Gusto reviews

I’m an employment lawyer and I consistently recommend Gusto to my clients

Opmerkingen: Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pluspunten:

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Minpunten:

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Gusto review

Opmerkingen: Overall experience is good but there is some space for improvement.

Pluspunten:

It has a user friendly interface and has an affordable price.it can easily integrate with other tools.

Minpunten:

It has limited customization and reporting capabilities and also limited scalability.

There is a reason they have a pig running across the screen.....

Opmerkingen: Incorrect payroll periods mandated by Gusto, cannot be changed when we have updated reporting period.Cannot increase an employees pay effective 1st of month because Gusto does not allowOverall horrible, have no choice, employer selected. Prefer ADP (the best) or PrimePay (close second).

Pluspunten:

Links well with benefit providersCheap, about 75% cost of ADP

Minpunten:

Customer service goes home at 4pm (will hang up on a call at 3:59pm)No flexibility for payroll professionals to override period dates/pay increasesMost of the customer support (return call requested) do not speak English as first language which has caused serious communication issues and incorrect resolutionsEmail re tax issues is never resolved beyond the acknowledgement of receipt of the email.

Gusto has worked well for our law office

Opmerkingen: I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.

Pluspunten:

Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.

Minpunten:

Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.

Make HR task Easy with the help Of GUSTO

Opmerkingen: Helping ADMIN team to resolve any documentation realted task of the Employees

Pluspunten:

1. Reduce the hectic of HR team of manually gathering information and put in on Online database2. Have a decent and interactive interface which allow employees to complete onboarding task in a quick and easy way .3. Reduce the hectic of Admin team by reducing their work load of managing salary flow in a company

Minpunten:

1. Sometime error occur while uploading the onboarding documents.2. Everytime need to remove all the cache memory of the browser

He is the Director of Human Resources

Opmerkingen: Help us manage employees, their salaries, incentives, permanence, and detailed reports about each employee and save us a lot of effort, money and time

Pluspunten:

Simple and easy to use interface and manages human resources in all respects as employees, salaries, incentives and permanence and supports customers as well.

Minpunten:

The features in the program serve small and medium companies to some extent but do not support large companies, and in human resource management does not include new employees well It supports both existing ones.

Effortless HR/Payroll

Opmerkingen: We grew our startup from a 2 [sensitive content hidden] team to a team of 8 FT and 12 Contractors now and Gusto made the process effortlessly simple.

Pluspunten:

Gusto is HR in a box. It’s one stop shop for HR, payroll, employee benefits needs. The service is backed with quality support from experienced HR professionals who are readily available to answer any questions you might have.

Minpunten:

We started with Gusto as a 2 [sensitive content hidden] team. We knew nothing about employee management and Gusto made the whole process of hiring new employees, setting up payroll and employee benefits as simple as it could get. It was like our in-house HR team full of HR professionals. I love the product and have zero complaints about it

Fantastic clean HR suite

Pluspunten:

Gusto is such a fantastic HR app! It's so well-designed and focused on providing everything you need to manage your HR needs. I love how easy it is to navigate and find everything you need without feeling overwhelmed by too many features or information. Unlike other apps like Rippling, which can be a bit buggy and cluttered, Gusto keeps things clean and simple. It's perfect for managing everything from payroll to employee management and compliance.

Minpunten:

The interface can be a little slow at times, but it has gotten much better over time. Other than that, I don't have much to complain.

Make Your Life Easier with Gusto

Pluspunten:

Gusto is a great way to automate mundane payroll and tax-related tasks. They send reminder emails as needed and you never feel overwhelmed with unnecessary communications.

Minpunten:

I haven't had any problems or concerns with Gusto.

Recieving my paycheck with Gusto

Opmerkingen: My overall experience is great with Gusto, i really love the look and feel of the platform and how it communicates to me the information.

Pluspunten:

I like how the design of the webpage and emails are simple and enjoyable, i can navigate it and understand it really easily, its very transparent which i value alot since it comes down to my payroll.

