Helpjuice reviews

Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price!

Opmerkingen: The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable.

Pluspunten:

Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.

Minpunten:

There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.

Overwogen alternatieven: Zoho Desk

Redenen om voor Helpjuice te kiezen: We no longer needed all of the features that Zendesk offered because we migrated to NetSuite for Call to Resolution activities.

Overgestapt van: Zendesk Suite

Redenen om over te stappen op Helpjuice: Our evaluation of Zoho Desk and Stonly led us to Helpjuice because of the many features and cost effectiveness of the solution.

One of the best easy-to-use software for knowledge base management

Opmerkingen: The overall experience was excellent and smooth, and their support team was very proactive. This will be excellent software for collaboration activities.

Pluspunten:

I like the most that their customer service was very proactive and quick when I booked a demo with them. I wanted to get up to speed with their software and start using it proactively. I had already heard/read a lot of good reviews about them, and want to use it as a knowledge base for my team.Another excellent feature they provide is managing multiple versions of a single document, which is very effective when working collaboratively. One of their best features is that they store backups of every document in the cloud, and can be easily restored in case of theft, deletion, etc. I have never really seen such technical features in other similar software.Moreover, they provide a very clean UI and easy to identify tools.

Minpunten:

I did not like that it took me time to understand their different templates like troubleshooting, interlinking, analytical reports, etc. However, their customer service team took the time to understand my requirements and advised me with some excellent templates that made my work really easy.

We need to add more features

Opmerkingen: Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pluspunten:

clean design

Minpunten:

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Helpjuice review

Pluspunten:

We use our KB to help the call center agents follow processes and answer questions the customers may have. With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time. Editors can make one article and allow specific sections to be seen by the correct channels.

Minpunten:

Zendesk integration and Chrome extension needs to be updated.

Overwogen alternatieven: Bloomfire, Guru, Confluence, monday.com en ClickUp

Redenen om voor Helpjuice te kiezen: Helpjuice provides user and content usage and tracking, user grouping, and integrations for tools we already use. The switch to Helpjuice was made even easier with the cost and the fact that we could fully customize our KB. Helpjuice is also accessible on mobile devices which is extremely helpful for our Field Team

Overgestapt van: Trello

Redenen om over te stappen op Helpjuice: We were needing a knowledge base that was user-friendly on both the front and back end. We also needed to be able to track who would be able to see what information as well as who was or was not utilizing the knowledge base from a QA perspective. We were getting a lot of requests to update the information in the KB but with the system we were using it was hard to keep track of what was or wasn't updated.

Helpjuice is a Knowledge Base Champion!

Opmerkingen: We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain.

Pluspunten:

We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers.

Minpunten:

The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too!

Overwogen alternatieven: Bloomfire en Zendesk Suite

Redenen om over te stappen op Helpjuice: Biggest aspect was price. Bloomfire was much too expensive for our needs and Helpjuice had everything we needed for less. Zendesk would have made us have to switch our entire support software which was not something we were ready to do. We just wanted a knowledge base and Helpjuice made that option easily available and affordable.

HelpJuice- a win win for any sized business!

Opmerkingen: Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice!

Pluspunten:

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Minpunten:

-Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s)

Overwogen alternatieven: Document360 en Zendesk Suite

Redenen om over te stappen op Helpjuice: The pricepoint matched up with what is offered as part of the HelpJuice subscription: Excellent editor, great customer service, customizations galore.

Best knowledge base tool I could find!

Opmerkingen: Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.

Pluspunten:

They also provide full customization service to change the look of the knowledge base per your product's design.

Minpunten:

Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Overwogen alternatieven: Bettermode, Document360, Confluence en elevio

Redenen om voor Helpjuice te kiezen: We wanted to put our focus on our product and use a 3rd-party service for this need. Less maintenance and a much better product than what we can create ourselves.

Redenen om over te stappen op Helpjuice: Features, bundle price and not per user, customization options

Great first impression

Opmerkingen: The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.

Pluspunten:

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Minpunten:

We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.

Overwogen alternatieven: USU Knowledge Management en Zendesk Suite

Redenen om voor Helpjuice te kiezen: Salesforce Knowledge was to complicated with their visual force language. It is also too expensive for a medium-size company like ours.

Redenen om over te stappen op Helpjuice: It was the only solution that checked all the boxes within a reasonable price.

