Over Rydoo

Rydoo is een wereldwijde oplossing voor zakenreizen en onkosten. Deze end-to-end-oplossing omvat je gehele reis. Punt.

Meer informatie over Rydoo

Pluspunten:

Email forwarding, OCR via app, great reports, good pricing model for freelancers.

Minpunten:

What made the experience exceptionally bad, was that their cancellation procedure easily tricks you to to put the account into a "read-only" mode, instead of deleting it all together.

Beoordelingen van Rydoo

Gemiddelde score

Gebruiksgemak
4,3
Klantenservice
4,4
Functies
4,1
Waar voor je geld
4,3

Waarschijnlijkheid van aanbeveling

8,3/10

Rydoo heeft een totaalscore van 4,4 van 5 sterren op basis van 189 gebruikersreviews op Capterra.

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Reviews filteren (189)

Víctor
Víctor
CS lead in Spanje
Geverifieerde LinkedIn-gebruiker
Human Resources, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great for startups

5,0 3 weken geleden Nieuw

Opmerkingen: Expense managementTravel policy management

Pluspunten:

It is easy to deploy and set up with the help of the teamIt is cheap and affordable for startups

Minpunten:

It is a more basic solution comparing with Concur so the integrations with the accounting tools are a bit more basic

Overwogen alternatieven: SAP Concur

Redenen om over te stappen op Rydoo: When working at the startup I choose Rydoo for the pricing

Maddie
Maddie
System Administrator in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Traveling and spending on a regular basis couldn't be easier with it

4,0 6 maanden geleden

Opmerkingen: From scanning through submission, Rydoo provides a user-friendly application that breaks down the process into a series of distinct phases. Streamlining the process of creating and uploading tickets, which are immediately converted into the necessary data. Prior to rydoo, it would take longer to acquire approval for spending. Due to the fact that this method is more well-structured, there is less of a possibility that an expenditure payment would be missed.

Pluspunten:

I appreciate the tool's simplicity and the helpfulness of the support staff. The ease with which I was able to enter information and obtain reimbursement for my costs; the simplicity with which new expenses could be added and existing ones could be updated. It's awe-inspiring that the worth of factors is automatically recorded.

Minpunten:

There are few possibilities available. The software appears to have a slender feature set. Ex. Compared to your primary currency, you can't see the conversion rate. There are instances when we need to alter the scan too much; keep moving forward with scanning and intelligence to automatically fill in the data.

Tiffany
Consultant in Canada
Managementconsulting, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Customer Service is Important for a product like this -- Rydoo Doesn't Offer That.

2,0 2 jaar geleden

Opmerkingen: I had to cancel my subscription to Rydoo because my bookkeeper required me to use another software. I go to cancel and realize it's one day past the day they had renewed my subscription for a year. Not thinking it was a big deal I wrote to them and asked them to cancel my subscription and refund me since I was moving to another software. They took TWO WEEKS to return my message (after a few more from me) and then said no, they had told their manager and it couldn't be done.
Obviously annoyed I went into the software to cancel the annual subscription so I wouldn't forget this.
A month later, my accountant asked that I download all the receipts I had from Rydoo. So I pop in to export my files and to my disappointment I couldn't because I had cancelled the subscription. (it was now read only..) The only way to do so was to RENEW MY SUBSCRIPTION AGAIN. Now, I wrote them explaining the issue and I get 1 email a week that basically just asks me over and over "what's the issue?" which I cannot BEGIN to explain how annoying that is. The worst part is if I renew even for a month just to export my files, I have to renew for 3 users because that's what I cancelled on. No one will help me correct this on their side so I have to pay 3x the amount for 1 minute of use. So in short, The customer service is obviously brutal, the payment structure is broken and when you need them most, they are nowhere to be found. Do not waste your time.

Pluspunten:

The ease of sending receipts to my email was great - but receipt bank could do that PLUS they have great customer service.

