Sprinklr reviews

My experience with Sprinklr

Opmerkingen: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Pluspunten:

How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Minpunten:

Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

the world's best enterprise customer experience management solutions.

Opmerkingen: Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.

Pluspunten:

With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use

Minpunten:

Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy

Overwogen alternatieven: Plai

Redenen om over te stappen op Sprinklr: I chose Sprinklr because it contains several marketing options, and it is secure and reliable.

I don't like it

Opmerkingen: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Pluspunten:

The only thing I like is that I can see all social media account from the company I work for in the same software.

Minpunten:

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

Great Platform - Would Recommend If You Are Looking For A Unified-CXM Platform.

Pluspunten:

Everything in one place - that is great for cost reduction, but also in terms of training and user-friendliness. The cSocial Engagement tool is outstanding, allowing for great detail and reporting. The Social listening tool is also top-notch, to keep track of brand performance on Social platforms, mainly Organic activity.

Minpunten:

Personally, I would more training on the Platform. There's a significant number of tools, and these get update quite often - it is easy to get out-of-date when these happen every now and then, even if just small tweaks. Customer journey is something I would like to be added, it's one of the biggest pain points in our marketing, and having a tool that could help us would be great - Sprinklr seems to have the data and capabilities for it.

Sprinklr is game - All in one social media platform

Opmerkingen: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022

Pluspunten:

It is fast, accurate & effcient. It understands the current marketing needs

Minpunten:

Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature

Sprinklr helps with engagement, listening, and reporting (to name a few)

Opmerkingen: Thanks to this platform, it's easier for us to maintain track of our social media communications. There are other accounts and teams we can keep tabs on thanks to this tool. At the corporate level, this kind of high visibility is beneficial. The messages that work and those that can’t now be identified. Identifying which messages are effective and which are not is beneficial to our research. Using tools that help us analyze how people utilize our channels, we've been able to adjust our messaging strategy to better meet their needs.

Pluspunten:

The Editorial Calendar comes in handy when I'm in charge of a large company's Twitter account. Using it, I'm able to plan outposts for the entire month. Because of the rapid pace of life, it's simple to predict how your day, week, or month will unfold. In addition, Sprinklr makes it simple to monitor your data. The cloning and sharing of posts across several platforms are a big plus for me. I've built up a dashboard to keep track of accounts that might be relevant to my industry. I can quickly plan retweets and respond to posts from this dashboard. Many other aspects about them appeal to me: Your images and videos will be organized in a way that will make it easy to find them when you need them. To reach your specific goals, you can create your boards.

Minpunten:

The user interface is a bit disorganized. There could be room for improvement in the menu's organization, in my opinion. This was even though I'd previously used other similar sites. This one was very difficult for me to get used to. It's not as user-friendly as Hootsuite, for example. Having a search function available would be a great convenience for users, in my opinion. The process of discovering new features and tools takes a long time for me.

Recommended tool for social marketing engagement

Opmerkingen: The experience as a whole has been really positive as it has helped solved initial program issues related to robust reporting needs and multi channel marketing campaign analytics. The tool has been very easy for myself and my team members to get a grasp of from a holistic standpoint and has played a key role in helping with campaign attribution and return on investment analysis.

Pluspunten:

I have most enjoyed the ability to build, visualize and analyze results of digital advertising and social media marketing campaigns. It has been very helpful to view and reference historical campaign data directly in the front end interface of the platform.

Minpunten:

There was initially a challenge involving the integration of the platform with our customer relationship management tool, which was a key to helping our team get set up with full scale and customer life cycle campaign reporting and analysis. It was not a simple process of locating all the necessary resources to efficiently implement and maintain the program integration.

a wonderful and powerful tool

Pluspunten:

the Social Listening work flow is great It makes it very easy to monitor and act on untagged mentions across platforms, Its post tagging, reporting, and social listening functions are incredibly powerful.

Minpunten:

maybe it takes a lot of time to get your bearings within the tool. but once you get used to using the software the benefits and the use you can give it is incredibly good!

Robust features - but hard to navigate on your own

Opmerkingen: Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time

Pluspunten:

Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs.

Minpunten:

Expensive requires a lot of implementation time, need to have a representative fly out to train your team.

Good but expensive

Pluspunten:

Before I start to work here in my current job, I had an online flower store. At that time I've used Sprinkle for managing my social media channels and it helped me so much. The ability to showing audience profile valuable. With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.

Minpunten:

After I've used Sprinklr a couple of month, the price started to get not affordable for me. This is also related with the economic crisis in my country but it's pretty expensive by comparison with other tools though.

Sprinklr makes my life easier!

Opmerkingen: I really like Sprinklr. I use it for work, but I'd love to be able to use it in a personal sense too on my own social handles. It makes life so easy when you can preschedule social posts and replies/responses on social media. Overall, the tool has a lot of great functions and the more you play around with it, the easier it is to navigate. I've been using it for almost 2 years now and I've never had any major issues with it.