Amazing product

Opmerkingen: My team was impress. No more document all over the network hard to find to share knowledge.

Pluspunten:

Easy to use Friendly Interface. The content is indexed so fast

Minpunten:

The editor might gain a few more feature in future Some search option can be optimise

Overwogen alternatieven: Zendesk Suite

Redenen om over te stappen op Helpjuice: I like the fact that we deal with a small team. Amazing service.

What we were looking for

Opmerkingen: I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .

Pluspunten:

The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.

Minpunten:

I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].

Overwogen alternatieven: Document360 en ClickUp

Really Good!

Opmerkingen: A nice userfriendly knowledgebase that my entire team can contribute to.

Pluspunten:

The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

Minpunten:

Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

Review for knowledge base Helpjuice

Pluspunten:

I loved the simpleness of this software. Creating articles was a pleasure and training on this platform was the most easiest part.

Minpunten:

Well, sometimes had local problems with connecting, but i don't know what was the reason. However, everything is ok.

Fantastic on-boarding experience up until the rebranding which took longer than expected

Opmerkingen: Recommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product

Pluspunten:

Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.

Minpunten:

Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content - the code formatting is not very good, have line wrap issues and no syntax highlighting - difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page - difficult to export analytics data to other systems - need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

Manager of Support Services

Opmerkingen: I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit! You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers. We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself. My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help. I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.

Ideal tool to automate support

Opmerkingen: When our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so, we gave it a go.... Instantly, upon signing up, we realized Helpjuice provides a much different experience than the other solutions out there. Helpjuice is really focused on being the best knowledge base platform, and you can tell from product to support. Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had, in a while!

Pluspunten:

Extremely easy to use, powerful analytics, easy integration in website.

Minpunten:

None

Experimnted with many Knowledge base products - this is by far number #1

Pluspunten:

Has all features others have and more. Super agile product Crazy support team and personal customisation

Minpunten:

Their logo ;) I really didnt find cons. I'm sure some stuff will be missing as I progress working with the tool but I am sure and can see that their team are super product-customer responsive - super important for me.

Great software and exceptional service

Opmerkingen: The onboarding experience was fantastic! In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.

Pluspunten:

The multi use of the platform by having both public and internal content.

Minpunten:

Would be great to have a few more logins with the base package.

The best all rounder

Pluspunten:

It's fully customizable, support is always available, analytics are very good and using it is very easy

Minpunten:

some features that users suggested are yet to be added

Great Experience and Very Helpful

Opmerkingen: We tried other options that come bundled with helpdesk, knowledge base and other features but all of them usually only have the knowledge base feature as an add-on to their help desk software and they don't do that well of a job at it. Helpjuice is solely dedicated to fill the need of a great knowledge base SaaS and it shows. It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature! If you need a knowledge base without the bloating of a ticket system, etc. Helpjuice is a great option.

Great Knowledge Base Software

Pluspunten:

Help Juice has great search capabilities and is easy to setup and configure to match your company brand,

Minpunten:

I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.

Perfect KB for BILLSHARK

Opmerkingen: We selected Helpjuice because it's a platform that focuses on one thing and does it really well. Their support team has been quick to respond and accommodating with customization requests.

Pluspunten:

Simple UI

Minpunten:

Still requires assistance for anything outside basic customization.

Helpjuice for Insightful.Mobi

Pluspunten:

Easy to use, self explanatory menu options, useful help

Minpunten:

We have no complaints so far, maybe as a feature (not a dislike) the ability to create our own themes

Helpjuice

Opmerkingen: Sharing documentation.

Pluspunten:

Ease of use with articles and sharing information.

Minpunten:

Versioning not all that good. In that you can't release version 2 on the same url.

Great Product for Great Price

Opmerkingen: Great. Support team was very responsive. Turn-around time on customizations and questions was very quick.

Pluspunten:

Very easy to use. Great templates right out of the box or you can go right to the HTML code and make changes.

Minpunten:

It took me a bit to figure out how to structure and display "Articles" under the new "Categories."

Help Juice has transformed our help page from a static page of facts to an engaging experience.

Pluspunten:

This software has extreme ease of use with amazing features. The ability to tag articles alone cuts down on having repeat articles and a sea of information a customer may not need just to make sure the bases are covered. It's also just really beautiful and simple to set up.

Minpunten:

If I had to say anything, I would say the color palette on the backend could be brightened up a bit.