Chargebee reviews

It helps our billing.

Pluspunten:

We have 2 months with this free version and we have automated the invoice in some departments, we continue to link other systems and we are ready to purchase a license.

Minpunten:

At first I did not trust this software, but if we have automated many invoices, we are on the way to a new version to move forward with more data.

Chargebee Impresses Me Due to Its Easy to Use Features

Pluspunten:

Chargebee Is a billing tool that has effective features. Chargebee is reliable and simple to implement. It has great customer support team.

Minpunten:

I do not dislike Chargebee at all. Chargebee has been brilliant.

A deeply regrettable & expensive experience

Opmerkingen: Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows.
During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance.
Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers.
Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes.
Fast forward to today, and we are still grappling with an open ticket from [sensitive content hidden]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers.
To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior.
The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly.
Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case.
If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling.

Pluspunten:

It is quite intuitive and easy to use.

Minpunten:

The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful.

Chargebee Review

Opmerkingen: Very good, smooth integration, no hiccups when completing online payments

Pluspunten:

I have used chargebee as a consumer, it has been very smooth and helpful when processing online payments and transactions

Minpunten:

I haven't run into any issues with Chargebee

Chargebee: A Brilliant Revenue Growth Management Software

Pluspunten:

The impressive capabilities of Chargebee has been making it a reliable revenue growth management software. It has been so impressive.

Minpunten:

I like the impressive features of Chargebee. No dislikes for Chargebee.

Code quality is terrible. UI is confusing. Full of bugs.

Opmerkingen: A total disaster. Spent over 2 months trying to get everything working, but I kept hitting bugs and problems.

Pluspunten:

The backend code looks nice, but the frontend is a disaster.

Minpunten:

Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.

Account renewal team is a complete disaster : hidden fees

Opmerkingen: Disaster on the invoicing and billing part in our case because of the overusage and renewal team

Pluspunten:

Great integration with Salesforce Great for multi-entities Many useful features and overall ok product

Minpunten:

The renewal team will rip you off : they will charge overusage fees (Over 12K per month on a 3K /month contract) with 0 notification sent, 0 approach from the account manager. Once you try to renegociate, they don't want to use the overusage fees (36K in our case) to pay off the new contract. Never had such an experience with any saas and we consume hundreds of them

great product with an even greater support team

Pluspunten:

Chargebee has been instrumental in helping our software company's monetization team streamline development resources by automating payment collection, invoicing, email notifications, and subscription management. Additionally, Chargebee's customizable platform and support for 30+ payment gateway integrations have empowered us to experiment and iterate faster, adapting our monetization strategies to meet customer needs. The real-time SaaS metrics and analytics insights provided by Chargebee have been invaluable in understanding our subscription business's unit economics and making data-driven decisions for business growth. Furthermore, Chargebee's seamless integration with popular tools like Shopify, Squarespace, MailChimp, and Google Analytics has significantly enhanced our operational efficiency.

Minpunten:

While Chargebee offers a comprehensive set of features, there is a slight learning curve involved in fully harnessing its capabilities. As a Product Manager, I had to invest some time in understanding the platform and its various functionalities. However, once familiarized, the benefits far outweigh the initial learning investment

Chargebee: A Billing Solution that Has Effective Features

Pluspunten:

I like the effective features of Chargebee. Chargebee has been reliable when it comes to billing.

Minpunten:

Chargebee has effective features . No dislikes for Chargebee.

Chargebee: An Easy to Use Payment Processing Solution

Pluspunten:

Chargebee is an easy to implement payment processing solution. I enjoy the reliability of Chargebee.

Minpunten:

No dislikes for Chargebee. Chargebee has been the best.

It's worth exploring

Opmerkingen: It is a good platform for automating payments. The platform has good documentation available, but setting it up without prior experience can be challenging. It can handle both simple processes and more complex workflows. Exploring this platform is definitely worth it.

Pluspunten:

It seems like good solution for many needs, from recurring billing to payment management, Chargebee can be a valuable tool. A good plus is that there is no need to build our solutions from scratch and several integrations are available to streamline the workflow. The big advantage is reducing the amount of human processing since all information is inside the platform.

Minpunten:

The UX can be improved and it can take some time to understand how to use the several option.

Chargebee

Pluspunten:

Chargebee provides excellent customer services

Minpunten:

Can be expensive for small businesses.

Just Stay Away

Opmerkingen: I do not recommend them to avoid at all costs sign up for the free trial and process your first $50k free then move on to another company.software because once you start making money they will ask for a percentage of the money you collect. WHy do they think they are supposed to get paid a percentage of our moneyy?

