BigCommerce reviews

Among the best ecommerce solutions for growing businesses

Opmerkingen: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pluspunten:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Minpunten:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Eerder overwogen alternatieven: Adobe Commerce, WooCommerce en Shopify

Redenen om voor BigCommerce te kiezen: Note: We switched from Lightspeed's integrated e-commerce offering but still utilize their cloud POS and inventory management software (connected to Bigcommerce via API). We switched because Bigcommerce offered greater scalability than Lightspeed's own solution, especially concerning the ease of managing our inventory across multiple marketplace channels.

Overgestapt van: Lightspeed Retail

Redenen om over te stappen op BigCommerce: Bigcommerce ultimately offered the greatest financial value in terms of entry-level features and marketplace functionality that were available to us as a growing small business.

TYLER'S x BigCommerce

Opmerkingen: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Pluspunten:

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Minpunten:

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find

Opmerkingen: The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team.

Pluspunten:

It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Minpunten:

* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear * Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

BigCommerce is designed for business growth

Opmerkingen: Let's use BigCommerce for the purpose of our internet commerce and love the website we have. The platform offers a vast selection of innovative features that any small business like ours requires for a complete, easily accessible, aesthetically and functionally appealing website. Because BigCommerce offers unlimited product layout, unlimited bandwidth, unlimited and different storage, we don't have to worry about exceeding storage limits, etc. This leaves us with more time to develop content, site optimization and other business-related activities that impact business growth.

Pluspunten:

BigCommerce is ready for any type of commerce. It is recommended for value-driven companies. Anyone who has a goal and is ready to carry it out will benefit from this strong foundation. BigCommerce is big commerce. And this is what you require to achieve your big business goals. With all the features it has advanced, BigCommerce ensures that the slope of the learning curve is imperceptible. If it is your first time to market through the internet, you need to use an e-commerce platform, which offers a vast and effective range of tools for you to succeed.

Minpunten:

On every occasion when it is necessary to use Rafflecopter for the purpose of a giveaway, it is not possible to start the program in BigCommerce. The context does not allow it. The blog capability is perhaps one of the weakest parts of BigCommerce. It would be wonderful if it could act like WordPress does.

Easy to use and scale

Opmerkingen: We have been with BigCommerce for six years now and have had very minimal downtime. The rare instances we've had to contact customer support have been handled quickly. Support forums and customer facebook group monitored by BC have been a tremendous help when troubleshooting or looking for ways to customize our online store.

Pluspunten:

Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time.

Minpunten:

Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site.

Eerder overwogen alternatieven: Shopify Plus en Shopify

Redenen om voor BigCommerce te kiezen: We wanted to lessen the time required to update and maintain our ecommerce site so we could spend our time and money on marketing and other efforts.

Redenen om over te stappen op BigCommerce: Out of the box, Bigcommerce offers more built-in features that I would need an app for in Shopify which adds to the cost and slows down the site.

Misleading Pricing, Deteriorating Customer Service

Opmerkingen: When I first started using the platform, I found the customer service phenomenal. Lately, the level of service has deteriorated sharply.

Pluspunten:

I like that I don't have to worry about maintaining my own website servers as I did when I was running my own platform.

Minpunten:

Lack of transparency on the pricing. Recently I was over billed several months in a row. When I wrote to them to raise the issue, they took three weeks to respond. Then they told me that their system raises prices when my sales revenue goes up, but will not lower them again when sales revenue falls. So it's my responsibility to watch my billing like a hawk and inform them when I fall to a lower pricing tier. Otherwise, they'll continue billing me on a the more expensive tier even though their own billing page indicates I should be paying far less.

Eerder overwogen alternatieven: Shopify

Redenen om over te stappen op BigCommerce: I was told BigCommerce was better at handling large catalogs.

I prefer BigCommerce for its simplicity and ease of use

Opmerkingen: BigCommerce has been the answer to all of the problems that have plagued my online store. Adding and managing products has never been simpler than it is on this site. With just a few clicks, I can make simple, customizable, and downloadable products.

Pluspunten:

In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true.

Minpunten:

Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years.

BigCommerce is great for your online business.

Pluspunten:

Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great!

Minpunten:

I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though.

Eerder overwogen alternatieven: Wix, Square Online, Squarespace en Shopify

Redenen om over te stappen op BigCommerce: I felt that Big Commerce offered a great value and was easier to use than the other platforms that I previewed.

Easy to Use

Opmerkingen: BigCommerce has helped us transition seamlessly from being a brick and mortar to online only sales.

Pluspunten:

Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern.

