Virtuagym reviews

Gebruiksvriendelijk en brengt automatiseringen met zich mee.

Opmerkingen: Facturatie, klantenbestand en incasso's. Overzichtelijk en neemt zoveel tijd weg.

Pluspunten:

De databank van oefeningen. Het is erg uitgebreid! De app is mooi en overzichtelijk en je kan vrijwel alles meten. Ideaal voor coaching idem PT. De leden admin is een pluspunt alles is geautomatiseerd. Dat neemt enorm veel tijd weg. Af en toe even controleren eens in de week en je bent good to go.

Minpunten:

Wellicht de lidmaatschappen instellen. Je moet goed opletten wat je doet. Tevens als iemand stopt moet je kijken dat niet ineens nog een pro forma erin wordt gezet. Maar dit moet je even doorhebben. Voorderest geen aanmerkingen.

Aanrader voor ook beginnende sport- en fitnessclubs

Opmerkingen: Gebruiksvriendelijk, uitstekende klantenservice en professioneel design en werking van de app is top!

Pluspunten:

Alles is overzichtelijk, professioneel ingericht en de klantenservice is zeer klantvriendelijk. Weinig klantenservices kunnen hier tegen op. Bellen of mailen je terug met re-actieve service (nemen dus ook achteraf nog contact met je op als ze ergens niet uit komen)

Minpunten:

Eerst kon je nog in het oude rooster (via je mobiel) klanten toevoegen aan een les, dit kan nou helaas niet meer en moet alles via de computer.

De meest complete software voor fitness professionals

Pluspunten:

Enorm uitgebreid wat betreft de functionaliteiten

Minpunten:

Kwaliteit kent natuurlijk ook haar prijs

Top voor het behalen van je fitness doelen

Opmerkingen: Het is een nuttige app die je overzicht geeft maar maak zelf ook geen gebruik van een premium abonnement.

Pluspunten:

Het geeft je dagelijks meldingen om je er aan te herinneren welke geplande oefeningen je nog moet doen. Het laat je ook zien hoeveel stappen je hebt gezet op een dag waardoor je kunt meeten hoe actief je bent.

Minpunten:

Om het maximale te halen uit de app moet je een premium abonnement nemen wat behoorlijk prijzig is. Dit is voor een hoop mensen niet aantrekkelijk genoeg om het serieus te nemen.

Goede begeleiding en een prima online omgeving

Pluspunten:

Beschikking tot een app omgeving, gemakkelijk in het maken van trainings- en voedingsschema's.

Minpunten:

Ik zou graag de mogelijkheid hebben om het platform nog meer naar mijn hand te zetten. Denk aan bijvoorbeeld instellingen om uit te kunnen schakelen dat klanten onze schema's kunnen uitprinten en verspreiden.

Review

Opmerkingen: Klantenservice en support is uitstekend

Pluspunten:

Ik heb het nog niet veel gebruikt, maar de software is heel logisch ingericht waardoor het geen hogere wiskunde is om het onder de knie te krijgen

Minpunten:

Ik ben net bezig dus ik heb nog geen nadelen ondervonden

Great support!

Pluspunten:

Als ik een vraag heb over het systeem heb ik altijd binnen 24 uur reactie.

Minpunten:

Soms is het lastig om een oefenprogramma aan te passen en de oefeningen samen te voegen.

Gebruiksvriendelijke software

Opmerkingen: Je Facturatie wordt voor een groot stuk vereenvoudigd. Je klantenbeheer is mooi gecentraliseerd. Je krijgt mooie statistieken over de groei van de je bedrijf en je klantenbasis.

Pluspunten:

Klantenbeheer en facturatie worden mooi overzichtelijk

Minpunten:

Dat je een extra module nodig hebt en de kosten dus oplopen om je klanten zelf hun beurtenkaarten te laten aankopen. Beetje jammer aangezien je de kosten als starter natuurlijk nog wilt beperken.

BUSINESS PLANNING AND CUSTOMER SUPPORT

Opmerkingen: My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Pluspunten:

The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Minpunten:

In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Nutrition App/Meal Plans

Opmerkingen: Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

Pluspunten:

I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

Minpunten:

There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

Good for Class Projects

Pluspunten:

The onboarding process was quick and easy. There are a few learning curves but these have been easy to manage as the platform itself has been rather intuitive to work with. The platform suits my needs for what I am using it for (class projects) and has been quite easy for my students and end-users to manage from the feedback received so far.

Minpunten:

No major cons so far. I have had some trouble finding specific exercises in the library which can be somewhat time consuming, although the ability to create my own with a video link is a great help. I have had this issue when using other platforms as well.

A platform that doesn't care about the clients

Pluspunten:

The features. On paper. They were everything we needed.