Minpunten:

- Their payment structure is awful. I tried to change users/permissions to pay less per month and they wouldn't allow me. - They charged me for a full year and would not let me be refunded (even though it was the day I was charged on my VISA) and when I tried to export after I cancelled I had no access (even though I paid for the year). - The customer service is absolutely terrible - I've had to wait weeks for answers to simple questions.

Efraín
Efraín
Asistente Administrativo in Argentinië
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Es un software con interfaz amigable e intuitiva de fácil uso

4,0 vorige maand Nieuw

Opmerkingen: En general es buena pero pudiera ser mejor, no es un software tan completo como otros pero por su precio, vale la pena usar.

Pluspunten:

Su sencillez y la facilidad de subir gastos desde la aplicación del celular.Tiene múltiples monedas, lo que permite rendir gastos de cualquier empleado en cualquier país.El clasificador de gastos automático ahorra mucho tiempo.

Minpunten:

No permite el pago de los gastos reembolsables por sí misma, para hacer estos pagos, debes enviar la data a otro sistema, como Quickbooks.No permite la exportación de información individualizada o de algo en específico.

Phillip
Phillip
Owner in
Geverifieerde LinkedIn-gebruiker
Internet, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Making Expense Reports A Breeze

5,0 7 jaar geleden

Opmerkingen: I'm in the entertainment industry as well as I have a business that I run from home. I need to differentiate the different parts of my life and make the reporting of my expenses easy for my accountant. I travel around the world performing and so there's various expenses, or write-offs, that I need to keep track of. I was using another company for a few years and they're going out of business. I searched for a company that could handle my expenses the way that I was already used to. In my search, I found Xpenditure. They have literally made 'expense reporting a breeze'. Even in my trial period, I needed some help in setting up my different expense reports and the customer service is GREAT!. I was a POTENTIAL customer, and the customer service treated me as if I was already a customer. Once I was helped with my setup, I haven't looked back. I've already recommended Xpenditure to some of my colleagues and will continue to do so. They have a customer for life.

Pluspunten:

As I mentioned in the review section, the customer support is phenomenal. In my trial period, I was treated like a customer that had already been with the company for a while. That's very attractive to potential customers. Also the ease of use, the mobile apps they have, so you can report your expenses on the go. If you need different types of expense reports, such as I do, they can accommodate that with no problems. Also, in traveling around the world they have a dropdown box for the different types of currency that you're using in a particular company. The pricing is very reasonable and you get a lot of bang for your bucks. Whether you're a big company or a self-employed person, it doesn't matter, they can accommodate your needs. I would say that they're a company that definitely over delivers but is very unassuming. I'd never heard of them until I did a search. I read a little bit about them, while I was checking out other companies, and Xpenditure won! Xpenditure treats people the way they want to be treated!

Minpunten:

At this point, I'm in my third month and I currently don't have any complaints. If I need any help, I contact customer support and they help me. No cons!

Shaluu
Shaluu
India
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

OMG THIS IS THE BEST THING EVER

5,0 6 jaar geleden

Opmerkingen: I was so tired of working with bills and excel sheets. I cant explain how much time is wasted every single day doing this crap. After all, time = money right?
Then I found this gem. I contacted Charlotte on the website and asked a whole buncha questions and tested how the website works, and WOAH was I amazed! Its as simple as clicking a picture from your smartphone. Got a problem? Ask someone in the chat and they'll respond within 15 mins. Where else is the customer service so fast? Exactly, nowhere else. Would I recommend it to my colleagues? Oh hell yeah. Would I get subscription for year two? Definitely. This is my life long companion now. Really good job guys, kudos to you.

Pluspunten:

Easy to use Prompt Response from the staff and they are kind :) Nice UI Comes with an App that you can use to click pictures and upload Export to PDF and Excel sheet. The invoices are numbered and the pictures are attached in the PDF, this feature got me.

