Direct Mail reviews

Great mail program with extensive features

Opmerkingen: I was looking for a low-cost mail program that was very easy to learn and get up and running. The major issue was getting a zap to work, but once that was working, I was very happy with the result. Likewise, zaps for onsite forms. But the learning curve for actually USING it, and sending emails. Cost per email is very very low - I buy 10K at a time for $99 so one cent each. Pretty good pricing! Delivery is almost instantaneous, and it is fun to watch the responses roll in.

Pluspunten:

Low cost per email, campaign reports, mailing lists easy to build and maintain, easy to use block editor. I use this via zaps with Shopify, as well as forms on my WP site. Much smaller learning curve compared to mail chimp.

Minpunten:

Not as common support - required a zap to connect to Shopify, rather than directly connect, as will bigger company products. I appears to not detect duplicates in lists. I would like a more powerful editor, more like Divi for constructing emails. However, the basic block editor works pretty well.

Great Newsletter Software

Opmerkingen: Love it! I have used Direct Mail for many years, brought it with me into different companies and into different projects and it always does the job.
Despite the pleasantly simple and light user interface, Direct Mail has really advanced and professional features that cover everything I need, from tracking to unsubscribing. Even though I'm not a marketing professional, I was able to run several well received newsletters and very successfull campaigns with it.
I don't use Direct Mail very often (just running the odd newsletter or campaign), but I have used it for EVERY mass email I have sent since appx. 2014 and cannot think of any other software that does what I need it to do as well as this.

Pluspunten:

I really like the ease of use, the WYSIWIG editor and the long list of imported address formats. Direct Mail ist fun to use and easy, while still having all features needed for a professional campaign (it even connects to Google Analytics which will make the marketing guy helping on my next campaign very happy).

Minpunten:

In some areas the content block management feels slightly clunky and needs one or two more clicks than necessary.

Customer Service Just Stopped Communicating with Me 2 1/2 Months Ago!

Opmerkingen: It worked fine until there was an issue. They made an initial response and never followed up to my subsequent questions or requests. I have been sending them the same request for 2 1/2 months and zero response by email or the online chat.

Pluspunten:

My predecessor used it and it was easy to continue to use.

Minpunten:

Customer Service when you have a problem.

I've never looked back!

Opmerkingen: Without a doubt the best system I've used and I love that it's simple and smart at the same time.
It's easy to use and I never feel overwhelmed. Other systems go too far and make the experience feel like you need to be an expert (even though they say it's "easy"). We currently have the smaller of the packages but look forward to expanding to the next level soon - thanks to Direct Mail.

Pluspunten:

Where to begin? • import from Google Sheets (because we use Google forms to add to our database) • personalised emails with reference to specific fields (with a fallback) • the reporting (especially the bounce report) • smart groups • templates

Minpunten:

Four features I would love to see developed: 1) The ability to include a table with rows and columns 2) The ability to embed HTML/iframe 3) Some widgets like a countdown timer. 4) I would like to feature all our previous newsletters on our website and short of creating a button to each web version, I would love to see an archive site that we could use.

Direct Mail always hits the spot

Opmerkingen: One of my oldest clients is a company that offers PR monitoring software and for the last five years we have been sending out email campaigns every week (Tuesdays through Thursdays) and I know that they are getting customers signing up to their services as a result. We update their campaigns on a regular basis and with Direct Mail's excellent interface I can adapt and amend things very quickly. For all our email marketing clients Direct Mail allows me to schedule highly personalised campaigns for weeks ahead – a feature that is especially invaluable when we go away, ensuring that our clients' campaigns never miss a beat even when we're on the beach. Getting notifications on my iPhone, via their Stamps app, means that whenever I am out of the office I am always aware how our campaigns are performing and can provide instant updates if clients need information even when I am away from my Mac. Direct Mail is a real gem; the pricing policy is very fair and you can easilty up and downgrade your plans as needed. Their support is excellent, and I must shout out to [SENSITIVE CONTENT HIDDEN]; even though we're on different continents we're on the same page and I appreciate being able to have direct contact with support and not having to go raise support tickets. I very much look forward to continuing to send out compelling campaigns via Direct Mail in the months and years ahead.

Pluspunten:

Direct Mail is a powerful and comprehensive, but easy-to-use, email delivery platform that makes every email campaign a joy to design, develop and implement. It's intuitive interface allows you to design a campaign, create a distribution list and then monitor the results in realtime. The templates that are provided by Direct Mail are almost infinitely adaptable, but you can create your own formats or import templates. Either way, you have at your fingers tips a professional system that I would now not want to be without.

