Clock PMS reviews

A useful and very good channel manager.

Opmerkingen: I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this. I hope it will always be good like this :)

Pluspunten:

Easy to use, usefull, display colour, So far this software is good.

Minpunten:

So far it hasn't been found. Hope it will be better.

Excellent Multi Currency PMS

Opmerkingen: I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through.

Pluspunten:

I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities.

Minpunten:

I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications.

Overwogen alternatieven: eZee Absolute, Cloudbeds, Djubo, WebRezPro, Hotelogix, Frontdesk Anywhere, 5stelle, RoomRaccoon en ResRequest

Redenen om voor Clock PMS te kiezen: We inherited the system. It was not cloud based and created significant systems management issues. It was not Multicurrecy and lacked seamless online reservations and numerous integrations I didn't think we needed until we had them.

Redenen om over te stappen op Clock PMS: Multicurrecy, cost of features, ease of setup, and presales support.

after one year of using Clock review

Opmerkingen: Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

Pluspunten:

Easy to set up new company

Minpunten:

Credit Card processing

GREAT SYSTEM

Opmerkingen: Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.

Pluspunten:

I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests. Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen. I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!

Minpunten:

Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support) Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.

Top Quality Program Great Technical Support Service

Opmerkingen: We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.

It is a good software. Very Comprehensive

Opmerkingen: Search from the Internet

Pluspunten:

It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status

Minpunten:

I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards. I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes

Latest update on event itinerary (function sheet)

Pluspunten:

Just to say the recent changes in the banquet and function sheet and invoice display are much better than before. Great to see the charges on the banquet sheet.

Minpunten:

Hotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking.

Great Lightweight System

Pluspunten:

Its easy to put in smaller hotels and do all of the things a bigger more expensive system does.

Minpunten:

Its a little clunky and not user friendly in places but does the job.

Very Flexible

Pluspunten:

Api interface:: permits everithing you need. Many integration out of the box. Fast and accurate support

Minpunten:

the interface was old but with the last releases is modern and its customisation is easy

Clock PMS is really user-friendly for managing multiple properties

Opmerkingen: It helped me to do things faster and smoother which allowed me more time to do other tasks.

Pluspunten:

The ease of access makes it possible for our employees to quickly learn the features of Clock PMS and start using it effectively.

Minpunten:

Well, there are always things to be improved. But more importantly is that the Clock Software developers listen to the user feedback before planning the next improvements.

cloud base PMS system with all in one box

Opmerkingen: many online futures

Pluspunten:

Has integration with channel manager build in email client (we use a lot) nice rate management and open API for future integration. Costumer service is only email ticketing but really quick. We do not use IoT yet but this is also available to connect offline devices.

Minpunten:

would like to have more integration to choose from. The documentation could be more detailed maybe with help of videos.

We are very pleased with the switch to Clock PMS!

Opmerkingen: We needed a more user-friendly system that would allow online reservations and could be used by the management to run reports and view occupancy data offsite. Clock addressed all of those issues and included many great features to improve communication with guests. I was very impressed with how well Clock functions on mobile devices as well.

Pluspunten:

Ease of use on various platforms (desktop, iPad, phone), occupancy calendar, guest mailer templates.

Minpunten:

It would be a good thing to allow property to change a background photo, show what type of credit card was used to pay a folio, provide more templates for guest mailers.

Clock PMS is versatile and adaptable

Opmerkingen: Clock PMS is a hotel management system letting us quickly observe the room occupancy and market track, while also having masterful booking management. Simply, everything is good with Clock PMS.

Pluspunten:

Clock PMS combines good hospitality management technology with user-friendly interface design which helps us easily arrange the rooms as well as better engage with value customers.

Minpunten:

Don't stop updating this really incredible property management system and introducing new cutting-edge features.

Scheduled to go live with Clock soon!

Opmerkingen: Since we have not gone live with Clock, it is difficult to confirm the actual benefits. However, if the PMS does work as well as they suggest and we envision, I believe that it will make our property much more efficient and effective. I am hoping for positive results!

