BigCommerce reviews

Among the best ecommerce solutions for growing businesses

Opmerkingen: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pluspunten:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Minpunten:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

I prefer BigCommerce for its simplicity and ease of use

Opmerkingen: BigCommerce has been the answer to all of the problems that have plagued my online store. Adding and managing products has never been simpler than it is on this site. With just a few clicks, I can make simple, customizable, and downloadable products.

Pluspunten:

In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true.

Minpunten:

Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years.

BigCommerce provides solutions

Opmerkingen: As mentioned above an extremely capable solution that is robust enough to solve complex e-commerce demands, but also nimble enough for either first time users, or non-tech focused store managers.

Pluspunten:

I had not previously used BigCommerce before taking on a new client in the retail space, but they had invested a good amount of time and effort and wanted to continue using BigCommerce moving forward. I was apprehensive at first, but quickly realized that BigCommerce is extremely capable and more than sufficient for almost all ecom build needs. I was especially impressed with their inventory management abilities and the ease with which we were able to integrate new SKUs into our build.

Minpunten:

Some of the backend felt like it could have been designed a bit more carefully. I would frequently encounter situations where I had to click through multiple fields in order to either input or manage product data, and while this seems inconsequential at first, when working with SKU lists of several hundred products, those extra clicks add up.

BigCommerce is great for your online business.

Pluspunten:

Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great!

Minpunten:

I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though.

BigCommerce welcome to the big market

Opmerkingen: BigCommerce has been a great acquisition for our company as it has greatly enhanced all our sales departments at all levels, through its range of functions the sales processes have improved dramatically increasing our productivity and revenue. The organization of orders and inventory management has helped our team to have more order in the processes.

Pluspunten:

Order processing has become much simpler at every step of the process since using BigCommerce, maintaining order and increasing customer satisfaction. The reports provided by BigCommerce are extremely detailed and give us a different perspective of all stages of the process, allowing us to maintain greater control and correct possible failures in time. The management of customer profiles allows us to make personalized offers and campaigns based on the products. The tool can be perfectly adapted to any type of company or organization due to its high scalability, the tools it offers help companies to increase the visibility of their products and services achieving a greater reach and generating higher sales revenue, despite its flaws the tool continues to improve and have a customer service quite adequate in our experience.

Minpunten:

We would like to be able to replace orders and quotes automatically to promote the opportunity and save time, allowing greater automation of all our operations. We would love to be able to add search filters according to the requirements of the search to be performed, this could save a lot of time and have greater control of the files. The possibility of viewing the products in alphabetical order seems to us that it should be mandatory in this type of tool.

Customisable eCommerce platform

Opmerkingen: Highly satisfied with the results after proper customisation

Pluspunten:

It is a powerful website build platform and the e-commerce features are top notch

Minpunten:

While it is highly customisable , you'd need a previous knowledge on IT in order to take advantage of all the features

BigCommerce Review

Opmerkingen: We wanted an ecommerce platform that can help us manage our online orders, manage our content on the store and website and manage SKUs and shipments all in one platform. The product has been great and offers great features

Pluspunten:

-Easy to use as compared to other ecommerce platforms -Managing orders and inventory is very easy -Great for designing online storefront -Great for both B2B and B2C

Minpunten:

The pricing is a trap, it increases with the use of different add ons

Bigcommerce review

Pluspunten:

Good CMS complete and easy to take in hand its customer support is also very reactive and it is possible to use free templates

Minpunten:

This software is very good it does not offer a free version

Great product for eCommercing

Opmerkingen: Overall, had a great experience using BigCommerce. I think it's one of the most popular, high quality, user friendly eCommerce platform out there.

Pluspunten:

The tech support is really helpful whenever you get stuck with something. They're quick and very knowledgeable. The product itself is very user friendly in terms of managing your inventory, shipping rates and individual products.

Minpunten:

For me, it was hard to edit or create custom sections in the theme file. Also, the paid version of themes are pretty pricey.

Ecommerce Software for all

Pluspunten:

1. Easy to use.2. Provides ready-made templates for beginners.

Minpunten:

Improve on analytics provided to allow for SEO/advertisement planning (more geo-specific data s needed).

Happy over-all.

Opmerkingen: Over all I am happy with BigCommerce.

Pluspunten:

I like the store I created. I like the creative freedoms in BigCommerce. I find my way around easily. I like that I could use Quickbooks to process payments. At the time I started my online store that was not possible with Shopify.

Minpunten:

You should be able to add locations to invoices. I don't print packing slips, just the invoices. I have to hand write the locations on the invoice for the person pulling items for the order. I wish I could sort the order of the items and have it stay that way! It takes a bit of time for the average Joe to learn their way around on BigCommerce. Once I got past the learning curve it became quite comfortable.

