Virtuagym reviews

Virtuagym helpt me een goede dienst te kunnen leveren.

Opmerkingen: Ik ben er tevreden met hoe virtuagym zich heeft ontwikkeld, de klantenservice is serieus geworden en helpt goed. Dit was vroeger wel anders. De applicatie werkt fijn, duidelijk voor leden en coaches. Ik ben over het algemeen erg tevreden.

Pluspunten:

Het werkt heel makkelijk, voor zowel de coaches als de leden die gebruik maken van de app.

Minpunten:

Dat je maaltijdplannen er wel voor weken in kan zetten, maar als je het eruit wilt halen moet dit per dag en dat duurt veel te lang. Terwijl bij een trainingschema deze er wel met 1 druk op de knop uit te halen is.

Gebruiksvriendelijk en brengt automatiseringen met zich mee.

Opmerkingen: Facturatie, klantenbestand en incasso's. Overzichtelijk en neemt zoveel tijd weg.

Pluspunten:

De databank van oefeningen. Het is erg uitgebreid! De app is mooi en overzichtelijk en je kan vrijwel alles meten. Ideaal voor coaching idem PT. De leden admin is een pluspunt alles is geautomatiseerd. Dat neemt enorm veel tijd weg. Af en toe even controleren eens in de week en je bent good to go.

Minpunten:

Wellicht de lidmaatschappen instellen. Je moet goed opletten wat je doet. Tevens als iemand stopt moet je kijken dat niet ineens nog een pro forma erin wordt gezet. Maar dit moet je even doorhebben. Voorderest geen aanmerkingen.

Aanrader voor ook beginnende sport- en fitnessclubs

Opmerkingen: Gebruiksvriendelijk, uitstekende klantenservice en professioneel design en werking van de app is top!

Pluspunten:

Alles is overzichtelijk, professioneel ingericht en de klantenservice is zeer klantvriendelijk. Weinig klantenservices kunnen hier tegen op. Bellen of mailen je terug met re-actieve service (nemen dus ook achteraf nog contact met je op als ze ergens niet uit komen)

Minpunten:

Eerst kon je nog in het oude rooster (via je mobiel) klanten toevoegen aan een les, dit kan nou helaas niet meer en moet alles via de computer.

De meest complete software voor fitness professionals

Pluspunten:

Enorm uitgebreid wat betreft de functionaliteiten

Minpunten:

Kwaliteit kent natuurlijk ook haar prijs

Goede begeleiding en een prima online omgeving

Pluspunten:

Beschikking tot een app omgeving, gemakkelijk in het maken van trainings- en voedingsschema's.

Minpunten:

Ik zou graag de mogelijkheid hebben om het platform nog meer naar mijn hand te zetten. Denk aan bijvoorbeeld instellingen om uit te kunnen schakelen dat klanten onze schema's kunnen uitprinten en verspreiden.

Review

Opmerkingen: Klantenservice en support is uitstekend

Pluspunten:

Ik heb het nog niet veel gebruikt, maar de software is heel logisch ingericht waardoor het geen hogere wiskunde is om het onder de knie te krijgen

Minpunten:

Ik ben net bezig dus ik heb nog geen nadelen ondervonden

Great support!

Pluspunten:

Als ik een vraag heb over het systeem heb ik altijd binnen 24 uur reactie.

Minpunten:

Soms is het lastig om een oefenprogramma aan te passen en de oefeningen samen te voegen.

Gebruiksvriendelijke software

Opmerkingen: Je Facturatie wordt voor een groot stuk vereenvoudigd. Je klantenbeheer is mooi gecentraliseerd. Je krijgt mooie statistieken over de groei van de je bedrijf en je klantenbasis.

Pluspunten:

Klantenbeheer en facturatie worden mooi overzichtelijk

Minpunten:

Dat je een extra module nodig hebt en de kosten dus oplopen om je klanten zelf hun beurtenkaarten te laten aankopen. Beetje jammer aangezien je de kosten als starter natuurlijk nog wilt beperken.

BUSINESS PLANNING AND CUSTOMER SUPPORT

Opmerkingen: My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Pluspunten:

The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Minpunten:

In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Consumer Feedback

Opmerkingen: Overall, I am happy with the functions of the product. The team has shown a tremendous desire to meet any of my goals and needs and works in collaboration with their clients. They have helped me set the system up after transferring from a competitor, the client experience is outstanding, the tools available are great for gym specific needs. I am completely satisfied with the product and only wish to see some advancements in payroll processing to reduce management time.

Pluspunten:

I enjoy the ease of communication between club goals and client goals. The use of the message boards, program design tools, app sign in functions, and scheduling have helped make this product a great success for our team and for communicating with our members

Minpunten:

I dislike the inability to track payroll. Payroll has become a manual process where each day needs to be logged and accounted for rather than automated through services rendered. Further, the inability to adjust previously logged sessions: i.e. book a client, client cannot show up, scheduled time of appointment has passed, and we cannot undue the session. Makes it difficult to track sessions completed and payroll.