Minpunten:

Sometimes it can get a little complicated to do some processes and it isnt that clear on what i have to do to to finish, like checking my email for a certain link but other than nothing else.

Great Payroll Processing Platform for Small Businesses

Opmerkingen: Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.

Pluspunten:

Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.

Minpunten:

Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.

Great Payroll Software for a Great Price

Opmerkingen: Overall, Gusto is great tool for achieving many of the Human Resource and Payroll functions for companies of all sizes. Gusto's ability to operate immediately as well as its ease of use make it perfect. The reminder functions in Gusto are phenomenal, well thought out and appropriately timed. The system runs well, without any issues. In fact, I don't really recall ever having an issue running payroll because Gusto was down. The product is well worth the money and has a great price point, considering all of the available functions. I would highly recommend Gusto.

Pluspunten:

Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money.

Minpunten:

The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources.

Best DIY software in the payroll market

Opmerkingen: I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Pluspunten:

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Minpunten:

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Foundational HR Tools for the Little Guys

Opmerkingen: Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.

Pluspunten:

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

Minpunten:

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

Better than nothing

Opmerkingen: I am disappointed. I though I was getting a first tier payroll software with faster turnaround for less money. I got a lees than complete feature set with hit or miss service.

Pluspunten:

It is easy to use and set up. It is much more straightforward than many of its competitors. Onboarding was mostly drama free.

Minpunten:

The system is not as robust and feature rich as its key top tier competitors like QB or ADP. Once we started using it we found features missing that we took for granted would be there. One of the key things that made us choose Gusto was the ability to give our staff direct deposit payments next day. In practice the design of the system makes that impossible for us. We discovered a glitch in the system that prevented us from properly reporting overtime in our state. Gusto was unable to find what was wrong or give us a workaround, We found one ourselves minutes from our payroll deadline. Customer support is erratic, with some folks providing helpful and timely support while others are not significantly better than us guessing . We kept getting routed to our designated representative when all we needed was a simple question to be answered. The time it took to locate and hook up with our rep was longer then it took to get an answer. Pro tip to customer support: If you don't know the answer, dont send me a link to some general background topic. It does not help.

Switching back to Square Payroll by year-end

Opmerkingen: Not at all pleased. I was hoping to love this but did not

Pluspunten:

The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients.

Minpunten:

Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end.

Payroll Made Easy

Opmerkingen: The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes very little time. We have saved money by switching to Gusto who offers reasonable service charges. Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings. Our entire company loves direct deposit and we are very happy with the services Gusto has provided.

Pluspunten:

Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.

Minpunten:

Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.

The best online payroll provider I have ever used

Pluspunten:

Gusto is extremely simple and quick to configure, and speedy to run payrolls—even custom payrolls or additional payrolls—during the month. It has been an incredibly user-friendly and intuitive solution for someone not familiar with accounting or payroll processes.

Minpunten:

I have had nothing but success with Gusto. No issues, no payroll processing problems, nothing. They pull funds Monday for Friday pay, which might be a long gap, but also offer a shorter payroll process, where you can pull funds Wednesday for Friday pay . . . I just haven't configured that shorter process yet.

Customer service leaves you lacking

Opmerkingen: I would have gave them a 5 star rating a year ago, but their customer service as dropped to bottom tier in the past 12 months. The software is good but if you need help it is now next to impossible to get to help. I have discussed this with them on numerous occasions and it has only gotten worse. The problem is no matter how good the software is - if you need help with payroll, you need the help now. If you are skilled in all things payroll you should be ok.

Pluspunten:

It is easy to use and easy to implement. The self service reporting is OK and they are good at state filings.

Minpunten:

If you have any sort of question or problem you will be waiting a good bit to find someone who can help you

Catches All

Opmerkingen: Having payroll done properly and also having insurance information right there is great. Service industry as a whole has no ins but I can give options that employees can get if they are interested on their own.

