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Over Club Automation

Club Automation vindt het clubbeheer opnieuw uit. Van de receptie tot de back office kom je in contact met wat het belangrijkst is, je leden.

Meer informatie over Club Automation

Pluspunten:

Very user friendly and easy to use on computer.

Minpunten:

They do not offer different sounds/word commands when people check in so it is hard for us to know if someone's membership has expired.

Beoordelingen van Club Automation

Gemiddelde score

Gebruiksgemak
4,1
Klantenservice
3,9
Functies
3,8
Prijs-kwaliteitverhouding
3,7

Waarschijnlijkheid van aanbeveling

7,0/ 10

Club Automation heeft een totaalscore van 3,9 van 5 sterren op basis van 49 gebruikersreviews op Capterra.

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Reviews filteren (49)

Beth
Beth
Director of Marketing and Membership in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The staff at Club Automation is second to none!

5,0 7 jaar geleden

Pluspunten:

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software!

Minpunten:

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Michelle
Membership Director in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overall Satisfied

4,0 2 weken geleden Nieuw

Opmerkingen: Smooth transition from CSI. Training with a CA representative should be a little bit longer at launch and having one dedicated person to out club would help when needing assistance.

Pluspunten:

ease of use and data transfer. The customer service staff when calling in is kind and does their best to help. I also like the extensive reporting options

Minpunten:

many tasks have a lot of steps and streamlining them would be helpful.

Jessica
fitness instructor, cafe staff in VS
Gezondheid, wellness en fitness, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

CA review, Jan 2025

3,0 3 weken geleden Nieuw

Opmerkingen: Club Automation is a bit clunky in my particular experience.

Pluspunten:

I like the functionality of being able to access member profiles, statements and info from the member profile page.

Minpunten:

I work in a cafe, and our usage of CA can be cumbersome when ringing up customer, i.e., to many buttons to press, from having to login pin number for every transaction, to having to answer a prompt every time that a credit card is used ingenico cardpointe that the transaction is not a debit, even if it is. In addition, our corporate office was told that when we use CA remotely on a tablet outside our cafe, for example at our pickleball courts, that there is no functionality to conduct Apple or Google pay transactions.

Mat
Exercise Physiologist in VS
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good overall

4,0 3 maanden geleden

Opmerkingen: The overall experience is good. When he have had some problems they try their best to get it fixed in a timely manner.

Pluspunten:

Their trainers did a very good job when we first started with CA.

Minpunten:

They do not offer different sounds/word commands when people check in so it is hard for us to know if someone's membership has expired.

Reactie Daxko

3 maanden geleden

Hi Mat - thanks for providing this feedback. We're glad to hear that you had a smooth onboarding experience with Club Automation. If you visit the 'Check-in Settings' page you can navigate to the alert sound options section to adjust the settings to make it more clear that an expired member has checked in. If you need any further help, don't hesitate to reach out to your support team at [email protected]

Theresa
Aquatic Instructor in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overall an effective tool.

4,0 4 maanden geleden

Opmerkingen: It's easy to learn and works well for its' purpose.

Pluspunten:

It's a logical platform so easy to navigate.

Minpunten:

When the calendar doesn't allow you to go out 2-3 months out when scheduling on multiple clients unless you close the app and restart. It's a glitch.

Reactie Daxko

4 maanden geleden

Hi Theresa - I appreciate you taking the time to leave this feedback. As for the issue with calendar glitch, please send me an email at [email protected] and I'll get you connected with the right person to dig into this with you.

Nate
General Manager in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

CA review SLO

4,0 3 weken geleden Nieuw

Opmerkingen: very good. great customer service and tech

Pluspunten:

ease of use for my current employees and management

Minpunten:

since not a court based business I sometimes find some features I use a bit less prioritized.

Dan
Owner, General Manager in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Members. and staff, are glad we switched to CA

4,0 vorige week Nieuw

Opmerkingen: It was scary to switch from a member management software we had been with for nearly 20 years but we needed to streamline our processes, away from using one software for EFT/member management and another for program registrations. The integration of these two under Club Automation has greatly enhanced our member, and staff, experience. We are glad we took the chance on CA.

Pluspunten:

The integration of club/member management software with program registration software is what got us to make the switch and our staff members have been very grateful ever since.

Minpunten:

Length contract; Cost; still some features that are not quite where we'd like them to be (e.g., waiver and contract signing in online membership sales portal)

Beth
Club Ambassador in VS
Gezondheid, wellness en fitness, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Club Automation Survey

4,0 3 weken geleden Nieuw

Opmerkingen: Overall it is a good experience. I understand how things are because of the automation of it. Whenever we run into an issue, the customer service people to the tech people help us solve the issues.

Pluspunten:

The customer service staff are always so helpful

Minpunten:

I wish when the automatic billing happens on the 2nd of the month that on the members statement it would give them an itemized list of the charges that just happened. I have suggested it several times.