Definitely better than Shopify

Pluspunten:

I like the customer support, usually they can help with any problem. Their stores do a good job out of the box but for me, with over $10,000 products, it was a headache!

Minpunten:

I guess everyone is always looking for more flexibility. Their confirmation, invoice, etc. emails are the worst!

Big Commerce is our go to platform when developing e-commerce websites for clients.

Opmerkingen: Excellent. There are a few things that make it harder to sell to clients, but overall, it is an amazing platform and they are constantly trying to make it better.

Pluspunten:

Ease of use, customization and reliability. We develop custom Big Commerce e-commerce websites on a regular basis and this is our preferred platform.

Minpunten:

Monthly price is based on trailing 12 months of sales. I understand why it is this way, but for clients with higher priced products, they quickly exceed the maximums. Big Commerce competitors do not have the same business / pricing model which makes it a little harder to sell to potential clients because of this pricing strategy.

Excellent Shopping cart system that keeps getting better

Pluspunten:

The interface is extremely easy to use. I love how easy it is to add new products or modify existing products. The developers are constantly improving the shopping cart and adding new features.

Minpunten:

Sometimes when new features are added it causes a problem with the website. Customer service has been extremely helpful in quickly fixing any of these issues.

NONE of my expectations met

Opmerkingen: BigCommerce has met NONE of my expectations and all I’ve asked for is basic functionality. They constantly steer me toward expensive apps that do not integrate seamlessly. Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support. They also refuse to assign us an account manager even though we’re an enterprise customer. I beg you, DO NOT sign up for one of their plans. You will regret it.

Pluspunten:

BigCommerce has a minimal learning curve. I breezed though the backend even on my first day using it.

Minpunten:

BigCommerce charges WAY too much when all they really offer is the ability to integrate with other apps which also charge way too much. Their platform is a rabbit hole.

BigCommerce Review

Opmerkingen: It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do.

Pluspunten:

We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Minpunten:

The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.

Bigcommerce good for e-commerce store

Opmerkingen: we have been using bigcommerce for about 2 years in our ecommerce website, we used before woocomerce which requires more programming knowledge and it is more time consuming, since we moved to bigcommerce, we noticed a huge difference in the speed of the website, with bigcommerce and basic knowledge of HTML you can accomplish a lot of goals and modifications of the templates, but if you don't have any website programming knowledge you can still have your decent website, the package that bigcommerce include with their pricing you have enough tools to start runing your business without investing too much time. we save a lot of time with bigcommerce , uploading the products through CSV files and then we can export back all the info from bigcommerce to others marketplaces like eBay or Amazon, we recommend bigcommerce if you don't want to spend too much money but at the same time you would like to have a decent website, we just recommend to bigcommerce add more features to customize the website, like make more dynamic like other competitors can offer like Wix, and also offer more different templates, animations, etc , with more professional look, they haven't updated the templates a long time ago, just basic updates thank you

Pluspunten:

-Very reliable -Speed Website -Friendly user -able to sync to 3rd parties app -good pricing -simply to use

Minpunten:

-lack of templates options -lack of options that other competitors have -freedom to personalized the website, most of the stuff is better to use the template -limited on options to add videos or other links options type of fonts styles animations like other competitors

Great platform to built your own website

Opmerkingen: Bigcommerce is a good platform to built websites. It offers separate plans with very different features so it allows you to find what works for you.

Pluspunten:

Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce. We have adopted this solution for a couple of our clients. The main features we have encountered so far are:Very easy to set up and to use. The dashboard is very easy to understand so people with little knowledge on the backend can work with it without difficulties.There are no limits on the products you can list on the online store so it works well for business for multiple skus.When building the online store, you have multiple templates to choose from and many options as different payment getaways in order to personalize your online store.The standard plan is ok and comes with nice features as the giftcard options

Minpunten:

The main con is that the plan prices are slightly higher than similar tools. There are some features that might worth the cost but when considering options check if they might be useful for your business, otherwise a cheaper alternative might be a better option Templates are ok, but just a few ones are for free.

Big Commerce Review

Opmerkingen: We realized we needed a larger, more stable platform for our 110,000+ customers and Big C was a perfect fit for our company.

Pluspunten:

The Big Commerce platform is very easy to use and set up for your website. Very simple to set up shipping values and even payment systems. There is an app store within the back end that is FULL of additions you can add to your store. We use about 9 apps that range from SEO to live visitors on the website and analytics of where they are from and what pages / products they are looking at. I highly recommend Big Commerce mostly because of the ease of use and the 24/7 customer phone support you receive. Anytime I have had an issue or couldn't figure something out, I called them and they answered the question normally within 5 minutes.

