Lodgify reviews

Lodgify - because life's too short

Opmerkingen: Great experience. Very quick and helpful support.

Pluspunten:

Very easy to setup and get started. Compared to hosting your own website and administering the software. Lodgify is a great time and effort saver. I really don't know how I managed before!

Minpunten:

Reports are very limited. The price for the premium version is too high

Eerder overwogen alternatieven: Beds24, Guesty For Hosts en Lodgable

Redenen om voor Lodgify te kiezen: To save time and project a more professional image

Overgestapt van: Joomla

Redenen om over te stappen op Lodgify: Lodgify offered a more simple changeover

Our Success with Lodgify

Opmerkingen: Very positive and professional - from sales, to onboarding, to post-launch to all the support from the team. I want to thank the team for the best combo of holding our hand and pushing us to ensure we transitioned in the timeframes needed.

Pluspunten:

We chose Lodgify for it’s multi-channel support, remote lock integration, website builder and mobile phone support — all that was delivered as expected. In addition, the onboarding and post-launch support, as well as customer support has exceeded our expectations!

Minpunten:

There are a few features we hope to seem come more quickly in the roadmap, including support for sms/text messaging (this is how most folks prefer communicating) and some additional options on payment policies. We also would prefer an easier approach to handling phone reservations, as we do have guests who prefer to give us all their info over the phone and have us make it for them, versus online.

Go somewhere else

Pluspunten:

Payments are really easy and intuitively set up. Support is good.

Minpunten:

Many missing functionalities and integrations. I used their dynamic pricing tool which cost me a bunch of money as it is wildly ineffective. They weren’t able to get any bookings which was higher than the minimum price I already set and had prior. Waste of money. I asked for a refund as they effectively destroyed my profits, they denied. I then wrote a bad review. They had me go through the process once again only to give the same answer. Waste of my time and money.

My Lodgify experience

Opmerkingen: I was very happy with the on boarding process of Lodgify, they took me through the setting up of the system, very methodically, and ensure that the channel managers were linked up and working. The helpdesk responds very quickly and provides great customer service.

Pluspunten:

The pros of Lodgify are that it is exceptionally easy to use, as a fantastic help desk and has really helped me increase my bookings and work life balance. It does what it says on the tin.

Minpunten:

Lodgify could improve the CRM software to enable marketing to past customers and enquiries

Looks like I made the right choice choosing this channel manager

Opmerkingen: Very positve experience so far thanks to the extensive onboarding sessions. This really made the difference in getting me quickly setup and running.

Pluspunten:

Really nice platform that can synchronize all the data from the top vacation rental sites. The onboarding is quite involved but luckily they provide you with an expert that sets all the backend rules and default settings for you while showing you around. I spent a very productive 2 hours online with this agent and came out feeling very confident. I had spent some time playing around with a demo account before deciding to jump in, and that did not give me an overview of all the depth and flexibility that Lodgify offers. I'm really glad that I went with them.

Minpunten:

The single calendar view can use some optimizations (the multi calendar view is perfect). But they already told me they were looking into this and that there will be an update soon. In general it seems like they are constantly developing the platform further and so there are constant improvements.

Eerder overwogen alternatieven: Smoobu en Hospitable.com

Redenen om over te stappen op Lodgify: I chose Lodgify because I could easily map different rate structures from Booking.com to Lodgify. Also because the own rental website support was extensive and there was no need to pay additional fees to accept reservations through it.

Terrible company

Opmerkingen: Initially (years ago) was good customer service/account managers. Now its possibly the worst company ive had to deal with. Completely arrogant, not interested and focused on profits not the product/experience. Ask for help and expect to be told that they will be increasing the price.. contact senior management and expect your emails to be read and ignored. Dont get sucked in... plenty of better alternatives! We switched our properties to Tokeet and it is allot cheaper, has more features and amazing customer support. I doubt Lodgify will survive long with their attitude towards their clients.

Pluspunten:

Reservation system is okay but does not help if they provide a terrible website that does not convert

Minpunten:

Customer service is horrible! Greedy company only care about increasing their profits (years ago this was not the case) they seem to think and act like they are a large corporation now and dont need to help you.

Eerder overwogen alternatieven: Tokeet

Redenen om voor Lodgify te kiezen: Tokeet is a far superior product and offers a far superior support and allot cheaper! Its a no brainer to leave Lodgify and goto Tokeet.