Jeff
Personal Trainer in VS
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Personal Triaier

5,0 2 weken geleden Nieuw

Pluspunten:

It has a very easy to use interface. It makes it easy to navigate.

Minpunten:

As a personal trainer, I wish it was easier to find how many sessions are left in a package

Loveda
aquatic exersize instructor in VS
Gezondheid, wellness en fitness, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

into the twentieth century

4,0 2 weken geleden Nieuw

Opmerkingen: finally get in the routine and its great

Pluspunten:

passwords are not too long, easy access, easy to get around

Minpunten:

learning to do it . just old training having to be changed

Mary Beth
Accounting in VS
Sport, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Accounting/Business Owner

5,0 6 maanden geleden

Opmerkingen: I really love the CA system. We started with Club Automation in 2013. I am constantly learning what this system can do. It makes my life so much easier. I can access from work, my phone or at home.

Pluspunten:

I love how easy it is to set up programs in the court sheets for our junior and members. It is so easy to make changes if needed. I work on the court sheets about 80% of my day and it makes my life so easy.

Minpunten:

1)Would love if our members could go on-line and schedule their own make up classes. 2) Sometimes the blocking of courts does not work. If you are making changes using the block feature it sometimes reverts back to an old-blocked court.

Reactie Daxko

4 maanden geleden

Hi Mary Beth - thank you so much for taking the time to provide this feedback. I'm glad to hear that we've been your chosen partner for over 10 years. I wanted to confirm I have passed back your feedback on member facing scheduling options to our product team. As for the issue with court block glitch, please send me an email at [email protected] and I'll get you connected with the right person to dig into this with you.

jason
Swim instructor in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

review GAC

5,0 4 maanden geleden

Opmerkingen: overall easy to use, and user friendly. I have a hard time putting in lessons when I am doing it from my phone.

Pluspunten:

Very user friendly and easy to use on computer

Minpunten:

Not very good while trying to use on the phone. Only on computer - I am not sure if there is a way to do this but i but in reoccurring lessons for a month and then it stops. so every month i have to re put in all my lessons instead of them staying truly reoccuring until i cancel them

Reactie Daxko

4 maanden geleden

Hi Jason - thank you for providing this feedback! There will be some exciting updates coming in near future to improve your experience using Club Automation on your mobile phone. As for the issue with recurring lessons falling off, please send me an email at [email protected] and I'll get you connected with the right person to dig into this with you. Thanks!

Grace
Manager in VS
Werving en selectie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Streamlined Management with Club Automation: A User-Friendly Experience"

5,0 3 maanden geleden

Opmerkingen: My overall experience with Club Automation has been generally positive. The platform is user-friendly and offers a comprehensive set of features that streamline operations. While there can be a learning curve and occasional glitches, the robust customer support helps address issues promptly. Overall, it effectively meets the needs of many clubs, making management easier and more efficient.

Pluspunten:

User-friendly interface Comprehensive features (scheduling, billing, member management) Mobile access for convenience Customizable options Strong customer support

Minpunten:

Occasional Bugs: some times but it really not that bad

Danielle
Fitness Instructor Personal Trainer in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

User Friendly

5,0 4 maanden geleden

Opmerkingen: I love how easy it is to communicate thru Club Automation. It’s also easy to learn

Pluspunten:

It is very user friendly, very straightforward

Minpunten:

There are just a few things that no one can figure out how to do

Reactie Daxko

4 maanden geleden

Thanks for providing this feedback! If you shoot me over an email ([email protected]) with the few things you can't figure out, I'll be happy to connect you with someone that can help! Just include what areas you're needing help with. Thanks!

Parker
Manager in VS
Professionele training en coaching, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

I REGRET SIGNING WITH CLUB AUTO

1,0 5 dagen geleden Nieuw

Opmerkingen: Not pleased. Regret my decision on using this company

Pluspunten:

Easy to use and learn the software. Nice/Friendly customer service team

Minpunten:

Extremely buggy software. There’s always an issue and it always takes weeks to fix.

Sarah
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Owners Beware!!!

1,0 9 maanden geleden

Opmerkingen: It was terrible from the beginning and just continues to get worse every month. The fees they charge a small is terrible. We switched from ABC to CA thinking it was less expensive…. Boy were we wrong!!! Our fees literally doubled!!!
We are pay over 10% of our income in CA fees!!!!!

Pluspunten:

This is the worst company. The Fees are Unbelievably High!!! They charge you $13 every time a members card is declined. They have a terrible Frankenstein product with terrible customer service.

Minpunten:

The billing department for collecting your dues and through 3 different portals. Good luck trying to figure out delinquent accounts and over due payments. Kiss your profits goodbye

Reactie Daxko

6 maanden geleden

Hi Sarah - we are so sorry to hear that your transition to Club Automation hasn't been smooth. Our team would like to connect to address your concerns with the product and address your concerns around fees. Would you mind sending an email to [email protected] with the subject line: Capterra Review and we'll get you connected to the right folks.