Minpunten:

In the app you manually have to turn off Reimburse every time you click a picture. (I could be wrong) Cannot upload PDFs of the scanned bills from CAMSCANNER.

Justin
Technical Sales Manager in VS
Machinebouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy and feature rich for a user

4,0 5 maanden geleden

Pluspunten:

I use this software daily for my expense reporting. Having used other software in other companies, Rydoo is much easier and doesn't clutter the user experience. I like that the experience is consistent between the mobile app and the web-based interface.

Minpunten:

The only issue I have is that if you don't wait for the expense to show as created after saving, you will lose the uploaded receipt.

Kye
Kye
Director of Product and Service Development in
Geverifieerde LinkedIn-gebruiker
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Lets you power through a big stack or pick them off one at a time on the go

5,0 7 jaar geleden

Opmerkingen: I have used this both to catch up on a huge stack of receipts or add them on the go when travelling. Painfully I had a stack of over 100 receipts that got dumped on me. Clearly going to have to teach some employees the basics of travel and expense reports. ;-) Anyways, so far so good. All of them are uploaded and I am just going through to tidy them up. It gets the names, dates and amounts right 95% of the time. When it didn't the receipts were faded etc. You can separate the taxes out by adding the tax rate for the various jurisdiction you were in. Did up a PDF report and it was pretty slick. First time I've tried one of these apps and actually can tell I will stick with it. Entering them on the go is pretty awesome. Snap and pic and then clean up the details. Perfect way to pass the time in a cab or at the airport. Instead of on the couch at 10pm like I am now...never again.

Pluspunten:

Accurate, efficient, simple, sales taxes easy to add, reports seem great

Minpunten:

Support area of the website is kinda lame. Parts of it require you to log in but it doesn't recognize your password.

Steven
Steven
Chemical Consultant in
Geverifieerde LinkedIn-gebruiker
Olie en energie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: GetApp

Easy Way to Track Expenses

5,0 6 jaar geleden

Opmerkingen: I have used Xpenditure for almost year. Most of that time was at a company that used it, and the pdf expense reports were extremely convenient. Now, as a 1099 employee, it has made tracking my expenses and saving them in pdf the best possible solution to providing secondary way to confirm my expenditures. Oh by the way, the price is right too. Steven

Pluspunten:

-PDF reporting with pictures -App -Website w/expenditures graph -Price

Minpunten:

-It does take a while for the pictures to load...not too long...but in the inpatient world of today it does take some time.

Phil
Phil
VK
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Expenses made simple

5,0 6 jaar geleden

Opmerkingen: This has made my life so much easier, I used to use other apps for expenses but they were unreliable, more expensive, unsuitable for use in the UK or less comprehensive

Pluspunten:

SImple to use, quick, automatic scanning and dropbox support makes it a breeze (just add PDF to dropbox folder and it automatically extracts all the information!)

Minpunten:

New app crashes alot but likley this will be sorted with updates (the support team assures me)

Spela
Operations and Communications Manager in Zwitserland
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Completely indispensable app for expenses

5,0 6 jaar geleden

Opmerkingen: its a lovely and great tool for organising expenses. I cant imagine going back to whatever i was doing before.

Pluspunten:

It is a great tool for expenses. Its easy to use and nice design. All features work perfectly - the receipt reader, all the possibilities offered to tailor it to your wishes and demands.

Minpunten:

This is not a "Cons" message, but perhaps a message for Xpenditure: I would like to be able to manage more things with my admin account - like changing receipts, cropping, and also be able to choose among QuickBooks clients and Classes what is shown and what not - we do not use all Projects or Clients for expenses and they just make a mess. Otherwise, I would change only the functionality of trips - we have people travel from all over the world on the same trip and its impossible to track it if all of them have to create their own, although the same trip. What I did to solve this problem is, I used Custom fields and there is a great option of linking a value to a Project. Value is a trip and it is linked to a Project. When you choose a project while entering a receipt, the trips filter immediately to show only the ones, linked to this project. It's almost perfect. So now all employees that travel choose that and I can filter the totals. I don't understand why can't you just take this option and put on trips. The unfortunate thing is that we now (for this reason) don't use "Trips" option at all, although it has all these great fields.

