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FieldEdge Flat Rate Mobile reviews

Over FieldEdge Flat Rate Mobile

Mobiliseer je servicebedrijf en verhoog je winst met de unieke forfaitaire prijzen van Coolfront die je volledig kosteloos kunt gebruiken.

Meer informatie over FieldEdge Flat Rate Mobile

Pluspunten:

What I appreciate most about cool front is that their pricing software integrates well with another system we use in our company (Fieldegde). It's makes pricing services easier.

Minpunten:

You have to pay for add- ons to integrate with QB.

Beoordelingen van FieldEdge Flat Rate Mobile

Gemiddelde score

Gebruiksgemak
4,2
Klantenservice
4,4
Functies
3,9
Prijs-kwaliteitverhouding
4,3

Waarschijnlijkheid van aanbeveling

8,2/10

FieldEdge Flat Rate Mobile heeft een totaalscore van 4,3 van 5 sterren op basis van 459 gebruikersreviews op Capterra.

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Reviews filteren (459)

Vladimir
Vladimir
Operations Manager, HVAC Service Technician in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent software for invoices and scheduling

5,0 5 jaar geleden

Pluspunten:

Integrated features such as scheduling onto Google calendar and ability to customize repairs, requires customer approval beforehand so that there’s no question on payment

Minpunten:

Lags when synchronizing across multiple devices, sometimes doesn’t find previous customer service history accurately

Reactie Xplor Technologies

5 jaar geleden

Thanks, Vladimir for the review! Glad you like the Google Calendar Add-On :) Stay Cool! Kate @ Coolfront

Stacy
Service Coordinator in VS
Geverifieerde LinkedIn-gebruiker
Machine- en installatiebouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great program & great value

5,0 5 jaar geleden

Opmerkingen: Overall it has been great, however there is a much room for improvment.

Pluspunten:

I love the ease of use. All of our technicans can easily navigate the awesome flatrate book, with its up to date pricing. THe invoices port right into our Quickbooks accounting program.

Minpunten:

If you have a ship to address with a different billing address, only the billing address displays on the work order when linked to quickbooks. Also in the agreements section it would be helpful if when searching for an agreement to add onto a work order if that information was in alphabetical order, however its not, it is in order by when it was added. FOR us this causes much headache and wasted time searching a long list that is rather difficult to find items.

Reactie Xplor Technologies

5 jaar geleden

Great feedback, Stacy! And thanks for the 5-star review!! Stay Cool! Kate @ Coolfront

Matt
Service tech in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I like a lot but a lot is to desired.

3,0 6 jaar geleden

Pluspunten:

Ease of use. Can be operated quickly with little experience. Like the part finder if you know how to use it.

Minpunten:

I hate when it wants to update while either writing notes or searching for a part. I wish there were tabs in my favorites for favorite filters, types of freon, or belts instead of looking over my favorites 3 or for times. I wish I could add a custom part or charge myself instead of having my office remake what I've already done just so they can send it back to me to add it on my favorites. All of the other techs said the same about updates. Add them to the home page when available. Frustrating. Finally inputting carrier numbers usually calls for 2 additional numbers or letters at the beginning of a part number. If typed in using the part number supplied from carrier it fails to find it. If those 2 first numbers or letters are left off when typing it in it will find it every time. I have found this only on carrier parts. Thank you for your help.

Joshua
Owner in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Coolfront is good but striving to achieve greatness

5,0 5 jaar geleden

Opmerkingen: I have been using Coolfront for 9 months now and they are truly making an effort to improve but I'm really waiting to see if this is going to be worth it as a long term solution.

Pluspunten:

Coolfront has fixed many of the bugs and random updating problems from the past. It integrates well with quickbooks and now offers payment options on the invoice with automated follow up survey options. There is a large database of repairs and equipment that makes invoicing quick and easy.

Minpunten:

Coolfront really really needs a downloadable app. Integration to quickbooks could be more advanced by applying payments collected on the job to the proper account upon sync. There us a lack of Lennox equipment and the pricing of the existing Lennox equipment is not accurate ($200 air filter?). The "get savvy" link would be much more useful by allowing customization. The technician assigned to the job should correlate to the email address that is seen on the invoice. The amount of invoices used does match the amount of invoices I've been charged for (Overcharged).

