BigCommerce reviews

Over BigCommerce

BigCommerce is een toonaangevend cloudgebaseerd e-commerceplatform voor zowel gevestigde als snelgroeiende bedrijven.

Meer informatie over BigCommerce

Pluspunten:

It has a good amount of templates you can explore. Despite it is thought for people less into web designing, it also allows more tech-savvy users and developers to apply some HTML and CSS styling.

Minpunten:

Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening.

Beoordelingen van BigCommerce

Gemiddelde score

Gebruiksgemak
4,2
Klantenservice
4,2
Functies
4,2
Waar voor je geld
4,1

Waarschijnlijkheid van aanbeveling

8,1/10

BigCommerce heeft een totaalscore van 4,4 van 5 sterren op basis van 256 gebruikersreviews op Capterra.

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Reviews filteren (256)

Michael J.
Michael J.
CEO
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Strong but could use a few improvements. WordPress integration!

5,0 3 maanden geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Micah
Micah
Owner in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

BigCommerce has made my online business possible

5,0 vorige maand Nieuw

Opmerkingen: Overall I have had a great experience. When I had some integration issues with my payment processor, they were easy to chat with and very helpful.

Pluspunten:

I like that it helps my small business look bigger. It’s easy to navigate and use on a daily basis.

Minpunten:

There are only a handful of Free templates so many sites look similar.

Amadou saikou
Ingenieur informaticien in Guinee
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

BigCommerce

4,0 3 weken geleden Nieuw

Opmerkingen: BigCommerce e-commerce software that I highly recommend

Pluspunten:

This is the third (3erm) year that my BigCommerce store is still generating sales for me, this software is good

Minpunten:

Honestly, I have been using this software for 3 years without any problem

Ousmane
Responsable Digital Magic Guinée in Guinee
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

BigCommerce

3,0 2 weken geleden Nieuw

Opmerkingen: BigCommerce is perfect to launch your e-store

Pluspunten:

On BigCommerce, the payment by credit card is very secure and fast and mobile access is good, my store is well hosted

Minpunten:

Honestly, my store is well hosted without worries

Fatoumata
Marketing communication 3D Graphics Digital marketing Digital vidéo Web design in Guinee
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The best for e-commerce

5,0 3 maanden geleden

Opmerkingen: BigCommerce is a very good software of creation of electronic store

Pluspunten:

I created my online store to make even more sales on the internet with this good BigCommerce software. I add my products on my store and the transactions are good

Minpunten:

The payment is secure and fast. Basically everything is perfect, so no worries for the moment

Sanoussy
Digital Content Manager in Burkina Faso
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Bigcommerce review

5,0 2 weken geleden Nieuw

Opmerkingen: Bigcommerce is a very good software that I use for 2 years for e-commerce purposes to sell in different countries.

Pluspunten:

Bigcommerce allowed me to develop a simplistic software that allowed us small and medium businesses to operate on a large scale.

Minpunten:

The configuration of the application is not so simple and fast from another platform, because the payment is not slow.

Gnankoye
Data Engineer in Guinee
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

BigCommerce e-commerce software

4,0 4 weken geleden Nieuw

Opmerkingen: BigCommerce is software that I highly recommend for all e-merchants who want to create electronic store

Pluspunten:

Thank you BigCommerce for helping me launch my very first online store. I am very grateful to the developers of this software.

Minpunten:

To be honest, I was new to e-commerce but with BigCommerce I was able to create my store without any problem

Henriette
Digital - Public Diplomacy in Guinee
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

BigCommerce

4,0 4 weken geleden Nieuw

Opmerkingen: BigCommerce super nice software to create your e-commerce store easily

Pluspunten:

Thank you BigCommerce for allowing me to create my e-commerce store that brings me customers every day. Best e-commerce software

Minpunten:

I have never had a problem with BigCommerce since I launched my store on this software

Ibrahima Sory
Consultant SAS - Conformité RGPD in Guinee
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

BigCommerce

5,0 4 weken geleden Nieuw

Opmerkingen: BigCommerce is a very good e-commerce software that I recommend

Pluspunten:

BigCommerce is very effective in e-commerce, it is a good software in the creation of its online store. Mobile Access is very good

Minpunten:

I personally have never had a problem with BigCommerce until now

Carlos
Founder in Burkina Faso
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best commerce tool

4,0 2 maanden geleden Nieuw

Pluspunten:

The software is very easy to use and with very documented APIs. Easy to integrate payment methods like PayPal and stripe

Minpunten:

No problem detected in the use of this software, I highly recommend

Bintou
Chargée RH in Guinee
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

BigCommerce

5,0 vorige maand Nieuw

Opmerkingen: BigCommerce is very ideal to create its electronic store and very easy to use with the faster payment

Pluspunten:

This is the first software where I created my very first e-commerce store when I was struggling, and until now I receive impressive orders

Minpunten:

I've been using BigCommerce for several years now but I still haven't had any problem without lying

Jackie
Business Manager in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Happy over-all.