Itzamara
Customer Service Rep in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Club Automation Review

5,0 6 maanden geleden

Opmerkingen: I've had a good experience with CA I prefer it over other platforms that i may have used in the past !

Pluspunten:

It's easy to navigate and learn! Easy access to members profiles and easy to work with and explain to others who are just learning the system !

Minpunten:

Registration process could be a little easier versus having to scroll through everything !

Jayne
Group Fitness Instructor in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ease of Use for the End User

5,0 6 maanden geleden

Opmerkingen: Overall it helps to plan for classes by knowing who and how many are registered.

Pluspunten:

As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward.

Minpunten:

It takes too many clicks to get to the class roster.

Amanda
Cooperized kids tecaher in VS
Gezondheid, wellness en fitness, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Good system to manage a large clientele

5,0 6 maanden geleden

Pluspunten:

I like how I can look a week out at the numbers for childcare.

Minpunten:

I feel there's a lot of steps and a few things could be automated or made easier.

Brooks
Personal Trainer in Canada
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Efficient and effective!

4,0 6 maanden geleden

Opmerkingen: Very good, learned it fast and am able to use it in my daily basis working

Pluspunten:

Simple to learn, easy interface, lots of features that make my life easier

Minpunten:

Very slow on mobile devices, can sometimes be clunky at times

Reactie Daxko

4 maanden geleden

Hi Brooks - Thank you for taking the time to provide this feedback! We're glad to hear that the platform has been simple and easy to use. I'll be sure to pass your mobile device experience over to our product team!

Carlene
Fitness instructor in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Nice product

5,0 4 dagen geleden Nieuw

Opmerkingen: I enjoy the product and would recommend it .

Pluspunten:

Convenient and easy to use. Makes planning classes easier.

Minpunten:

Needing to change password every 3 months. Nothing private that requires a password.

Darren
Tennis Professional in VS
Sport, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Club Automation Review

5,0 6 maanden geleden

Pluspunten:

Easy to use. Helps make scheduling easy to follow.

Minpunten:

I like Club Automation, and do not have any real issues.

Reactie Daxko

4 maanden geleden

Thanks so much for providing this feedback Darren!

Mitch
Aquatics Director in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Perhaps the most frustrating software and customer support I've ever used.

1,0 3 jaar geleden

Opmerkingen: There are several days when I would rather go back to a pencil-and-paper accounting system than use Club Automation.

Pluspunten:

The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier.

Minpunten:

The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience.

John
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Stay away from Club Automation at all costs. Pen and paper is a more reliable solution.

1,0 3 jaar geleden

Opmerkingen: It took 6 month to on-board (which compared to Shapenet or ABC or Mind body is 3 x's as long) with several team re-shuffles. I spent 1000's of dollars having my team sit through redundant trainings only to run into obvious software break downs while the presenter was demonstrating how to use it. If you are even considering this software please give me a call and let me go into greater detail [SENSITIVE CONTENT]

Pluspunten:

They present a well rounded package with fluid tools and robust reporting. The exact opposite is true; the software is challenging to use, the reporting is confusing and incomplete with misleading data. the customer support is lost half the time and don't answer the phone the other half. Please don't use this software.

Minpunten:

They lock you in to a 5 year contract so no matter how bad they perform you are on the hook. They have dozens of "known bugs" that you just have to deal with. thier PT and membership contracts are inflexible, they will randomly bill your members the wrong amount for no apparent reason. They will bill historically cancelled members that were dormant in your previous data but for some reason were reactivated by CA. DO NOT USE THIS SOFTWARE

Lauren
Membership Sales Advisor in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

More Pros than Cons

4,0 3 jaar geleden

Opmerkingen: Overall CA has been a good change at our business. We are still getting used to it here and we definitely have some suggestions on how to make it better, but we really loving the look of it and the user friendly aspect. I would recommend checking it out if you are looking to switch software's.

Pluspunten:

First of all, the look of it caught my eye and the fact that it is very user friendly! Our old system was outdated and was not very easy on the eyes. We also love that there is a CRM system built into the software that connects to the actual Club side. That makes it very appealing to us as a business. It is also great to be able to generate PDFs super easily!

Minpunten:

This software could use some updates on a few things that we have had a hard time working through. CA would benefit from a texting feature for the CRM, better view of the schedule of each employee for the CRM, notifications when a new online form submission comes through for a new membership, way better ease of changing forms within the system (ex: Emailing Membership Link) , Being able to add a credit that does not just apply to dues, Better ease of sending mass emails to leads who have not yet joined for the CRM, Being able to easily separate and organize non-members / guests from current members. The CRM is not the best, so we would recommend ease of connecting an outside CRM system with CA.