Reactie Xplor Technologies

5 jaar geleden

Thank you for your feedback and 5-star review, Joshua!! Stay Cool! Kate @ Coolfront

Bryan
Bryan
company owner in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

COOLFRONT has been a very pleasurable and user friendly software system for us.

5,0 6 jaar geleden

Pluspunten:

We had tried 2 other scheduling software providers prior to finding COOLFRONT. In both cases the experience was stressful and was not beneficial to our company's production and therefore our bottom line. COOLFRONT has had 2 positive effects on our business. Not only did it solve our scheduling conflict issues, but also gave us access to new, up-to-date, flat rate pricing that has increased our bottom line and helped us become a more productive service company.

Minpunten:

If there was one thing I would change about COOLFRONT, It would be to give ADMIN the ability to make changes to the cost of a part. When management feels like a customer needs a discount for that part or service, in my opinion, It would be much easier to simply adjust the cost of the entry that a tech has already found in the COOLFRONT data base, instead of having to make up a custom repair and price for that part .

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Outstanding - flat rate software

4,0 5 jaar geleden

Opmerkingen: We use the flat rate software often enough that it becomes easier and easier.

Pluspunten:

Flat rate makes the quoting easier. The labor, taxes, all included. That produces no arguments about hourly charges. As well, there are no part numbers on the invoices, just job numbers and task numbers. Makes the software less threatening to suave internet homeowners and business owners.

Minpunten:

Sometimes the needed parts are not available. Need to cross search better, (need either part numbers or descriptive search). Some parts are not prices well, (a little over the actual - better than being to low.)

Lori
VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Good choice, but need some improvements!

4,0 6 jaar geleden

Pluspunten:

Allowing real-time access to customer work orders and not having to keep up with "paper"work. I like that it syncs with our computer software, which makes it easier to receive work orders for invoicing faster for billing purposes. This will allow the customer to receive their invoice faster and allow payments to be accepted on the job site. The ability to be able to do that stood out to me and my technicians, making our jobs easier and more productive.

Minpunten:

An improvement needed was to be able to work offline - sending and receiving customer information. Having the need for wifi slows the process of receiving work orders & invoices to the billing department from the technicians while they are out in the field.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Fairly User Friendly

4,0 5 jaar geleden

Opmerkingen: For the most part it has been a good experience with Coolfront. Our profits and our price consistency has increased with the flat rate pricing. We have more customers paying on the job now.

Pluspunten:

Fairly user friendly. Creates consistent pricing throughout our service department. Can look back on a job and see which tech was dispatched to it. Upfront cost has lead to more customers paying on the job. Unlimited notes section for customers history. Paperless billing option.

Minpunten:

Parts data base can be hard to navigate. Can't upload pictures to include with the work order. Discounts could be easier to customize. Frequent issues with glance backs. It would be nice if admin had the ability to change the cost of parts and if each tech had a separate schedule.

Gene Loflin
CEO in VS
Geverifieerde LinkedIn-gebruiker
Kantoorbenodigdheden, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Coofront

4,0 5 jaar geleden

Opmerkingen: saves us from having the techs coming into the office to drop off invoices, saves the hassle of having techs run out of invoices in the field. Our over all ticket price has gone up as a result of using this product.

Pluspunten:

the ease and access is great. updated pricing is big plus. you dont need to buy a seperate flat rate pricing program this comes with it already.

Minpunten:

Limited number of custom repairs, limited number of installations .

Reactie Xplor Technologies

5 jaar geleden

Hey Gene! So glad to hear your avg. ticket price has increased with Coolfront's flat rate pricing. Awesome news!! Thanks for the great review :) Stay Cool! Kate @ Coolfront

Steve
Partner in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Coolfront Review

4,0 5 jaar geleden

Opmerkingen: Overall I like the simplicity of the Coolfront app and plan to keep using it.

Pluspunten:

Easy for both Dispatch and Techs to use. Good flat rate book that auto updates. Fairly inexpensive. Syncs with Quickbooks. Very customizable for different rates. Residential, Commercial, After Hours, etc.

Minpunten:

Double entry required for Quickbooks entries. If you mark a customer paid in Coolfront, they show as unpaid in Quickbooks. Customer and Internal notes do not transfer to Quickbooks. Not enough equipment quote options. Need closer to 100 than 25.