5,0 8 maanden geleden

Opmerkingen: Over all I am happy with BigCommerce.

Pluspunten:

I like the store I created. I like the creative freedoms in BigCommerce. I find my way around easily. I like that I could use Quickbooks to process payments. At the time I started my online store that was not possible with Shopify.

Minpunten:

You should be able to add locations to invoices. I don't print packing slips, just the invoices. I have to hand write the locations on the invoice for the person pulling items for the order. I wish I could sort the order of the items and have it stay that way! It takes a bit of time for the average Joe to learn their way around on BigCommerce. Once I got past the learning curve it became quite comfortable.

Overwogen alternatieven: Shopify

Redenen om voor BigCommerce te kiezen: OpenCart was very limited in its functions.

Overgestapt van: OpenCart

Redenen om over te stappen op BigCommerce: Because I wanted to integrate the payments with Quickbooks.

Justin
Justin
Director of E-commerce & Marketing in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

TYLER'S x BigCommerce

5,0 2 jaar geleden

Opmerkingen: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Pluspunten:

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Minpunten:

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Margaret
Margaret
UX Analyst in VS
Design en ontwerp, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great e-commmerce platform if you can't afford custom designs but have a large inventory of products

5,0 3 jaar geleden

Opmerkingen: The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.

Pluspunten:

I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Minpunten:

Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

Mark
Owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Bigcommerce edged out the competition for my online store.

4,0 3 jaar geleden

Opmerkingen: I tried several shopping cart e-commerce solutions and found that Bigcommerce suited my needs the most. I ended up using a free style template and customized it myself saving me a lot of money. Online and phone support are top notch!

Pluspunten:

The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.

Minpunten:

There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent.

Overwogen alternatieven: Shopify

Redenen om voor BigCommerce te kiezen: I liked the layout and template choices more with Bigcommerce.

Overgestapt van: Shopify

Redenen om over te stappen op BigCommerce: For my use, it was the superior product.

Nathan
Nathan
Marketing Manager in VS
Geverifieerde LinkedIn-gebruiker
Sportartikelen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Among the best ecommerce solutions for growing businesses

5,0 3 jaar geleden

Opmerkingen: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pluspunten:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Minpunten:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Overwogen alternatieven: Adobe Commerce, WooCommerce en Shopify

Redenen om voor BigCommerce te kiezen: Note: We switched from Lightspeed's integrated e-commerce offering but still utilize their cloud POS and inventory management software (connected to Bigcommerce via API). We switched because Bigcommerce offered greater scalability than Lightspeed's own solution, especially concerning the ease of managing our inventory across multiple marketplace channels.

Overgestapt van: Lightspeed Retail

Redenen om over te stappen op BigCommerce: Bigcommerce ultimately offered the greatest financial value in terms of entry-level features and marketplace functionality that were available to us as a growing small business.

Rick
CEO in VS
Geverifieerde LinkedIn-gebruiker
Computerhardware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

If you are serious about growing your business, there is no other platform to consider.

5,0 4 jaar geleden

Opmerkingen: For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Pluspunten:

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Minpunten:

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Lisa
Owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It's been a nice long relationship

5,0 7 maanden geleden

Opmerkingen: Overall, it's been pretty smooth sailing. Customer service is ALWAYS there and trying to help the best they can. They never leave me in the dark. Way easier and faster site than dealing with Magento.

Pluspunten:

I have used Bigcommerce for over 8 years. Overall, I think it works better and at a more reasonable cost than other related platforms.

Minpunten:

I have 1k parent skus with 11k child skus. It will not import my large spreadsheet. So if there is a major price change from my brands, it's impossible to import my vendor's .csv or excel sheet. We have to update each regular price and sale price one by one. Takes way too much time to permanantly discount items / sales too.

Overwogen alternatieven: Shopify

Redenen om voor BigCommerce te kiezen: Magento was a never ending money pit and operated very slowly.

Redenen om over te stappen op BigCommerce: Shopify charges fees for every sale. Overall with all the apps you need to buy with Shopify, Bigcommerce had more features out of the box. I still had to buy 4-5 apps. But I would have had to invest much more money with Shopify. Which wouldn't be enough money left for me to operate the rest of my business.