Pluspunten:

There is one thing that separates this from other payroll/HR...it catches everything. I don't have to offer ins but there is a lot of information availiable thru Gusto if I need it. However, child support orders also require insurance is availiable for the child. Servers job bounce and don't always mention court orders on the tax paper work. Gusto knows, Im not sure if it is specifically looked for because of an innovate idea that the child support order is for the child..per the law. Or the software properly scans the social and does the right thing. Gusto then provides the insurance options as well as reports job agency. As a divorced mom..I love this and everyone in in compliance.

Minpunten:

Because of all the properly following the rules in court ordered garnishment for employees, I had a high turn over. Well more paperwork for me is the least? Ill take it. I now mention this little payroll feature at interview and thin it from there.

Great service!

Opmerkingen: The overall experience with Gusto has been great! We shopped around last December and got it right with Gusto. It would be hard to believe anyone out there could be the value that Gusto has.

Pluspunten:

This was exactly what we needed for our small company that just needed basic payroll. There is more functionality should we ever need it but the basic set up is a great price and covers our payroll needs.

Minpunten:

There really are no downsides. The service is great at reminding to submit payroll and giving exact numbers to expect before submitting.

Terrible customer service, average system, Predatory Lender

Opmerkingen: The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.

Pluspunten:

This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Minpunten:

Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

Changing my review after disastrous series of events with Gusto

Opmerkingen: Great... until it wasn't.

Pluspunten:

Very clean design, easy to understand your account from your dashboard.

Minpunten:

After several years as a Gusto client (and a previous 5 star reviewer), I'm posting this second review regarding my experience. Gusto is great ... until it's not. When we refinanced our house, we discovered that Gusto had been incorrectly reporting on our W2's. This created a series of several complications that took several weeks and persistent calls to fix. Perhaps some of the liability falls with me, but when I tried to make corrections, it was extremely difficult, slow, and frustrating. I expected some level of expertise in correct filing of tax forms. Gusto entry level workers did not seem to have the experience to understand the complexities of 5013 organizations. The trouble continued. If you've ever experienced the bureaucratic run around of pressing through multiple layers of hierarchy to actually get someone who knows what they're talking about and has the authority to make changes - yeah, that's what I experienced. The problems continued into this year - anytime I had a problem, it consistently took waaaaaay to much time to get a response from someone who could actually fix my problem. Ultimately, I decided after several years to cancel my relationship with Gusto. If you have a company or non-profit where you know tax laws, Gusto will be great for you. If you're looking for a payroll company that provides excellent, timely customer service and a level of counsel/guidance regarding tax and payroll laws to protect you, I suggest you look elsewhere.

Literally a worry-free payroll solution

Opmerkingen: Gusto saves our company lots of time! I spend literally an hour on HR/payroll each week, because Gusto does so much of the heavy lifting. For the price, I totally believe I am getting great ROI. It also integrates well with our accounting software.

Pluspunten:

Gusto makes managing employee relations, payroll, and benefits so simple. You truly get a lot of bang for your buck. We're able to manage payroll processing; time/attendance; benefits; onboarding; and salary offers all in place. Their web-based technology has great up-time and is very easy to use. I also like the fact that Gusto does all of your federal and state payroll document filings and return (quarterly and annual). Every form needed to remain in compliance with the feds and state are filed by Gusto on your behalf. That takes the headache away and allows my company to focus on matters that are more critical at this time.

Minpunten:

There is not much I can say here other than their support isn't necessarily a phone call away. That said, they answer emails and tickets super quick. I haven't been much in a pinch to need an immediate response to issues, and their self-service support center is rather extensive.

Good software not great.

Opmerkingen: Although some issues are frustrating the software works better than QuickBooks payroll. The cost also offsets some of the issues.

Pluspunten:

Most functions are easy to use. Some are more difficult and although they may offer some features, they can be difficult to find.

Minpunten:

Customer support. I think when you pay for software you should have a phone number you can reach out to for technical support. I personally do not like paying for a service where I have to send a message and wait for a call back. This makes it more difficult when you are processing something time sensitive, such as payroll, and have to stop what you are doing only to hope you have time to go back to it when they finally call you. Employees have also complained about customer service regarding their accounts.