Minpunten:

Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway.

A great tool for customizable templates

Opmerkingen: I love it. It offers additional features like my online store's SEO, drop shipping, etc.

Pluspunten:

Love the templates available for my store and customization options.

Minpunten:

Price difference between the level of subscriptions can be a little high. Some basic features fall into a higher subscription.

Eerder overwogen alternatieven: WooCommerce en Shopify

Redenen om over te stappen op BigCommerce: BigCommerce was visually more appealing to me. I loved the designs available.

Big Commerce is our go to platform when developing e-commerce websites for clients.

Opmerkingen: Excellent. There are a few things that make it harder to sell to clients, but overall, it is an amazing platform and they are constantly trying to make it better.

Pluspunten:

Ease of use, customization and reliability. We develop custom Big Commerce e-commerce websites on a regular basis and this is our preferred platform.

Minpunten:

Monthly price is based on trailing 12 months of sales. I understand why it is this way, but for clients with higher priced products, they quickly exceed the maximums. Big Commerce competitors do not have the same business / pricing model which makes it a little harder to sell to potential clients because of this pricing strategy.

Eerder overwogen alternatieven: Shopify

Redenen om over te stappen op BigCommerce: Ease of customization, works better for the automotive industry.

BigCommerce is a great online store solution.

Opmerkingen: We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Pluspunten:

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Minpunten:

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Eerder overwogen alternatieven: WooCommerce

Redenen om over te stappen op BigCommerce: We use both, but I feel BigCommerce is the better solution. It offers more features.

Lack of innovation

Opmerkingen: tech support is great. Would I make the change now that i know what I know about how big commerce just cares about apps and not making the features native I would have not picked them.

Pluspunten:

It is stable. User interface is good. Best Tech support I have ever had from a shopping cart.

Minpunten:

Big Commerce is missing may native features that other shopping carts have already built in. The number one feature is instock notify you have to pay for and since they have apps for it they will never make it native. There store search is one of the worst but f you pay for a app you can get a better search. Also problem when you do find a app there is a big chance that support for the app is a hit or miss.

Eerder overwogen alternatieven: Adobe Commerce, Shift4Shop en Shopify

Redenen om voor BigCommerce te kiezen: Volusion raised there rate from 525.00 per month to 1950 per month.

Overgestapt van: Volusion

Its great website platform for the mid size companies

Opmerkingen: 1- It provides more customization opportunity in comparison with the prebuilt website platforms
2- Multi-warehouse functionality is better
3 - Integration with the custom made warehouse management system is better
4- You can add almost unlimited product variants

Pluspunten:

With this website we able to integrate multi-store inventories and track the sales

Minpunten:

If we able to minimize the price or have at least 10% discount it would be better.

If you are serious about growing your business, there is no other platform to consider.

Opmerkingen: For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Pluspunten:

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Minpunten:

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

It Does The Job. What You Would Expect For An Ecommerce Site.

Opmerkingen: We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go.

Pluspunten:

It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page.

Minpunten:

Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout.

Ecommerce Platform with Great Customer Service

Opmerkingen: In general, I am very satisfied with the product. It serves its purpose for a reliable and easy to set up ecommerce platform with lowmaintenance cost.

Pluspunten:

Although the platform offers a lot of features for an ecommerce business to be able to run daily operations and analyze data, my favourite part by far is the fact that it has a great customer service. Every time when there is an issue with the website or we have questions, we can chat with a representative from Bigcommerce. Their customer service is very reliable and knowledgeable. No waiting on the phone, no back and fort transferring between reps. Technical support is right there for you.

Minpunten:

I wish there were more applications that can be easily integrated. Compared to Shopify, Bigcommerce doesn't offer as vast variety of options.

Eerder overwogen alternatieven: WooCommerce en Shopify

Redenen om over te stappen op BigCommerce: Gift Card feature out of the box.

BigCommerce Review

Opmerkingen: It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do.

Pluspunten:

We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Minpunten:

The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.

Great platform to built your own website

Opmerkingen: Bigcommerce is a good platform to built websites. It offers separate plans with very different features so it allows you to find what works for you.

Pluspunten:

Bigcommerce is a great platform for small businesses or businesses in general that do not have a great budget to start developing their e-commerce. We have adopted this solution for a couple of our clients. The main features we have encountered so far are:Very easy to set up and to use. The dashboard is very easy to understand so people with little knowledge on the backend can work with it without difficulties.There are no limits on the products you can list on the online store so it works well for business for multiple skus.When building the online store, you have multiple templates to choose from and many options as different payment getaways in order to personalize your online store.The standard plan is ok and comes with nice features as the giftcard options

Minpunten:

The main con is that the plan prices are slightly higher than similar tools. There are some features that might worth the cost but when considering options check if they might be useful for your business, otherwise a cheaper alternative might be a better option Templates are ok, but just a few ones are for free.

