Over Docebo

Docebo is een bekroond leerplatform op basis van kunstmatige intelligentie, ontworpen om de prestaties en betrokkenheid van leerlingen te verhogen.

Meer informatie over Docebo

Pluspunten:

This is a true LMS - not a Payroll system that added on an LMS. Docebo allows you to fully customize your LMS experience and offers several integration and automation options.

Minpunten:

Price model is not so flexible and does not fit with small and medium businesses. No price tiers under 300 user / months, could be expensive at early stages.

Beoordelingen van Docebo

Gemiddelde score

Gebruiksgemak
4,2
Klantenservice
3,9
Functies
4,1
Waar voor je geld
3,9

Waarschijnlijkheid van aanbeveling

7,4/10

Docebo heeft een totaalscore van 4,2 van 5 sterren op basis van 121 gebruikersreviews op Capterra.

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Reviews filteren (121)

Jennifer
Jennifer
Instructional Designer in Canada
Geverifieerde LinkedIn-gebruiker
Entertainment, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Docebo continues to grow and evolve as we do.

5,0 3 jaar geleden

Opmerkingen: They have been the most phenomenal partners for our organization. We truly believe that their success has allowed us to experience the growth and success we have driving a learning culture.

Pluspunten:

We love the fact the software is constantly growing and evolving and has allowed us to grow beyond what we originally thought possible. We also love the partnership we have with Docebo. We feel our business truly matters to them and that they listen to our needs and use cases to help us solve any issues.

Minpunten:

The software is growing and evolving quickly, it sometimes feels like they are moving quickly onto the next product rather than fully developing what they were working on. The product or new feature may be 95%-99% complete.

Gerhard
Product Manager in Oostenrijk
E-learning, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

An LMS with almost infinite possibilities

4,0 3 maanden geleden

Opmerkingen: Overall Docebo is one of the Top notch solutions when it comes to LMS-tools. It helped us setting up a whole new business within a really short time range because of good onboardings.We created a missing piece in our branch and with it we solved one of the biggest challenges out branch has.

Pluspunten:

Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience.

Minpunten:

Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time.

Geverifieerde reviewer
Multimedia Developer in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Customer support is essentially non-existent below Enterprise level

2,0 4 jaar geleden

Opmerkingen: Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.

Pluspunten:

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Minpunten:

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Erik
Sr. Manager of L&D in Canada
Internet, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Docebo is a cost-effective customizable powerhouse LMS

5,0 2 jaar geleden

Opmerkingen: Docebo was very simple to roll out. It is very turn-key experience early-on, but also allows you to grow it into the LMS of your dreams. My LMS admin has been able to shape the learner experience by utilizing all the many customization features Docebo has. It is an integral part of our company's daily learning.

Pluspunten:

The control the platform gives you. The customization options are off the charts! We've completely bent Docebo to our desires and set up various views for different roles and departments, as well as customer reporting. The white label experience is also fabulous.

Minpunten:

The thing I least like about Docebo is actually an asset to them. They offer additional modules including social learning and learning insights, but both at additional cost. Since we didn't purchase those when we first started with Docebo, now I'll have to get separate budget approval for them.

Izzy
Business Analyst in VS
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Powerful Technology that Requires Lengthy Implementation

5,0 3 jaar geleden

Opmerkingen: Everyone at Docebo is extremely helpful and kind. Our implementation specialist was very transparent with us. When she couldn't answer a question we had for her, she made sure to follow up once she found the answer. Our CSM has also been great! Always very responsive. Docebo has allowed us to tackle so many new projects and provide our learners with a ton of new on demand resources and training. We are so excited to see what is down the road for Docebo!

Pluspunten:

Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful. Usability - Our users find it very easy to use on their end. It is very user friendly Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want. The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.

Minpunten:

Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course. A couple other things.... Response time can be frustrating. Our platform can be slow sometimes . There are a few other "wants" as far as functionality goes, but it is overall very powerful.

Riyaz
Global Director of Training in VS
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Docebo - Great concept! Implementation needs work.

4,0 2 jaar geleden

Opmerkingen: Great sales cycle, great implementation process, poor after care.

Pluspunten:

Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well.

Minpunten:

When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly.

Kyle
Kyle
Training Content Developer in VS
Geverifieerde LinkedIn-gebruiker
Bouwmaterialen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Better than most

4,0 4 jaar geleden

Opmerkingen: They're pretty good. For the most part we have a good relationship with the company and their help desk is there for us. Sometimes, however, it can be frustrating to deal with. Haven't experienced anything different across the board with other providers thought. I guess it's just par for the course unfortunately.

Pluspunten:

The features available are pretty great. There are a few things missing, but for my company, it was a match. In addition, updates have happened frequently enough to make it worth our while. Recently they updated the video capabilities without advance notice I was pleasantly surprised to see.

Minpunten:

I would have like to know in advance about the update video resolution capabilities. I help design and create video pieces for my company's training. Being made aware of upcoming new capabilities isn't just something you should do, it's a must. Seriously!

Gerson
Gerson
Arquitectura, Diseño y Desarrollo de Aplicaciones Web in Venezuela
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Manage and enhance the learning of you and your team.

4,0 5 jaar geleden

Opmerkingen: Having at hand a complete learning tool that has the main functionalities that are needed to learn online with excellence, besides being multi-language is a plus.

Pluspunten:

This learning system facilitates and greatly enhances personal learning and for your work team or company, it should be noted that it handles a wide variety of languages, I have used two, and both English and Spanish are handled in a perfect way, the application With its simple but dynamic at the same time, it impels you to learn and follow the courses or the topic you want to learn, avoiding that you leave halfway, the service is offered in the cloud, so you can study and see the classes anywhere you have connection, for this and many other benefits is the best LMS tools I've used, try it.

Minpunten:

When you pass directly from the classroom to this tool some people may have a feeling of informality and this may reduce the enthusiasm that they put into the learning, it must be made clear that they are quality courses and that it gives certificate.

Santino
Student in Jamaica
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Docebo Review

4,0 8 maanden geleden

Pluspunten:

Docebo was selected as it was recognized as a software that grew consistently as time passed and this proved to be very true. Validation tools are excellent in identifying any errors that might have been overlooked. Very easy to startup and implement into existing framework through data migration.

Minpunten:

Response time from the technical support team was not the best at time. Customization options are limited based on organizational roles.

Karen
R.N Nurse in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

This is the way you should train your employees!!

5,0 3 maanden geleden

Pluspunten:

There flexible and easy-to-use learning solution allows quick employee training that is extremely useful in the Hospitality field!

Minpunten:

The price was my only Con using Docebo. The price just kept increasing

Sean
Learning & Development Manager in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The platform is functional yet easy to use but the real value is in their on-boarding support.

5,0 5 jaar geleden

Pluspunten:

There is a clean and up-to-date feel to the platform that our internal and external users fine very easy to use and navigate through. There is a lot of customization, but also off-the-shelf features that allow you to plug and play. It seems like the perfect combination of customization and out-of-the-box functionality for any level of LMS user. Our L&D team does not have an in-depth technical background however customizing the Docebo UI and ensuring all of the functionality was working properly was simple enough for us to figure out.

Minpunten:

The only gap we've experienced in the software is the ability to include a certificate in a congratulatory email after a user completes a certification Learning Plan. In order for the user to receive the certificate they have to navigate back to the final course and download the certificate from a widget underneath the course. Our preference is to include the certificate in the automated congratulatory email, but that's a very small sacrifice to make for all of the other functionality Docebo provides.

Jeff
President & Ceo in VS
E-learning, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Outstanding!!!

5,0 6 jaar geleden

Pluspunten:

"We are an elearning company in the retail energy industry using Docebo to train sales agents. We appreciate the certification/re-certification feature because it allows us to help our clients meet compliance requirements with state regulations. Additionally, the multi-tenant facilities allow us to support private courses for some clients while supporting other with generalized courses or a mixture of both.

Minpunten:

"Customer service continues to improve on a day to day basis and we couldn't be more pleased with the response time"

Evan
Manager L&D in Canada
Entertainment, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Partners in L&D

5,0 3 jaar geleden

Opmerkingen: Docebo took an active interest in our L&D strategy and has helped us achieve our goals.

Pluspunten:

I love how easy it is to use the system. I didn't need to learn the system just started using due to natural UX.

Minpunten:

Would like to see the team develop un enrollment from courses.

Giorgia
Program Manager in Italië
Machinebouw, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A usefull tool for learning

4,0 2 jaar geleden

Opmerkingen: We started used Docebo 2 years ago when we open the Accademy in our company and now is a really usefull and fundamental learning tool.

Pluspunten:

Docebo is easy to use so every users can easily learn how to enter the platform, start a training and learn something new.

Minpunten:

For us it will be also important the performance modul, but at the moment is not well implemented. But there is a continuous improvement roadmap.

Geverifieerde reviewer
Controleur kwaliteit VKB in
Geverifieerde LinkedIn-gebruiker
Openbare veiligheid, 51-200 werknemers
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer
Bron: GetApp

Nice but not with Joomla

2,0 9 jaar geleden

Opmerkingen: They offer an integration with Joomla but unfortunatly that does not work for users on mobile devices. Since everyone uses that lately the integration is pretty much worthless. The platform itself is pretty good tough.

Reactie Docebo

8 jaar geleden

Hello and thank you for taking the time to give your feedback. Please allow me to address some points: About the Docebo – Joomla integration: Docebo's Joomla integration is an off the shelf and free of charge integration (very few other vendors offer such an integration at no cost). This kind of integration can be improved upon given a specific requirement. We provide a first level integration that satisfies pervasive product requests, while we address customer driven scenarios, on a case by case basis. Very few other LMS players offer a similar integration at no cost, and when they do they charge it on a custom basis. We are capable of offering a tailored integration by adding details to an existing version and that’s one of Docebo’s many advantages. Regarding use on mobile devices: While we understand that there are some limitations around the integration and mobile devices, we'd probably have to defer to a deeper analysis of what ‘mobile device’ means. There are a variety of aspects when designing responsive interfaces for say an iPhone or an iPad. We feel that Joomla integration ties into a mobile learning strategy, and may require some ad-hoc work that could leverage the basis of our integration to make it more efficient. This might require a small portion of additional cost, which we would be happy to co-invest in. If this interests you please do contact us directly! On the integration’s usefulness: stating that the integration with Joomla is worthless because it does not interoperate effectively with mobile technologies is not what we are seeing currently among our user base. Over 100 Docebo customers use that module with their existing Joomla site and don't find the mobile aspect a block as it is. A few customers have requested additional capabilities (i.e. a full management of the course catalogue within Joomla) and we have implemented those requests with great satisfaction on the part of the client and user.

Mary
VP in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Have had to delay the release of our new elearning course repeatedly due to bugs in the new release.

3,0 6 jaar geleden

Pluspunten:

Decent reporting. Product seemed to work pretty well before newest release. It has some nice features. Price is competitive.

Minpunten:

LOTS of things are broken in the new release. Even the "next" button that takes learners through a course doesn't work. We've wasted hundreds of hours of staff time explaining problems to Docebo, getting screen shots and videos for them, and trying to develop workarounds. This upgrade should not have been released without more internal testing. It's a mess and new problems creep up every day. And things will be fixed one day and broken again the next. It's taking forever to get the bugs fixed. Meanwhile, we keep having to explain to our members why our courses aren't working. I no longer have any confidence in the company.

Areane
Procurement Engineer in Filipijnen
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Good Product

5,0 5 jaar geleden

Pluspunten:

The features is very easy to use. It is also can be customized and the software working smoothly all through out. Definitely good for me.

Minpunten:

None so far. Just improve more the customer service in terms of some issues on the product. Other than that, there's none

Hussain
Corporate manager HR in Pakistan
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

It took our leaning and development to next level

5,0 4 jaar geleden

Opmerkingen: Should have some subsidy for the developing countries. And also should partner with Customer in these countries to establish regional offices.

Pluspunten:

Mobile app is a good recent addition. User friendly software and team is continuously updating to be at par with the latest trends

Minpunten:

Skill matrix should not be charged separately and the price is way higher. Skill matrix and development programs go hands in hand

Evan
Training and Implementation Specialist in Canada
Entertainment, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great LMS solution and a fantastic partner!

5,0 6 jaar geleden

Opmerkingen: We moved to Docebo last year and have been very impressed with the transitions from concept to implementation. Docebo always had a expert contact for each stage that would touch base and guide us through to implementation. Now with a live system the support of concerns or feature requests has always been met with collaborative and supportive focus.

Pluspunten:

Very user friendly system from admin to learner. Great reporting that provides many custom options Accept feature requests and regular weekly updates to the system Mobile Friendly Gamification ability

Minpunten:

Not really things i like least but more about things i would like to see in the system from future updates.

Omar
IT Administrator in
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Great platform

4,0 9 jaar geleden

Opmerkingen: I've been using Docebo for two years and I see it great platform, ease to use, and pricing plans are reasonable comparing to other products.
The pros of Docebo are:
Easy to customize, big library of many types of courses in marketplace, and price. Also the platform supports SCORM and Tin Can.
The cons I found are:
They should make a mobile/tablet app so it will be easier to access to platform.
Most of courses in marketplace are in flash so it will be difficult to access to view courses via smart phones and tablets.
Offline player of the courses so users can open the courses without using Internet.

Reactie Docebo

8 jaar geleden

Thanks Omar for the great review! I am happy to say that we have solved all of your Cons. With our new release coming out this week you will have both an Android and an iOS APP that you can use. The marketplace courses are being updated as we speak with our great partners and over the course of this year and next they will be transitioned into a dual format. We also have launched an Offline player option and are happy to discuss this with you. Thanks again for working with us for 2 years!

Charles
Techinical Project Manager in
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Docebo Served Approximately 100,000 Course Assignments at an Offshore Drilling Company With Ease

5,0 8 jaar geleden

Opmerkingen: We use Docebo to serve almost 500 courses to over 8000 personnel members. In the last year and a half, we made nearly 100,000 course assignments. The only training for each personnel member is a one page email that goes to them for each set of assignments. With no further explanations, 78% of them have completed their assignments. The personnel members work on offshore oil rigs all over the world, yet they were still able to complete their training! I added a 3rd party monitor to verify Docebo's uptime, and found greater than 99.9% uptime for many parts of the world (including the US, Europe, and Austria), and very high for Africa and Brazil. Their support is outstanding. Whenever we had an issue (always minor - no system outages except for a few hours on one Sunday in the last 1.5 years) they resolved it very fast. They listened to my feature requests and added them to their main product. Hat's off to Docebo! It is no surprise that their company is rapidly growing.

Nikki
Learning and Development Lead in VS
Financiële dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

New Customer

5,0 3 jaar geleden

Pluspunten:

The platform is intuitive and easy to use.

Minpunten:

I would like to be able to push content from the sandbox to production after testing.

Geverifieerde reviewer
Managing Director in
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Awesomeness

5,0 8 jaar geleden

Opmerkingen: The simple UI disguises how powerful this is. It has all the features the old world heavy duty LMSs have at a far more realistic cost. We were set-up in literally minutes and have never looked back.

Pluspunten:

Great UI Good Price Allows us to focus entirely on content rather than having to waste time in a a battle with system administration. Great design - looks very modern.

Minpunten:

None that we have yet noticed.

Beth
Small business owner in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Disappointed with functionality and customer support

2,0 5 jaar geleden

Opmerkingen: If you are a small company, don't go with Docebo. Only large or enterprise level organizations receive priority for Help Desk requests. We've waited 3-4 months for fixes to "technical bugs" or help desk requests.

Pluspunten:

Docebo has many great features and apps to enhance the learning experience. Some features are complicated to set up and onboarding is a must if you new to Learning Management.

Minpunten:

Even through Docebo offers many great features, we have found many "technical bugs" that Learning and Support are slow to correct, making the functionality poor and the user experience frustrating.

Daniele
Human Resources Information System in
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

The Docebo platform is a real surprise...

5,0 8 jaar geleden

Opmerkingen: The Docebo platform is a real surprise! Completely cloud-based, easy to use and multi-language.
The project implementation time was very short and the content licensing costs resulted in a considerable saving compared to the previous solution.
We also produce a lot of training material and Docebo provides some basic tools for creating simple online courses.
Combined with a software like Captivate (Scorm Object), it also allowed us to create professional and personalized solutions for e-learning without external support.
We have solved many problems related to mandatory and international training, and we intend for it to become in the future the main tool for internal training.
In additional, technical support is very reliable and marketing is always active in informing us of new features available.