Overgestapt van: Tokeet

Redenen om over te stappen op Lodgify: It was a fair price and had good support (4 years ago)

So far a good start

Opmerkingen: So far so good. Any change is a big effort.
I do hope the too is further developing staying at the edge of technolog

Pluspunten:

- Pipeline - very complete - good price-value ratio - customer service normally quite reactive

Minpunten:

- on boarding was so-so - limited integration to other channels and other tools (e.g. Nuki)

Great job by Andrew!

Pluspunten:

It's functionality to connect with Airbnb & Vrbo as well as the integration with our website. All in one platform!

Minpunten:

It's a little difficult to navigate at first, but [sensitive content hidden] my onboarding specialist answered all my questions!

Excellent Vacation property platform

Opmerkingen: I'm relatively new to Lodgify and have only had a handful of rentals but the ones we've had have given me a good experience.

Pluspunten:

easy access and central location for all relevant data to manage property rental

Minpunten:

Fees are too high per rental and an evaluating if it is worth it

Very good experience

Opmerkingen: The onboarding specialist has done her job very well, now I am going through a learning curve.

Pluspunten:

Very complete, affordable easy to learn..`

Minpunten:

nothing, everything seems pretty easy...

Great for taking direct bookings and great integration with multiple channels and pricing software.

Opmerkingen: Have received quite a few direct bookings for which I charge more but still save the guests money since the AirBnB guest fee is very high.

Pluspunten:

• Website was really easy to set up to take direct bookings and allows customization. I set it up on my own and had it ready to go in just a couple of days. • Great blogs with tips on set up and other ways to improve your business. • Integration with Pricelabs, AirBnB, VRBO, and booking.com are great - Lodgify takes prices from pricelabs and moves those to VRBO since VRBO and pricelabs do not have integration • Payment processing is expensive but works well • New integrations and features happen quite often • Customer support is very responsive I first tried Tokeet, then Beds24 and then switched to Lodgify which has been much better.

Minpunten:

• Software doesn't allow monthly automatic charging for guests who book for a few months at a time which is something AirBnB does so makes it hard to convert these types of guests to direct bookings. Contractors get paid monthly from their company so want to be able to pay monthly also so I need to manage these payments manually. • There is an ability to create canned messages but no way to schedule these to send automatically. There should be a way to send messages automatically when a booking is made, before and after check-in for example. I use SmartBnB for this now which works great for AirBnB and VRBO but doesn't help for direct bookings.

Eerder overwogen alternatieven: Beds24 en 365villas

Redenen om voor Lodgify te kiezen: I didn't like the way the software worked. I wanted something that was easy to set up, create billing and create a website.

Overgestapt van: Beds24

Redenen om over te stappen op Lodgify: The key item I wanted was the ability to push pricing from pricelabs to VRBO which I knew Lodgify was working on when I bought it. This along with the ability to simply create a website was great.

A huge thank you to [SENSITIVE CONTENT]!

Opmerkingen: I have been very impressed with the modern, user friendly interface and would recommend it to anyone with 10 or more STR properties they manage. [SENSITIVE CONTENT] was who helped me through my on baording process and he was dedicated and incredibly helpful every step of the way.

Pluspunten:

The interface is modern, user friendly and every system is very easy to integrate and utilize within Lodgify. I am super pleased with the function of the PM modules. The website builder is insanely helpful. I am so excited that reservations, guest communication, employee / PM management and our website is now a one-stop shop.

Minpunten:

I am still learning the software, but I would say having more control of how your properties are listed within the desktop, as far as having them in order when looking at the calendar.

Eerder overwogen alternatieven: Hospitable.com

Redenen om voor Lodgify te kiezen: - Did not have a modern interface- Did not have a website integrate- Did not have automated messaging or any type of guest communication capabilities- Did not have a PM module option

Overgestapt van: Little Hotelier

Redenen om over te stappen op Lodgify: - Having the website integration- Direct booking option outside of OTA's

Excellent Short-Term Rental Software

Opmerkingen: Overall, I'm thrilled that I chose Lodgify to build and grow my direct rental business! I would highly recommend it to any vacation rental owner.

Pluspunten:

The product is very intuitive and easy to use. Whenever I get stuck on something, Lodgify's customer service is fast and comprehensive. Additional features and add-on partners keep being released and added to the platform. I also really appreciate the education tools, blogs, webinars and more to help me improve my business. And I love the new mobile app.

Minpunten:

I wanted some additional website builder templates to choose from, but new ones are about to be released by Lodgify, so I'm really looking forward to that.

Eerder overwogen alternatieven: WordPress

Redenen om over te stappen op Lodgify: Lodgify had an easy to use website builder platform with great built-in features, as well as add-ons/plug-ins for other functions. It's only gotten better and more sophisticated over time.

