Revelation Pets reviews

Great features, support and development

Opmerkingen: Automation of bookings saves us a lot of time.
Payment processing saves time and helps us report.
Professional experience for our customers.
Record keeping and security checks. etc. Ensures that pets are all up to date on vaccinations.

Pluspunten:

ease of use. Good elegant design both technically and human interface. Good integration. Good software development path with new features being added.

Minpunten:

I'd like the Credit card/Stripe integration to be a bit neater. I find it a little confusing. sometimes it is not obvious if your payment has gone through. Same for refunds. Stripe and Revelation pets can become out of sync if you do a refund on the stripe console for example you have to replicate it in rev pets. When taking payment it is not always obvious that payment has been sucesful so I have to go into the stripe console to check. The payment options in the drop down list could do with refining e.g. credit card, debit card and stripe. I have been caught our and clicked on credit card when I should have selected stripe.

Used for years, absolutely no plans to change

Pluspunten:

We love how easy it is for clients to book in and to choose the times that suit them. We love that all payments are made through the system as it saves us so much admin time!

Minpunten:

The appointments system - it seems impossible to use for what we want

Not customer friendly.

Opmerkingen: It was good initially with a few quirks but the new 'upgrade' is a disaster - and the fact they have done it without consultation is horrendous. We are considering legal action.

Pluspunten:

I liked the system before they changed it without consultation.

Minpunten:

They have changed the timing element of the system which now no longer works for my business. It has meant that the system has told lots of customers we are full when we are not and we have lost lots of customers as a result. It's a disaster.

Revelation Pets Boarding Software

Opmerkingen: I am so glad I switched from my old provider to this one. I thought my previous provider was good but this has far out weighed the expectations I had at the start - it has a neat, clean and tidy appearance. It is specifically for boarding animals which is brilliant. The team take on board suggestions and try their best to help and sort out any problems.

Pluspunten:

The ease at which it can be accessed from ipad, laptop and phone from anywhere with wifi. The ease of creating an invoice and sending it to a customer. The variety of reports that can be created. Individual Pet profile for boarding animals. If there is a problem then the Rev pet staff get back in contact quickly. The use of vaccination information is an excellent feature and related reports and how this can be integrated into communications with guests. The use of electronic payments for things like deposits and appointments. the appearance is clean and slimline and looks very professional. I like that the rev pets team are willing to listen and take onboard improvement suggestions and are continually striving to improve their product

Minpunten:

it is still being improved and just a few little things need to be quickly ironed out such as the available appointment times being specific not just general. a few things can only be updated by the admin once a pet profile has been set up eg adding a vet details

This software is a great value for the money!

Pluspunten:

Number one is the web-based functionality. I can update things on my phone or iPad, and I don't have to lug my laptop around with me. I really like the ability for my customers to be able to set up bookings online, as it frees up my staff's time to take care of our business. I also like the different tracking features, such as vaccines and birthdays. The customer service is excellent, and they are very good about incorporating user feedback into updates.

Minpunten:

There are a few things that I think operate a little clunky (such as blocking off daycare runs when boarding runs are full) and take more clicks than they should.

Great

Pluspunten:

User friendly, quick response from their customer service, simple and useful report for boarding kennel owner

Revelation Pets

Opmerkingen: My overall experience with revelation pet was very positive I thought that it Inc. efficient and effective communication between clients during boarding and daycare visits.

Pluspunten:

what i loved most about this software that’s how user-friendly it was and efficient for clients to use and book boarding and daycare visits and appointments.

Minpunten:

what I like least about the software was some of the formatting however once you got used to it it was easy to maneuver

What a relief to have found a system like this.

Opmerkingen: Everything is in one place and you can access it from anywhere.

Pluspunten:

All the kennel data is in one place and is accessible to all my staff wherever they are. The fact that Kinder Kennels has been able to grow with Revelation Pets makes it very much a partnership.

Completely automated our business.

Opmerkingen: Saved time. Allows us to track bookings so we can make business decisions. Allows customers to book online instead of calling us. It is amazing all around and has automated many of our processes that took hours in the past, such as vaccine and birthday tracking.

Pluspunten:

Customer service responds instantly and solves all issues and helps to come up with creative solutions. Love the ease of use and the modern design.

Minpunten:

We do wish it had more POS functionality. Hopefully will be adding Square POS which is a bit stronger than their current Square integration.

Revelation pets, the best animal care

Opmerkingen: I love it because I have been able to organize the medical appointments and medication notes of my two pets. It warns me when I have to take them to control and at what time it's time for the medication. excellent application.

