SentricHR reviews

Fully integrated HR platform and exceptional customer service!! Unheard of combo until SentricHR

Opmerkingen: Sentric has consistently offered a manageable platform form for integrated HR services (payroll, benefits, etc.) combined with easy to use self-service features but the greatest value Sentric provides is in their customer service. They offer proactive training sessions and respond quickly to any and all issues. They truly offer best in class service in addition to a strong HRIS platform.

Pluspunten:

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

Minpunten:

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

Excellent Software with Many Options

Opmerkingen: The staff at Sentric have been incredibly responsive and friendly. They are more than ready to take time out of their day to help with a solution of any kind. If the company doesn't have an immediate solution for an issue, they are willing to brainstorm and come up with solutions not only to better our experience but to use to improve the experiences of other companies. They do not shirk the chance to develop new avenues to improve overall customer experience.

Pluspunten:

The ease of use as well as the clarity with which things are presented, both from an administrative position and an employee position, is a breath of fresh air compared to the system we were using previously. It's an open environment with a lot of room for customization which can help us to engage employees in using the software as well as adapt to our ongoing needs.

Minpunten:

We are missing a few specific integrations for our company's needs but nothing that we can't work around. The staff at Sentric are already helping us to build out some solutions for the missing pieces.

The entire platform needs an improvement from web portal to mobile application.

Opmerkingen: Adding data into a central location.

Pluspunten:

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Minpunten:

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled. * There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix. * Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us. * after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML. * Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee. * The web interface is not responsive. * the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO. * Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why? * It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help. I have more to add, you can give me a call.

Sentric is a fabulous choice for ease of use and integration

Opmerkingen: The whole team from start to finish was STELLAR! They were friendly, helpful, and really took the time to make sure I understood how to set up different areas of the system. The training offered is great - I can watch a video on my own time, or schedule something one on one, or sign up for a live webinar.

Pluspunten:

Shopping for HRIS software is time-consuming. You will find that some have a lot of bells and whistles - then you dig into the demo and realize it is clunky and difficult to navigate and there are major pieces missing. SentricHR is the most complete HRIS software out there - they cover payroll, performance, benefits, onboarding, document storage, and probably more that I am leaving out. SentricHR was super easy to work with and answered every question in a timely manner.

Minpunten:

This is silly, but it times out after 5 minutes if you are not active on the screen. This is for security purposes - but I am the type of person to work on 3 different screens and I work on one screen for a bit then come back to another screen to work - so it is a bit frustrating to have to log back in when I have not been active on the screen - but I am getting used to this and I understand the reasoning.

SentricHR Review

Opmerkingen: I would say it was mostly favorable, however the implementation process was much more labor intensive on the customer end than we had anticipated, and there were a few miscues in the implementation that did cause some audit/cost issues on our end. The ongoing struggles with the support response time have also been a concern.

Pluspunten:

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

Minpunten:

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

Worth Every Penny

Opmerkingen: The training, set up and onboarding has been great and regularly scheduled meetings/trainings have been extremely helpful. Our reps , [sensitive content hidden], have been so amazing and available to answer any questions…even on a Saturday!!!

Pluspunten:

The amount of features you get for the cost is amazing. And it is so easy to use.

Minpunten:

I have control over a lot of the information entered to be able to edit it, but it would be nice to have the ability to edit all information.

Big Sister Boston Review - Dec 2020

Pluspunten:

It is easy for staff to click around, update their information and enter time. Payroll is straight forward and quick to process. I also really like the new hire functions and how it gets all the forms to a new hire easily to track - in this virtual world it has been essential.

Minpunten:

I wish that I could add in holidays rather than contacted customer service. They are quick to respond but they are quick request so it would be fantastic to manage them myself. I also wish the reports were a bit clearer. For example, the Absences report doesn't let me predict ahead and can not always be accurate when pulled.

SentricHR a great resource for our small non-profit.

Opmerkingen: SentricHR has allowed us to have the same HRIS capabilities as large companies have. It has transformed our on-boarding process from a time consuming manual, paper-driven process into a faster and more efficient electronic process. This has been especially great during Covid remote work. We haven't missed a beat these past two years in large part due to Sentric HR.

Pluspunten:

SentricHR is a very user friendly platform that captures all the areas of HRIS functions that we need in order to run a small, non-profit business.

Minpunten:

Overall, SentricHR is a great product. If there was one area of improvement that I would recommend would be the ability to do more functions on the same screen without having to click back/forth as much.

Sentric

Opmerkingen: Mostly it is a good system. We've had some difficulties with canceling time off requests and setting up schedules.

