SentricHR reviews

Fully integrated HR platform and exceptional customer service!! Unheard of combo until SentricHR

Opmerkingen: Sentric has consistently offered a manageable platform form for integrated HR services (payroll, benefits, etc.) combined with easy to use self-service features but the greatest value Sentric provides is in their customer service. They offer proactive training sessions and respond quickly to any and all issues. They truly offer best in class service in addition to a strong HRIS platform.

Pluspunten:

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

Minpunten:

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

SentricHR Review

Opmerkingen: I would say it was mostly favorable, however the implementation process was much more labor intensive on the customer end than we had anticipated, and there were a few miscues in the implementation that did cause some audit/cost issues on our end. The ongoing struggles with the support response time have also been a concern.

Pluspunten:

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

Minpunten:

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

Missy was very helpful in transition from old payroll system.

Pluspunten:

Allowing all features to be in one dashboard for employees.

Minpunten:

Manually having to add certain things for specific employees.

Review with less than 1 year experience

Pluspunten:

easy to enter new hire data - some of the reporting features - customer support is great

Minpunten:

lack of face recognition - no push notifications - everything seems more complicated than it should be - I think implementation and rollout should/could have been smoother

Worth Every Penny

Opmerkingen: The training, set up and onboarding has been great and regularly scheduled meetings/trainings have been extremely helpful. Our reps , [sensitive content hidden], have been so amazing and available to answer any questions…even on a Saturday!!!

Pluspunten:

The amount of features you get for the cost is amazing. And it is so easy to use.

Minpunten:

I have control over a lot of the information entered to be able to edit it, but it would be nice to have the ability to edit all information.

Big Sister Boston Review - Dec 2020

Pluspunten:

It is easy for staff to click around, update their information and enter time. Payroll is straight forward and quick to process. I also really like the new hire functions and how it gets all the forms to a new hire easily to track - in this virtual world it has been essential.

Minpunten:

I wish that I could add in holidays rather than contacted customer service. They are quick to respond but they are quick request so it would be fantastic to manage them myself. I also wish the reports were a bit clearer. For example, the Absences report doesn't let me predict ahead and can not always be accurate when pulled.

Sentric

Opmerkingen: Mostly it is a good system. We've had some difficulties with canceling time off requests and setting up schedules.

Pluspunten:

The ability to look up information on employees, store documents, and initiate pay increases and title changes.

Minpunten:

There are some quirks. example you have to be careful about when you input a change in relation to the effective date. Payperiod ending must also be after the paycheck run or it is effected in that time between the end of payperiod and paycheck

The entire platform needs an improvement from web portal to mobile application.

Opmerkingen: Adding data into a central location.

Pluspunten:

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Minpunten:

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled. * There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix. * Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us. * after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML. * Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee. * The web interface is not responsive. * the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO. * Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why? * It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help. I have more to add, you can give me a call.

SentricHR is a reliable HR management tool with a wealth of functionality for businesses wishing to

Opmerkingen: SentricHR is a reliable HR management tool that provides a wealth of functionality for businesses wishing to automate their HR procedures. Particularly remarkable features are the onboarding process, work and attendance management, and customizability.

Pluspunten:

Some of the most important traits are listed below. I have seen; that The onboarding procedure at SentricHR is quick and simple, making it simple for new recruits to submit the required documentation and get started right away. SentricHR's work and attendance management function is thorough and enables managers to effortlessly keep track of employee vacation time, sick days, and overtime.

Minpunten:

SentricHR's limited application connections might be a disadvantage for businesses seeking a more complete HR IT stack.  Moreover, SentricHR might be costly, particularly for smaller businesses or those with tighter budgets.

SentricHR

Pluspunten:

The software is very clearly arranged, so there is no problem with orientation, it is very intuitive to use. Frequent updates and addition of new features. Fast customer support time, resolving requests without any problems. All the data in one place as far as employee wages and benefits.

Minpunten:

Occasionally a minor problem with the mobile app, requiring a restart of the app, but otherwise no problems. We were satisfied with the SW, it met expectations and fulfilled the functionalities.

Great Value System!

Opmerkingen: Overall, the implementation process went very smoothly. Everything progressed according to the initial timeline we put in place. There were a few snags along the way when the capabilities the system offered didn't line up with the promises made by the sales team. While most are not game changers, there were a couple that were heavier considerations in my decision making of which system to use, and if I'd known the actual system capabilities, I can't say for sure whether I would have made the same decision.

Pluspunten:

This system looks like it will grow easily with our company. It has more indepth features than many of the systems I looked at.

Minpunten:

The ease of use is restricted somewhat. It sounds like a little thing, but you can't hit "Enter" as an input button, you have to use the mouse to click on a tiny arrow or a submit button each time. Just makes everything take a little bit longer.

Sentric HR Review

Pluspunten:

The software is extremely to use as an administrator and also easy for employees and managers to navigate. The customer support that I have received over the years has been amazing. I have contacted customer support many times and every time I have received a quick response to my issue with help and/or ideas to resolve my issue. The knowledge and expertise of the customer support team is top notch and they are always so helpful.

Minpunten:

Some times creating reports can be challenging; having descriptions of available fields would be helpful.

Love SentricHR

Opmerkingen: I would highly recommend SentricHR to my colleagues. I love how easy it is to use and the customer support is awesome.

Pluspunten:

SentricHR is extremely user friendly, and tracks everything we need it to track. We love being able to direct employees to their own profile to see paystubs, sick and PTO balances, and the use of the forecast option. I believe this empowers the employee more than we know!

Minpunten:

There seems to be a few glitches here and there with SentricHR. I love the constant updates and believe they are necessary, however it seems to always change really random things. This is probably also a lack of knowledge on my part.