Minpunten:

It bugs all the timethe support team stops communication overall They take us for crazy when we report some bugs though we have scree shots they just say 'oh but nobody else complained" they charge you more money automatically as soon as you reach 150 clients but when you arez under that number they say you need to email them to let them know (i guess the engineers didnt care about reverse automation).

Slow Start

Opmerkingen: Client engagement is active with use of the platform.

Pluspunten:

Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.

Minpunten:

The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.

Virtuagym for the solo business owner

Opmerkingen: They have been really receptive. When their rates did go up - I thought here we go again - and I would be switching software but we found a solution.

Pluspunten:

I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that.

Minpunten:

The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members.

Review Virtuagym

Opmerkingen: Good

Pluspunten:

Moving exercises, clear for the clients when they repeat a workout

Minpunten:

The way the workouts do not always appear in the clients 'beweegkalender'

Terrible Terrible Terrible, stay away!

Opmerkingen: If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels.

Pluspunten:

Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product.

Minpunten:

The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them.

Service that are Adaptable and Efficient

Pluspunten:

The scheduling and onboarding process was extremely simple! You are free to ask as many questions as you want.

Minpunten:

The search feature can be improved for better performance.

Superb assistance for customers

Pluspunten:

This App is highly adaptable and effective in handling reservations, monitoring activities, and billing processes. Additionally, their response to any incidents has been excellent in terms of support and care.

Minpunten:

Since I'm new, I haven't encountered any drawbacks or downsides yet.

Good and Bad

Opmerkingen: The part that we really liked was the coach module. That's why we will keep our business partnership.
I don't trust in the other parts, honestly, I don't recommend for a gym or studio.

Pluspunten:

Coach Module (just the program part), I would say that customer centre a few times did a good job.

Minpunten:

Finances, Schedule, Clint's Session Control (this part was horrible), Analytics never worked.

By far the BEST training software for Fitness Professionals!

Opmerkingen: I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****

Pluspunten:

Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"

Minpunten:

The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.

Great App, horrible customer service

Opmerkingen: I rate is a 5/5 for the App and a 1/5 for customer service.

Pluspunten:

I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.

Minpunten:

If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.

COULD BE AWESOME BUT IT NOT

Opmerkingen: Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands.
Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers.
During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income.

Pluspunten:

WORKOUT BUILDER Extensive exericse library and custom exercises (including videos) are easy to add. MOBILE APPS There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work. MANY FEATURES They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.

Minpunten:

EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month. BUGS GALORE .It often has bugs and therefore doesnt work efficiently. IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.

Worst customer service ever, they don't care about you.

Opmerkingen: Terrible.

Pluspunten:

There were absolutely no pros using this product. Every other system I used was better 10 fold. I have used Mindbody, Acuity, Appointly, and other similar fitness apps.

Minpunten:

1) They lied in their sales call. When I asked about payroll they navigated around the question and didn't answer it directly (they don't offer pay roll). They told me that it was a mindbody substitute and while it looked great, their appointment booking was in BETA with many of the features missing. When I told them that I was dissapointed that they lied about the software they denied everything. When I asked for the sales call, they told me that they would give it to me as soon as possible that was 2 months ago... When I call, their managers are always on "lunch" or "in a call" 2) Extremely poor customer service. Constantly ignoring me. Taking days or weeks to respond. Blaming me for issues. Extreme lack of communication with other team members. They have been "attempting to speak to their manager about my case" for the last 30+ days. Good luck getting anything from these thieves. 3) They almost tried telling me that i'm tied into a year long contract. And finally they cancelled it. AFTER taking one more payment from me just a couple days before HAHA. And now that I'm asking for a refund are constantly ignoring me, saying that they'll get it to my asap, but nope. They just want to continue lying about everything thinking that i'll go away. 4) They told me that my implimentation of the software would start on December 9th and they began charging me then. but they didn't start until January.

Satisfied customer

Opmerkingen: I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy.

Pluspunten:

Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well.

Minpunten:

The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified.

Be very careful of the sales team.

Opmerkingen: Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due to how dishonest the sales team are and how poor the system is to actually coach, regretting moving away from TrueCoach. Might not have been the most glamorous software but they nailed the basics something virtuagym should take note of

Pluspunten:

From a users perspective it’s good, has pretty much everything you want.

Minpunten:

The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show. The app is missing the most basic features, no activity feed so you can easily keep track of what your clients have done, no notifications when a client completes a workout, no ability to comment on a clients work out or even the ability to reply to notes that they left, no notification when a client updates their metrics. Can’t message using the app. Software has easily added 3 hrs onto my day due to repetitive task's and now I have to do my coaching outside of the app in what’s app because of how bad it is.