Reactie Xplor Technologies

5 jaar geleden

Thank you for your feedback, Steve!! We are so glad you're enjoying the Coolfront app!! Stay Cool :) Kate @ Coolfront

Jennifer
Office Manager in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Coolfront in HVAC Applications

5,0 5 jaar geleden

Opmerkingen: Coolfront has been a great additional to our company's toolbox. It allows us to get pricing to customers upfront and we collect payments a lot quicker than before we start using this program. We've been using it for several years and we have not had any problems with the software on our desktop or our mobile devices. I highly recommend it to others.

Pluspunten:

I like how easy it is to input information. I like that it shows past invoices for customers when you create a new work order for them. It helps us keep our pricing consistent between users and uses industry averages to keep our prices in line. I like that I get information about the jobs done right away instead of waiting to get it from the techs. I like that it emails out invoices, estimates, and receipts to customers right away.

Minpunten:

I don't like how it syncs with Quickbooks. The difference between taxed items and non-taxed items doesn't transfer over very smoothly so I have to enter everything into QB manually. The search tool could be a little more user friendly.

Reactie Xplor Technologies

5 jaar geleden

Thank you for the fabulous feedback, Jennifer!! We're so happy to hear how Coolfront is a great addition to your company :) Stay Cool! Kate @ Coolfront

William
Owner in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Gamechanger

5,0 5 jaar geleden

Opmerkingen: The software was very easy to learn. It easily integrates with quick books. You just tell the software your overhead and decide what you want your markup to be on certain price ranges and Coolfront does the rest.
Coolfront has drastically increased profit margins and we are no longer unintentionally undercutting our market. It has also streamlined our service records, cutting down on office work. This software is perfect for the one man show or a company with 50 employees.

Pluspunten:

Ease of use, easy integration, very affordable, continuous upgrades to cater to industry changes, tailored to your company, pay as you go (no contracts), and increased profit margins.

Minpunten:

There are some limitations compared to software that you would spend well over 10X as much. I would like to see some templates for “notes”

Reactie Xplor Technologies

5 jaar geleden

WOW, William. What an amazing review and feedback. We really appreciate it and love to hear how Coolfront has boosted your profits :) Stay Cool! Kate @ Coolfront

Christine
Manager in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Notifications and searching

3,0 5 jaar geleden

Opmerkingen: I usually have no problem getting an answer when I ask. However, I feel that Coolfront is not willing to look into changes or upgrades based on user suggestions. It's always "no, sorry, it doesn't do that."

Pluspunten:

I like that we can search repairs and easily send the work order to the customer.

Minpunten:

There is no way to be notified of a work order being approved by a customer other than to ask the customer to do an extra step. It is very difficult to search for a person. We should be able to search and find a work order/customer whether its in archive or not. It would be nice to search a customer and see their entire history.

Reactie Xplor Technologies

5 jaar geleden

Hey Christine - I'm sorry about the responses you've gotten regarding product feedback. We are really appreciative of your feedback and do communicate to the dev team. Please keep them coming!! Stay Cool :) Kate @ Coolfront

Jessica
Dispatcher in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Not tech friendly

5,0 5 jaar geleden

Opmerkingen: It's ease of use for the technicians who are not always computer savvy makes it good for the person in the office who has to understand what the technician is trying to convey.

Pluspunten:

Ease of closing out & invoicing calls. Typing gives you a lot of freedom for notes for customers. Searching, when works is phenomenal.

Minpunten:

Searching for parts. We use a lot of mobile home parts. None of the part numbers come up. It's usually hit or miss on trying to find part #'s. I end up searching for "blower motor" and try to find one who's cost matches ours.

Reactie Xplor Technologies

5 jaar geleden

Hey Jessica! Thanks for the feedback. We are always looking for ways to improve our flat rate search engine. I will pass your comments along to the dev team. In the meantime, please reach out if you need help navigating the app in any way. Stay Cool! Kate @ Coolfront

Bridget
Service Coordinator in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Software Ever

5,0 5 jaar geleden

Opmerkingen: Cool front has helped me with the dispatch calendar. It automatically sends all of the appointments straight to the google calendar. My service techs can easily put in pricing and collect in the field.

