LeadSquared reviews

Very Useful Software for Sales Field

Opmerkingen: I am using this software for our institution from last 1.5 years and found it very helpful. We have 5 users along with 1 administrator. It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.

Pluspunten:

Reminder Pop-ups. E-mail campaign, Defined dashboard, Landing page integration, Auto responders, Separate list for particular data, HTML mailer creation, transactional SMS and Various Kind of Analytical Reports, etc. Export import feature of the LSQ to help generate more defined reports in excel format. E-mail campaign report helps to target the audience based on open and click rate of the mailer. Gets immediate responses from helping team (Technical team) at the time of any kind of technical error or at the time of support requirement.

Minpunten:

Third party integration with LSQ takes time.

Highly Customizable CRM

Opmerkingen: Overall, LeadSquared is an excellent option for businesses looking for a comprehensive solution to their marketing, sales, and CRM needs. I have user Zoho CRM, Nopaperforms etc., but the flexibility offered by LS is better. Best part is that the CRM is highly customizable and can fit in the requirement of any business

Pluspunten:

Automations can be made in LS even by the end user. The automation flows can handle lead management and are triggered by an incoming API hit or can also be built at lead attribute change.

Minpunten:

If I am looking to made a customized report or dashboard in LS which requires Lapp, then there is dependency on Support team which works on chargeable basis.

Avis leadsquared

Opmerkingen: the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports but it would be great if the installation process did not take as long as we hoped and the problem of lack of self-customization options should also be resolved]

Pluspunten:

the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports

Minpunten:

the installation process took longer than expected and also lacked self-customization options

Has abilities but very lacking is support and implementation

Opmerkingen: Very bad experience. Once the sale was completed reliable support was hard to find. I had many issues and upper management didnt respond.

Pluspunten:

It was nice to see what emails had been opened and read. The system overall was hard to navigate.

Minpunten:

Too many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.

CRM That Made A Difference

Opmerkingen: So far Good, Excellent.

Pluspunten:

Software integrates the company work process as per its own requirement. Hassle free CRM software. Helped in understand , knowing for what reason the service was delayed. Easily, identify at which level the task is pending, delay can be identified & productive steps can be taken to avoid the delay.

Minpunten:

Earlier, automation tools offered to us was bit costly which refrain us from fully atomize the work process. (Now, that the price has been reduce). As the Billing & Ticketing solution is not provided the work process has become more cumbersome, as multiple software is required.

Great CRM Platform for B2C Businesses

Opmerkingen: Lead Management and accumulation from various sources and channels has made various segments of operations organized

Pluspunten:

1. Automated and Customizable Workflows 2. Targeted Email Campaign 3. APIs and Connectors with various other platforms

Minpunten:

Nothing as of now, mostly fulfils our requirements

It’s definitely a good tool to have if you are looking increase efficiency of your sales team

Opmerkingen: Overall experience has been satisfactory in terms of using LSQ as a CRM tool. Looking forward to try out other features as well to see how it can bring more efficiency to the team.

Pluspunten:

The think that I liked the most is the ease of use that comes with LeadSquared & they have pretty decent deck of useful features too.

Minpunten:

As of now there is one thing I am not very satisfied is that there is no planner available or the task calendar is also pretty average.

A capable Sales CRM for startups and small businesses

Opmerkingen: Leadsquared has helped us streamline our Lead and Sales funnel management. The team has helped create custom solutions where ever required and has always helped us resolve issues both in the software as well as at the business level.

Pluspunten:

Adaptability & Customization Ease of use Easy administration Customer Support

Minpunten:

Reporting suite isn't the best in the industry. Each report works in silos and doesn't really capture the full picture. However, they have been working on it and constantly improving. Email suite and other marketing features have limited use cases. I understand that those aren't the core of the product, so it's ok. But these can get better.

Leadsquared- One CRM to rule them all

Pluspunten:

Every single feature in this software is useful no matter how big or small your business may be. The integration process was detailed and in-depth. The team support pre and post integration was spot on and they are always available. No matter at what stage you are in your process they are eveready to make changes. The feature which I love most about this software is the most critical feature which is the lead management. The depth with which this software manages the journey/life cycle of a lead is unmatched. Hands down the best software for your CRM needs.

Minpunten:

The UI of the software can become monotonous as there are not many options to customize the look and feel. Moreover the software can give you a lag of few seconds if you are over using the automation feature.Rest there is no issue. Great Great software.

Review - Lakshmishree Investment & Securities Pvt. Ltd.

Opmerkingen: amazing

Pluspunten:

multiple customizable reports at different user levels

Minpunten:

issue in integration with our backoffice

Good CRM for marketing purpose

Opmerkingen: As a CC manager, I can effectively track my CC's and this plays a very important role in the growth of my company. Leadsquared is very helpful in the sales and marketing department and I can experience the percentage of lead conversion increased after using the leadsquared CRM.

Pluspunten:

Leadsquared helps to capture leads very effectively from different sources and lead distribution is also very useful. We could clearly track the call report of the tele sales team very effectively and could monitor them. We could analyse the lead stages also.