Pluspunten:

What I like most about this application is its simple way of scheduling medical appointments for the control of your pet, additional, you can leave notes of how you want to attend your pet and the hours in which you should eat and what you should eat. is a very complete apication in order to maintain control of your medical history

Minpunten:

everything is perfect with this application, it is very easy to use and the benefits it gives you are incredible

Comprehensive, user-friendly, problem solving software

Opmerkingen: We have been able to decrease the amount of time we need to spend in the office by using the automated features, like vaccine expiry alerts, booking reminder emails, and online booking. When we first started using Revelation in July 2014, as a small, 6-run kennel, it was the perfect software for us. We have grown over the years and Revelation has kept right up with us. It is still the best software for our 25-run kennel and will continue to be the perfect fit for us as we grow.

Pluspunten:

As I was trying to think of what I love best about this software, I realized it really is the MVP of our kennel and we would be terribly lost without it. It is easy to use, can be customized for any sized business, and the support is amazing. My (very) technologically challenged assistant is able to use Revelation with minimal frustration.

Minpunten:

There isn't anything I dislike about this software.

Excellent software

Opmerkingen: I am finding it so much easier to get everything organised from pets vaccinations, personal details, medical notes etc. Also I love the various different reports (sales, payments, outstanding payments, occupancy). It’s just brilliant! Also, sending end of year/end of quarter reports to the accountant takes literally seconds and it used to take me a couple of days to put it all in an excel spreadsheet.

Pluspunten:

The fact that it’s being permanently improved and updated. Customer service is second to none. There is huge amount of support from Revelation Pets . It has so many different super useful features that it’s difficult to name just one. A real life saver and a joy to work with.

Minpunten:

I wouldn’t be able to name any cons, I find it amazing.

Fantastic Software!

Opmerkingen: Revelation Pets is a great and easy to use booking system - even my mum can use it! I love how myself and team can access the program from any device and at any time, and the ability for my clients to book online at any time is one of my favourite features. They are always quick to respond to my emails and add my feedback to their updates. I'd highly recommend Revelation Pets to anyone new to the boarding world or anyone looking for new software.

Pluspunten:

The dashboard, online booking widget, accessibility anytime on any gadget (including Apple) and the quick and friendly support. I like how clear and easy to see all the information is to use and how you can add a photo to each pets' profile.

Minpunten:

The way the session times out and you have to log back in. Working with animals means you don't sit at a computer all day. When people call to book it takes time to log back in.

Great product. Easy to use and quick, friendly customer service.

Opmerkingen: Great price and easy to use

Pluspunten:

The ease of use- it's quick and easy to teach new staff how to use the system. Very user friendly. Also love the customer service. Emails are responded to quickly and every effort is made to correct issues. Creators are very open to suggestions for improvement and often implement suggestions when they do updates. Great product.

Minpunten:

No real issues here- all around great program. Improvements have been made in payment options and customization of the program. Creators always seem to strive to make the users happy and modify the program as needed.

Easy to use, loaded with features. Sweet relief that I have finally found "the one".

Opmerkingen: Confidence in moving forward with a system that we know will more than adequately support our upcoming new business.

Pluspunten:

This system is amazing already after a day of trialing it for our upcoming new business we are sold. We are opening a cat exclusive hotel this year. I have been working in the industry for a few years now and watched my previous employer develop an operating system for her cattery, I now view decent software as essential in this business since seeing what it can do for freeing up time and appearing professional to clients. We decided we wanted a system that was easy to navigate, and that allowed an online booking and payment portal from the get go. During our market research a third of respondents said they wanted to book and pay online, so it is important we deliver, as this may mean the difference between gaining a new customer or them going elsewhere. The review platform and Facebook booking widget are just amazing additions we were not expecting to find. Also the manner in how you can tailor everything word wise, is awesome. I have trialed a few kennel software systems and this is by far the best I've seen. Glad to be here. We expect to be clients for a long time.

Highly recommend!

Opmerkingen: We have been able to easily add customers and bookings. We love the home page where you can see what is happening today and with one click see what is happening tomorrow or the next day or yesterday or the day before. The calendar feature is terrific because you can see the whole month and which dog is where and for how long when you are deciding where to put dogs. There are several ways to customize or organize your customers, rates, and reports. You can give discounts and beat of all, it is so easy to make changes and navigate around in the software.

Pluspunten:

It is very user friendly. We were able to start using it and booking the same day we purchased it. Our customers say it is good as well when they book online. We have used it daily for two months.