Best Customer Service Team Ever!!

Opmerkingen: If there is ever anything I do not understand, need a path to reach or operator error, Sentric amazing Support Team is fast to respond and make me feel as if even my smallest concernm is a major concern with their personalized response.

Pluspunten:

Easy to use dashboard Unparalleled training Team

Minpunten:

I use that user had more ability to create reports themselves without having to pay for custom reports & even when some of our custom reports need to be updated or changed, there is another fee involved. Wish the feed did not lock so many items at the top making me having to scroll down anytime I need to see changes made by HR for me to Process.

SentricHR Fan

Opmerkingen: We have had a great experience with SentricHR and I can't stress enough how great the support staff is. I've never had an issue that was not quickly resolved other than the mobile app.

Pluspunten:

The software is very user friendly and all the training and support staff are outstanding. Our organization does not use the software for payroll but may transition to that in the future. SentricHR has helped us streamline our processes into one location.

Minpunten:

When I have found something I would like the software to do, support has been able to create a report or find a work around. One thing we've had trouble with is the SentricHR app for iPhone users; it won't load.

Ease of doing business

Opmerkingen: I had a wonderful experience, I had to convert data from the old system and the team made sure I knew it was overwhelming at first, but then it got easier, and with that ease my system loaded well, my data was safe and secure, the training to the staff and employees on how to use it was so easy. The support from SentricHR is the best I have ever had with a software company. They are all a great group of people!!!

Pluspunten:

The ease of review employee profiles and the entering of data. The flow of the data, using a one system log in to retrieve your employee data. Time Card access and Employee Self Service.

Minpunten:

I don't have anything to list at this time, but one wish list would be that once you type the employee's name in instead of hitting the Search button the system would automatically pull the name up.

Sentric is Amazing!

Pluspunten:

Sentric makes all aspects of employee payroll, benefits, absences and performance management easy to use.

Minpunten:

Printing the performance reviews is very cumbersome and could use updated. It takes multiple clicks and time to get to the final PDF download to print. Many times, employees give up thinking the system isn't working and HR has to pull for them.

Difficult to get help - Always have to purchase Concierge Service for Benefits and ACA

Opmerkingen: Compared to the software we had previously, this seemed like something that would be alot easier for HR to use. Our CFO decided to get this software and it is easier than what we had before but it is lacking in reports and customer service.

Pluspunten:

The employees like the Dashboard. They like that they are able to see their time off requests and how much time they have left in their PTO bank.

Minpunten:

The reports - cannot make an ad-hoc report easily. Also, when attempting to get help, we are referred to videos, articles and other features on the HUB site.

New to Sentric HR but very impressed!

Opmerkingen: We are greatly improving the candidate experience with the Applicant Tracking and onboarding system. The is critical as we are a people oriented organization.

Pluspunten:

I really like the ease of use and the incredible support! Our rep solves issues quickly and with great ease. I am so impressed!

Minpunten:

Non that I can think of currently. Everything has been great

Great Customer Support!

Opmerkingen: I could not be happier with the service we receive from the SentricHR team!

Pluspunten:

The customer support is fantastic! Always helpful and friendly! The software continues to be upgraded and adapted as business needs change.

Minpunten:

The reporting features could use some improvement with ease of use and functionality.

Overall a good experience in the beginning -

Opmerkingen: Time and attendance has made our life easier. Used to do a lot of manual keying.

Pluspunten:

Ease of operation - Easy to understand reporting system. Easy to navigate in the system to find information that you need.

Minpunten:

The change from one contact person to the support team. Can't get some reporting items to run how we would like them to be. And not being able to change our GL without being charged.

We have not had a good experience with Sentric Work Force

Pluspunten:

What I like most is that the system holds a great deal of information in one central location. I also like that is generates many reports.

Minpunten:

Lack of training on how to use it. Customer Support instead of having one Service Rep who knows your company. It is frustrating and time consuming to explain things repeatedly to many people. We have issues entering dates as well.

Sentric HR Review

Opmerkingen: I am very satisfied with the product and support of Sentric HR. I can typically find all of the information I need in one system, which is great. I also live by the Sentric support team. They are always so awesome, friendly and helpful.

Pluspunten:

I like that everything is integrated into one system, and it is very user friendly.

Minpunten:

I am happy overall with the Sentric system. I think there are always improvements that can be made to anything, but nothing specifically comes to mind.

SentricHR - Customer Oriented

Opmerkingen: We have been with Sentric HR for over a year now. The customer support they offer is tremendous. Lots of helpful and friendly people - especially [SENSITIVE CONTENT HIDDEN] who was our implementation specialist and continues to be a reliable support for our team! It is fairly inexpensive compared to other products offering similar services, but yet maintains a professional look.

Pluspunten:

Customer Support is Great - not "just a number" to the company (like the larger payroll companies) Lots of functionalities that are new to our company and help elevate our HR team. Interface looks good, too!

Minpunten:

There are too many steps (and clicking) for one simple task.

New User to Sentric

Opmerkingen: The customer service is incredible! I have worked with other payroll software that I thought had wonderful customer service, but it did not hold a candle to Sentric. Great response time along with the knowledge needed to solve my issues/cases. Cannot say enough about their support team.

Pluspunten:

Sentric is incredibly user friendly. I have used Sentric for about six months and have found it is very easy to pick up on the software. Within two pay cycles, I was processing payroll cycles without any assistance.

Minpunten:

When adding PTO through the paystub, it does not automatically deduct from the Absence Enrollments banks once the pay cycle closes. A manual adjustment must be made in Sentric.