Synchroteam reviews

Efficient. Informative. Useful

Opmerkingen: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pluspunten:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Minpunten:

missing some features, for example can't search by serial number

Great Tool for Managing Service Teams: Synchroteam Review

Opmerkingen: Synchroteam is an excellent tool for managing a service team. It is easy to use and navigate, making it simple to assign tasks, track progress and keep customers updated.

Pluspunten:

Synchroteam is an invaluable tool for streamlining the management of a service team. It is easy to use and navigate, and I love how it organizes tasks and workflow. It makes it easy to assign jobs to the appropriate technicians, track progress and keep customers informed.

Minpunten:

The one downside to Synchroteam is that it can be slow to load and process tasks at times. This can be frustrating when trying to quickly assign jobs or check progress.

Not great, not terrible

Opmerkingen: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Pluspunten:

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Minpunten:

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Initial review

Opmerkingen: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pluspunten:

Streamlining of my team's dispatching process

Minpunten:

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Excellent Software with excellent service

Pluspunten:

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Minpunten:

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Very helpful

Opmerkingen: We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Pluspunten:

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Minpunten:

The color schemes of the planboard could be easier on the eyes.

Great custom field reporting capability

Opmerkingen: We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Pluspunten:

The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Minpunten:

The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Pluspunten:

- Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is simple and quick - We can automatically email PDF copies of jobs and invoices to our customer - Simple invoicing export CSV file for manipulation and import into accounts systems - Our customers can access secure online portal to view their validated jobs and invoices - Potential to calculate technicians' hours and pay through the new Timesheets module - Support team on hand to resolve any problems

Minpunten:

It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Great if you are in the USA or France.

Opmerkingen: When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.

Pluspunten:

Easyish to use. When you get used to it. Some good features we don't use.

Minpunten:

Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.

I has improve our daily operations in comparison to the manual old fashion way we used to have.

Opmerkingen: We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.

Pluspunten:

This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.

Minpunten:

I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.

I have brought it into my last 3 companies

Opmerkingen: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.

Pluspunten:

Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.

Minpunten:

The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.

Synchroteam has helped our business grow and become more efficient!

Pluspunten:

Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

Minpunten:

We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.

Great overall Product

Pluspunten:

Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times

Minpunten:

- The cost is a bit pricey since it's american pricing. - I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100 - I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.

How Synchroteam change our lives

Opmerkingen: My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.

Pluspunten:

- Simplicity - Functionality - Continuous development - Amazing price! - Self-serving platform I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.

Minpunten:

I will add some Asset management features like: - Recording meters readings - Set up alarms with this readings - Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office. - At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.

No Support

Opmerkingen: I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !

Pluspunten:

OK fit all field service software at a fair price

Minpunten:

NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off

Overall Good. Nice to see aesthetic and time keeping updates.

Pluspunten:

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

Minpunten:

My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .

Customizable system

Opmerkingen: Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology.

Pluspunten:

Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs.

Minpunten:

The possibility of doing activities in a massive way is limited to an advanced understanding.

Is able to fit our specific range of needs.

Opmerkingen: The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.

Pluspunten:

We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.

Minpunten:

The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.

Excellent Program

Opmerkingen: The customer service was excellent. Anytime we had a question the answer was given within a more than reasonable timeframe.

Pluspunten:

We loved the compact feel of it. Not as bulky and bloated as a CRM.

Minpunten:

There was nothing we disliked. The only reason we switched is because we found some new software that is specifically designed for piano tuners/technicians.

engieogma domain

Opmerkingen: we are using for 15 days. for now e only have problems with teams, users and job that can be see by managers

Pluspunten:

easy to use. have yhe featurs that we need in our costumer

Minpunten:

my managers dont see the jobs of there teams. big problem for us.

Really easy to use - intuitive design. Missing some functionality that would help.

Opmerkingen: Much better scheduling, ease of use. Really easy for all levels within our organization to see and arrange jobs. Doesn't have to take a lot of thought.

Pluspunten:

Ease of Use, design, GUI - mobility features. We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.

Minpunten:

Still designing some functions for it - can't have in-field techs make some of the necessary changes to orders, have to have a dispatcher type role to fulfill it.

Helpful, but a little underdone

Opmerkingen: Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.

Pluspunten:

Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized

Minpunten:

Everything feels 80% done. There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Excellent Software.

Pluspunten:

How to build your own forms in a minutes.

Minpunten:

The forms are really easy to do, and have all the options i needed.

Good but could be better

Opmerkingen: It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs

Pluspunten:

I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field

Minpunten:

The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused

Lots of features, lots of quirks

Pluspunten:

We tried out Synchroteam and committed to purchasing. There are a lot of features making this an excellent tool for a field service company to schedule, invoice, estimate, and keep track of inventory all in one platform.

Minpunten:

After we started to sync our customer database in we noticed everything was entirely wrong. While it does sync with Zoho CRM, it doesn't allow us to field map at all. None of our customers synced properly, and it would've forced us to change the way we work and organize our information to work around the software. That really defeats the purpose. If they improved their native syncing to include field mapping I think it'd be a 100% better.