Pluspunten:

The software is compatible with zapier which makes it easy to connect to other apps. or programs.

Minpunten:

This company is based in the Philippines so the customer support for US-based customers is almost nonexistent. The online chat support is a complete joke because they just enter in "tickets" and never one ever follows up with you regarding an issue or concern. Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid. So customers are confused as too why they got an email says they paid but no payments removed from their account. The revenue story is unreliable and I have had to hire someone just to go inside of Chargebee to make sure the payments actually processed. Can you imaging hiring someone to double-check software?

Our perfect subscription manager

Pluspunten:

We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say. Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Minpunten:

The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Basically, perfect in all aspects

Opmerkingen: We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans. I couldn't name another product that I would be that happy with as I am with Chargebee.

Pluspunten:

- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need - Great API & integration support - Very powerful analytics (especially with RevenueStory) - Awesome support - A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Minpunten:

I faced literally two issues through the course of 6 years using Chargebee in production.

Excellent product and service

Opmerkingen: It's been great to have more than an API as our billing provider. CB is a true partner.

Pluspunten:

Chargebee makes it painless to manage subscription billing on top of a payment processor or gateway, along with a modern interface from a team that "gets" SaaS. But the best part is their attention to you as a customer and their willingness to meet or exceed your expectations repeatedly. As a startup, this is invaluable.

Minpunten:

As with any critical service, there are occasional data migrations or updates that must be navigated, but the CB team has always made this as easy as possible.

Reliable recurring billing platform

Pluspunten:

Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.

Minpunten:

Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.

Enabling Businesses to Monetize their Subscription Models Effectively

Opmerkingen: Additionally, Chargebee's customer support and documentation are well-regarded, with many users praising the company's responsiveness and helpfulness in resolving any issues or answering questions

Pluspunten:

Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options

Minpunten:

Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health.

Useful for user tracking

Opmerkingen: Satisfying and reliable until you try to get it to do more.

Pluspunten:

This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools.

Minpunten:

Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data.

Chargebee

Pluspunten:

The tax calculation for me was the feature that saves me a lot of time and money .But you can customise everything fast and easy

Minpunten:

In the beginning the setup take a lot of time about 3 months and it was a quite complex

Disappointing & Frustrating

Opmerkingen: For the level of quality of their support and service their paid plans are overpriced.

Pluspunten:

Has a full range of features and settings for subscription management.

Minpunten:

Buggy and poorly implemented features that will leave you frustrated. For example you can sync orders with ShipStation which has a setting to use order billing address when shipping address is not available which sounds good however their solution for this is to silently send the billing address to ShipStation if a shipping address is set but it has a validation error. So you can mysteriously end up with orders in ShipStation with the wrong shipping address. Desperate sales staff who over promise. Slow & inexperienced support staff, that have plenty of canned responses to buy themselves more time.

An essential tool to avoid a mess in your monthly and yearly subscriptions over time.

Pluspunten:

Robust platform from which you can build a large customer base with different types of subscriptions. High level of customization. The information is well structured. It does integrate well with Stripe.

Minpunten:

The UI could be sexier and the learning curve is steep. Sometimes, it is not intuitive and rely a lot on our IT team to support us internally.

Excellent product!

Opmerkingen: Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out. It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.

Pluspunten:

Extremely easy to get set up and start taking payments.

Minpunten:

A Xero integration would be useful, which they have built and are currently testing.

Great API Docs and Fantastic customer support

Opmerkingen: I first heard of Chargebee after doing some trial integration of both Chargify and Spreedly with our new SaaS app rocketmailmerge.com. A quick look over their API documentation and we were off to work integrating their system with our billing and customer management. Chargebee's API was very easy to integrate, it took only 1 day to get up and running on their sandbox due to their great example code. As an Australian Startup it's very difficult to find a payment manager that can connect to a payment gateway to process USD. Fortunately Chargebee integrates with both Worldpay and eWay. We use Worldpay as our payment gateway so it was paramount that our payment manager supported them. Not only do they support them but about 25 other payment gateways should we ever need to change payment gateways. Chargebee's fees are dirt cheap which makes it a great option for startups who are bootstrapping their building. Their pricing is very competitive and was the best I could find on the market. The team at Chargebee are very helpful and always respond quickly to support emails. Any questions we've had have been answered in detail and the team is a pleasure to communicate with. I will be using and recommending the Chargebee billing platform for all my future projects.

Chargebee is great!

Opmerkingen: Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank. During our investigations of MailChimp, we learned about Chargebee. While a relatively new company, we were given confidence by MailChimp's endorsement. We went live a week ago with our new solutions and cannot be happier.

Pluspunten:

We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.

Minpunten:

Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.