Pluspunten:

The software seems fairly intuitive and capable. I appreciated the layout and the integrations, especially with the recent addition of Siteminder connectivity. The support staff seem to try their best to answer our questions and concerns.

Minpunten:

Since they are based in Europe and we are in North America, I do wish they had actual offices or staff based out in North America to deal with emergencies or important timeframes. I believe that implementation would have been more efficient if they were local. To start, 24-7 support (as many of their competitors have) would be great.

Clock fulfilled all the requirements

Opmerkingen: We are running a modern family hotel. We needed a SaaS system with a web reservation system, channel manager, and restaurant module. Being an IT professional myself, I did an extensive research before we chose ClockPMS. It fulfills all the requirements and the interface is very intuitive. Another plus are the regular updates and the interesting new features which are added without the client having to do anything.

Pluspunten:

User interface, Cloud/SaaS model, Easy Management

Minpunten:

I miss a good and flexible graphical/chart analysis module

Feature Rich, but confusing to set up and use

Pluspunten:

Clock PMS has all the features you would ever want in a PMS software.

Minpunten:

While it has a better design than many other PMS software​, it is still a confusing interface. The settings are complicated and not very well organized.

Overall a fantastic system.

Opmerkingen: Assist a local set up and helped them choose their software.

Pluspunten:

Employees have been able to book clients quickly and accurately. New employees have been quick to pick it up and support was helpful and friendly.

Minpunten:

Housekeeping data has small fonts I am unable to increase (that I know of), and had issues importing excel data, but overall great software.

Excellent support team

Opmerkingen: We opened in 2015 and Clock PMS is the first PMS we use. It has its own channel manager and web reservation system which means our availability is always up-to-date we never overbook. And the support team are great and always ready to help.

Pluspunten:

Support team, Channel manager update speed, Updates

Great for Reservations and Management!

Opmerkingen: This helps efficiency with guest reservations and allows for accurate and quick customer service. We love this software and it definitely speeds up the process and makes for an overall better experience!

Pluspunten:

This software is extremely user-friendly and allows customers and employees to increase satisfaction through making reservations with increased speed and accuracy. This software is simple to use but extremely effective.

Minpunten:

Uploading existing information into the system can be difficult when you first get it since they want it formatted a specific way, but after that it is smooth sailing!

Clock PMS won our trust with its ease of use

Opmerkingen: We were using custom PMS software and needed software to solve the following issues: bad support, undeclared changes in the APIs without backward compatibility , user requests taking very very long time to be implemented.

Pluspunten:

Clock PMS won our trust with its ease of use, the rapid support replies and the customer support as a whole.

Minpunten:

Maybe, it would be a nice idea to change the way Customer Request Polling works.

A dynamic company that develops constantly the software

Opmerkingen: We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.

Pluspunten:

API for connections to other systems

Great all-round , intuitive and easy to use PMS

Opmerkingen: Very happy we have chosen for Clock PMS. It suits our needs perfectly and allows me to monitor the progress of my business closely. It feels very solid, and well organised. We have been using it for several months now and I haven't been able to discover any bugs. I feel it is genuinely done by hoteliers for hoteliers, so really with the business in mind.
Best of all is the software is developed in such a way, our employees understand how to work with it within minutes. Very self explanatory! The program works great in combination with their POS solution.
And last but not least, their help desk is always available, very helpful and service minded. Great work!

Great PMS !

Pluspunten:

Cloud software can be use everywhere. Good security and flexibility, easy to use. no bugs. Very good technical assistance

Minpunten:

Reports are a little confusing. I would like to have some charts. Housekeeping tools can be improved.

Clock PMS-- Perfect for hotel use!

Pluspunten:

Clock PMS is super use-friendly and it allows you to do multiple tasks at once. I also love that you can access this software through your phone, tablet, and on a desktop.

Minpunten:

There is nothing I do not like about Clock PMS. Although there is always more room for improvement.

Candid review

Opmerkingen: Fully featured.

Pluspunten:

Ease of use All support tickets are answered and stored for future reference

Minpunten:

No UK based support No up to date on line proceedure manuals A lot to set up initially but only needs doing once