Highly Functional Short Term Rental Management

Opmerkingen: Lodgify was awesome helping me onboard. Other than adjusting to the time difference between me and their customer service, I've had ZERO problems with their software. Some of the features of their software are the best I've seen, such as the ability to automate messages timed to a guest's check in or out. In addition, every question I've had has been answered thoroughly and with respect.

Pluspunten:

I like that Lodgify is easy to set up -- I was able to create a new website quickly and easily when my previous supplier sold the company to a competitor that I chose not to use. The creation of the website was quick, intuitive and easy. For the most part, things are organized in a fashion that is logical and I don't have to hunt all over the place to figure things out. Lodgify offers a dashboard, so a quick glance will tell me if I have a check in or check out today, within 7 days, and list all my action within the next 30 days. SIMPLE. BEAUTIFUL.

Minpunten:

Lodgify is a European company, so customer support, although very prompt with their answers was almost always an overnight wait. I found myself flailing around in the afternoon, knowing that I couldn't really ask any questions, since it was the middle of the evening/night where they were. Weekends, ditto. Although the customer service is AWESOME, there are some issues that need to be answered quickly. Twenty-four hour turnaround time is the norm here, which is almost always just fine -- BUT there are times when I REALLY need to see an answer ASAP... just not possible here. I'm not sure if it's because of the "no one wants to work" since the pandemic, or if this is just the model they've chosen to implement.

Eerder overwogen alternatieven: OwnerRez en Guesty For Hosts

Redenen om voor Lodgify te kiezen: MyVR sold to Guesty. Guesty caters mainly to Airbnb. I choose not to list on Airbnb.

Overgestapt van: MyVR

Redenen om over te stappen op Lodgify: OwnerRez was incredibly difficult to set up and even harder to get someone to talk to me. I had to set up an appointment a month out, even after I told them I would pay extra to have a consultant work with me.

Lodgify is terrible

Opmerkingen: It has been frustrating from the start but now that we have 4 rentals and are invested in it, it is difficult to switch to another one but I would do it in a heartbeat. Do not waste your time with Lodgify!!!

Pluspunten:

In theory I love the features they have but too bad they all do not function properly and have caused us to lose money on resos because of Lodgify's continued errors

Minpunten:

Everything. Their customer support is terrible. all of their features are really buggy.

Eerder overwogen alternatieven: Guesty

Redenen om over te stappen op Lodgify: thought it would be better but lodgify has proven to be horrible

Lodgify Review

Opmerkingen: When I was searching for the software for our business, just like you are doing now, I did the same research and read some reviews here on this platform, and gave it a try, and to be honest, made the best decision by doing that. Because not only I got my self a great deal( subscribed for 50 properties) cost wise, at the same time I got the product that I am extremely happy about, very functional, and gives me all the tools my business needs. Within a month we had a bookable website, and channel management( airbnb, vrbo, expedia booking). It also gives you a feature of i-cal, where you can integrate your listings with the rest of the booking platforms. Wish they open USA support center for quicker replies.

Pluspunten:

For starters it comes with free bookable website, with all the basic functions in order to be able to run rentals and business overall is a great feature they provide. Easy and detailed instructions and very quick implementation process. Also the CRM, multi channel management, owner portal, integrated SEO options to name the few, are very helpful and essential and they provide that all plus much more.

Minpunten:

We are within our 3rd month of working with this software and highly recommend to starters or anyone who runs properties on multiple channels. So far so good, and can't really find anything that I am not happy about, except for, our business is located in USA and dates are in Euro mode, but its manageable. Customer service is reachable only via email, and because of the time difference might take few hours for them to respond. They always do respond and fix everything and addressed all the issues we had so far. It is probably due to he fact that they do not have representation in USA which I recommend them to do. But has not been a huge factor for us at all.

Eerder overwogen alternatieven: LiveRez, Guesty en eviivo

Redenen om over te stappen op Lodgify: Price, how fast it was integrated, free bookable website

Excellent Experience so Far

Pluspunten:

So far the onboarding has been great and the functionality is very easy to use. It is taking some time to get onboarded but we have been incrementally progressing the project of transition.

Minpunten:

I've not found a con yet but I'm early in the onboarding process. So far so good!

Eerder overwogen alternatieven: OwnerRez

Redenen om voor Lodgify te kiezen: I needed a PMS that I felt more comfortable scaling. I needed a clean break from a system that I've been using imperfectly for many years so that I wouldn't have data issues.

Overgestapt van: Lodgix

Redenen om over te stappen op Lodgify: Ultimately it was responsiveness of Lodgify to answer questions that I had in order to make a decision.

