Clock PMS reviews

Excellent Multi Currency PMS

Opmerkingen: I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through.

Pluspunten:

I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities.

Minpunten:

I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications.

Eerder overwogen alternatieven: eZee Absolute, Cloudbeds, Djubo, WebRezPro, Hotelogix, Frontdesk Anywhere, 5stelle, RoomRaccoon en ResRequest

Redenen om voor Clock PMS te kiezen: We inherited the system. It was not cloud based and created significant systems management issues. It was not Multicurrecy and lacked seamless online reservations and numerous integrations I didn't think we needed until we had them.

Redenen om over te stappen op Clock PMS: Multicurrecy, cost of features, ease of setup, and presales support.

GREAT SYSTEM

Opmerkingen: Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.

Pluspunten:

I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests. Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen. I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!

Minpunten:

Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue. The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support) Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.

after one year of using Clock review

Opmerkingen: Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

Pluspunten:

Easy to set up new company

Minpunten:

Credit Card processing

Top Quality Program Great Technical Support Service

Opmerkingen: We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.

No Inconveniences, Perfect Platform for Management in Hospitality

Opmerkingen: Clock PMS was a game changer in my line of operations since there are no more customer complaints about double or over bookings.

Pluspunten:

It allows for booking management which eliminates the inconveniences caused by double booking

Minpunten:

Has a learning curve and this means that beginners must be taught on how to use it and this can be time consuming

It is a good software. Very Comprehensive

Opmerkingen: Search from the Internet

Pluspunten:

It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status

Minpunten:

I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards. I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes

Clock PMS Ensure Friendly Online Booking

Pluspunten:

Clock PMS has managed to share all the bookings online, and there is timely reservations.

Minpunten:

Clock PMS has a consolidated plan in managing all the bookings without challenges.

A useful and very good channel manager.

Opmerkingen: I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this. I hope it will always be good like this :)

Pluspunten:

Easy to use, usefull, display colour, So far this software is good.

Minpunten:

So far it hasn't been found. Hope it will be better.

Very Flexible

Pluspunten:

Api interface:: permits everithing you need. Many integration out of the box. Fast and accurate support

Minpunten:

the interface was old but with the last releases is modern and its customisation is easy

Clock PMS is really user-friendly for managing multiple properties

Opmerkingen: It helped me to do things faster and smoother which allowed me more time to do other tasks.

Pluspunten:

The ease of access makes it possible for our employees to quickly learn the features of Clock PMS and start using it effectively.

Minpunten:

Well, there are always things to be improved. But more importantly is that the Clock Software developers listen to the user feedback before planning the next improvements.

Clock PMS is amazing

Opmerkingen: Since the very opening of our property, we have been using Clock PMS, and it has been a great experience!

Pluspunten:

Automation of operations, quick and easy solutions, good channel manager, along with functional breadth.

Minpunten:

In my opinion, a call centre to the already existing Support Portal would be very nice and convenient for me.

Clock PMS rocks

Opmerkingen: We were using the very good Clock Software's Evo programme and it seemed only natural to take advantage of the next stage of PMS evolution - Clock PMS.

Pluspunten:

What I love most about Clock PMS is its ease of use, the real-time synchronisation of all data across the various distribution channels and last but not least - the incredible guys of the support team behind the stunning PMS

Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings

Opmerkingen: We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.

Pluspunten:

Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.

Minpunten:

Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)

Clock has proven itself as the native cloud-based, full featured solution that we'd been looking for

Opmerkingen: We're a 50-room, centrally located property in ever popular Bruges, Belgium and for some time already, we had been wanting to take advantage of what the cloud can achieve, things like having a limited (and budget-friendly) IT footprint, being accessible always and everywhere and having a closer electronic tie-in with our client base to strengthen our direct market share. We felt it really didn't make sense that existing hotel software interfaces are often separate and were convinced that we could increase efficiency and profitability with a more modern approach - like the one offered by Clock. As these were areas of concern following an earlier switch to a different cloud solution, we also needed something that was properly responsive - seconds do matter! Clock really have `measured up' and their team has been most supportive. Clock POS too has significantly lightened the workload and our room distribution has noticeably benefitted from the XML-connectivity employed by Clock. We now feel that our operation is properly supported in terms of software, Clock allows us to take advantage of some of the latest in hospitality technology and will likely continue to do so.

Clock pms

Pluspunten:

Clock is a system of the future. Is well integrated with the restaurant and we like it!

Minpunten:

Difficult to use and to set up the invoice system and payments for back office. The booking online is not endearing for clients with a nice design. See webhotelier.com they are very well on this.

Clock PMS has worked very well for us since the very opening of our island resort.

Opmerkingen: We have used Clock PMS since the very opening of our island resort. It has PMS and POS, and, most importantly, doesn't require expensive hardware. Running on solar energy, it is a perfect match for our needs, being able to use it on a rechargeable tablets.

Pluspunten:

I am still learning many things about Clock PMS. But Guest portal and its wide range of features has really impressed me. The currency and report options are also very useful in our day-to-day operations.

Excellent Product

Opmerkingen: They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements.

Pluspunten:

Very good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.

Minpunten:

It possibly doesn't have some of the functionality of some of the PMS from some of the larger players.

Overall, my business has had a positive experience with Clock PMS. Highly recommend!

Pluspunten:

Clock PMS is a very user-friendly program. It does not take long for my newer employees to learn the system. Another pro is the constant rolling out of updates.

Minpunten:

Clock PMS could improve on the ability to search for multiple rooms at the same time and I would like more options for integration.

Clock PMS is a full-featured PMS solution at a very competitive price

Opmerkingen: We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.

Pluspunten:

Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.

Clock really ticked all the boxes for me

Opmerkingen: As a relatively new family run business we were looking for a PMS that matches our business model. We found everything we wanted in Clock PMS and we loved its design. It runs on any device and we aren't tied to the office desk anymore.

Pluspunten:

Automated emailing. Drag and Drop on the booking chart. Responsive screens work great on any device.

Very good

Opmerkingen: I use it, but I think there is always something else to learn about its functionality

Pluspunten:

It can be accessed from anywhere.

Minpunten:

Some accounting records are missing.

A dynamic company that develops constantly the software

Opmerkingen: We are a new-generation hostel and have been using Clock PMS for a few of years now. Initially we chose it because of the good price management tool and the possibility to connect the PMS with external systems (API). As a result, we now have a faster check-in, which is very important in the hostel business, and better data analysis.

Pluspunten:

API for connections to other systems

100% more bookings from booking.com

Opmerkingen: Before switching to Clock PMS our hotel was using a closed PMS that has no access to the web and required a huge local network infrastructure. We wanted more bookings from abroad and started looking for a web based solution with a channel manager. Clock PMS turned out to be much more than we expected. It has a channel manager, POS, guest emails, etc. and it is web ready. We are extremely happy with our choice because we have increased our bookings through booking.com in 100% in relation to previous year in the same month.

Great software that makes life so much easier

Pluspunten:

Before selecting Clock PMS we went through several other systems. We found that the staff at Clock PMS very helpful both before we bought the software and also afterwards when setting up and even when we experienced some errors.

Minpunten:

We would have liked to connect to more OTAs for a lower price. Also reporting could be improved such as the city tax.

Awesome software and exceptional customer service

Opmerkingen: I researched quite a bit before switching the two hotels I manage and migrating away from Micros Opera, after 8 years, $$$.$$$ spent. Result: Clock does more and better, integrates Web reservations and channel manager, the cost is a fraction and the service is even better than Micros' - they are following our necessities also when this means software development, and they do i quick and clean. This is definitely the best SaaS PMS on the market.