Pluspunten:

I have used many dispatching software and I find Cool front to be the easiest to use. I love that the flat rate pricing is built into the programming. It makes is easier for my service techs to come up with prices in the field.

Minpunten:

The only thing that I find annoying with the software is finding archived work orders.

Reactie Xplor Technologies

5 jaar geleden

Bridget - we are so ecstatic to read your amazing review!!! I will pass your feedback along to the dev team about archiving work orders but thanks so much for taking the time to share how much you love Coolfront and the flat rate database :) Stay Cool! Kate @ Coolfront

Clifton
Owner in VS
Nutsbedrijven, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Coolfront has the features I need for my HVAC business

5,0 4 jaar geleden

Opmerkingen: Good software, fair price for all you get and good support team.

Pluspunten:

I have used Coolfront for about 6-7 years now. 3 with my previous employer and 4th year when I went out on my own to earn a living. I like the features Coolfront offers with easy to find results for many parts stored in the database thats updated to list the cost of parts so you can give the home owner a updated repair estimate.

Minpunten:

Well, can't say nothing I don't like. The way it keeps track of all invoices and past calls to that customer is great too. I have recommended Coolfront to many business associates.

Reactie Xplor Technologies

4 jaar geleden

Thank you for the positive review Clifton! It's great to hear that you've started your own business and that Coolfront is part of your success.

Ryan
Office staff in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Very robust pricing matrix for nearly anything you might run into

4,0 5 jaar geleden

Opmerkingen: Other than the above mentioned things everything else in my opinion works nearly perfectly for us and they also do a good job of updating the prices pretty consistently.

Pluspunten:

The system is very intuitive and surprising pretty acculturate when it comes to vendor prices and how they can use that to calculate your invoices . The signature feature is also nice and its looks very sleek in front of customers.

Minpunten:

That being said from a field prospective its great and simple to use but dispatching on the other hand could use a little work. For one scheduling 20 plus calls in a day can become a nightmare especially when you have people calling in to change appointment times. Hopefully one day they will make a new interface for desktops its over complicated right now compared to other software services coming from the scheduling end of things.

Reactie Xplor Technologies

5 jaar geleden

Thanks for the great review Ryan! We've mentioned this to our development team and it's something we can hopefully implement in the near future! Are you currently using the Google Calendar feature?

Jessen
Administrator in VS
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I like Coolfront!

5,0 5 jaar geleden

Opmerkingen: I can enter Work Orders, and our techs can retrieve all of the customers' information on their phones. This facilitates a smooth transition from one appointment to the next, without having to check in with the office. The efficiency of entering Work Orders once, with the office and techs having access, saves time and minimizes miscommunication .

Pluspunten:

I can copy & paste all pertinent info. into my follow-up documents.

Minpunten:

I have to go to Archive and enter specific dates, to get any work order from a previous week. Simply entering that date, will not pull up the work order. Also, there is no allowance made for cancellations. We are paying for Work Orders that get canceled, which makes me hesitate to enter them ahead of time. This also affects our scheduling.

Reactie Xplor Technologies

5 jaar geleden

Hi Jessen, thanks for the review! We always appreciate customer feedback and it seems you're throughly enjoying the Coolfront app!

Michael
Owner/ operator in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Nice program

5,0 4 jaar geleden

Opmerkingen: I am not able to charge a fair rate to my customers by using the flat rate

Pluspunten:

I like that the software has the repair parts listed in the program with labor time figured in.

Minpunten:

I would like tonse a secondary repair for systems that need more than one repair

Reactie Xplor Technologies

4 jaar geleden

Hi Michael, our support representatives would be happy to help you adjust your pricing so you can charge a more competitive rate for your area!

Clifton
Owner in VS
Nutsbedrijven, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My Coolfront Review

4,0 5 jaar geleden

Opmerkingen: GREAT SOFTWARE FOR BUSINESS OWNERS

Pluspunten:

I used this software t my Previous employer before I started WEATHER READY Heating and Cooling. I like Coolfronts software that makes it easy to keep track of all jobs and service calls. Coolfront is a great software for helping me to keep up with my business. I would recommend Coolfront to all HVAC, plumbing and electrical contractors.