Minpunten:

There is very little, if anything, to dislike, but if there is one improvement they could make it would be to have the option to use the email sign-up forms as a contact form. At the moment, when creating automated sign-up forms, the only option is for users to 'subscribe', but if Direct Mail could incorporate the option to choose 'submit' and not 'subscribe' that instantly turn it into a powerful and highly editable contact form, which you can incorporate into any website.

Direct Mail because it's easy to use

Opmerkingen: I use Direct Mail heavily with DM campaigns for services and products, weekly and monthly newsletters both for my business, my local Rotary Club, and for my Rotary District.

Pluspunten:

What I like most with Direct Mail is how easy it is to use - especially for newsletters. Easy to design own templates and administer the address databases and opt-in functionality. It is also a good thing that you only pay for what you use by "digital stamps".

Minpunten:

I would probably want a more visual way to make "workflows" and the possibility to make more tailor-made opt-in and landing pages for campaigns.

Great Value, Top-Notch Customer Service

Opmerkingen: It allowed me to provide a high level of service to my clients at a very reasonable price.

Pluspunten:

Cost drew me to Direct Mail for Mac; I was sending out up to 50,000 weekly e-mails for a client at one point. It was by far the lowest-cost option for bulk e-mailing on that scale. But there were other things that made the experience so great. On the few times I had deliverability issues, I got one-on-one attention from the developers who talked me through the adjustments I needed to make on my DNS settings. They are very protective of their sender reputation, which increased my deliverability rates vs. other vendors without dedicated IPs.

Minpunten:

I'm using it a lot less these days because my workflow has changed and it isn't a good fit for what I am trying to accomplish at the moment. But if I were to return to mass sechduled e-mails, Direct Mail for Mac would still be my first choice.

Highly Recommend

Opmerkingen: Excellent

Pluspunten:

You can compose and edit emails as well as your database offline and without an internet connection. You never have to worry about losing work if your connection goes down. Great reporting as well and the chat support is helpful and fast!

Minpunten:

I would love the ability to analyze various list performances.

If Apple made a direct mail app, it would look & feel like this!

Opmerkingen: It's a perfectly simply solution to creating customer engagement. It's actually a pleasure to use since it looks and feels great.

Pluspunten:

it's really easy to set up and execute and it integrates with my CRM of choice (Daylite) really well

Minpunten:

I don't have any deal-breakers, but would always love more templates

Amazing and solved our bulk email issues.

Pluspunten:

Our team loves how easy this is to manage, set up and keep on top of key clients. Bravo!

Minpunten:

We LOVE IT and have zero changes. Thanks so much.

Great platform to organize emails but can be difficult to navigate!

Pluspunten:

Great for managing emails and email lists!

Minpunten:

Customer service is difficult to reach when needed!

Helped get my business off the ground!

Opmerkingen: As a long-time Mac user, I bought this software when I first launched my own business in 2010, it came in handy for reaching new customers and helping get my business off the ground.

Pluspunten:

The multitude of built-in templates is great, as is the ability to create your own templates! The ability to track clicks and other activity is also super!

Minpunten:

I was sorry to see the ability to live-edit the html code go away.

Direct Mail

Opmerkingen: Is a great app, it works as every Mac app, very fluid. Managing the contacts is easy, importing them easy and sending the email easy again.

Pluspunten:

The email builder works perfect, is very optimized and fluid. Optimizing the emails for mobile view is a must nowadays and Direct Mail does this without any troubles. Automation for you campaigns saves you a lot of time and is a great feature that all email marketing apps should have.

Minpunten:

I switched the OS to Windows and cannot use it anymore, had to change to another app.

If you're on a Mac, Direct Mail is your best choice for email management!

Opmerkingen: Very responsive customer service! They understand how critical it is to my business and go the extra mile to make sure everything works. The techs are US-based and I don't have to deal with heavy accents (I'm deaf and that is a big problem for me!)

Pluspunten:

I initially chose it because I could easily switch from desktop email on my Mac to their service. With DirectMail I could flow my existing addresses straight into the service. The other mail services required converting my records to a database. They all seem to cater to PC people and I was worried about customer service.

Minpunten:

It was somewhat difficult to adjust the template to my needs, until I figured out the system.

If you knoow what you're doing - DirectMail is the best

Opmerkingen: Having used a range of programs - DirectMail certainly gives you the most hands on experience. The biggest draw back is being app-based; while most competitors are all online - but this is what also provides the biggest advantage in terms of tools and functionality.