Pluspunten:

I use Sprinklr every single day and it definitely has a lot of pros. For me, the biggest pro is being able to schedule all of your content in advance. I run a Twitter handle for a big company, so it's great to use the Editorial Calendar and plan out posts for the full month. I can move things around easily and it's really convenient to see how your day/week/month will break down. I also love that you can track your metrics easily within Sprinklr. We use their tagging system and it makes it helpful for tracking how we performed on social for events or launches. I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well. I've created a dashboard that follows any and all accounts that might be relevant to my handle. From this dashboard, I can easily schedule retweets and engage with posts, while also being able to track metrics on how those retweets/quote retweets/replies perform on social. I also LOVE the asset boards. You can create boards for your needs and it's such an easy way to store photos, videos, and social posts that you can leverage and find when you need them.

Minpunten:

I don't love how many emails it sends. I get an email every time a post goes live and I don't really look at them. I move them to a folder that I never open. The mobile app isn't as user friendly as the web browser, which makes things difficult especially if you're covering social media at an in person event. It would be nice if the mobile app was more user friendly so you could easily upload posts in real time. Even if the ability is currently in the mobile app, it's not easy to execute, so I don't use it. Instead, I carry my computer around with me and hope that I have enough battery/space to whip it out and use Sprinklr for my posts. The other thing I would really love to see improved is on the Social Listening boards you can create. They only go back 10 days, so if you're looking at a social account and want a post from 11+ days, you won't be able to find it to retweet/share.

Great product

Pluspunten:

I have been using Sprinklr for years and it is a great tool to use if you have multiple accounts to manage. I also really enjoy the analytics part of this software.

Minpunten:

Sometimes this software is hard to navigate.

Sprinkler helps push marketing

Opmerkingen: It has been used friendly and awesome. Saved me lots of time!

Pluspunten:

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Minpunten:

No qualms with this software. It is very user friendly. Reporting is great, too. We can search with filters.

hard to navigate

Pluspunten:

I like that I am able to track all of my company's social media platforms through one simple interface. I also like that multiple coworkers can access the platform simultaneously to provide and allow for effective collaboration.

Minpunten:

The learning curve is extremely steep and while customer service offers support, it can be very difficult to master.

Using Sprinklr to Publish to Social Media

Pluspunten:

Sprinklr has great metrics and allows you to monitor engagements on posts through categorized groups. You are able to organize how you see this engagement in a variety of ways, making it possible to easily get through responses to commenters and raise problems.

Minpunten:

Getting set up on Sprinklr can take a bit of time. It is not as clearly intuitive as some of the other publishing platforms I have used. In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.

Better options out there

Opmerkingen: Overall we have found the user experience to simply not be as pleasant as competitors. However, since we only use for publishing, it's possible the other functionality is great!

Pluspunten:

The interface is pretty sleek and you can view what posts might look like pretty easily.

Minpunten:

We mostly use this software for publishing and I wish there was an approval process.

Sprinklr Review for Advertising Agency

Pluspunten:

The best feature of Sprinklr is easy access to all of our buys and creative assets for each Paid Social campaign. It also allows for seamless collaboration between us as a media agency, our creative agency, and the clients.

Minpunten:

The biggest challenge with this software is the learning curve for onboarding, as well as the challenges around determining what party is responsible for each aspect of the campaign. However, most of these issues have been resolved over time.

Pretty easy to use once you get the hang of it

Opmerkingen: Good and pretty simple

Pluspunten:

I found this platform very easy to use once I got the hang of it to understand how to push it out to our various social channels

Minpunten:

I did not find it very intuitive, once I learned it then it worked fine but the initial set up was hard.

A great tool for moderation and content management!

Opmerkingen: The team has used it with multiple clients in order to gain insights for the listening module, set up alerts, and measure. We also work to manage all content through Sprinklr.

Pluspunten:

Great for creating filters and different ways to cut and slice the mentions data. The moderation team can efficiently see all conversations and respond within the tool. The content is easy to upload and manage. The overview for social listening also works great to provide high-level and more in-depth analytics.

Minpunten:

For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords. Depending on your mentions limit, you might not be able to track all competitor conversations.

Not the best

Pluspunten:

It’s easy to use and it’s got a clean design

Minpunten:

The take a tour video to learn about it only a minute long and if you want to do more training to learn about it, you have to pay. You can only post one picture at a time, not several which is annoying.

Great

Opmerkingen: It has been easy to use and to navigate, too! Our company loves it without a doubt.

Pluspunten:

We have enjoyed using Sprinklr for our social media needs and it definitely has great insight that helps us.

Comprehensive insights and analysis

Pluspunten:

The level of detail you can get on reporting is fantastic, and once initial set up (which is relatively simple) is complete it's easy to use. More in depth than most social media reporting tools I've used

Minpunten:

It feels like there's a lot of capabilities i haven't yet got to - difficult to know where to start!

Continuously Innovative

Pluspunten:

Sprinklr has continued to innovate as the social media industry has changed, which is something we have found really valuable. The software changes to meet the needs of our clients.

Minpunten:

You have to be working with a certain amounts of accounts/clients to really make the investment worth it, as an agency.

Still Learning

Opmerkingen: Still learning

Pluspunten:

The convenience of posting to multiple platforms

Minpunten:

Still trying to figure out what everything does