Minpunten:

I have no cons about the software. I have had no issues.

Reactie Xplor Technologies

5 jaar geleden

Hi Clifton!! We are so happy you love Coolfront and are reaping the benefits of work order management and business efficiency. Stay Cool! Kate @ Coolfront

Stacie
Payroll Accounting Assistant in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Past and present use

4,0 5 jaar geleden

Opmerkingen: When I used the program years ago it thought the program was especially useful but we used it in a total different way. Using the voicemail system was what i was primarily using. At the new company we use Ring Central in a more administrative function and answering calls. the system has a lot of customization but I have yet to past the surface this time around at the new job.

Pluspunten:

I like that the software when used correctly can deliver a vast array of services and features. the Call forwarding and emailed voicemail alerts are also very helpful.

Minpunten:

When you make any changes even trivial ones the system has been glitching and causing it to reboot.

Reactie Xplor Technologies

5 jaar geleden

Hi Stacie! We're glad that Coolfront Agreements has saved you time and you enjoy all of the features. Thanks so much for the great review :) Stay Cool! Kate @ Coolfront

Jay
Service Manager in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Life changing software for your HVAC business!Get this now!Having the history available is awesome!

5,0 6 jaar geleden

Opmerkingen: Consistent pricing helps me and my customers know that if I send Tech A or Tech B out, the price will be the same because they are using the same flat rate book! Also, customer history and Quickbooks integration is the cats' meow! Highly recommend this software for any HVAC, Plumbing or Electrical Contractor out there as a zero cost way to get into the flat rate pricing model.

Pluspunten:

Integrates with Quickbooks easily. Keeps a history (Glance Back) of previous service calls for the customer that is super easy to review. Updates database frequently to keep abreast of changing commodity prices (refrigerant, etc.). Zero cost to business to use. Hands down, the best choice for any HVAC business! Uses the same flat rate as Profit Strategies, but in an electronic, searchable form.

Mike
owner in VS
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Coolfront functionality review

4,0 5 jaar geleden

Opmerkingen: Overall good experience - has allowed us to access customer history way easier than in the past.

Pluspunten:

Easy to understand, good product support, integrates well with quickbooks

Minpunten:

IMO, the main screen layout & menu setup needs to be completely reworked - A side or top/bottom menu bar would be a much better layout & would speed up use by not having to constantly go to the home button & waiting for a menu to select from

Reactie Xplor Technologies

5 jaar geleden

Hi Mike! Thanks for the feedback. We love hearing how we can make Coolfront easier to you. I will pass you design comments onto our development team. Stay Cool! Kate @ Coolfront

Tom
President Service technician in VS
Olie en energie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Please fix issues

3,0 5 jaar geleden

Opmerkingen: The server is slow and does not stay open, if you forget to hit save which I have done many times every thing disappears which sucks let’s say the phone rings your mind is on something else and you loose everything it’s a huge waste of time or you completely forget and the office asks where are your notes ya that’s a shitty set up.

Pluspunten:

We are now paperless and the techs are using Ipads

Minpunten:

We should be allowed to set up service to our needs. Pease get rid of the save your notes thing I would rather the notes always be there and have the ability to edit! When they disappear at 7pm at night on a service call and you have to rewrite them it SUCKS!!!!!

Reactie Xplor Technologies

5 jaar geleden

Thank you so much for your feedback, Tom! Please let us know if you ever have any questions!! Stay Cool! Kate @ Coolfront

Max
Owner in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Super easy to use. Saves Time and Money.

5,0 5 jaar geleden

Opmerkingen: Coolfront is wonderful for the small business owner. They have great pricing and fantastic customer support. I recommend them to everyone and anyone with a small service business.

Pluspunten:

The software has great flat rate pricing, it is super easy to look up parts and even do custom repairs. It syncs with Quickbooks and even works offline!

Minpunten:

The only thing I don't like is that on android they don't have an official Google store app. Definitely not a big deal but something they should consider.

Reactie Xplor Technologies

5 jaar geleden

Hi Max! Thanks so much for your wonderful review and feedback :) Did you know that you can add the app as an icon to your Android's home screen so that you can easily access it that way? If not, chat with us on coolfront.com and we will get you set up ASAP! -Kate @ Coolfront