Jason
Owner in VS
Afdrukken en drukwerk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use but they didn't have my back

4,0 vorig jaar

Opmerkingen: At first it was great, but as they got bigger they didn't seem to value my business the same way and forced me to pay almost 3 times what I had agreed to. I was happy to switch to a competitor when I did.

Pluspunten:

I liked that it was very easy to figure out. It was updated regularly and laid out nicely. I built my first e-commerce store on my own using this software.

Minpunten:

I kept hitting walls with what I wanted to do. Some of the features were limiting like "Options" and I kept hoping they would improved them. They also made a change to their pricing structure and took away Customer Groups on the plan I was on. It was $29/mo and then all of a sudden it was $79/mo. I wish they grandfathered me in. When I called to complain or work something out, they had a take it or leave it attitude... so I left it.

Geverifieerde reviewer
Owner in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use and scale

5,0 8 maanden geleden

Opmerkingen: We have been with BigCommerce for six years now and have had very minimal downtime. The rare instances we've had to contact customer support have been handled quickly. Support forums and customer facebook group monitored by BC have been a tremendous help when troubleshooting or looking for ways to customize our online store.

Pluspunten:

Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time.

Minpunten:

Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site.

Overwogen alternatieven: Shopify Plus en Shopify

Redenen om voor BigCommerce te kiezen: We wanted to lessen the time required to update and maintain our ecommerce site so we could spend our time and money on marketing and other efforts.

Redenen om over te stappen op BigCommerce: Out of the box, Bigcommerce offers more built-in features that I would need an app for in Shopify which adds to the cost and slows down the site.

Tom
Head of IT in VS
Groothandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It Does The Job. What You Would Expect For An Ecommerce Site.

4,0 2 jaar geleden

Opmerkingen: We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go.

Pluspunten:

It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page.

Minpunten:

Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout.

Alana
VP in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Definitely better than Shopify

5,0 2 jaar geleden

Pluspunten:

I like the customer support, usually they can help with any problem. Their stores do a good job out of the box but for me, with over $10,000 products, it was a headache!

Minpunten:

I guess everyone is always looking for more flexibility. Their confirmation, invoice, etc. emails are the worst!

Overwogen alternatieven: Adobe Commerce en Shopify

Redenen om voor BigCommerce te kiezen: BC did more out of the box, our OScommerce store required so much customization.

Overgestapt van: osCommerce Online Merchant

Redenen om over te stappen op BigCommerce: Price, service, ease of use.

Jennifer
Jennifer
Front-end Developer in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Love it!

5,0 3 jaar geleden

Pluspunten:

We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

Minpunten:

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

Overwogen alternatieven: Shopify

Redenen om voor BigCommerce te kiezen: Lack of service and support for the product.

Overgestapt van: AspDotNetStorefront

Redenen om over te stappen op BigCommerce: Better customization options for our business at the time.

Renata
Digital Account Manager in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great E-Commerce Solution!

5,0 2 jaar geleden

Opmerkingen: It's a pleasant and delightful experience. It is a robust e-commerce solution for B2B, B2C and Wholesalers.

Pluspunten:

At our agency, we were used to working with WooCommerce, Shopify and we had never really worked with BigCommerce. Until we decided that it was time to step things up for one of our clients. We had a delightful surprise to see that BigCommerce is one of the most complete platforms out there, that is extremely user friendly whilst being robust and complete. You have every type of solution you can imagine within your platform. From Wholesale B2B to a simple one page shop, you can build it all. BigCommerce offers amazing templates you can choose from, and also the Cornerstone which is a blank canvas. As an agency, we've gone through the partnership process and we are officially a part of BigCommerce marketplace!

Minpunten:

What I don't like is how the development can be a bit different than what we're accustomed to, and not as user friendly as Wordpress. For instance, on Wordpress our team can set up the background in a friendly way for our customers to use and manipulate sections without the need of a developer 24hs helping them. Now as far as BigCommerce goes, the way some pages are set up require you to have an intermediate understanding of HTML if you want to manipulate some text and imagery. I find this quite difficult since our clients are the ones changing content on the website once we hand it off to them.

Geverifieerde reviewer
Operations Manager in Canada
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ecommerce Platform with Great Customer Service

4,0 3 jaar geleden

Opmerkingen: In general, I am very satisfied with the product. It serves its purpose for a reliable and easy to set up ecommerce platform with lowmaintenance cost.

Pluspunten:

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

Minpunten:

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.

Overwogen alternatieven: WooCommerce en Shopify

Redenen om over te stappen op BigCommerce: Gift Card feature out of the box.

Adam
IT Manager in VS
Openbare veiligheid, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

BigCommerce Review

4,0 2 jaar geleden

Opmerkingen: It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do.

Pluspunten:

We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Minpunten:

The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.