Lime CRM reviews

Great system with both CRM and FRM capasity within the same system

Opmerkingen: We use this system for the Leagues - Eliteserien and OBOS-ligaen as well as all clubs within these leagues.
It is a great tool for aggregation all fan activites and touchpoints as well as making the marketing departements more professional.

Pluspunten:

The search function Ability to add tickets through integrations Easy to customize

Minpunten:

Not all functions from the desktop version is in the webversion yet. Still have to use the desktop client in order to do some stuff.

Eerder overwogen alternatieven: Dynamics 365, SuperOffice CRM en Salesforce Sales Cloud

Overgestapt van: Dynamics 365, SuperOffice CRM en Salesforce Sales Cloud

Redenen om over te stappen op Lime CRM: Cost, functionality and the fact that they had a lot of already plugins towards the sports segment

Jens S CRM

Opmerkingen: It is a good system to keep track of customers, easy for the users and you can develope the system as you develope your buisness

Pluspunten:

It is easy to use and has an Excell based structure. We have been able to customize the CRM for our organisation.It has alot of good funcionallitys The Ticket handling is very good, and also here we were able to customize this.

Minpunten:

The developing of the CRM are expensive in terms of how many hours the programmers estimate the changes will cost. We have also had many bugs and down times when Windows launch new updates. The Templates are Word based and not Excell. Why?The Admin system LISA is really old fashion

Lime CRM review

Opmerkingen: Good. however it needs a bit of customisation, which I can´t do easyly enough on my own and need Lime employees for this.

Pluspunten:

Great to get easy access to all communication between clients. Like that i can calibrate infotiles as reminders for when example. fram agreements needs to be renegotiated or upcomming orders are ending.

Minpunten:

It´s a bit of a hassle to use the desktop version sometimes and that tit doesnt work for mac users.That I need to reconfigure everything from the Desktop version to fit the Web version. Automatic flows etc.

Eerder overwogen alternatieven: HubSpot CRM

Redenen om voor Lime CRM te kiezen: Needed a more compherensive product for customer assignements, orders, Employees our consultants, etc.Now however the Lime Go client seems almost better in some aspects (over view of businesprocess etc) than Lime CRM client web version. Shoulöd we switch back?!

Overgestapt van: Lime Go

Lime CRM review

Opmerkingen: The support during the implementation of the CRM was superb. We are waiting for some improvments in the system regarding the add-on functions but overall we have now a functioning CRM system with better overview of ourcomplete business.

Pluspunten:

The best feature with Lime CRM for us was to be able to handle both sales and field service in one program. We have now a machine register which is the link between the Sales department and Service department.Very good overview over our opportunities, work orders, to-does, service agreements, tickets, etc.

Minpunten:

I don't like the actual functionality of the add-on for Microsoft Outlook. You can only chose to connect oportunities that belongs to the contact in the e-mail, it should be possible to connect to any oportunity in the system. It should be posssible to choose if you want to synchronize the e-mail with the attachements embedded in the e-mail or as separate documents.

Very good value for money

Pluspunten:

LIME works very well straight out of the box and it's easy to use. Because of this people like it a lot and there is very little if any resistance from the users.

Minpunten:

At the time of purchase the history data was not available but now that's been fixed too.

Eerder overwogen alternatieven: Salesforce Sales Cloud

Redenen om voor Lime CRM te kiezen: Because we ended up in a situation where only two people used our old CRM and the change had to come.

Redenen om over te stappen op Lime CRM: Because of better value for money and superior customer service.

Pretty ok, online version is problematic

Opmerkingen: Pretty alright. Online version is problematic as people have MAC's.

Pluspunten:

Good CRM functions, like how easy it is to use. Happy that invoicing is possible through the system

Minpunten:

Online version is not good enough or expensive development costs. Can't add on invoicing there so that's why

Eerder overwogen alternatieven: Pipedrive en Salesforce Sales Cloud

Redenen om over te stappen op Lime CRM: At that time it was most easy to make it suitable for us.

Malux thoughts on Lime

Opmerkingen: LIME is supporting Malux to maintain a high level of internal and external customer service. Helps us save alot of time and not letting any case fall behind.

Pluspunten:

The customizable product, its owned and developed fully by the same people who sold it. Which can make all the diff when it comes to understanding and meet business needs.

Minpunten:

The lack of a full experience mobile app. The poor integration with Office 365 and calendar synk. The file viewer gui is to elaborate, and missing preview functions for common formats.

Flexible and easy to adjust to our changing needs

Opmerkingen: Control of our customers through all processes, from lead to on- and off boarding and managing the customer throughout the whole process. We manage tickets and document all communication with customers in one place, in Lime.

Pluspunten:

Easy to filter and search. Flexible and easy to adjust to our ever changing needs. We don´t have to build our processes around the system, instead we build the system around our processes.

Minpunten:

The reporting tool is hard to use and the new import function is not as good as the old one. It is hard to understand and not as flexible as the older version.

Jennys review

Opmerkingen: Easy to update our customers business and history etc. Easy to access while on the goNice staff at the support. (Although we have changed customer client three times in a year)Things to improve:Easier and more customerfriendly updating of for example Info tilesUpdates about latest updates are not communicated to the clients in the best way.

Pluspunten:

Ease of use while on the go salesThe "To do list"

Minpunten:

That it has three different softwares for me as an admin to update at : Admin, LISA and Client is too much and LISA doesn't work on my new computor with latest Windows.