Reactie Xpenditure

6 jaar geleden

Hi Spela, Thank you for your valuable feedback. We're aware of the issues you correctly pointed out and wanted to let you know that we are constantly improving our product and eliminating these small handicaps. And in the meantime our customer support team is happy to guide you through the 'trip feature' ;)

Phillip
CEO in VS
, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great expense software, I'd recommend in a heartbeat!

5,0 6 jaar geleden

Opmerkingen: I was looking for an expense manager to replace one that I was previously. The one I was using before didn't have great customer support and a few times the site was down, which was not good. When I first looked at Xpenditure It took me a while to set it up the way I was used to but the customer support during this process was excellent. Any questions I had, while I was checking them out and hadn't paid a dime, they treated me as if I was already a client of theirs. They held my hand through the process and it's worked out great. After everything was setup, I've had minor issues which again, the customer support helped me through.

Pluspunten:

Customer support is excellent. I like how it integrates with your banking account, if you choose to link them, which helps in not having to type in different expenses. I REALLY LIKE, if you have recurring expenses every month, there's a check box (recurring expense) that you can check, and on the day of the month that expense is due, everything is already setup for you in a todo list and you can just add your receipt. I also travel overseas for business and I love that if I purchase something overseas from any country, you don't have to worry about the conversion rates, etc. All you do is put in the price of your purchase in the currency box, there's a dropdown menu for countries around the world. Let's say you're in Europe, you pull up their currency and it will automatically change the currency into American Dollars for your expense reports. (Great feature). If you're like me I like to take a few minutes a day to take care of my expenses, so that they don't pile up, so with the mobile app when you're out and about you can add your expenses, or take a few minutes when you're in front of your computer. You can add your receipts from your computer, webcam, or send receipts via email and your information will be in it's proper places. You can also track mileage, track time and create a trip and have an expense report for a specific trip as well. All great features.

Minpunten:

Sometimes the mobile app doesn't get all of the information and then I'll go on the computer to adjust the information.

Tony
Executive recruiter in VS
Bouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

The solution that will allow you to keep track of expenses!!!

4,0 5 jaar geleden

Opmerkingen: Xpenditure is a very convenient solution, especially their mobile app. I find their desktop version to be slightly more difficult to manage, but still fairly easy. This helps people keep a better track of their expenses and makes it easier to validate and verify with the instant picture option.

Pluspunten:

Our organization was looking to go paperless as much as possible. We were suffering from a lot of paperwork in this department while handling all business travel related documents/receipts. We had been researching many solutions that are available on the market but the most flexible one was Xpenditure. One of the best things was implementing this product. We had a great experience to work closely together with the Xpenditure team in order to align the product with our business needs. We were very impressed and highly appreciated that they always listen to what the needs are of the customer. If they can not come up with a solution immediately they will take the point with them and come back.

Marsha
Finance - Controller in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Next Steps with Rydoo

4,0 4 jaar geleden

Opmerkingen: It has taken 2 years to fully integrate Rydoo at our Organization due to Smart Phone challenged users. Now that all employees are using the platform, it runs very well. Those who utilize Apps especially love the platform.

Pluspunten:

The App is extremely easy to use. If you can use an App, you can easily migrate to using this software. The travel features are a great upgrade. Because the receipts are in the cloud, you can quickly run reports for tax/audit purposes providing ample evidence for auditors.

Minpunten:

File maintenance is cumbersome for users with accounting and controller privileges. You can contact Support but you really should be able to do on your own.

