty good with walking me through issues and helping me to resolve. Other than that the app itself has pretty cool features and is easy to use.

Minpunten:

One main selling point is that the system is extremely customizable. This sounds great on the sell, however, once you see how "customizable" it becomes a pain due to the fact that unless you pay for their implementation you have to figure out how to establish, implement, and operate on your own. You only get 5 hours of training, not enough! We were sold on an all encompassing solution to fit all types of security. Their system is not set up to allow more then one person to clock in on a single site at all. So if you're doing event security you either need to have an onsite license which means everyone has to line up at your office to clock in via the laptop or computer, or manually add them in later. We were also told that the scheduling software would have a way for us to track who has seen the schedule. What we weren't told was that its optional to acknowledge and when they do you have to hunt for their acknowledgment.

Reactie Trackforce

8 jaar geleden

Hi Paul, we are sorry you found the implementation to be too brief to cover every feature. As we always attempt to adapt implementation to each specific account, someone will reach out shortly to find out more about your experience and to assist you with any questions or further training you may require. We are always releasing new features and have an improved on-site kiosk mode to speed up clock-in/out for events where an admin is not present and users do not have a mobile device.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Beveiliging en opsporing, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Works but...

2,0 6 jaar geleden

Opmerkingen: While TrackTik does work there are much cheaper options that don't require you to sign a contract or have a minimum number of devices.

Pluspunten:

It works as advertised. A lot of customizable features. It has quite a lot of options and covers every aspect a security company would need to manage their team.

Minpunten:

They lock you into a 12 month contract. They charge you a three month fee to cancel. They have a minimum number of devices (5) so even if you only use one you have to pay for all five. Customer support was really slow to answer. Usually wait 2+ days to find out if anyone read your email. The user interface, especially on the app, is outdated. A lot of features are considered add-ons and require an additional fee. The site is not mobile friendly. Must use a large tablet or computer to access.

Reactie Trackforce

6 jaar geleden

Hello, thank you for your feedback. We're sorry to hear about your user experience issues and to learn that our contract scheme was unsuitable for your needs. We aim to accommodate our clients to the best of our abilities with our base package, but some features are add-ons tailored for specific needs. Customer support remains a top priority for us as we aim to respond to our clients within a 24 hour business window, however, we apologize if you experienced undue delays from our end.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Good overall, needs customizable options for end users

5,0 7 jaar geleden

Pluspunten:

It has a nice user friendly platform, the navigation tools for the guards are east to access and visible

Minpunten:

It doesn't have all the aspects it needs to be a successful tool. For end users, we are unable to see if all the guards are clocked in

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

The total package should be bundled and marketed as one package

4,0 7 jaar geleden

Opmerkingen: tracking reports and evidence of activity

Pluspunten:

Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference. Ease of access is important as well.

Minpunten:

the fact that there are separate modules such as scheduling, and some of the other bells and whistles that make the package attractive for someone in the service industry, a remote (non licensed module for scheduling) would also be nice to have for sights that we are not scanning tokens or codes, but just want the associate to be able to clock in and out.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Beveiliging en opsporing, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

TrackTik is great!

5,0 6 jaar geleden

Opmerkingen: My overall experience with TrackTik is positive.

Pluspunten:

I like how I can easily locate logs and create spreadsheets with the reports I pull from this software.

Minpunten:

I cannot say there is anything I do not like about this software.

Juan
Supervisor in VS
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Seamless Reporting

5,0 5 jaar geleden

Pluspunten:

The best thing about this software is that it is mostly set it and forget it. Fill out client information, along with emails and time to send reports and all property reports get sent out reliably.

Minpunten:

I don't think there is much that I didn't like, the system works reliably every time.

Reactie Trackforce

5 jaar geleden

"Good Day Juan, we are very pleased that you enjoyed the app and its features. If there is anything we can do for you, just let us know at [email protected] or call us at 1-888-670-9782! Have a wonderful day!"

Chris
Assistant Director in Canada
Beveiliging en opsporing, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overall, the experience has been time consuming but hopefully will be worth it in the end.

3,0 7 jaar geleden

Opmerkingen: Detailed reports

Pluspunten:

The detailed reports and specific information that can be obtained from the scans. Also, the ability to use either GPS or NFC affords more flexibility when configuring the system.

Minpunten:

The amount of time required to program and set up the NFC tokens as well as inputting all of the buildings and locations was very time consuming.

Reactie Trackforce

7 jaar geleden

Thank you very much for your feedback, Chris. Although setting up NFC tokens is a physical process that takes time, the tokens only have to be setup once and they drive accurate tracking and accountability within your team. If you¿d like to review best practices for placing the tokens please don¿t hesitate to reach out to the TrackTik support team at +1-888-670-9782 or [email protected]. It will be our pleasure to book some time for us to explore all the possibilities!

Marcy
COO in VS
Beveiliging en opsporing, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Too many new people and no information passed on to there predecessors.

3,0 7 jaar geleden

Opmerkingen: Accountability

Pluspunten:

When there are no glitches everything runs smooth. The system is user friendly.

Minpunten:

all the glitches gets put on to the road map and no time frame of things of when they will be fixed. Even when things are not working correctly we still have to pay full price.

Reactie Trackforce

7 jaar geleden

Hi Marcy, We appreciate your comments and are working on continuously improving. TrackTik is a young company that is growing quickly and we have a unique system and team who take client suggestions and feedback seriously. The goal with all new product updates is to have them benefit all of our clients and to bring value to their business. The product team works diligently to resolve issues and glitches in a timely manner to reduce the effect they have on clients. We sincerely appreciate your patience while we do so.

melanie
Director of Scheduling in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Does the job but there are some down falls

3,0 7 jaar geleden

Pluspunten:

Don't have to manually do schedules. Easy access from any computer, shows us when someone did not check in.