Minpunten:

We use an I pad at our counter and when we click on the customer to see the options, the “view booking” line in the drop down menu is small and can sometimes have to be touched a couple times before it goes.

Brilliant!

Opmerkingen: Really easy to use and the customer service is always fantastic and with a super quick response. I would want to use any other software. Thank you.

Pluspunten:

We have used this software from the beginning of our business back in 2015. I find it easy to use and navigate. The layout is really good too.

Minpunten:

It took me a while to navigate the new layout from the old one but once I got the hang of it, it was fine. It would be helpful to be able to book 2 pets in one kennel together but from 2 different customers.

make life easy- use Revelation Pets Software

Opmerkingen: I opened our luxury cat resort last October, after researching available software and talking to other users I decided to go with Revelation Pets. The support has been amazing, they are very quick and easy to deal with over email, considering the time differences, and nothing has been too much trouble to twerk or fix. The software is very easy to set up and use and saves me heaps of time- I use Revelation Pets on my computer/laptop as well as my iPhone and iPad when I am off site. I love the email reminders for clients and the ease of loading reviews onto the website. I would highly recommend anyone who is thinking of using them for their business to get started now, and I'm only too happy to answer any questions if you are sitting on the fence:) Carole (Whiskers & Paws-Luxury Cat Resort-New Zealand)

Pluspunten:

Cloud based and very easy to use, saves a lot of paperwork:)

Minpunten:

None that I can see:)

LOVE this Software!

Pluspunten:

It's simple to setup, and even easier to use. Loaded with functions, and the team are constantly looking to update and improve it. Personally, the tracking of dogs in/out and having a simple calendar function that syncs with mine, rocks my world. It makes the whole operation look and feel more professional.

Minpunten:

Not a lot to be honest. Each user could no doubt highlight 1 or 2 things they would like to see included in the software which are personal to themselves, or their own business - which may not be useful to anyone else per say!

It has been great untill now, it is a great help to my business

Opmerkingen: Every customer is charged, no more forgotten payment.

Pluspunten:

The daycare booking!!! that is my core business, I justo love it. And the fact I can do everything in the tablet or phone is simply wonderful.

Minpunten:

I can´t book several hotel days for the same month and customer (similar as daycare booking). I have several clients that work in the aviation, and they give me the hotel schedule for the intire month, it would be great if I can book the hotel as I make in the daycare... it would be easier when i send the value to customer

Game changing product

Opmerkingen: Any issues we have had (and there have been very very few) Revelation Pets has responded and fixed it immediately. Very very happy with the customer service. Great program!!

Pluspunten:

It’s so easy to use. Organizes our team so well. We all have the app on our phones so we can check on the number of dogs coming and going etc anytime!

Minpunten:

When clients try to book in for a longer time period and one day is completely booked up, it won’t let them know what day, it just says the whole booking length is unavailable.

Perfect for our needs!

Opmerkingen: I find revelation pets very easy to use and much easier and more reliable to keep track of bookings than our old physical diary!

Pluspunten:

I love that the software fits our needs as a kennels daycare and training facility. The activity page and booking widget is a great interactive tool to share with our customers. The team are constantly updating and evolving the software and are very responsive to queries and ideas.

Minpunten:

Very niche issue! Our boarding kennel charges are per 24 hours rather than day or night rates. Having this as an option and they systems automatically adding an extra charge for stays over 24 hours would make it perfect for us! But it is a very minor issues!

After more than a year in, we are still very glad we switched!

Opmerkingen: These folks are dedicated to their business, and it shows. Pricing is fair, service is excellent and relevant, and the product continues to mature. It is feature rich and easy to use and really is a productivity tool and best of all it helps make us look more professional to our clients too. Well done Revelation coders, support and management !!

Pluspunten:

logical processes continually improving and adding features, often based on user requests great support and training videos

Minpunten:

nothing we can think of! only that we didnt get it sooner.

From excellent to amazing!

Opmerkingen: We have been using Revelation Pets for about 2 and a half years now for our small animal boarding business.
The support has always been very responsive.
They continuously develop new useful features by innovation and listening to their customers.
This software is easy to use and saves a lot of time while giving our own customers a great service too.

Very easy to use and helpful support staff

Pluspunten:

The software is very user friendly and much easier to work with than our previous software. The team are constantly working on improving functionality in response to customer requests and are very helpful when you contact them.

Minpunten:

I can't think of any cons that bother me, the only thing is the financial reporting isn't as detailed as my previous system but it isn't an issue.