Great app which has helped save time, streamline processes and heaps more...but...

Opmerkingen: Overall our experience has been very good. The support staff are very positive and know their stuff, so when the support is good, it is good. I have though had some challenging times trying to explain problems and in turn get the issue resolved. Lodgify shows a lot of promise and i look forward to seeing new innovations and improvements. Overall I still believe the user has to be quite computer literate and confident to have a go and set everything up.

Pluspunten:

Website templates offer a good range of choice, good functionality overall, payment setup is easy.

Minpunten:

Having said the pros above, I am not sure it is particularly better than other vacation rental software out there. I did a bit of research and chose Lodgify which has so far been good. I am still hopeful for other functionality to come in including: Main big issue for us is the Channel Manager is not comprehensive enough. I have been waiting on HomeAway for over a year but no word on this one as yet. I have my fingers crossed as it is probably second biggest player in our market. There has been some consistent problems with connection to booking.com which hasn't been explained to me why and i probably dont need to know the exact reason, but i just want it to go smoother than it has of late. Delay in getting answers from support team due to time difference has been a problem. Cleaner management would be a great asset and I keep hoping this will come along as offered by other software. Reporting is quite limited. reports to owners would be handy as some other software has.The interface with Zapier to extract data is pretty basic. Owner setup for each property is a bit restrictive. I would like more flexibility as to what owners can or cannot do/see. Pretty annoying that new subscribers get discount incentives to join up but loyal current subscribers dont. Look after your current subscribers the same.

Don't expect much help

Opmerkingen: Honestly, the software would have been sufficient enough had the customer service been able to handle issues in a timelier manner. I'm the first to avoid calling customer service for anything that I think can be handled via message or email but never having the opportunity to connect with anyone was onboarding was over just doesn't cut it when there are so many other options to pick from.

Pluspunten:

The product integrated easily at first but updates caused issues with channels that resulted in thousands of dollars of lost revenue.

Minpunten:

There is zero customer service. Have a problem, send an email...get a response the next day. Didn't answer all of your questions, write another email...wait another day. There is no one to call. They are based in London and all of the payment/cancellations policies reflected their time zone. So due dates for second payments were processed at midnight London time which means they went through the day before where I am located. Customers were not happy. Also, there is no option for guests to change their credit card info, so if the card on file fails when the damage deposit was due, the suggestion from lodgify was to "make other arrangements" with the guest. Communication from Lodgify was also a problem. There was an issue with the cloud system where I was locked out of the software for almost 3 hours and had multiple guests arriving but could not get in to make sure message were sent or if anyone experienced any issues. Lodgify sent an email letting us know of the problem and that it "wasn't their fault" almost 18 hours after I was able to log in again.

Lodgify saves time, improves consistency

Opmerkingen: Lodgify immediately synchronizes the rental property calendars across all channels, ensuring that customers, owners / users, and team members have the same data. This ensures that everyone has a consistent view of property status while allowing all involved to quickly and efficiently plan their activities and immediately adjust to new circumstances such as short-notice rentals or unplanned repairs and maintenance. It also keeps the property attributes updated so that customers aren't surprised by seasonal changes in amenities, etc.

Pluspunten:

Based upon a recommendation from a friend, we built our short term rental business around Lodgify and its channel management capabilities. This allows us to do things once and implement them across all channels, allowing us to have a consistent branding across all channels and to quickly respond to customers with minimal delay and effort. I can't imagine how busy we'd be, and how frustrated, if we didn't have such a capable channel management software. Integration with our banking, credit card, and payment systems, and with Airbnb, was extremely quick and easy to set up, and has worked flawlessly since setup. Very happy with all aspects. Due to difficulties with one channel's software, we were unable to set up the connection between that channel and Lodgify, even after repeated efforts by me, and the very responsive and always helpful Lodgify Integration Team, to try to get everything right. If that channel's team can get things working properly, the Lodgify team will have the connection up and running within a day or less. The point is that the Lodgify team will go above and beyond to help their customers!

Minpunten:

The Lodgify app works well to review and manage the calendar / reservations, but needs the property and listing management functionality available via browser - I need to be able to manage the listing when I only have my phone. Keep it easy on developers and owners / users - use the exact same look and workflow so that we don't need to sustain and learn different products / versions.

