Mailjet reviews

Great mailing platform

Opmerkingen: Easy to setup, I like how they instruct you to setup your mailing domain in an optimal way and guide you through the process.

Pluspunten:

The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Minpunten:

Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.

A good software but with some flaws

Opmerkingen: So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above.

Pluspunten:

I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too.

Minpunten:

However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software.

Mailjet from a Person who is not techie

Opmerkingen: The problems solved by using Mailjet include: - Sending large volumes of emails quickly and reliably - Automating email campaigns - Managing contacts and lists - Creating targeted segmented campaigns - Scheduling emails and newsletters - Setting up custom tracking and reporting - Ensuring deliverability of emails - Curating email templates - Integrating with other applicationsThe benefits of using Mailjet include: - Cost-effective pricing plans - Easy-to-use interface - Comprehensive deliverability and reporting features - Support from a dedicated team of email experts - Advanced segmentation and automation capabilities - Robust security features - Flexible API integrations - Ability to personalize emails for maximum engagement - Comprehensive set of templates for creating professional emails quickly and easily.

Pluspunten:

-Mailjet offers a wide range of features and options for email marketing. This includes things like email automation, real-time analytics, and A/B testing. -The service is easy to use and provides excellent customer support. -Mailjet is highly secure, making sure that your emails are safe from malicious attacks.

Minpunten:

-Mailjet can be more expensive than other services, depending on the plan you choose.-The service does not offer an unlimited number of emails, so if you need to send a large volume of emails, it may not be the best option.

Terrible Email Marketing Platform

Opmerkingen: Horrible. Big mistake in signing up, won't ever go back, even if they offered a free top tier account.

Pluspunten:

The price - it was the most competitive on price

Minpunten:

Everything else. There is a reason it's the cheapest. The platform looks like it was developed in the early 2000's, and functions as such. It's extremely click heavy. And major functionality has not worked for over a month with no ETA in sight for a fix. Support took many days to reply, despite promising a response within 24 hours. When asked about a refund so I could go elsewhere once the issue was determined to be on their end and had no fix in sight, they offered a joke of an amount. DO NOT RECOMMEND

An alternative that is fine to start with, a little limited for the advanced

Opmerkingen: To begin with, and if you have few contacts, it's fine because even in the free version you will be able to have access to a certain amount of mailings, but if your list grows, as was my case, it's a headache because everything is limited and it's better to change as I did. I perhaps for others have had a better experience mine was not like that

Pluspunten:

Price and quality is fine, transactional emails arrive well, marketing emails are a bit limited, the tool is easy to implement and take advantage of if you have less than 4k contacts

Minpunten:

Very limited for the free and basic versions, if you want to get more out of it you have to pay more, however, for that it is better to change to another of the competition for that higher price

Best Value Out There

Pluspunten:

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Minpunten:

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

Mailjet review by Jen

Pluspunten:

Email marketing has become more important and actually a necessity. This product works and is easy to use. Customer service dept has knowledgeable people.The Template-based emails are eye catching and eye pleasing.

Minpunten:

If there were a rating for mobile compatibility I would rate this product 3/5. The screen display adjusts with every click as if it can't decide on which size to choose. An improper size wouldn't bother me as much as the constant adjustment.

No Change in Shared IP

Pluspunten:

The software is good and easy to use, one can easily understand

Minpunten:

Wrong analytics shown while using API or smtp, suppose if you use smtp to your own test email address, if you are sending to 10 email address and if you open only one email address, it will shown around 4 to 5 instead of one. Secondly now a days it was noticed that they are not changing the shared IP, due to which the deliverability of inbox is constantly decreasing and mails are getting to Spam. The issue most probably comes when you use SMTP for sending emails

My personal review for Mailjet

Pluspunten:

I appreciate Mailjet's wide range of features, which include automated email campaigns, real-time analytics, and an editable drag-and-drop email editor. I also value the software's free plan, which enables me to test it out before committing to a subscription plan. Also, the customer service is first-rate, with responsive customer service staff and valuable documentation.

Minpunten:

The absence of customer care or technical assistance is one of the least preferred features of Mailjet software. the absence of substantial functionality and customization possibilities in the software can make it challenging for customers to adopt it to their own requirements. Moreover, users may find the software frustratingly slow to load and analyze data.