Minpunten:

It will be good if we can add call recording saving options so that we can do call audits very effectively without any additional payment. Every automation costs, so that is also not affordable for us since we are a start up company. Report area is lil bit confusing. It could be made user-friendly. Mobile CRM, sometimes it's getting hang

Leads management with the help of LeadSquared

Opmerkingen: I really liked this tooI for managing all my leads and I using this daily, I would recommend LeadSquared for those who need to organize, manage, categorize the assigned leads. And we create customer profiling concerning their nature of requirements like sales management or customer handling, student accounts management, call centers, ITs, Schools, higher educational institutes, even organizations for managing employees' details.

Pluspunten:

Beneficial Sales user dashboard for tracking our leads, graphical representation of our lead funnel, task management with upcoming tasks with reminders and overdue tasks, along with activity summary. Quite impressing smart view mode and various lead stages for categorizing the leads.

Minpunten:

Sometimes the leadsqaured page takes more time for server management. The Leadsquared portal lags while accessing multiple leads, and the task reminder constantly pings us through the mail. Still, in the spam list, some text inputs are not showing correctly in the lead details like emojis, style fonts, some languages words.

An effective lead management software

Opmerkingen: PHX has been using LSQ for the past 8 months and there has been the ease in lead distribution, Lead nurturing and management compared to our last used CRM

Pluspunten:

Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

Minpunten:

The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements.

Lead squared halp us in sales and marketing automation processes

Opmerkingen: It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM

Pluspunten:

The leads captured in real time by using CRM automation and improve the sales and clients. It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary. Integrations with APIs makes connecting with clients more systematic, fast and easy.

Minpunten:

The performance speed of the CRM can be improved upon.

A solid CRM and marketing system that has a bit too many user bug issues

Opmerkingen: Our sales team of 5+ switched to LeadSquared to manage our client database. Marketing uses for lead nurturing. We often face minor bugs that we need to contact the customer support team about.

Pluspunten:

Has the basics of what you need in a CRM and marketing platform: lead management, calendaring, emailing, marketing campaigns, automation and others. Solid user interface that also includes lead scoring by tracking how many touch points your lead interacts with your website and emails.

Minpunten:

A lot of small bugs when using this. We would build an automation campaign and go live. But it wouldn't work. I would message the support team, and they would eventually get back to me 3-7 days later with the issue fixed. Team is India with little bit of translation issues.

Marketing Automation - easy & straight forward Marketing Campaigns

Opmerkingen: Leadsquare opens the world to automated lead campaign management. It is easy to use and straight forward when it comes to campaigns and lead generation. With it’s built in CRM and the focus on the engaged leads, your sales have the right customers in focus.

Pluspunten:

It needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art. With the engagement score, you focus on the real engaged leads. If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.

Minpunten:

When it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward. CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.

LeadSquared Review

Opmerkingen: Overall experiance has been average.

Pluspunten:

The live calling updates and the recordings to listen exactly what happened on last call

Minpunten:

Interface is not that attractive and not much user friendly.

top features for the price

Opmerkingen: I can benefit from a full marketing automation system at a very affordable price.

Pluspunten:

pricing is very affordable and all features you might want from a marketing software are there. Some small things are missing but the team is slowly improving.

Minpunten:

Customer service is a little slow and some operations have to be done manually, especially in the landing page section.

Need more Improvement

Pluspunten:

Easy to install and use via web browser

Minpunten:

SlowNot accurateServer issue mostlyCan't use all functions bcz they won't work

Working of CRM

Opmerkingen: Good

Pluspunten:

OVERALL SOFTWARE IS QUIET GOOD. Support team is EXCELLENT [SENSITIVE CONTENT]

Minpunten:

Marketing teams support is very very poor to retain old customer, needs to be improved.

Great CRM!

Pluspunten:

Ease of use, have all the data of the user in one place, quality reports

Minpunten:

Frequently facing the issue of call not getting triggered in the last quarter, though once raised - was resolved quickly by the team

LSQ - Review

Opmerkingen: It was really good working in LeadSquared.

Pluspunten:

LeadSquared helps in the time management, easy to use , also helps in great follow up.

Minpunten:

Sometimes there is a downtime which can hamper our work but for a short period of time

Best in the Market for SMBs

Pluspunten:

This is the best marketing CRM I've used so far. Easy to set up entire marketing automation funnels for different objectives. Creating beautiful Landing pages and forms is a piece of cake. External apps like Facebook Lead Ads & zopim can be integrated easily.

Minpunten:

Need more new templates for Landing pages and access to edit them extensively. Reporting dashboards can be improved.

Good Tool, User Friendly

Opmerkingen: Email Campaign, Automation, Managing Leads, Reports to the point

Pluspunten:

We have been using LeadSquared for about 4 months now for all our Email Marketing and Lead Management requirements. LeadSquared has been exceptionally good. The customer support has been excellent / exceptional. LeadSquared support team has heard and responded to us extremely well, be it new feature request or other support requirements. All the very best to LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool.

Minpunten:

Complicated at times, Navigating. There's nothing much to write. Its a good software, if only it could more user friendly.

Perfect synergy of Lead Management and Marketing

Opmerkingen: LSQ has simplified managing our data and leads.
The software has been extremely helpful in streamlining our sales process.

Pluspunten:

Lead Management Email Marketing Defining User roles & responsibilities

Minpunten:

Initially it is a little difficult to understand the software Report scheduling features can be simplified further