Very unprofessional company

Opmerkingen: Thieves! Watch out!Thieves! Be careful with this company! Their free plan is not free and they charge you a booking fee, I have my rental on AirBnB and VRBO and I want a channel manager to manage everything in one place, I managed to connect my Airbnb account but VRBO never worked and they did not provide any help to get the connection up and running. I never used the platform because was pointless and I continued to work on both Airbnb and VRBO platforms and not VRBO since Lodigfy connection VRBO never worked. For my surprise they started sending me invoices for bookings I was receiving directly on AirBnB platform and I then I raised several complaints and asked my account to be deleted and closed along with my data. They did not cancel my account nor deleted my details and on top of that left a connection open to my PayPal and after 4 months they ripped me off more than £700 after my account was "closed" according to the customer service person.

Pluspunten:

Nothing worked well, VRBO connection never went live nor did I receive any support. Pointless software

Minpunten:

Customer support was very poor and not helpful

Not suitable for professional use

Opmerkingen: After more than 2 years of usage, my opinion is that this product is suitable for personal use with a limited number of listings, but it falls short in terms of reliability for professional purposes. Significant improvements are necessary to make it suitable for professional use. I have encountered numerous critical issues that caused trouble with customers and have yet to be resolved. It is impossible to use it effectively in a team, as no team member is able to manage the inbox. The accounting aspect is also unreliable, with confusing fee discrepancies.

Pluspunten:

the good point is that it is easy to use and has a nice design -

Minpunten:

Riddled with bugs, this platform has caused me significant issues with customers, making it quite troublesome. As a team, we are unable to use it effectively since we have to share the same account, and none of us have access to the inbox. Additionally, while I also use Pricelabs, some of its features do not integrate smoothly with Lodgify, rendering it practically unusable.

Excellent service

Opmerkingen: So far everything seems so much easier to navigate the various platforms my vacation rental is listed on. There are a few tiny teething problems with the new interface but nothing major. It’s just little things like not showing any pets that will be arriving (although I can see in the AirBnB booking that pets will be arriving with guests).I do feel that I will be able to work long term with Lodgify as both they and I improve our skills.

Pluspunten:

The customer support (by [sensitive content hidden]) during setup was superb. I’m not great with computers and terminology so [sensitive content hidden] was fantastic in guiding me through the process. Very patient throughout, she explained everything so even I could understand what was happening. I’m sure that many other people would have no trouble navigating the setup but I needed help … and I certainly got it with [sensitive content hidden]. Highly recommended.

Minpunten:

I was offered a discount promo code from the sales dept before sign up. Unfortunately this code didn’t work at checkout and support couldn’t get it fixed so I had to pay full price.Although I was “passed up the chain”, no one got back to me before my free trial was about to run out and I was worried that I would lose all the work I’d done setting up my website … so I just signed up.At the time of writing this review I have still had no further contact with customer support.I must point out that this problem arrived during the weekend and not midweek.

Customer Service

Opmerkingen: We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.

Pluspunten:

When it works. Theis ability to solve basic issues is good.

Minpunten:

We have been with Lodgify since the summer of 2023. Their first-tier customer service reps on the phone are great, they get 5 stars. They solve most issues/questions. However, if they cannot solve the issue and it is sent to their "tech team" (located is some other place, far, far away) service drops to a zero. We have been waiting over 5 weeks on one open ticket (messages to guests were not being sent) and over a week on another (VRBO attachments were no longer being sent). We are in the process of looking at other providers, likely to switch to Hostaway. It's too bad because in many ways they are great, but in the guest services business we can't afford to have them cost us thousands in lost bookings due to poor service.

NOT user friendly/Best for Europeans/support overnight by email only for people in the U.S.

Opmerkingen: They advertise themselves as user friendly. They are not even close to user friendly.
There isn't an 800 support number. In fact it's all via email --overnight.
They might be great if you're in Europe. They seem not to have any interest in making their system friendly to non-Europeans. So far I have spent an extra $7500 (U.S.) above and beyond the Lodgify fees and I still can't even get the system to let me add a credit card for an older guest. It's a nightmare if you're not a website developer.

Pluspunten:

I like that it kind of syncs my direct booking calendar with my Vrbo calendar. I like that I can get my guests away from all the Vrbo fees and holding of my guests money for 30 days on refunds and baloney like that.

Minpunten:

You cannot get any support during the day in the U.S. You receive only emails in the middle of the night. It's never real time so if you are not a computer nerd you will need a developer to help you. You can not attach anything. They do NOT have the ability for you to attach anything or for your guests to say attach a photo to a review. You can not change the reservation page for your guests to use a U.S. system. Everything goes month--then day--then year. Good luck with that and keeping your bookings straight. They refuse to add a paperclip--they aren't interested in that, they say. They refuse to add a toggle to switch to U.S. calendaring or dollars vs Euros.