Powerful and Versatile Email Marketing

Opmerkingen: Pretty nice

Pluspunten:

The complete email marketing solution with advanced campaign management, mobile-optimized emails, list and contact management, CAN SPAM compliance, and seamless email distribution for businesses of all sizes

Minpunten:

difficulty with the platform's user interface and finding certain features

Works great! Easy to Use! Very Reliable!

Opmerkingen: My overall experience with Mailjet is that it is excellent software. It is easy to use, it just works, it's easy to set up, it provides awesome verification of my mail reaching its destination, I will continue to be a happy Mailjet user for years to come.

Pluspunten:

I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.

Minpunten:

What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.

Solid Product, Workflow/Automation still needs some work

Opmerkingen: The platform has gotten much better over the years. We have the bronze subscription and for the price it is really worth it.

Pluspunten:

The ability to design your own emails from a template or simply drop in HTML has been great for our company. The email builder is pretty easy to use and emails look decent across all mobile and desktop platforms.

Minpunten:

We started using the workflow/automation feature when it was in its beta phase. We needed to be able to add a user into a contact list and then have emails sent automatically. Creating a workflow is incredibly tedious. I had all the emails I already wanted to use from when I previously had to manually send them to contact lists each day. But for some reason mailjet wouldn't let me use emails from my campaigns in the workflow. I had to recreate every single email as a template in the workflow/automation section to be able to add it to a new workflow. I was able to just copy and paste the HTML, but it was still such a time consuming process. If I could just drag and drop already used campaign emails into a workflow that would make so much more sense.

That's just perfect for email management

Pluspunten:

The API access and the visual email composition

Minpunten:

The cost of product compared with another

Good value for money

Opmerkingen: Overall, I am very much glad to have a pocket friendly marking too.

Pluspunten:

It is easy to get started with all the options and the best feature is to schedule the emailers. Also, the reports are good enough for normal email marketing.

Minpunten:

There should be a feature to show the click heat map, that would be helpful is getting better insights on writing the emailer content and links etc.

Longtime fan and user for years.

Opmerkingen: Allows 3rd party applications to send email without having to open up security on mail servers, and does so with ease.

Pluspunten:

MailJet is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over. The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always.

Minpunten:

The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of MailJet -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.) In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time.

We've had multiple problems with Mailjet cutting us off or going down but like the ability to search

Pluspunten:

Ability to search by email address to see the list of emails sent. What's great is that it shows the email subject and status so you can show what was sent, when and when it was delivered. The hooks are ok

Minpunten:

Very manual process to get someone unblocked and can be slow. If they are blocked, you still get charged for the email. The email doesn't get queued, so it's lost... We've also had a problem with our server config so that it sent thousands of email requests to an email address that didn't exist (the mx record didn't even exist!!). We didn't receive an alert of this and got charged hundreds of pounds. We note that with SendGrid we can just click a button to unblock someone. Saves so much time and makes our clients happy. We're considering swapping to be honest; but they don't show the email subject

Mailjet the best current mailing tool.

Opmerkingen: My experience as a Mailjet client has been wonderful both personally and professionally, especially in the company where we have the need to send notifications, advertising campaigns and promotional emails whose processes are evaluated in real time and also have the advantage that These shipments will be customized.

Pluspunten:

Mailjet is a very easy to use platform with very striking features, where I can observe all the results of the campaigns that are carried out, which allows us to use all the past content that is stored securely, all this historical we analyze it and We use to optimize our future strategies. A very interesting feature of this system is that we can send transactional and marketing emails from the same platform without incurring additional expenses.

Minpunten:

I suggest that the customer support provided by Mailjet can be improved in the advisory aspect, however this does not prevent it from being considered a platform that is well structured.

This Is Good For begineers

Pluspunten:

The service is good but they block accounts without intimation even we use list cleaning techniques so critical to recover accounts

Minpunten:

Pricing is little high and application Layout is little critical.Some functions doesn't work on slow internet

MailJet, you get what you pay for.