Pluspunten:

The ability to look up information on employees, store documents, and initiate pay increases and title changes.

Minpunten:

There are some quirks. example you have to be careful about when you input a change in relation to the effective date. Payperiod ending must also be after the paycheck run or it is effected in that time between the end of payperiod and paycheck

Just completed the implementation

Opmerkingen: Our previous HRIS was "clunky" and every time I had an issue and called the support line I'd find out there was a "glitch" in the system and it would be sent to product development to resolve. SentricHR has amazing support who are very responsive and solution focused. I'm looking forward to a long relationship with the SentricHR team!

Pluspunten:

As an administrator and project manager for the implementation, I was pleasantly surprised how easy it was to get setup. The SentricHR Implementation Specialist assigned to our account was excellent. He was patient and always available to answer questions and provide guidance. I've gone through a number of these implementations with other vendors and what was promised by the sales team always had gaps with what the product could actually deliver without buying upgrades or "clunky" workarounds. We are very new as a customer, but so far SentricHR has exceeded my expectations.

Minpunten:

We have just completed the implementation and have yet to roll it out to our employees, so I don't feel I can adequately answer this question. From what I've seen and experienced so far, I can't identify any concrete "cons" at this point.

SentricHR

Opmerkingen: Sentric has been very beneficial for us going from just a payroll system to an HR/payroll system, and we’ve added more features over the years. Sentric has allowed us to streamline our processes, assist in compliance and reporting, and gives us information at our fingertips. The customer support is quick and responsive, and I get connected with the right person to help me every time. And on top of all of that, Sentric keeps improving and developing their software.

Pluspunten:

I like that we are able to house a lot of information in one place. This makes it easy to access and use for streamlining processes, reporting, and getting information. The document feature has been really nice, and I look forward to additional updates. It's helping us head towards paperless, and it makes it more convenient as we are spread out over multiple states. We recently added the recruitment module and that has been very helpful for our recruiting and compliance efforts. Customer support is very prompt and helpful. When I was first looking at HR/payroll software options, I wanted a dedicated customer service rep, and so I wasn't happy when Sentric initially changed their model. However, having working with them for a couple years, I do really like the customer support, because I'm dealing with an expert in the specific area of the software that I have a question on.

Minpunten:

There are a good amount of standard reports and the ability to do ad hoc reports. However, sometimes I'm not always able to do everything I want in a report. There are also occasions that the system doesn't do exactly what I want. However, I realize that is the case with any system that is designed for tons of clients. And normally, there is a work around that can be figured out.

Very User Friendly

Opmerkingen: Sentric makes payroll so easy for us to process.

Pluspunten:

I like that the software has a nice appealing layout. It is easy to use and easy to navigate. I like that employees can go into the software and request their own days off and view their own paychecks. I love the technical support team - they are always so patient and understanding. They are there to help you learn the software.

Minpunten:

I think the reports are a little hard to understand at first. Setting up benefits can be a little troublesome until you know what you are doing. While some functions are user friendly some functions take instruction and practice. This is not meant not deter any potential users, keep in mind that Sentric has amazing customer support. They will call and walk you through any procedure.

SentricHR

Opmerkingen: Right now I am setting up Carrier Connection and [SENSITIVE CONTENT HIDDEN] has been guiding me - she is super helpful. [SENSITIVE CONTENT HIDDEN] supported me through managing the ACA portion in January and provided reports needed for year end reporting. - response time was immediate and very much appreciated.

Pluspunten:

It is visually pleasing and easy to navigate. The software has definitely consolidated the number of steps and amount of time it takes to process payroll each pay period.

Minpunten:

Set up of each component of the product feels kind of clunky and manual. That is why there are so many components that are not in use yet. It takes more manpower to get it set up than we initially were aware of. Trying to get the ATS set up and realizing that the functionality is not what we need to to be. We are also setting up the Carrier Connection right now. Performance management will follow that.

Helpful Staff

Opmerkingen: Our overall experience with SentricHR has been there has been many new features that impress us. The Staff has been extremely helpful and understanding while training us and giving us the amount of time we need. [SENSITIVE CONTENT HIDDEN] have been wonderful!!

Pluspunten:

The on boarding features are very impressive. Currently we are still in the process of setting it up. It is very detail orientated which we enjoy, it just is taking us a bit to get started on it.

Minpunten:

There are several places where the same thing can be done which makes it a bit difficult to know if you are changing the correct features in the right places. The auto pay section is very frustrating for us, but we have managed to work around it. We also do not like that we have to message a generic help line instead of having a direct contact for items.

