Over CityView Modules
Public sector organizations have consistently chosen CityView as their community development solution for nearly four decades.
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CityView has helped us become virtually paperless
Opmerkingen: We are virtually paperless by utilizing the CityView Portal to the greatest extent that we can. Our lobby used to be filled with lines of people with rolls of plans under their arms, and documents in hand. Hard working people would need to take time away from their jobs to submit paperwork to our offices. Now, those lines have disappeared and there is just a slow stream of people that come into the lobby. Most of all our document work, and fee payment is conducted online, at their convenience. More than once I have gotten the comment that "If other counties were as easy to work with as yours is, I might be doing more business in those counties." We have friendly, talented staff that is always willing to help. CityView helps us conduct friendly business as well. It just works for us all day, every day.
CityView is essential to conduction business in our county. We are approaching 12,000 activated portal users that use the CityView Portal application 24 hours a day, 7 days a week. The CityView Portal is a one-stop website, where citizens and businesses can make applications, check on the status of those applications in real time, pay any fees, schedule inspections, and upload documents. We utilize CityView Workspace internally to track our Business Licenses, Permitting and Planning applications. In reviewing plans, the Bluebeam software allows us to markup plans in our Electronic Plan Review to better communicate back to the designers and engineers the required changes that are necessary. These markups also flow into our corrections letters that are emailed back to the primary contacts on the permit or planning application, as well as being available immediately on the CityView Portal. Approval letters and Certificates of Completion and Certificates of Occupancy work the same way. Our in the field, our building inspectors and our planning engineers utilize CityView Mobile via a cellular Internet connection. They can review documents, check conditions, create checklist items and complete inspections. We conduct approximately 30,000 inspections every year, all through CityView Mobile. But what I like most about CityView is that it rarely limits us. It is flexible in configuration, workflow and business rules. Rarely are we "stuck" with something that CityView can't do.
CityView is hard work to get up and running. You'll need a "champion" to help push through issues. In some ways, CityView is so flexible, that it is hard to come up with best practices. It's hard to fault the software for that, however. After the hard work, the CityView software will pay for itself in spades for years to come.
So simple to use!
Opmerkingen: Using the permit portal during COVID meant 99% of our permit applications could still be processed without the need for applicant to come to City Hall. Those that did, it was usually due to customer requests.
Workplace has an intuitive interface, which is well laid out, and easy to use.
System upgrades sometimes cause issues.
outdated, difficult to use, with poor customer support
Opmerkingen: it is better than a paper file cabinet in most cases, but not by much
The mobile version is reasonably user friendly and intuitive. It does allow direct photo downloads in the field
the desktop version is horrible, it is not at all user friendly and is very reminiscent of software programs you would have used used 10+ years ago, very clunky and not at all intuitive. I have used the system for almost a full year on a daily basis and I still struggle with the functionality. The programs was designed by software engineers not in-field users and it shows in every aspect of the product.
4 jaar geleden
Hi Mark, Thank you for taking the time to meet with me and discuss your concerns openly and candidly. We do understand it is always difficult to enter an organization at the tail end of an today implementation such as this as you don¿t get the benefit of contributing to the business processes that are configured along the way. One of the key benefits of the configurability of CityView is that you aren¿t fixed to a static piece of software and the system is able to change with your changing business practices, legislative requirements and business performance targets. We will work with you to provide the necessary coaching and guidance on optimizing your configuration to meet your business needs. We will also gladly put you in touch with other CityView customers who can share their experiences of how they¿ve improved their processes and customer service with the help of CityView. Thank you, Dale Peters Director of Customer Success, CityView
Long-time administrator of CityView
Opmerkingen: We started using CityView back in 2009 and the software has evolved dramatically through the years. We have always been early adopters of new features such as Workspace and the Word add-in because we see the potential in what these could do for us and are willing to work through bugs to get to a great end result. We tend to implement and roll out new features pretty quickly, months usually, with the thinking that we want to get everyone using it and we'll work out issues as we go. Any pain has been worth it. CityView is a powerful piece of software and if you're willing to put time into really learning how to administer it you can make it do pretty much whatever you need it to!
Workspace is great, easy to use and runs through a web browser so there's nothing to install on client computers. They continually add new features to it. Additionally really like the Workflow tool, makes the creation and modification of your workflows so much easier, it's a visual map of the workflow. I know that the daily users love the GIS mapping tie-in and would be lost without it.
Right now administration of the software is done through a few different programs and is a bit convoluted at times, however they are working on making one new tool that will do everything - Configuration Console, so once that's completed it'll be alot easier to maintain.
CityView Suite Customer Review
Opmerkingen: Our overall workflow and internal permitting and code enforcement processes are efficient as we have expanded our use of the CityView product line. We continue to expand the footprint of CityView Suite and will soon include their Electronic Pan Review (EPR) functionality to our program.
CityView Workspace is a user-friendly web-based program that we utilize for our building permitting and code enforcement tracking. It provides a strong and versatile platform for our entire permit and enforcement process.
CityView's main office's are located in British Columbia, which creates a three hour time difference.
Opmerkingen: Overall this software is very suitable and the delivery team is second to none!
This software is adaptable to our custom needs.
It has some quirks that require you to use it in a certain fashion to get the results you need.