Your feedback is very much appreciated,
It is indeed very sad to hear that our services did not meet your expectations.
We've been performing constant improvements to the system itself and the options available that it's a little bit strange to read it did not work for you at all.
Unfortunately, when dealing with technology, obstacles will always arise and while we try to deal with the issues quickly and thoroughly, at times it can take longer than desired to solve those.
Finally, we've also added several qualified and expert people to both our development team and support for the client's consulting, in an attempt to continue improving our times for solution delivery.
We'll definitely look up your account records as I mentioned before, to make sure all areas of opportunity can be accordingly addressed.
Please do let us know if there is anything else we can be of assistance with.
The Virtuagym Team.