Overwogen alternatieven: Mindbody

Redenen om voor Virtuagym te kiezen: Looking for a change and a more fitness specific app and operation.

Overgestapt van: Mindbody

Redenen om over te stappen op Virtuagym: Progressive change in client experience and club functionalities

Nice to work with Virtuagym!

Pluspunten:

The whole manage system, booking system (schedules) & the support by email

Minpunten:

Credit system: when clients pause, they still receive credits. It's different to work with the coach app & on the web (you have much more option on the web).

False Claims

Opmerkingen: Don't waste your time or your money. I now have to take the time to find a new product AND convert my clients to a new system. This is not ideal at all! I am very frustrated. I've only been using virtuagym for 4 going on 5 months. Avoid at all costs!

Pluspunten:

I like the idea of the software. In theory it was everything I wanted. Scheduling and interactive calendar for myself and staff. Nutrition coaching at our fingertips. Progress tracking and club goals/community aspects. Billing and business management tools. Everything sounded great!

Minpunten:

I may need more space: 1. It is not real-time scheduling. You cannot adjust your schedule, plan or delete anything if you are not on the web browser version. As a personal trainer I need the ease and convenience of using my phone to schedule at any given time. 2. The nutrition database is atrocious. Clients and staff are both complaining about the incorrect numbers, portions, nutritional details, etc. It is way too tedious to find the right product and measurements and half the time I am just finding something "close enough." 2b. Meal plans do not save entirely once you construct them. Once you click save, some or all of the items you populated onto the plan will be deleted and you'll have to start from scratch. Waste of time! 3. No progress pics can be added from the app 4. When you want to add a video of an exercise you must link it to your YouTube unlike Trainerize who let's you upload directly from your laptop/phone 5. New members have the HARDEST time getting setup 6. I paid for the customized app and all of my clients have a "virtuagym" app. 7. When I complained about the needed features not being accessible, they gave me a completely pointless feature that I cannot use. All in all, I thought I was getting more with Virtuagym than I had with trainerize but I think I will just go back to Trainerize. I would not recommend this product to anyone who takes pride in their coaching.

Overwogen alternatieven: My PT Hub

Redenen om voor Virtuagym te kiezen: Thought I would be getting more with virtuagym.

Redenen om over te stappen op Virtuagym: Virtuagym advertised more of my desired features but failed to deliver.

I Love virtuagym

Opmerkingen: Personal training

Pluspunten:

Everything it works very good. I can see al my members of my school en work at Mondriaan, Haagsche hogenschool, Event Leisure en Defensie

Minpunten:

I like it all. I like al the features I can see al statics en important features.

Not Worth the Hassle

Opmerkingen: Not that great, since the person who told me about the software told me that I had to only give a month's notice for my license to be cancelled, but I am told I have to give a YEAR's notice. I'd also rate the customer service a 2.5 at best, as they like to blame you, the customer, for any issues.

Pluspunten:

Ease of putting in client info, though I did not like that everyone was automatically a male. Very strange.

Minpunten:

If you have clients who have expirations for packages, the software does not keep track of it as users book classes, nor does it keep track of the number of credits left as clients use them. You are only aware when there is none left. There is a pop up that pops up each and every time you log on, even if you click on "no thanks" for the notifications.

Nutrition App/Meal Plans

Opmerkingen: Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

Pluspunten:

I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

Minpunten:

There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

Overwogen alternatieven: ABC Trainerize

Redenen om over te stappen op Virtuagym: I liked how it was a completely custom set up with a platform for my clients. I like being able to access each clients food diaries as well as have the option to load meals right into their app! It is extremely user friendly on a coaching stand point and I have had no problems navigating it. The price is also much more realistic for me since I am a super small business. There are some small speed bumps I run into, however, I have been good with overcoming them. I do still struggle getting some clients on board to be patient and take time to learn the software.

Great for clients, not yet great for the business end

Opmerkingen: We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business.

Pluspunten:

The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

Minpunten:

The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.

Overwogen alternatieven: Mindbody en Zendesk Suite

Redenen om voor Virtuagym te kiezen: We were not happy with the price increases of MB and the current functionality

Overgestapt van: Mindbody

Redenen om over te stappen op Virtuagym: We THOUGHT it would do everything we needed and was some bonuses on the client side.

Terrible Terrible Terrible, stay away!

Opmerkingen: If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels.

Pluspunten:

Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product.

Minpunten:

The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them.

Great product with an awesome onboarding experience!

Opmerkingen: We have build our health and fitness app for craft beer drinkers on the custom mobile app software. Overall very impressed with all components so far. Professional team of onboarders whcih made the process seamless.