I like working with Sentric and have found the reps to be accommodating and friendly.

Pluspunten:

I have found Sentric to be fairly easy to use and your reps are generally pretty quick to respond to questions.

Minpunten:

I think that sometimes questions or requests are lost in translation when it comes to email. There have been times when what I have attempted to communicate has not being interpreted correctly. That can be frustrating, although you do have some reps who will pick up the phone and call to be sure that everyone is on the same page. We have learned allot about the software through trial and error. There are probably many more benefits to using your program that we just have not figured out yet. It would be very nice if you would offer more training in all the aspects of using Sentric.

SentricHR for Mid-Size Companies

Pluspunten:

The support team is the best! They are very responsive and correct any issues on a timely basis.

Minpunten:

The reporting is a little lacking and could be easier to develop you r own reports. and make it easier to build and use the fields in the system to build reports.

Difficult to get help - Always have to purchase Concierge Service for Benefits and ACA

Opmerkingen: Compared to the software we had previously, this seemed like something that would be alot easier for HR to use. Our CFO decided to get this software and it is easier than what we had before but it is lacking in reports and customer service.

Pluspunten:

The employees like the Dashboard. They like that they are able to see their time off requests and how much time they have left in their PTO bank.

Minpunten:

The reports - cannot make an ad-hoc report easily. Also, when attempting to get help, we are referred to videos, articles and other features on the HUB site.

Anthesis Review

Opmerkingen: Overall, I feel that the experience using Sentric has been a positive one. Support from Sentric is the best thing since during implementation there is only so much time to learn as much as we can about the core functions of the software. It is nice to be able to call support or use the help section for relevant articles and previous training.

Pluspunten:

The thing that I like most about this software is the Time section. It helps the most when it comes time for payroll.

Minpunten:

The feature that is the least used is the candidate section. I feel that there is not much of a compelling reason to use it as of now.

very nice package

Opmerkingen: WE are very new at it but i do have to say the implementation specialist is great.

Pluspunten:

all the features that tie into each other and easy of use for employees

Minpunten:

The complication of scheduling in time and attendance and the fact we can't start adding entries into the next payroll without missing new employee entries or changes to rates.

Overall a good experience in the beginning -

Opmerkingen: Time and attendance has made our life easier. Used to do a lot of manual keying.

Pluspunten:

Ease of operation - Easy to understand reporting system. Easy to navigate in the system to find information that you need.

Minpunten:

The change from one contact person to the support team. Can't get some reporting items to run how we would like them to be. And not being able to change our GL without being charged.

We have not had a good experience with Sentric Work Force

Pluspunten:

What I like most is that the system holds a great deal of information in one central location. I also like that is generates many reports.

Minpunten:

Lack of training on how to use it. Customer Support instead of having one Service Rep who knows your company. It is frustrating and time consuming to explain things repeatedly to many people. We have issues entering dates as well.

Sentric Workforce has been beneficial in organizing and tracking our HR data.

Pluspunten:

The ability to easily pull Ad Hoc Reports, containing only the data I need, is the most valuable function I have found working with this system. The customer support has been very helpful at answer questions and helping to find solutions.

Minpunten:

There is not a quick and easy way to upload a large volume of data without individually uploading the files.

It is very effective to have and saves our HR department time.

Pluspunten:

Most employees can update their own stuff such as insurance, w-4's, banks information and they can pull previous stubs. They can request PTO and have an overall count of PTO time available and left. You can also check for future PTO availability for those people that like to plan ahead.

Minpunten:

Sometimes is not as user friendly, where employees call to ask where what is. For Example when an employee needs a past check stub, it is a little hard to see the date change in the corner at the bottom.

I use the HR portion of the system.

Pluspunten:

New hire entry wizard. Employees can pull up their time off to see when/what they've used. Unfortunately it's not always accurate.

Minpunten:

The reports are not accurate and cannot run reports that should be HR standard, cannot run "simple" reports with ease; onboarding; lack of communication when upgrading issues occur.

Fantastic Service

Opmerkingen: The ease of the software is really great. There are a few things that need to be tweaked. Transferring from one company to another should be much easier than it is but that is my only real complaint. Our account representative is OUTSTANDING! I do not know what I would do without her. She is so knowledgeable and patient. She is a great teacher and always thinks ahead. I am so thankful to have her.

Pluspunten:

Ease of the software

Minpunten:

Not being able to transfer from one company to another. The system does not keep track of terminated employees and the day they are terminated. That is done by us and not the system which it should be