Over Userlike

Livechat voor ondersteuning via het web, mobiel en chat. Help je klanten wanneer het ertoe doet en waar het ertoe doet.

Meer informatie over Userlike

Pluspunten:

Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum.

Minpunten:

As compensation they proposed us a free month of subscription (32USD). But the loss caused by this issue would cost thousands of usd.

Beoordelingen van Userlike

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,7
Functies
4,5
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

8,6/10

Userlike heeft een totaalscore van 4,6 van 5 sterren op basis van 637 gebruikersreviews op Capterra.

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Reviews filteren (637)

Coty
Coty
CEO in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Absolutely wonderful!

5,0 3 jaar geleden

Opmerkingen: Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pluspunten:

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Minpunten:

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Reactie Userlike

3 jaar geleden

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Brayan Agostinho
Brayan Agostinho
Consultor SOA in Venezuela
Geverifieerde LinkedIn-gebruiker
, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

beautiful real-time chat software developed on web and mobile

5,0 5 jaar geleden

Pluspunten:

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Minpunten:

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Vertika
Customer support engineer in India
Medische apparatuur, 201-500 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Excellence customer support software

5,0 2 maanden geleden Nieuw

Pluspunten:

Features are good, easy and very quick to understand with no complexcity

Minpunten:

Too good, everything is good, performance is good

Reactie Userlike

vorige maand

Hi Vertika, Thank you for your review! We're glad to hear that you're enjoying Userlike. Happy Chatting!

Pavel
Director in Rusland
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Software that almost ruined our business

1,0 2 jaar geleden

Opmerkingen: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Pluspunten:

Nice design, widget customisation features

Minpunten:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email [email protected] As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Reactie Userlike

2 jaar geleden

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

Pratik
Pratik
Software Development Engineer in India
Geverifieerde LinkedIn-gebruiker
Omroepen, 201-500 werknemers
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer
Bron: GetApp

User friendly | Supports offline messaging | Supports sending custom data for user identification

5,0 6 jaar geleden

Opmerkingen: I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pluspunten:

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Minpunten:

- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Bukola
Bukola
Data scientist in Nigeria
Geverifieerde LinkedIn-gebruiker
, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Affordable and effective.

5,0 5 jaar geleden

Pluspunten:

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Minpunten:

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Nick
Nick
Managing Director in VK
Geverifieerde LinkedIn-gebruiker
Evenementenbureaus
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

There's a lot 'under the hood'

5,0 5 jaar geleden

Opmerkingen: Ability to deliver customer service more quickly and efficiently at the point of purchase.

Pluspunten:

If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick.

Minpunten:

This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app.

Lisa
Lisa
Collections advisor in VK
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: GetApp

Very easy and sufficent way to help our business

5,0 6 jaar geleden

Opmerkingen: We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves.

Pluspunten:

Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :)

Mladen
Mladen
doctor in Servië
Geverifieerde LinkedIn-gebruiker
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great way to be in touch

5,0 2 jaar geleden

Opmerkingen: This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.

Pluspunten:

It is great way to build customer relationship through live chat platform.

Minpunten:

It will be nice to have mobile app for IOS and test time should be little bit longer.

Reactie Userlike

2 jaar geleden

Hi there, Thanks for your review! We're happy to hear that you're enjoying Userlike. Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :)

André
Freelancer in Portugal
Computersoftware, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A Very Simple Userlike Review

5,0 7 maanden geleden

Opmerkingen: Overall, Userlike is a great tool that I recommend to everyone.

Pluspunten:

Userlike, in my opinion is great for implementing live chat in any website. I recommend it to everyone!

Minpunten:

I believe Userlike does what it promises, and, as such, there is nothing I least like about it.

Reactie Userlike

6 maanden geleden

Hi André, Thank you for your review! We're happy to hear that you're enjoying Userlike!

Kevin
Franchise Marketing Manager/PR Coordinator in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Hard To Pass Up On

4,0 6 jaar geleden

Opmerkingen: Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Pluspunten:

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring

Minpunten:

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

Ekateryna
general project manager in Duitsland
Professionele training en coaching, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Perfect chat for us

5,0 4 jaar geleden

Opmerkingen: We use it for online English school website. It's much more attractive for clients

Pluspunten:

Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline. There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use.

Minpunten:

Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react

Jae
N/A in VS
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Free trial gives great insight into how live chat can help grow your business

4,0 4 jaar geleden

Pluspunten:

The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.

Minpunten:

Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).

Michael
CEO in Duitsland
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Review for userlike installation and use in an onlineshop environment

4,0 3 jaar geleden

Opmerkingen: Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.

Pluspunten:

I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.

Minpunten:

It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.