Pluspunten:

Easy to use, great out of the box functionality. Custom mobile app is impressive and works very well.

Minpunten:

Could do with more full integrations i.e. with more wearables (Garmin etc). A couple still have a few bugs that need to be ironed out.

Virtuagym is a SCAM

Opmerkingen: We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week.
When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions".
THIS COMPANY IS A SCAM.

Pluspunten:

They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.

Minpunten:

You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.

Great all-in-one software for managing clubs

Opmerkingen: Great support.

Pluspunten:

High functionality, great user experience/design

Minpunten:

More options for reporting/analytics would be helpful.

What a nightmare

Opmerkingen: It’s been nothing but a headache and super frustrating.

Pluspunten:

Sounds cool with so many features, customer support is nice and helpful.

Minpunten:

First of all t’s a pain to learn, it has all these features that instead of doing something right, they are all useless. Then since day one we had problems with it, creating embarrassing problems to our new members. From it not allowing members to signed up online, to charging their cards and not showing in our system, to having to get a different P.O.S system when at purchasing the system I was told it was going to work just fine but it was again useless. There are always issues I have to keep emailing support almost every week. Not sure how long they have been around but it seems like they are always fixing issues and have many features in Beta that might or might not work. On top you have to sign a 12 month agreement so you are pretty much stuck with them.

Overwogen alternatieven: Mindbody

Redenen om over te stappen op Virtuagym: It sounded like it had everything in one system.

By far the BEST training software for Fitness Professionals!

Opmerkingen: I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****

Pluspunten:

Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"

Minpunten:

The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.

COULD BE AWESOME BUT IT NOT

Opmerkingen: Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands.
Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers.
During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income.

Pluspunten:

WORKOUT BUILDER Extensive exericse library and custom exercises (including videos) are easy to add. MOBILE APPS There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work. MANY FEATURES They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.

Minpunten:

EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month. BUGS GALORE .It often has bugs and therefore doesnt work efficiently. IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.

SCAMMERS- BUYERS BEWARE!!! This is long but please read I am trying to save you some coins.

Opmerkingen: THE WORST! After a few days of dealing with a faulty product and receiving little to no help with my issue, I reached out to my account manager, to have my money refunded and contract canceled on 11/8. I've used other services in the past and I've never had to sign any contract that did not "allow" me to cancel, which should have been a red flag. They also have no trial period which is another anomaly with Virtuagym and also, another red flag. She waited just a day before a week (11/14) to respond to me and she claimed that my contract was submitted for cancellation because "management handles cancellations". When I responded and asked who I should be waiting to hear from, she did not respond and that email remains unanswered. I'd like to note that prior to me reaching out for a refund, she was very quick with her replies. After that, getting in contact with someone was nearly impossible no matter how many times I called or emailed them. I made my last call to them the day after Thanksgiving and left a voicemail saying that I was waiting until Monday before I called my bank to dispute the charge. I waited until Wednesday and heard nothing so I disputed the charge. The funniest thing about all of this that the workout editor as I am typing this STILL does not work. Finally, on 12/5, almost a month since I reached out, I got an email saying my contract was being submitted to management...even though she claimed she submitted it on 11/14.

Pluspunten:

I liked the multiple discussion groups that could be created. Theoretically, virtuagym has features that COULD, could being the keyword, change the game. Unfortunately, the system had way too many glitches to be used for business purposes unless you are trying to look like a joke who has no idea what they are doing.

Minpunten:

Faulty Workout editor and the other glitches I experienced. I wish I could add video to these reviews to show what the workout editor was doing since its hard to explain, but basically, it was not working as it should AT ALL. Even customer service AND my account manager, who conveniently disappeared when I asked for my money back, admitted that the redirects that were happening within the editor made no sense. It was clearly faulty. I was also unable to message clients within the software because it would tell me "no records found" even though if you went to the client list, they were clearly in the system. I was also given little to no guidance when I was having an issue with payments, not processing. Basically, everyone has to be manually charged if you have a service fee in place. So all my clients were only being charged the service fee, and the monthly balance would land in outstanding. When I reached out to customer service about this and asked if there was something I need to do manually in order for the rest of the payment to process, I was told no. I even asked a follow-up question to MAKE SURE there was nothing I needed to do. Of course, it was later revealed that the outstanding balances were there because I did not send the invoices, which means YES, you do have to manually process the payments as I guessed when I contacted customer service, even though they apparently don't know this themselves.

Good platform, but no payment system support in Denmark & bad customer service

Opmerkingen: Good platform, but really bad service. They dont fix bugs thats not working, slow custom service. If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it!

Pluspunten:

- Easy to use - alot of features - Good app setup - Good platform layout.

Minpunten:

- Support reply is really really bad..... Long reply time when you write a email. - No phone line for service or support. - Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark) - Still working to get the automatic payment system to work, but there not helping out.

Overwogen alternatieven: ABC Glofox