Pluspunten:

Control of the whole process - from HTML editing to subscriber management to design and spam testing - it's fun to work with.

Minpunten:

No online tool. Reporting is limited, there aren't enough ways to compare and contrast. Very hard to export reports and data in bulk. Hard to get examples out as PDF / Image filles.

My best Direct Mail

Opmerkingen: my experiance was good with Direct Mail. i have the option to send emails using my own email server, providing flexibility and control over the email delivery process. its amazing. I hope to develop it with the aim of improving it

Pluspunten:

what i like about Direct Mail is that includes automation features such as autoresponders and drip campaigns, allow me to schedule and automate email sequences.

Minpunten:

Direct Mail might have limitations in terms of collaboration features for teams

Send them all

Opmerkingen: It was a great time for my email marketing campaigns. Had to switch to another OS unfortunate, more than one PC was not an option.

Pluspunten:

A well optimized app for email marketing. Being made for MacOS works flawless, well optimized mobile templates and reporting. Automation and collaboration are great features.

Minpunten:

Switched to another OS platform and couldn't use it anymore.

In Love with Software

Opmerkingen: Awesome, reliable, and easy to use.

Pluspunten:

In containing and distributing updated content and news to our members is critical on time and knowing that the email is getting to them. Email addresses verification is also important together with usable templates. This is what makes Direct Mail so critical for us as an organization. It is user friendly reliable and quick.

Minpunten:

Bundles should be more affordable and more templates for sports should be included together with a feature to include the collection of funds from the email management. Also, consider including a database add on.

I LOVE and use Direct Mail WEEKLY

Opmerkingen: Overall, I love it and use it regularly.

Pluspunten:

Easy to use. Reliable. Great online (via chat) customer service.

Minpunten:

A Little on the expensive side for purchased email credits as compared to other companies I've use. Not great phone support (talking to a human).

Terrific Basic Service for Digital Marketing

Opmerkingen: Very Good!

Pluspunten:

Great product for the price We use Direct Mail to manage our customer base for two separate target audiences. The service is helpful and easy to use, being able to create, reuse and modify previous campaign flyers, driving traffic to our websites, providing useful metrics, keeping our database relevant when clients change email addresses or are no longer interested in receiving annoucements. Overall DM has worked well for our small business. We cannot afford to invest in other CRM services such as MailChimp, Constant Contact, GetResponse or other email marketing services. DirectMail fulfills our current needs.

Minpunten:

Wish the interface were more user friendly Wish there were more customization tools for the templates

Direct Mail, Every Bit As Good as the Mac

Opmerkingen: We operate our entire subscriber management with this one program. How is that even possible?

Pluspunten:

10 years ago Byways Magazine was one the first travel publications to go all digital. Truth is we didn't even know what that meant. Then we stumbled upon Direct Mail, took the leap because it, like us, was all mac, and have grown as it has grown. The level of sophistication from where we were and where Direct Mail was back then, to where we are today is night and day. Other than our layout and design software, Direct Mail is the most significant piece of software we own.

Minpunten:

They really come after you when you violate their spam criteria. We are always hoping someone will just unsubscribe rather than filing a spam complaint. If you could care less about offending someone with spam, then this is not the software for you. They were all about Apple Privacy before there was Apple Privacy!

I like being in control and having all the information locally

Opmerkingen: Just works

Pluspunten:

I like the fact that it was a local program (although you can store your stuff on the cloud) and the ease of use. I've tried the online stuff and it's okay but I needed a bit more. I also integrate it into my CRM which is a real bonus and having a complete mac production system is fantastic. Tracking! - It's easy to get addicted to this.

Minpunten:

Funkier designs - although I create my own, they are great for inspiration.

The actual way of information delivery

Opmerkingen: Promoting our services, training schedules

Pluspunten:

Friendly, Manageable, Reliable, Powerful, great option

Minpunten:

They improve by the wave, always innovating

Good product for nonprofit organizations

Opmerkingen: We use it daily and it is a necessity for our marketing outreach to get more customers.

Pluspunten:

This is an easy-to-use marketing and customer email management tool.

Minpunten:

There are some limits to the free version.

Amazing

Opmerkingen: Great product. Great customer service!

Pluspunten:

It does everything I'd ask for in an email blast program -- localized software, easy to import, create groups, build templates, send out mail campaigns, collect online data, link with other software, etc.

Minpunten:

The only one thing that I don't like about it is -- if I schedule a number of emails (over the course of the week) and new subscribers come in -- those new subscribers won't get my already-scheduled emails. Because of this, I can't schedule more than 1-2 days of emails.