Geverifieerde reviewer
Casting in VS
Geverifieerde LinkedIn-gebruiker
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Easy to use solution

4,0 3 jaar geleden

Opmerkingen: We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.

Pluspunten:

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Minpunten:

I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.

Reactie Userlike

3 jaar geleden

Hi there, Thanks for taking the time to leave a review. We wish you all the success in the future.

Geverifieerde reviewer
Marketing Assistant in Roemenië
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Great tool to get started quickly

5,0 4 jaar geleden

Opmerkingen: We want to get leads from our website earlier and also provide an additional way of support contact for existing customers.

Pluspunten:

I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions.

Minpunten:

I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities)

Svetlana
Owner in Canada
Fotografie, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

My Userlike Experience

5,0 4 jaar geleden

Opmerkingen: Userlike Live Chat is a great tool when it comes to engaging my website visitors in a conversation and answering their questions in an informal manner then and there.

Pluspunten:

Very user-friendly. Extremely easy to modify the functionality and the look of a widget to match the website you are using it on. I love info pop-ups next to each feature. For someone like me, who has no 'operator' experience with live chats, it makes understanding and configuring a widget a breeze.

Minpunten:

I wish there was a messenger-type pop up window for an operator to type answers in. I think it would feel more natural.

Simeon
Projectmanager in Zwitserland
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy to use Live-Chat Software

5,0 4 jaar geleden

Opmerkingen: The implementation in General is easy and the Chat-Panel is well designed. The Support seems to be competent and quick. Also what you get for your money is in comparison to other companies really good. In general I can recommend Userlike.

Pluspunten:

One of the main reasons, why Userlike is interesting for us, is the integration of Whatsapp. In addition, other Messengers are possible. Furthermore it is easy to install and easy to use. Just simply copy a Javascript Code and implement it in your Websites code and the integration is done. It is easy to customize the Chat widget. The Chat-Panel is well designed and gives a good overview.

Minpunten:

We had some problems with the integration of Whatsapp and Whatsapp deactivated our Whatsapp Account due to strange activities.

Sofiane
CEO in Frankrijk
Computerhardware, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Very intuitive and really easy to use. The features are complete and the interface very easy to use.

5,0 5 jaar geleden

Opmerkingen: Many things: provide a quick response to our Clients, our Users, assist them in live, understand their navigation and their needs in real time etc.

Pluspunten:

The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Minpunten:

Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

Ariel
Web Designer in Mexico
Cosmetica, 2-10 werknemers
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Good but not intuitive

4,0 5 jaar geleden

Opmerkingen: speed in implementation, easy way to use an API like this, a dashboard with good user interface

Pluspunten:

I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

Minpunten:

I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Peter
Peter
ICT Specialist in Australië
Geverifieerde LinkedIn-gebruiker
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

First time user

4,0 4 jaar geleden

Opmerkingen: We needed another mechanism for clients to make contact with us in real time and instead of a telephone.
Still a newby with this and playing with setup options to accommodate the business.
Userlike looks like it will do the job.

Pluspunten:

The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist. There are several videos available to help with setup

Minpunten:

I would like to add further comments in between fields in the registration part of the widget.

Naz
Director in VK
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Excellent Piece of Software

5,0 4 jaar geleden

Opmerkingen: Very nice, I would recommend this software to anyone who is a small business starting out wanting to give their customers a personal feel with assisting them live on the site.

Pluspunten:

I loved the ease of use on the website, the design and functionality of the website makes it a joy to use.

Minpunten:

Nothing much to complain about to be honest, everything worked and took little effort to get setup (PrestaShop). I only got lost once changing the available times of the chat module as I couldn't find the correct page in the settings.

Noah
Customer Success Engineer in VS
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Definitely gets the job done, but is pretty hard to navigate

4,0 6 jaar geleden

Opmerkingen: Live chat support! Great way to talk to customers.

Pluspunten:

I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

Minpunten:

For some reason the character limit for the "Topic" is really short. Way too many modals. The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often). Again, way to many modals / scrollable elements.

Ramzi
CEO in Zwitserland
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Very easy to use

5,0 6 jaar geleden

Opmerkingen: We do not know yet but sure we will let you know. PS Mara is an excellent support person.

Pluspunten:

The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box.

Minpunten:

As explained above, The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box.

Drake
President/CMO in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Great Product to Connect with Customers

5,0 4 jaar geleden

Opmerkingen: Overall, it's been great and a solid addition to our website. We'll look forward to continuing using it well into the future!

Pluspunten:

It's very easy to use/install, and looks great on your website. There are lots of features to customize for your website look and color scheme.

Minpunten:

The only downside is that, on mobile, it can sometimes be confusing for the customer to know how to send a message. I'd recommend the company considering a change to optimize that.