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Over Mojo Helpdesk

Je alles-in-één hulpmiddel om supporttickets te creëren, te beoordelen en te volgen om een betere klantenservice te bieden en georganiseerd te blijven.

Meer informatie over Mojo Helpdesk

Pluspunten:

Integrates with Google, lots of automation, easy to setup and configure, customizable, cloud-hosted.

Minpunten:

It is difficult to get my users and agents to regularly use the tool in lieu of sending emails. I feel like the main screen can be slightly intimidating to new users.

Beoordelingen van Mojo Helpdesk

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,5
Functies
4,2
Prijs-kwaliteitverhouding
4,6

Waarschijnlijkheid van aanbeveling

8,9/10

Mojo Helpdesk heeft een totaalscore van 4,5 van 5 sterren op basis van 72 gebruikersreviews op Capterra.

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Reviews filteren (72)

Cynthia
Cynthia
Dept Chair of IT
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Wonderful features

5,0 2 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Martin
Martin
Manager, Information Technology Services in Canada
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Does what a ticket system is supposed to do and is easy to use

5,0 6 jaar geleden

Pluspunten:

Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream

Minpunten:

It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time

Reactie Metadot

4 jaar geleden

Thank you for your review.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Managementconsulting, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Easy to use

5,0 3 jaar geleden

Opmerkingen: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.

Pluspunten:

Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.

Minpunten:

Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.

Didzis
CSP Delivery Lead in Letland
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Helpdesk works quite well though there are couple of limitations that really should not be.

3,0 6 jaar geleden

Pluspunten:

Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy

Minpunten:

There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

Reactie Metadot

4 jaar geleden

Thank you for your review.

Russ
Manager Master Data in VS
Consumentengoederen, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The application has been very reliable and easy to deploy across an organization.

5,0 6 jaar geleden

Opmerkingen: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Pluspunten:

The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Minpunten:

Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Reactie Metadot

4 jaar geleden

Thanks for your review. We are working hard to make Mojo a better product.

Dennis
Library/Media Tech, IT Support Tech in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Handy, easy to use, economical, integrated Google support

5,0 6 jaar geleden

Opmerkingen: Workload accountability, job ticket queue management

Pluspunten:

Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing

Minpunten:

Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to implement ticketing system

4,0 6 jaar geleden

Opmerkingen: The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it.

Pluspunten:

Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful.

Minpunten:

Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities.

Jeremy
Jeremy
Technology Manager in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Solid Support Ticketing System

5,0 6 jaar geleden

Opmerkingen: A stable and reliable helpdesk ticketing system.

Pluspunten:

It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.

Minpunten:

I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Outsourcing/Offshoring, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use

5,0 5 jaar geleden

Opmerkingen: This software definitely deserves a 10 ratings. Goodjob

Pluspunten:

Its really easy using this software, a user friendly app. We use Mojo everytime we have issues or problem in our account. I was amaze how easy to use this app cos its not complicated and not over power. Great software!

Minpunten:

Choices are limited or not all possible issues are available, hope theres more choices to send tickets.

Reactie Metadot

4 jaar geleden

Thank you for your review of Mojo. We are happy Mojo is meeting your needs. Here at Mojo, we are adding new functionality on a weekly bases. Reach out an let us know what improvements we can make.

Mathew
Mathew
Founder, CEO, Chief Experience Designer in Canada
Geverifieerde LinkedIn-gebruiker
, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good product. Very good value for a ticket system (good features and price balance)

4,0 6 jaar geleden

Pluspunten:

Has the key features needed for a ticket system. Easy to use. Very affordable. Some other ticket systems may have additional advanced features but they tend to be much more expensive.

Minpunten:

I don't have any cons related to this specific software, but most ticket systems in general tend to focus on support as a separate activity than CRM. For one of my companies, we moved to a system that tries to combine both CRM and Ticketing. Not all businesses need this combination.

Carlos
Carlos
Assistant Director Laboratory Information Systems in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best app for the price

4,0 6 jaar geleden

Pluspunten:

user interface is simple Ability to track man hours per ticket Triggers and rules Customer service

Minpunten:

Inability to create child Tickets Ticket progress status options are not customizable. Attaching of documents is possible, but data storage on your own servers is not allowed so you must pay high fees to store your own documents.

Alexandra
IS Business Mgr in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t

4,0 6 jaar geleden

Pluspunten:

Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Minpunten:

Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now. We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users. Hoping these keeps spammers out for now. Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago. We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying.

Christopher
IT Director in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This is a pretty good service over all.

4,0 6 jaar geleden

Pluspunten:

It provides a pretty good threaded conversation that helps us track how we are doing and that everyone gets the support they need.

Minpunten:

From what I am told from end users, the emails they receive when we provide follow up questions, etc, are confusing/lack enough information. I have looked from their view and that is how it appears to me. I often do not hear from people when I pose a question back to them and they indicate it is because they did not see it and do not go back often to look at status. I know that is on the users to go look, but it would be great if they got a clear message with our response in the body of the email.

Reactie Metadot

4 jaar geleden

Thank you for your review.

Laura
Educational Technologist in VS
Hoger onderwijs, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Mojo-A really easy to use app and very useful

5,0 2 jaar geleden

Opmerkingen: I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.

Pluspunten:

Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive.

Minpunten:

Not much, it is plain looking but I don't care.

Samuel
IT Technician in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use ticketing system.

5,0 6 jaar geleden

Pluspunten:

I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.

Minpunten:

With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.

Reactie Metadot

4 jaar geleden

Thanks for your review. We are happy to hear you like our customization functionality.

Clinton
IT Director in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great support ticket system & very user friendly

5,0 6 jaar geleden

Pluspunten:

It is very flexible and gives you the option of creating custom fields to use on your ticket forms. It has a great look and feel for end users. The ticket form setup is easy enough that even basic users can easily design and edit the forms.

Minpunten:

The options can't be changed for most system fields. So while you can create a custom field to use in place of the system field, things like the priority indicators are useless if you don't use the system field.

Reactie Metadot

4 jaar geleden

Thanks for your review.

Juli
IT Director in VS
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We've been exceptionally happy with Mojo. Our staff uses it with ease!

5,0 6 jaar geleden

Opmerkingen: This is our Helpdesk for IT. We can have our staff use it instead of emails, which get buried, to connect with our department and can organize and plan who will take on a task.

Pluspunten:

Easy to onboard and use! We've found Mojo to be exceptionally simple for all members of our staff to use! We had a simple transition to this system!

Minpunten:

Nothing, I'm very happy! We really like Mojo and so do our staff members. If anything, it could be a little less bare bones in terms of look, but that's not important.

Reactie Metadot

4 jaar geleden

Thank you for your review.

Rocky
Product Content Assistant in VS
Detailhandel, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I was presented a half-utilized tool from a previous owner and found it easy to adapt to my needs.

5,0 6 jaar geleden

Opmerkingen: Organization and ease of reporting the quantity of work being completed on a regular basis.

Pluspunten:

It is very easy to update and change queues, users, and forms. The training material was presented in a way that was very user friendly and after viewing I felt that I could successfully navigate the features available.

Minpunten:

It is difficult to get my users and agents to regularly use the tool in lieu of sending emails. I feel like the main screen can be slightly intimidating to new users. I also do not like how the "My Tickets" section feels so different than the open tickets screen. As a user who utilizes both roles, the disconnect is apparent.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Overheidsadministratie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great software for a great value. Great work order and services request system

4,0 6 jaar geleden

Opmerkingen: Simple web based work order system

Pluspunten:

Web based. Ties into Google Suite. Multiple forms, ques and routing available. Great customer service.

Minpunten:

Reporting is not the best. Only 1 Month of an employees Mojo (customer ratings) can be pulled up in the report. Can only associate with 1 Google domain.

Reactie Metadot

4 jaar geleden

Thanks for your review. Here at Mojo, we are happy you find our customer service great and our features of integration with Google Suite, forms, ques and routing a plus for your business.

Dan
Digital Director in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

A review of Mojo Helpdesk

4,0 9 jaar geleden

Opmerkingen: We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one. One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need. We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work. One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information. Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question. A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great. But overall, Mojo Helpdesk has helped us track our projects more efficiently.

Pari
President in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I have used this software for 15 years. It is simple to use, they have many plans, & it works well!

5,0 6 jaar geleden

Pluspunten:

It's easy to use, notifications are prompt, I can manage multiple clients with one portal. Clients seem to like it as well. Ticket #'s are useful.

Minpunten:

I am not sure if there is an app, we use the web on our phones, also notifications could be a bit more informative. The software/system should help us keep better track of things that fall off the radar. We tried escalations, but it didn't seem to nail it.

Reactie Metadot

4 jaar geleden

Thank you for your review.

stefan
System's Administrator in VS
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Indispensable tool for desktop support

4,0 6 jaar geleden

Opmerkingen: Rarely missing reports unlike an email solution

Pluspunten:

Ability to customize forms to minimize user submission time. This has a allowed us to create several forms that the end use can select based on their situation and needs.

Minpunten:

Customization is a powerful feature, but isn't always that intuitive. Learning curve can be steep for new users.

Reactie Metadot

4 jaar geleden

Thank you for your review. We are happy you find Mojo an indispensable tool.

Barry
Supervisor of Information Services in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Mojo Helpdesk does everything we need it to do at a very affordable price.

5,0 6 jaar geleden

Pluspunten:

Google integration is a must for our organization. It allows us to make Mojo Helpdesk available to all of our staff members, in 12 locations, without any administrative setup or maintenance.

Minpunten:

The renewal process when using a purchase order could be smoother. I have to open a ticket to request an invoice every year.

Reactie Metadot

4 jaar geleden

Thanks for your review. We are working hard to make Mojo better for our users.

Lucas
realtor in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great program that is easy to use and pulls great and reliable information. A lot of good phone #

5,0 6 jaar geleden

Opmerkingen: Love mojo!

Pluspunten:

This software is very easy to use and has given me the opportunity to make triple the amount of dials I was able to make with other programs.. The information is gives is also very reliable

Minpunten:

If you are looking for a shiny and pretty dialer this is not the one. It is a very basic format. Other than that I love it.

Reactie Metadot

4 jaar geleden

Thanks for your review. We are happy that Mojo meets your needs.

Phil
Technical Coordinator in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great

4,0 6 jaar geleden

Pluspunten:

It works well. The searching is ok but could be better. I like the ability to send out surveys after a ticket is marked as solved.

Minpunten:

There is currently no ability to merge tickets. This is something that I consider essential, and if it wasn't mandated by my company that we use Mojo, I would not have considered it as an option because of this missing feature.

Devlynne
Director of Technology in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

MoJo changed the world for our IT department!!!

5,0 6 jaar geleden

Pluspunten:

That everyone in our school system has access to it, can take control of reporting problems, that every technician gets the tickets and can decide who will handle it best, the Mojo dashboard becomes our "to do list" for the day/week, and we can check the dashboard before leaving a location in case a new ticket has arrived!!!!