Eerder overwogen alternatieven: Wix

Wish I Had Switched Earlier

Opmerkingen: My Previous ECommerce Provider did NOT make the transition to SSL smoothly and caused me to lose numerous customers. Also their periodic billing at first worked, then failed and they were unable to fix it. Big Commerce is on top of it. They come out with new features. Up time is good. Questions and problems are dealt with speedily and with correctness.

Pluspunten:

Ease of Use and Straight Forward. It works well.

Minpunten:

I had GREAT difficultly replacing my billing credit card. My previous credit card had been compromised. I needed to replace it. My undergrad degree is in Electrical Engineering! It took me 1 hour and a call to Customer Service to replace my card number to bill me. There should also be a BACK UP credit card, in case the old credit card fails. But there is none. Sometimes my customers call me because they canNOT understand the check out OR their computer may have a virus that does not allow them to check out. Amazon does NOT have this problem. If Big Commerce can make a check out that is equal to Amazon's, I and my customers would be happier.

Some Ups and Downs, but I'm a Loyal User All the Same

Opmerkingen: I signed up when they were fairly new to the market, and have seen the company change hands, grow, and make changes to the product. It's not been a perfect experience, but I've never really considered changing platforms because of any issues I've had. At the end of the day, BigCommerce lets me run my site without having to think too much about the web-side of things.

Pluspunten:

I love the general ease of use on the front end, while having a massive amount of control on the back end. Pricing has gone up over the years, but has always been fair in my opinion. With BigCommerce, I was able to single handedly set up my own online shop, add products, design the site based on their templates, and then stop back and focus on the day-to-day tasks of running a business.

Minpunten:

Their inability to have a robust iPhone app or even a truly useable mobile admin site is inexcusable in 2019. Customer service is usually good, but I've also had some fairly rough experiences.

I love BigCommerce

Opmerkingen: Whenever an order is placed, I see it immediately in my email. I print the invoice, pass off to my staff, and they process using Ship Station, which is integrated through BigCommerce. All of our sales are saved and easy to search through on BigCommerce. When working with changing the look, etc., of the site, very easy to do. Customer service. Love the live chat option, and whenever I call I can talk with someone very quickly. Excellent service.

Pluspunten:

My business is a healthcare practice with a brick and mortar shop and online store for purchasing products and services. BigCommerce has been so easy to work with. I have been with them for some 10 years plus and couldn't be more satisfied. Customer service is top-notch, fast, and always available 24/7.

Minpunten:

I want to be able to go in and make a printable catalogue. I don't know that any software provides that, so not a complaint.

A quick start platform with very good expanded features

Opmerkingen: Really a very good platform for a large variety of business sizes. It's not just for the little guys, its expandable and will grow with you.

Pluspunten:

This platform is quick and easy to setup, it also has advanced promotion features that many other platforms do not.

Minpunten:

Some of the connected features are harder to manage than expected.

Great software for ambitious sellers who want to sell on multiple platforms

Opmerkingen: Overall experience was pretty good but since some of our users find it hard to understand some features and due to the lack of quick fixes in the software we have decided to migrate to the other saas platform. We used bigcommerce for up to 2 years for e-commerce purposes to sell across different countries.

Pluspunten:

The most likable thing about this software is there are no platform fees associated unlike other platforms like Shopify. Also, they have some great free features and smooth integration techniques with other platforms allowing the sellers to sell in the different markets without much of a hassle

Minpunten:

The setup is not so easy and quick compared to other saas platforms. It's hard to locate and understand some features unless you have used them before which makes it not reachable for quick fix commerce, it needs some time and patience to fix the issues

BigCommerce is what keeps my business going

Opmerkingen: BigCommerce keeps my business going and does it easily. I have 1 other person that works with me so any excessive time spent on peripheral tasks cuts into our production significantly. With Bigcommerece I have not had to worry about that at all and get to keep doing what pays the bills.

Pluspunten:

As a web based business it is imperative that my website work and as a small business I have to be able to keep it going myself. BigCommerce fits both of those for me. I have set it up and managed it all myself. Some things are easier than others but overall this software is great.

Minpunten:

Although they are constantly adding apps that integrate, there are not as many options as some other companies but they are constantly adding and updating them.