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Over Infobip

Bouw betekenisvolle klantrelaties op via elk kanaal met het Infobip full-stack platform voor cloudcommunicatie.

Meer informatie over Infobip

Pluspunten:

Niet beschikbaar

Minpunten:

Niet beschikbaar

Beoordelingen van Infobip

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,4
Functies
4,6
Prijs-kwaliteitverhouding
4,3

Waarschijnlijkheid van aanbeveling

8,4/10

Infobip heeft een totaalscore van 4,6 van 5 sterren op basis van 14 gebruikersreviews op Capterra.

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Reviews filteren (14)

Ahmad Idzuan
Ahmad Idzuan
Recruiter in Maleisië
Geverifieerde LinkedIn-gebruiker
Medische apparatuur, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Quite good with SMS marketing

5,0 3 jaar geleden

Pluspunten:

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Minpunten:

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.

Reactie Infobip

3 jaar geleden

Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.

Sylvia
E-Business in Maleisië
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to use, once you get a hang of it

5,0 4 jaar geleden

Opmerkingen: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Pluspunten:

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Minpunten:

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Reactie Infobip

4 jaar geleden

Thank you for the review!

Chin Han
Lead Software Developer in Maleisië
Consumentengoederen, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Complete Platform

4,0 4 jaar geleden

Opmerkingen: So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Pluspunten:

Complete suite of email, sms, push notification features.

Minpunten:

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Reactie Infobip

4 jaar geleden

Thank you for the review!

Giovanni
product Owner in Costa Rica
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

extraordinary product

5,0 5 maanden geleden

Pluspunten:

it's availlable in a lot of countries where we have our product.

Minpunten:

very big company, sometimes it forgets about the customers

Eva
Customer Experience Executive in Kenia
Telecommunicatie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Outstanding Sms Marketing Platform

5,0 3 jaar geleden

Opmerkingen: It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Pluspunten:

Currently using this platform for marketing SMS and push notification features for our core banking system.

Minpunten:

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Reactie Infobip

3 jaar geleden

Thank you, Eva! We will forward your feedback to our experts.

Christopher
Operations Manager in Maleisië
Logistiek en toeleveringsketen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use product

5,0 4 jaar geleden

Opmerkingen: Very comprehensive but easy to use portal.

Pluspunten:

Currently only using the sms feature which is super easy to use

Minpunten:

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Reactie Infobip

4 jaar geleden

Hi Cristopher, thank you for taking the time to leave a review!

Yaw Lin
Sr. Director, IT in Maleisië
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

User experience

5,0 4 jaar geleden

Opmerkingen: So far so good

Pluspunten:

Easy to implement n use One central location to manage message

Minpunten:

Is good Pricing structure can be more friendly

Reactie Infobip

4 jaar geleden

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

Happy
CEO in Maleisië
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Infobip

5,0 4 jaar geleden

Opmerkingen: VERY GOOD IT INFRASTRUCTURE

Pluspunten:

Good API System. I Easy to use and have admin panel to monitor status

Minpunten:

NOTHING much. THE IT infrastructure is very good

Reactie Infobip

4 jaar geleden

Thank you for your review, we're glad to hear you like our customer support!

Darshan
Darshan
Associate in India
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best platform for Email and SMS delivery

4,0 2 jaar geleden

Opmerkingen: My overall experience with Infobip is very good. I'll recommend this to everyone.

Pluspunten:

The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.

Minpunten:

Nothing specific to call out in this section. Would love to have offers for old customers like us.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Fast and effective interaction with customers

4,0 3 jaar geleden

Pluspunten:

Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

Minpunten:

I wish the price would be lower, the rest is perfect.

Reactie Infobip

3 jaar geleden

Thanks for the review! We'll forward your feedback to our experts. :)

Fernando
Desarrollador de software in Argentinië
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Plataforma de comunicaciones muy completa

4,0 2 jaar geleden

Opmerkingen: En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa.

Pluspunten:

Cuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma.

Minpunten:

A pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta.

Andre
Andre
CX Referência in Brazilië
Geverifieerde LinkedIn-gebruiker
Bankwezen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Infobip

4,0 2 jaar geleden

Opmerkingen: De forma geral, é um ótimo sistema e tem atendido as demandas que preciso.

Pluspunten:

Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema.

Minpunten:

Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema.

Reactie Infobip

2 jaar geleden

Thank you for the review, Andre! We will make sure to forward the feedback to our team.

Harooon
data entry in Pakistan
Omroepen, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

an outstsanding platefrom

5,0 3 jaar geleden

Pluspunten:

the product is easy to use helpful,supported

Minpunten:

everything is good i dont think if there is any thing missing

Reactie Infobip

3 jaar geleden

Thank you for the review! We are glad you're finding our solutions helpful.

Mina
Contact center Senior manager in Egypte
Bankwezen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Good Choice

5,0 4 jaar geleden

Opmerkingen: recommended for start ups and large companies , it is one of the most professional systems that is used

Pluspunten:

the system stability customer support technical support futures

Minpunten:

there is some limitation in data extraction

Reactie Infobip

4 jaar geleden

Thank you for your review!