Minpunten:

The only con I have is the price may be a little high compared to other ecommerce platforms, but you get what you pay for and this is the best platform with ZERO down time and best support we have ever had in operating our business for the past 12 years.

I love BigCommerce

Opmerkingen: Whenever an order is placed, I see it immediately in my email. I print the invoice, pass off to my staff, and they process using Ship Station, which is integrated through BigCommerce. All of our sales are saved and easy to search through on BigCommerce. When working with changing the look, etc., of the site, very easy to do. Customer service. Love the live chat option, and whenever I call I can talk with someone very quickly. Excellent service.

Pluspunten:

My business is a healthcare practice with a brick and mortar shop and online store for purchasing products and services. BigCommerce has been so easy to work with. I have been with them for some 10 years plus and couldn't be more satisfied. Customer service is top-notch, fast, and always available 24/7.

Minpunten:

I want to be able to go in and make a printable catalogue. I don't know that any software provides that, so not a complaint.

BigCommerce Review

Opmerkingen: BigCommerce is a platform that has helped me to build my online store. It is easy to use and has a wide variety of features that allow you to customize your store to your needs. I have found the customer service to be excellent, and they are always available to help you with any questions or problems you may have. Overall, I would highly recommend BigCommerce to anyone looking to build an online store.

Pluspunten:

There are many reasons to love BigCommerce, but here are just a few of the top pros: 1. BigCommerce is incredibly easy to use, even for beginners. The platform is intuitive and straightforward, so you can start selling products right away. 2. There are tons of features and integrations available, so you can customize your store to fit your unique needs. 3. BigCommerce is reliable and secure, so you can feel confident that your data is safe and protected. 4. Customer support is excellent, and they're always happy to help with any questions or issues you may have. 5. The platform is constantly evolving and improving, so you can always count on getting the latest features and updates.

Minpunten:

BigCommerce doesn't offer as much flexibility as other platforms when it comes to design and customization.

An advanced stores best friend

Opmerkingen: Overall, our experience has been great. This platform has housed us over the past few years and has adapted with us as our business has grown.

Pluspunten:

This software offers a lot more customization than its competitors. For a small shop, other programs may be enough but we personally deal with high order volumes and different tiers of customers at different price groups. Big-commerce allows us to keep these groups separate while still maintaining the same level of customer satisfaction across the board.

Minpunten:

The product still lacks a few customization options. This has limited us to differents sale types. We can understand when dealing with 1000's products and multiple customer groups, this could be difficult, but its something we would like to see in the future.

Big Commerce

Opmerkingen: Our overall experience with BigCommerce was excellent. The customer service team was always available. The site features were easy to navigate and the theme options were professionally designed.

Pluspunten:

Big Commerce features and website themes are perfect for small business owners who are looking to start a retail business.

Minpunten:

The platform is not set up for multi-vendor marketplace stores.

BigCommerce is the best e-commerce platform that ever existed

Opmerkingen: The product is recommended for both B2C and B2B offers very user-friendly interface and outstanding customer services. We have managed our online store with BigCommerce and the company made us convert more than any other previous platforms.

Pluspunten:

The platform is simply extraordinary, very easy to use. -Great for web design and managing content within the website/online store -You can easily offer vouchers and discounts with add ons to prospects -Managing orders and processing orders is very simple and straightforward -Processing payments is great -Great for reviewing all the products and helps prospects decide what to buy

Minpunten:

-I would only point out as the pricing of the platform is the strength of the product as it is not expensive, but every add on comes with additional price which adds up for us. -Time to time updating themes have been problematic

Easy to make basic sites, difficult to do more

Opmerkingen: It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Pluspunten:

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier. There are many custom themes for Bigcommerce, and most of them look great. The interface has gotten a much needed facelift in the past few years.

Minpunten:

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress. They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation is available, but I found myself scrounging around on forums for many basic features not listed in the docs. The in-browser theme editor is buggy and unreliable. For editing static pages, BC's WYSIWYG editor is meager and unnecessarily strict. The linter strips out perfectly valid code (like blank divs), and there's no way to include CSS on a page – meaning that any @media queries or breakpoints have to clutter up the main CSS file. There are very limited options editing your home page, and almost no options to edit your shop pages. And maybe it's just the theme we started using, but the pages load VERY slowly. It takes several seconds to asynchronously load the page content, so javascript running on a product page may not run for 3-4 seconds after the user lands! Not ideal The email editor is painful. We found ourselves designing in mailchimp and copy/pasting into BC when done. There's no way to send a test email either, do you have to complete an order each time you want to see that updated order email. I mentioned the interface is better, but it's still quite buggy.