Minpunten:

When shifts are deleted we are not able to check to see which user deletes it. Does not give me a daily report on over time only if we use the payroll side. Does not allow me to print a daily under 40 list.

Reactie Trackforce

7 jaar geleden

Hi Melanie, Thank you for your review. Regarding the overtime report, we do have a filter in the live schedule to view the shifts that have overtime, as well as an employee summary tab that will show you how much overtime each employee is being scheduled for that is exportable. Please contact us at +1-888-670-9782 or [email protected], we'd be more than happy to review those with you if you¿d like!

Melissa
Director of Marketing in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good, easy to use and organized

4,0 7 jaar geleden

Pluspunten:

I like the ease of use and the detailed analytics that are provided for me that I can supply to my clients to show the accountability of our officers.

Minpunten:

The price I truly do not have any other complaints other than the price of the software. I find TrackTik easy to use.

Reactie Trackforce

7 jaar geleden

Hi Melissa, thank you very much for the review. TrackTik is growing every day with open minded employees ready to improve with all your great feedback. Thanks!

Brian
Safety and Security Lead in VS
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

very easy to use

5,0 7 jaar geleden

Opmerkingen: easy reports, the ability to add pictures right to the report and the also the ability to dictate the report

Pluspunten:

the ability to have very professional and informative month end and year end reports available at a push of a button

Minpunten:

that I didn't get this a long time ago just because of all the time that I have been able to save with this softwear

Moses
Senior IT Officer in Nigeria
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Wonderful experience with great customer care

4,0 7 jaar geleden

Opmerkingen: Great service monitoring for clients

Pluspunten:

Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime.

Minpunten:

Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it.

Andrew
Security Supervisor in VS
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The software is user friendly and has been very beneficial for our business.

3,0 7 jaar geleden

Opmerkingen: Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis.

Pluspunten:

I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform.

Minpunten:

I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed.

Dennis
VP of Operations - Arizona in VS
Beveiliging en opsporing, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

First time using this system. Easy to learn and use

5,0 7 jaar geleden

Pluspunten:

Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer.

Minpunten:

It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer.

Shamel
manager in VS
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Track Tik has helped me manage my employees as well as my clients better.

5,0 7 jaar geleden

Pluspunten:

I like how easy it is to use. When I need to look something up or if I have to provide the client with information its easy for me to find.

Minpunten:

sometimes the navigation of the website can be hard. There is a lot of information that can be accessed on thewebsite

Reactie Trackforce

7 jaar geleden

Thank you very much for your feedback, Shamel. Feel free to contact us at +1-888-670-9782 or [email protected], it will be our pleasure to book some time for us to explore all the possibilities and best practices!

Asiel
Director of Business Development in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Best security guard management system on the market

4,0 9 jaar geleden

Opmerkingen: This system is one of the only guard management systems that uses the NFC technology in Samsung Smartphones. I have used many guard management systems, but none of them provide the "real time accountability" that TrackTik does. The pro, is that the system is feature rich and works as an amazing sales tool. The con, is that this is still a startup company, so it's common to have a feature not work properly or malfunction from time to time. However the program does continue to evolve and I like that my input can help it get were I would like it to be.

Reactie Trackforce

8 jaar geleden

We always appreciate feedback. We have been working hard to implement a number of new options and features based on our clients' feedback. We have also increased our development and support departments as well as implement our new learning and support center, TrackTik University. TrackTik University provides quick access to videos and documentation on all our features. Someone from our customer success team has already reached out to you. Should you need any support or assistance, please do not hesitate to contact our support team by phone or email, who will work with you to resolve them as quickly as possible.

Bryan
Asst. Director of Security in VS
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Has definitely change the way we g about our security. All security officer's love the device.

5,0 7 jaar geleden

Pluspunten:

Traktik software system has been nothing less than exceptional. It is easy for guards tours, report, it is customizable and very useful within our security organization. All security officer's has been impressed with the program.

Terrence
Assistant Director of Safety in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Industry Leading Technology

5,0 9 jaar geleden

Opmerkingen: TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite. The product is flexible, scalable and affordable. It gives Guards, Field/Account Management, Home Office Management and Client Portal access features that are second to none. The product is powerful at the onset and the Development teams are always ready to improve the product to fit more markets and offer more features. Support is excellent!

Reactie Trackforce

8 jaar geleden

Terrence it's a true pleasure working with you. We always appreciate feedback and really enjoy receiving great comments like this! Our Customer Success team is there to support you with implementing the TrackTik solution as well as supporting you if you ever have questions or concerns. We called it Customer Success because we are focused on your company's success and offer more than support!

brad
Director of operations in VS
Beveiliging en opsporing, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

overall this is a good system

4,0 7 jaar geleden

Opmerkingen: the ability to immediately review reports and locate officers. the ability to review trends with incidents.

Pluspunten:

the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature.

Minpunten:

minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products.

Leo
VK
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Tracktik with Axis Security

5,0 8 jaar geleden

Opmerkingen: Axis Security use Tracktik to supply our Patrol Solution for our UK based security sites. The system is easy to setup and use and gives us the confidence and proof that patrols are being carried out correctly. The report writing function has allowed us to enhance the patrols by giving the officers the ability to complete a report either specific to the location or a generic incident report and the use of photos to back the report up gives us a professional services to our clients.

Reactie Trackforce

8 jaar geleden

Thank you Leo for the positive review, we always appreciate feedback and really enjoy receiving great comments like this! We are glad that your patrol operations are optimized and your clients are happy!