Lime CRM as an adaptation

Opmerkingen: If and when everybody feels comfortable with working in Lime CRM then we can benefit from the system. We will have the transparecy and sharing of information. We can have customer plans that everybody are comitted to. We can have data as a support for decision making.
We are not there yet, but I feel that we are getting there.

Pluspunten:

First of all, Lime CRM is easy to use. It is is easy to get started and it is easy to select level of mandatory fields. In our organisation we try to keep the mandatory fields to a minimum in order to make it easy to create items and work in Lime CRM. And the quick search is absoulutely marvellous.

Minpunten:

It is 2021 and still keep it as a desktop application feels a bit obsolete. It should be in the cloud.

Eerder overwogen alternatieven: Dynamics 365

Overgestapt van: Dynamics 365

Easy-to-use with customization options

Pluspunten:

The way you work with the system is familiar since it works with rows and columns and in many way reminds you of Microsoft Excel. You can customize a lot on your own without having to involve external consultants (e.g. adding/removing various types of input data fields, changing layout, etc.).

Minpunten:

The e-mail integration could use some more work to make it easier to work inside LimeCRM instead of having Outlook opened on the side.

LIME CRM review

Pluspunten:

Web interface is very easy to use. With a short admin exucation there are lot a local admin can customize without using LIME developers.

Minpunten:

More integration out of the box with outlook /office365, admin webportal is old and outdated (InternetExplorer) High security risk

Impressed!

Opmerkingen: Full control of all processes, from sales to service issues on machines and documentation! It is great!

Pluspunten:

The flexibility and that I'm after all this years still are surprised how well it supports our processes and could adapt to new needs!

Minpunten:

That i cant run it at on Azure DB (Maybe solved now?)

A daily help to make your work more effective

Opmerkingen: With out CRm I would have spent hours on customer follow up and analysis. I save so much time!

Pluspunten:

That it is easy to use and helps me to reach my goals. If anything goes wrong support is there for you.

Minpunten:

The segmentations features. When I use set segmentations it works well but it is troublesome to create own segmentations.

Customizable Lime CRM

Pluspunten:

What I like most as a developer is that Lime CRM can be adapted to the business. That it is possible to integrate Lime CRM with other systems such as financial systems. It is also very good that there are APIs that we can use against our self-built systems.

Minpunten:

Although it is good that there are APIs and that Lime CRM is customizable, I miss more modern ways to build and customize the system. Everything from customizing fields to building templates.Also missing some functions via the APIs.

Lime CRM

Pluspunten:

Easy to use. Very adaptable to the needs we have in the organization.

Minpunten:

Sometimes you get a feeling of too much expectation from the consultant at Lime. That they almost promise more than they deliver. But this is if we are really going to be picky with cons

Lime in daily work

Pluspunten:

Finding contact information, setting individual headlines, event management

Minpunten:

Nothing at the moment. Implementing bigger LIME at themoment and now also reachable online.

Lime review - feedback

Opmerkingen: Have used it for sveveral years and find it good for my daily work

Pluspunten:

Really like the todos,,.

Minpunten:

Sometimes updates are release which not always seems to have been tested thorouglly

Lime CRM

Opmerkingen: Good

Pluspunten:

Easy to use and all information i need in one place.

Minpunten:

Have some bugs. when im useing the searchfield and have to refresh sometimes.

lime jg

Opmerkingen: heart in the business. We have done our own version that work for us.

Pluspunten:

easy to use, gives us the base we need to to effectiv business

Minpunten:

that it is not both laptop and apple friendly in same time without use the webclient version

Efficient and powerful

Pluspunten:

There are a lot of filtration possibilities which makes the work very efficient and powerful.

Minpunten:

It is not the most visual tool/software.

Very satisfied

Opmerkingen: We have better control over the development of our customers and the contact information is updated.

Pluspunten:

A product layout that gives you a great overwiev and that is easy to use.

Minpunten:

nothing in particular. We are satisfied with the greater part of it.

Lime

Pluspunten:

Lime is very simple to use and you easily find what you looking for.

Minpunten:

Background system Lisa is not working always as it should - it is not fully reliable.

Lime review from an IT-professionals perspective

Pluspunten:

The fact that you can more or less design and customize your own CRM solution towards your organizations solutions, automations, tables, cards and such.

Minpunten:

The fact that there is lots of dependencies on Microsoft Windows, such as the backend editor Lisa, which is Silverlight based and the fact that the desktop client only works on Windows. Although they are now rolling out new web-based interfaces.

Lime - Dicom Expense

Opmerkingen: This has helped us keep track of our prospects and customer in a way better way than previous solutions with excel sheets etc.
Now we have one installed process which could be better on our end, but as CRM's go, we have everything we need with Lime.

Pluspunten:

Easy to use, integration was a bit tricky since we had a lot of customization done, but always satisfied with our salesperson, [SENSITIVE CONTENT HIDDEN]. I like the way it is configured and that the functionality is wide, a lot of tiles and you can configure it with personalized filters.

Minpunten:

There could be more manuals/instructions - we find the statistics module a bit difficult and therefor are we not getting everything possible out of the application. Ideally, it would also be a full on cloud solution with the same functionalities as the on prem, but they are getting there.

Eerder overwogen alternatieven: Salesforce Sales Cloud

Redenen om over te stappen op Lime CRM: The trust we felt with [SENSITIVE CONTENT HIDDEN] as our salesperson, really sealed the deal.