Opmerkingen: All I can say, is try and fine a phone number of email address for technical support ANYWHERE. Your only contact is through the support form, which would be great if they didn't take 2 days to get back to you. 2 days is two days too long if you send out 12,000 emails and all of the links don't work as happened to us. When you use MailJet, they do some kind of redirecting, probably so they can capture analytics. At 10:44 we ran our final test and it worked. At 11:00 we launched 12,000 and every hyperlink was broke. First thing the next morning I ran a test again and the links worked on that. Been trying to get a hold of Mail Jet all morning while my customer if fielding angry emails and calls from the recipients. It's a huge embarrassment and frustration for all of us. Now ask me if the $7.50 per month price is a good deal or not? Oh, and this is not the first time we've needed help and gotten into this bind. We will be switching once we manage this emergency.

Pluspunten:

Very cheap tool. $7.50 per month for up to 30,000 emails.

Minpunten:

Cheap. Tech support is a minimum of a day from responding and you probably won't get much out of them. Outsourcing or cloud doesn't work if the vendors don't respond to your urgent issues on a timely basis. How about a tech support phone number, chat, email address????? Bump the price up to $10/month and actually provide something.

For use beyond transactional email, leaves questions

Opmerkingen: Low cust

Pluspunten:

It is a service with Low cost, Easy API and best Doc. The value pays off if you are a startup. But you will have to revisit your choice when you grow up.

Minpunten:

For simple email sending, Mailjet works as a charm, But from the moment you started using other features like Mail Automation, you started the problems, and the support ticket openings. I have two ticket open, and one without solution yet. If I start a new business, probably Mailjet will not be my choice. Unfortunately changing now, is not ideal, because I prefer to dedicate myself to other subjects. The service is not bad at all. Only this Email Automation that does not seem to be ideal for production.

Ecommerce and Mailjet

Pluspunten:

As we have to be sure that all the mails from our store goes to our customers, we did search for an easy solution. Mailjet is easy to configure and very stable. It was very easy to connect Mailjet with our Storesoftware. In I think 4 Years of using Mailjet we had to contact the support 1 time, they did help us very well.

Minpunten:

Okay the backend is sometimes a bit confusing and have to click arround to find the things you are looking for

I have been using Mailjet since long and haven't found anything better than Mailjet, truly amazing

Opmerkingen: I am in network marketing and this software helped me a lot On daily basis I updates my contacts regarding my new projects without any hassle.Great software ,Keep it up MailJet. Thanks

Pluspunten:

I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc.

Nothing to add. The level of service and reliability is unparalleled.

Pluspunten:

Ease of use, reliability, user friendly experience, statistics and its exporting. In 5 years of use, not one problem.

Minpunten:

Sometimes the user interface is a bit sluggish, but i don't know, it might be a browser problem, because most of the times it runs without a problem.

Mailjet a simple way to send emails

Opmerkingen: Mailjet is a simple way to send emails, manage campaigns and have good control over marketing campaigns. Very simple to use and with good technical support always ready to help.
For the development of my web applications and the sites I create I always use the service to be able to control the emails and to have in an instantaneous way all the dashboards that help me to perceive the state of the emails sent.

Pluspunten:

Simple and very easy to use, Has good technical support, Very nice and useful dashboards

Just don't try to become a customer. They don't want to have you

Opmerkingen: Signing up is made really hard. The user interface is not logical. The support is very slow and not understanding nor flexible. A shame since I intended to test them for multiply clients as well...

Pluspunten:

It is EU based I guess. But there is not really a pro here.

Minpunten:

Well. About everything. The interface is lacking. After signing up, you can only send a few mails per day. After contacting them; you can send 10 e-mails per hour. When you explain that you need a higher limit for sending transactional e-mails, they reply that you have to send out at least 5 campaigns, even when you explain that you do not intend to send any campaign. After asking for increasing the limit, I got a mail back explaining that I was not compliant with their regulation despite that I have done everything that I have asked for (be aware; Mailchimp is an already in use alternative for the few campaigns we have annually). So when I asked them what was wrong they simply terminated my account. Background details: - Opt-in is publicly available and shown. - Company exists over 8 years. - We have a zero-tolerance policy against spam.