Rich
Aplication Specialist in VS
Landbouw, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

faster the better

5,0 6 jaar geleden

Opmerkingen: This system works very well. Helps me keep my receipts in order and I can work through them when I back at my computer later in the week or later in an evening. I have only noticed one problem with taking pictures of receipts with my phone.
Seems to now have a green screen jumping in and out of the receipt in different areas and it makes taking the picture of the receipt take longer than it should. And sometimes have to retake the pic. This use to not happen when I first started using the app. So I don't know what has changed. But it can be frustrating. And it could also be something with the latest update from Apple as well. Have not had time to look into it from the phone side of this.

Pluspunten:

The ease of taking pictures of receipts and not having to worry about hanging on to them.

Minpunten:

Just the green screen that jumps around on the receipt when trying to take the picture. Makes it take longer than before.

Jeff
CEO in Canada
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best expense management software/app EVER !!!!!

5,0 6 jaar geleden

Opmerkingen: I have a small firm and have had a lot of time and opportunities to check out many North American and European software and apps and compare them. Xpenditure has passed all the certainty and accuracy tests and I am confident that when I upload the receipts at night time, and I'm talking about a lot of receipts!!!, the next morning fields are accurately extracted and lined up for me for approval. The app is smart so it recognizes your previous entries and habits and will adjust itself to your needs. Support is amazing, I would say better than all those big shot companies. Love it! and recommend it to everyone for both personal and business use.

Alex
Owner in VS
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent Expense Tracker

4,0 6 jaar geleden

Opmerkingen: One of the best features of Xpenditure is the ability to convert photos of receipts into actual data that you can categorize, assign expense accounts to, and track as part of projects. I used to perform this task manually, entering the data from receipts into a custom system, then taking a photo of the receipt for safe-keeping. It was a weekly chore, that took up at least an hour per week. Now, it takes me seconds to take a picture of the receipt with my phone, and simply let Xpenditure do the rest. Great product!

Pluspunten:

Easy to use. Decent mobile app, better web front-end.

Minpunten:

Initially, it took time to figure out where the categories / accounts were hiding. It would be nice to have a default currency setup. Sometimes, the application assumes I'm using a different currency, other than US dollar. Instead of asking me to verify something each time, it should just default to US dollar.

Reactie Xpenditure

6 jaar geleden

Thank you for your review Alex! It's possible to set your default currency in your personal settings.

Timothy
Accounting Manager in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great Expense Monitoring

5,0 5 jaar geleden

Pluspunten:

There are several aspects I've come to enjoy about Xpenditure. Customer service is great, easy to understand, expense tracking and much more! Our sales people can upload receipts from anywhere they are located and they've finally become timely. The postage alone will pay for the software.

Minpunten:

The only negative thing I can think of is that the software can run slow at times. Especially concerning the process of taking pics of receipts.

Geverifieerde reviewer
Investment Banking Analyst in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Secures Your Travel Expenses in a Smarter Way

5,0 4 jaar geleden

Pluspunten:

I travel extensively for my work and have a budget allocated for each of my visits. I find it time consuming to type all my expenses on a spreadsheet and was looking for a better alternative. I decided to search for a software that can help me reduce these steps. I found Rydo and this has minimized the amount of work in compiling my expenses. First of all, I take photos of all my paper receipts and gather the electronic ones, then I just upload them all at once. Keeps things simple and makes you work smarter. The best part, is that this software computes the different currencies and simplifies my job. It manages my reimbursements in a timely manner. I am secured that my travel expenses are in good hands.

Minpunten:

My only concern is sometimes the software tends to lag and takes slower than usual. This is a pet peeve especially when you have multiple receipts. I hope they fix this problem.

