--- description: Ontdek de plus- en minpunten van Mojo Helpdesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mojo Helpdesk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Mojo Helpdesk](/software/128650/mojo-helpdesk) # Mojo Helpdesk Canonical: https://www.capterra.nl/software/128650/mojo-helpdesk Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/128650/mojo-helpdesk?page=2) > Je alles-in-één hulpmiddel om supporttickets te creëren, te beoordelen en te volgen om een betere klantenservice te bieden en georganiseerd te blijven. > > Oordeel: score van **4.4/5** door 74 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Mojo Helpdesk? Helpdeskbeheerders en systeembeheerders die software voor de helpdesk en het bijhouden van tickets nodig hebben om interne ondersteuningsverzoeken en klantenserviceverzoeken te beheren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.4/5** | 74 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.4/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Metadot - **Opgericht**: 2006 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Frans, Pools, Portugees, Spaans, Turks - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - Activiteitendashboard - Alerts/Escalation - Assets volgen - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Callcenterbeheer - Communicatie via meerdere kanalen - Enquêtes en feedback - Geautomatiseerde routing - Kennisbankbeheer - Macro's/reacties via sjablonen - Priorisering - Rapportage en analyse - Rapportage en statistieken - Third-Party Integrations - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Integraties (5 in totaal) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Does what a ticket system is supposed to do and is easy to use" — 5.0/5 > **Martin** | *11 december 2017* > > **Pluspunten**: Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream > > **Minpunten**: It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time ----- ### "Easy to use" — 5.0/5 > **Geverifieerde reviewer** | *23 maart 2021* | Managementconsulting | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive. > > **Minpunten**: Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export. > > Overall it has been very easy to set up, use and onboarding everyone. Great value for money. ----- ### "Mojo Help Desk is Dishonest" — 1.0/5 > **Marshet** | *31 maart 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: I am not sure I have a lot of Pros. Every time they helped us it was after a lot of emails > > **Minpunten**: Very dishonest when it comes to billing I tried to contact them several times I had tow withdraw my CC from their system Be careful, If you have had good experiences than you just need to be cautious. > > We are overseas in Ethiopia and the company we work with in SA wanted us to use Mojo Help Desk. It was money not well spent. The prices they quote and what they do behind the scenes doesn't match. Take everything they say and do with a grain of salt. ----- ### "Simple without many frills" — 4.0/5 > **Patrick** | *23 augustus 2025* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It is a very simple ticketing system. It does this well and provides this for a fraction of the cost of most other systems. It is easy to learn without too much trouble. > > **Minpunten**: There are very few automations, their support is not too helpful in getting the most out of their platform. Extracting data from Mojo is a task and a half as this can only be done via API. > > It works well, however, if your team is growing you will quickly wish it did more. Unfortunately when that occurs you will need to migrate. ----- ### "Easy to implement ticketing system" — 4.0/5 > **Geverifieerde reviewer** | *5 december 2017* | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful. > > **Minpunten**: Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities. > > The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.nl/software/128650/mojo-helpdesk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/128650/mojo-helpdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens