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Over RecDesk

RecDesk is cloudgebaseerde recreatiesoftware die de manier waarop recreatieorganisaties hun activiteiten beheren radicaal vereenvoudigt.

Meer informatie over RecDesk

Pluspunten:

We now create a program in RecDesk which is automatically integrated online to our RecDesk website and gets scheduled into our facility - all at the same time.

Minpunten:

When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added.

Beoordelingen van RecDesk

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,8
Functies
4,3
Prijs-kwaliteitverhouding
4,7

Waarschijnlijkheid van aanbeveling

9/ 10

RecDesk heeft een totaalscore van 4,6 van 5 sterren op basis van 100 gebruikersreviews op Capterra.

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Reviews filteren (100)

Tara
Tara
Recreation Director in VS
Geverifieerde LinkedIn-gebruiker
Recreatieve faciliteiten en diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

RecDesk works perfectly for our Department's needs!

5,0 2 jaar geleden

Opmerkingen: We have very pleased with the ease of this product, and our residents/ participants love the convenience and flexibility it has brought for registering for our department's programs and events.

Pluspunten:

It is easy to train staff on how to use it, if we have a question it's answered in a very timely manner, there is no cost for upgrades, and we get emails or pop-ups announcing new modules or upgrades.

Minpunten:

When we move a participant to a new program their forms disappear, and for new participants they sometimes find the category selection on their "view" homepage to be a challenge.

John
Recreation Director in VS
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

RECDESK IS NUMBER #1

5,0 vorig jaar

Opmerkingen: Amazing. I have used 4 different Recreation Software's over my career and I always support RecDesk.
Other professionals ask between different companies and I say go with RecDesk every time!
Easy choice go with RecDesk you wont regret it!

Pluspunten:

Customer Service: If I need anything at all or would like to change something I'm heard actions are taken quickly and always a friendly, helpful person on the other side of the phone/computer. How easy it is to use: On a customer and management basis, we don't call often into support because its so easy to use and updates happen and when they do we are notified and normally a video or explanation happens to learn the new features. Affordable cost for the product: It's affordable and covers all of our needs membership, credit cards processing, registrations, facility reservations, calendars, along with data for budget season and so much more.

Minpunten:

I have used 4 different Recreation Software's and I always support RecDesk no cons! Easy choice go with RecDesk you wont regret it!

Reactie RecDesk

10 maanden geleden

John, Wow! We are blown away by your review. Thank you for choosing RecDesk.

Erin
Senior Services Manager in VS
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Rec Desk Review

3,0 10 maanden geleden

Pluspunten:

Rec Desk provides a master calendar which is very helpful when planning programs. There are multiple programmers who offer programs in several buildings and outdoor locations.

Minpunten:

I do not find the payment feature user friendly, especially when a participant has a credit.

Reactie RecDesk

10 maanden geleden

Hello Erin, We are delighted that you like our calendar feature. We appreciate your feedback on payments and encourage you to reach out to our Customer Support team to review the workflow.

Ann
Director in VS
Recreatieve faciliteiten en diensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

RecDesk - Helpful and Complete

5,0 vorig jaar

Opmerkingen: The staff have been amazing. Our roll out was well thought out and easy.
They continue to be available when we need help!

Pluspunten:

RecDesk is a complete system that handles membership, facilities, members data base, leagues, check ins and attendance. The staff at RecDesk is very responsive and helpful.

Minpunten:

Some desired features are still in the works.

Reactie RecDesk

10 maanden geleden

Ann, We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thanks!

Jessica
Director in VS
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Ease of Use!

4,0 vorig jaar

Opmerkingen: It has been a lifesaver having an online registration system in place when you are a department of 1 full time staff providing programs for over 1500!

Pluspunten:

It is easy to use and the customer service is prompt

Minpunten:

How coupons and discounts are applied to accounts

Reactie RecDesk

10 maanden geleden

Thank you for sharing your experience with us! We are thrilled to hear that RecDesk helped you with your programs. We appreciate your feedback.

Laura
Office Manager in VS
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Review from Office Manager at Lyons Recreation Department

4,0 vorig jaar

Opmerkingen: Overall it's a great program and there is a lot that can be customized to our liking.

Pluspunten:

There are several things about the software that I do like. Some of the Program/League features are a little easier than CivicPlus..

Minpunten:

I really do NOT like that our patrons can't make partial payments on their rentals and/or sports fees if they are paying online at home or on the go.

Michaela
Program and Resource Development Assistant in Canada
Maatschappelijk werk, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Would never use anything else!

5,0 vorig jaar

Opmerkingen: Overall, this has been a game changer for us and I am very pleased with the program. I really don't have anything negative to say as we love the program here. We also love that they are always evolving and updating things. Thank you!!

Pluspunten:

- Programs management and how easy it is to create them. Love the feature of "create one just like this" - saves us so much time! - I personally LOVE flex forms and we utilize this for many different programs. I higly recommend that people use Flex Forms. - The dashboard is a great tool when you want to see any changes quickly that have happened recently. I like to use this after a program is posted or after sharing the registrations to see popular times people sign up and how many.

Minpunten:

- I wish we could also search by first name - It would also be nice to add photos for promotional purposes in the programs

Bonnie
Pool Operations Coordinator in VS
Overheidsadministratie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pool Membership

5,0 vorig jaar

Opmerkingen: RecDesk makes my job a lot easier by putting the data entry on the members.

Pluspunten:

It's so much easier than using our old system. It's more user friendly and it's easier to navigate through the system

Minpunten:

Certain reports we were able to generate on our old system are not available or you need to run multiple reports to generate the same information. Made some requests for these changes.

Lisa
Miracle League Coordinator in VS
Recreatieve faciliteiten en diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Couldn't Live Without It!

5,0 vorig jaar

Opmerkingen: Our experience with RecDesk has been phenomenal. I can't imagine anyone having better customer service. The RecDesk team is always so patient even when I ask the dumbest questions. New enhancements are always rolling out, and they always take into consideration improvements you would like to see. A++

Pluspunten:

The ease of online registration is the best! I can't imagine going back to pen and paper. It's so easy to get practice/game schedules to everyone. Rescheduling a rain out is literally the click of a button. Drafting teams is so easy along with immediately being able to give coaches a team roster.

Minpunten:

Everything is pretty great although I wish there was a RecDesk app!

Kendyle
Executive Administrator in VS
Recreatieve faciliteiten en diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use

5,0 6 maanden geleden

Opmerkingen: Overall, I enjoy RecDesk. It makes it easy to track programming revenue, print daily reports, and create reservations.

Pluspunten:

I like how easy RecDesk is to use and understand. The support team does a great job of providing training videos and answering questions quickly.

Minpunten:

I do not like that for every transaction, users need to create an account to register for a program or reserve a site. Some community members find it to be a hassle, but it is easy to make an account.

Reactie RecDesk

6 maanden geleden

Thank you so much for taking the time to share your positive feedback with us! We’re thrilled to hear that you had a great experience with RecDesk. Your kind words and support mean a lot to our team. We’re constantly striving to provide the best possible experience for our customers, and it’s rewarding to know that we’ve met your expectations. If there’s anything else we can do for you, or if you have any suggestions on how we can continue to improve, please don’t hesitate to reach out. We’re here to help! Thank you again for your valuable feedback and for being a part of our community.

Jennifer
Administrator, Program Director in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

RecDesk Daily User

5,0 vorig jaar

Opmerkingen: Love it and any time we need help, customer service is quick, friendly and knowledgeable! Always top-notch!

Pluspunten:

It is very easy to use and very easy to train new employees on it!

Minpunten:

It would be helpful if members could not create duplicate accounts. We have some people with 5+ different accounts and it's time consuming to merge accounts so that families only have one account.

Jp
Assistant Director in VS
Overheidsadministratie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

RecDesk has changed our department for the better.

5,0 2 jaar geleden

Opmerkingen: Excellent! Customer service is great and the accessibility to the product from any device is critical.

Pluspunten:

The flex calendar, online payments and independent member creation have reduced the number of calls, emails and other questions we get on a daily basis. It has made it so much simpler for our customers to sign up for our programs or rent our facilities.

Minpunten:

Only issue we've had is the lack of a practice scheduler. Also we'd like a little more detailed game scheduling system.

Donna
Executive Director in VS
Recreatieve faciliteiten en diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We LOVE RecDesk!

5,0 vorig jaar

Opmerkingen: RecDesk reduced the amount of time spent duplicating information between our website, facility scheduling, and programs. It has been a game changer for our center and has drastically reduced our staff hours to allow us to grow in other areas.

Pluspunten:

We have used online registration and facility management software for over 14 years and RecDesk does it all and with ease! There was seamless integration, and extremely knowledgeable, friendly, and responsive help staff from the beginning of the process to present. We have trained numerous staff with this product over the years and the simple, well explained easy to follow system makes it a product anyone can master in a very short window of time.Prior to RecDesk, we had two different programs: one for our website and one for registrations, facility scheduling, and program information. RecDesk changed all that for the better and reduced duplication and extra time. We now create a program in RecDesk which is automatically integrated online to our RecDesk website and gets scheduled into our facility - all at the same time! No more duplication or extra time needed. The process to duplicate a program with the click of a box and quick change of the title is so quick and easy to do for programs that run month after month or year after year. A real time savings! To be able to update any program or scheduling contact on our website in house is another much needed service that our previous programs did not provide.

Minpunten:

I wish we could update our website layout without having to reach out to RecDesk help staff.Also wish we could import data from the family accounts to the coaching/instructor accounts because most of our coaches are mom or dads of our players and we have to manually enter the data for a coach's account.

Lauren
Recreation Director in VS
Management non-profit organisaties, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

User friendly for both admin and users

4,0 vorig jaar

Pluspunten:

RecDesk is really simple and easy to use from both the standpoint of the administrator and the user. It has many great functions that are helpful for exporting and organizing data.

Minpunten:

One downside is that RecDesk is not as visually appealing/up to date as other sites in terms of graphics and visuals.

Reactie RecDesk

10 maanden geleden

Lauren, Thank you for taking the time to leave us a review. We are thrilled to hear that you find our software to be user friendly. Your kind words mean a lot to our team!

Saundra
Outreach and Volunteer Specialist in VS
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

RecDesk for county park district

5,0 vorig jaar

Opmerkingen: I appreciate the automation RecDesk offers our staff, our customers, and my personal work load.

Pluspunten:

A RecDesk employee walked our park staff through an elaborate training process, and we felt very cared for as we implemented RecDesk. Now that is it up and running, I appreciate the versatility of the software and that it allows a mostly hands off experience to manage program registration, shelter reservation, and payment. Although RecDesk still seems robust, I find my way around the software and accomplish the task.

Minpunten:

Sometimes I feel lost in a big city. An analogy for being stumped with a task. But if I end up in the wrong direction, RecDesk doesn't break. I can fix it, or use the Help, or ask my coworker team.

Allison
Recreation Manager in VS
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

RecDesk

4,0 vorig jaar

Opmerkingen: Very good. I am defiantly happy we choose RecDesk

Pluspunten:

Easy to use. Great customer support and support link.

Minpunten:

Reporting. I use the reports were broken down a little better.

Sam
Program Coordinator in VS
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

RecDesk for Pickens Parks and Recreation

5,0 vorig jaar

Opmerkingen: My overall experience with RecDesk has been pleasant. On a scale of 1 through 10, I would give it an 8.

Pluspunten:

RecDesk has tremendously helped us with registration, scheduling, and making things easier for our community. Having the ability to take online registration and payments has made for easier and more participants within our programs.

Minpunten:

So far, the only issue I have run into is sending out bulk emails. Sometimes the system and my email do not like to work together and can make for sending the emails complicated.

Reactie RecDesk

10 maanden geleden

Hi Sam, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out to our Customer Support if there’s anything else we can assist you with your bulk emails.

Rick
Staff in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent interface

5,0 vorig jaar

Pluspunten:

With the numerous functions that we use daily, RecDesk helps us to process customer information in a timely manner.

Minpunten:

I have not found anything that I do not like with RecDesk. Once you learn how to move from screen to screen, it makes access to the processing and storage of information easy to use.

Reactie RecDesk

10 maanden geleden

Hello Rick, Thank you for the 5-star rating! We are thrilled to know that you enjoyed our software. Your feedback motivates us to continue providing exceptional service to all our customers.

Lori
Asst City Cler in VS
Recreatieve faciliteiten en diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

We love RecDesk! SO helpful for baseball league and facility reservations.

5,0 vorig jaar

Pluspunten:

We love how the information gets transferred from registration to leagues to teams with ease. We built our T-Ball schedule in minutes rather than hours we spent on that in the past.

Minpunten:

I wish when you attached a file to a registration there was an option to copy it to household documents.

Kevin
Executive Director in VS
Recreatieve faciliteiten en diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

golf maine park district

5,0 vorig jaar

Opmerkingen: Very positive experience from the ease of inputting programs and customers to invoicing and taking payments.

Pluspunten:

The ease of customer inputting and invoicing is key. Its fast an efficient.

Minpunten:

There is no time-clock management for employees. This would be a game changer.

Lori
Director of Clinical Services in VS
Recreatieve faciliteiten en diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Feedback

5,0 vorig jaar

Pluspunten:

All the options for membership or non-membership

Minpunten:

So, far it has been great for what we are using it for in our clinic.

Shanna
Recreation Manager in VS
Recreatieve faciliteiten en diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

We love RecDesk

5,0 2 jaar geleden

Opmerkingen: The RecDesk system is great. We have no complaintes.

Pluspunten:

We use RecDesk for all things recreation and facilities. We like the customer side the most and the ease for people to use our website.

Minpunten:

We would like the league management to be a little cleaner with scheduling, but this could be a user education moment as well.

Phil
Parks and Recreation Director in VS
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

CIty of Garnett Review

5,0 2 jaar geleden

Opmerkingen: It has been EXCELLENT from the sales people to the trainers to the customer support it has been fabulous. I have nothing but good things to say about the team there at RecDesk. They are very quick to respond and always a wealth of knowledge. It feels like we are their only client the attention that we get when we need it. I would and have recommended RecDesk to everyone that asks about what we use. It is a great product and the team you have behind it makes it even better.

Pluspunten:

It is very easy to use. We have a lot of turnover in our front desk staff with them being high school students. It is very easy to train them on how to use the system and they catch on very quickly. We are also able to offer online payments for those that do not live in town. We also can allow for automatic renewal if a patron chooses to use that option. It is very easy to keep organized with all the programs we run and the numerous reports we can run helps us with budgeting at the end of the year. We can also evaluate our programs based on profit and the number of users in each program.

Minpunten:

We use the system for camping reservations and it does not work exactly how we would like but it gets the job done.

Cynthia
Communications and Development Consultant in VS
Management non-profit organisaties, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

RecDesk for State Parks & Recreation Agency

5,0 3 jaar geleden

Opmerkingen: RecDesk prioritizes customer service and innovation. They understand parks and recreation agencies and the special challenges they face. We purchased RecDesk to fulfill one simple task - manage a food truck rental system for our state parks and recreation agency. Over our first three years with RecDesk, it's become an essential tool integrated into almost every facet of our agency.

Pluspunten:

From my earliest research into cloud-based solutions for our state parks and recreation agency, I was impressed by the customer support at RecDesk. Three years later, their support team remains outstanding - quick to respond, extremely helpful, very smart. The features of RecDesk that caused us to choose them included membership options, document management, calendar management, invoicing, internal task management, facility management, and many other features. RecDesk enabled us to modernize our parks and recreation agency, which had previously conducted most of its business on paper. I retired recently but know that the agency continues to use RecDesk and has extended their contract.

Minpunten:

RecDesk makes regular upgrades to its software, so many of the features I'd hoped to see have already been instituted (and they're great about taking suggestions for future upgrades). The area where we requested the greatest number of upgrades was in the flex form area, because we used it so heavily for special use permits.

Dani
Director of Parks and Recreation in VS
Programmaontwikkeling, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

2 Years with RecDesk

4,0 2 jaar geleden

Opmerkingen: We’ve gone completely paper free in the last two years. The administration portion of my job has gone from 90% paperwork to 40% and most of that entails running reports.

Pluspunten:

RecDesk is very easy to use for a one person department—features are manageable, yet quick and easy enough to set a program up within 5 minutes and get it published.

Minpunten:

I really, truly wish, that the registration process was easier for my residents. I’ve had many complaints that the process is too time consuming and they just call me to have me do it. I also wish that the program wouldn’t allow residents to register for more than one program at the same time scheduled.