Bela
Owner in VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Single best business app I use

5,0 6 jaar geleden

Opmerkingen: I travel extensively all over the world and am horrible at keeping up with expenses leading to painful all-day "catch-up" sessions when my accountant gets on my case. This service takes all the pain out of doing expenses. The OCR feature is pure gold and I love how it tries to figure things out on its own. After I do a quick run-through to make sure all is correct, a simple step creates an expense report that I can send to my accountant for processing. Super simple. I used to work at large Fortune 50 companies and wish they had a system this simple (Oracle can learn a thing or two from these guys). Only negative side is the slow response and minimal communication when solving small problems. For example, I've let them know that when I pick a trip on the IOS app, by the time it's processed, the system often tries to outsmart me and changes the trip. Also, since it knows what country I'm in, the processing should default to that country's currency unless it's clear that it is another currency. I've fed these and other small things to customer service, got thanked for them, but then they seem to be in a black hole somewhere. I have many other suggestions from daily usage but don't bother. Overall, though, I can't recommend Xpenditure enough. Has already saved me countless hours as well as reporting nightmares. Now do something similar for multi-country/currency invoicing. :-)

Joachim
General Manager in Spanje
Kantoorbenodigdheden, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good software supporting small businesses

4,0 6 jaar geleden

Opmerkingen: It is a good software, but in some parts possibility for optimization.
f.i. in the mobile version it should be possible to enter all datas (VAT) and it should be possible to forward the bill to the boss.
There should be a direct link from the report to the expense, without going the deviation via expenses and the filter there

Pluspunten:

A lot of functions included - good for a small business

Minpunten:

At some parts a bit complicated

John
Owner in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Xpenditure: my solution

5,0 6 jaar geleden

Opmerkingen: I have been a fan & user of receipt / expense apps for about 3 years. I have used three different apps, each for long enough to get to know the strengths & weakness(s). Based on daily use, Xpenditure has been the best. I have a small Construction company, do not have a full time bookkeeper, and do a lot of my receipt & expense entry on the fly. Expenditure is simple to use, so you will actually use it, while at the same time, the quality of reporting and data access is very strong. I use it with QuickBooksOnline. Very satisfied!

Pluspunten:

ease of use

Minpunten:

none

Daniel
Application & Service Manager in Duitsland
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Managing expenses of a Team

5,0 6 jaar geleden

Opmerkingen: Dear All,
I am the Application and Service Manager of DORC Germany.
With this tool Expenditure it is very easy to manage the expenses of a Team (6 members).
You have You categories and can also select and analyze expenses to make a statisik.
Good tool very good.

Pluspunten:

Very easy to manage expenses of the Team (6 members)

Minpunten:

I only can approve expenses of the team on the website an App would be finde also to change the paramter to approver.

Bart
Technology advisor in België
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great expense tool !

4,0 6 jaar geleden

Opmerkingen: We love expenditure ! Great tool, web-service (interface) could be a bit faster sometimes (if you use on a daily base) - just scan and you are ready !

Pluspunten:

- scanning service with great OCR - in belgium you can loose the original receipt (they keep it for 10 years) - swift interface - superfriendly support

Minpunten:

- interface a bit slow sometimes (probably because of growth -- invest in servers :-) ) - can't ready directly from KBC (important bank in BE° - cannot integrate with yuki or exact offline (only the online version which is a non go for our account because its too slow) -- so more export/api option should be recomended

Juhani
Juhani
CEO in Finland
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Caution for fraudulent cancellation policy

3,0 3 jaar geleden

Pluspunten:

I tried to use Rydoo and its predecessor Xpenditure a long time for handling the company receipts. I never got it to work very well, and moved to another system. The cancellation procedure was awful, and I believe it tells a lot about Rydoo's company culture and practices.

Minpunten:

What made the experience exceptionally bad, was that their cancellation procedure easily tricks you to to put the account into a "read-only" mode, instead of deleting it all together. Even though you get a confirmation on the screen, they don't send the confirmation by email, and will charge additional amount for the "read-only" mode. This charge is not described in a contract or terms and conditions. Their customer service or even the top management did not want to hear my complaints, and customer service rep was, in a word, impolite in their communications. Because of this, I was forced to dispute the charge with my credit card company, and I felt that I need to write this review to warn others who are considering their services.