TrekkSoft reviews

We use Trekksoft daily for all of tour operations.

Opmerkingen: Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs.

Pluspunten:

It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience.

Minpunten:

Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system.

Great booking system for tours and activities providers

Pluspunten:

- Easy to make bookings (particularly with new mPOS) and to modify existing bookings - Integrated own payment processing solution (Payyo) and integration with third party payment processing solution (if needed) - Integrated channel manager (Experienced Bank) that connects with many OTAs - Many customizable functionalities - Excellent CSV/Excel exports and Zapier connection to process and data and build reports on another Business Intelligence tools - Partner network makes it easy to cross sell and invoice activities between partners

Minpunten:

- Requires a learning curve to set up the products properly - Resource manager can be trickier to set it up properly

Very good good management system with a great support

Pluspunten:

The payment system it has been one of the most important factors

Minpunten:

Itinerary description it has been one of the weak points

Mostly horrible.... No idea how much money our business has lost because of the systems problems.

Pluspunten:

Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming.

Minpunten:

What I like least...here is the list: -No quality customer service or person to speak to (especially on weekends which are our busiest days) -A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it. -The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click. -Tons of bugs that have prevented customers from booking. -Guests tell us all the time they cannot book -Paypal doesn't work sometimes -The app has to be shut down and reopened to be accurate -The app has TERRIBLE and limited functionality -We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up. -I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street) -Clients complain that confirmation emails go to spam Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere.

Can become the best of all.

Opmerkingen: We have spent a lot of time to reach an acceptable booking process for our eeds. It would we muc etter to ave a differet possibility to make the booking engine more flexible we you what to make a product that can mix different products to reach a very rela dynamic packaging , but we uderstand that to make and change an architectural structure of a service is not that easy. A parallel software like tose one to build chat bot would be nice to have, while we wait, we develope our one with this one.

Pluspunten:

The possiility to mix, during the buying process, different product/services to get a final result ( booked product ) close to a " dinamic packaging " .

Minpunten:

unfortuately the company do not sell specific booking for ( do not uderstand the potentiality ? or lack of knowledge of the niche markets possiility ? specific market ( diving / bike rental / sailing / motorbike rental etc ) this forced us to work hard to modifiy the bookin process till we got a close booking process for the market we focusing on . Is quite clear that there is a tremedous market for specific booking engine. In te meantime we consider this one, the best one to be used for your specific market that is ot focusing on a single product but a mix of those you sell and have a final one made by several of them.

excellent program

Opmerkingen: excellent experience overall, I had a website with all the necessary information to make a reservation, but I didn't have a calendar for availability, neither the option of adding promo codes and how to gather all the information that I needed to make a reservation with no leaking information.
It actually made my website eligible to make a fast and easy reservation on internet.

Pluspunten:

adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand. Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great. once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation.

Minpunten:

The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. it took me a while and a few emails from your team support to finally made the way I wanted. I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.

Tour Business in your pocket.

Opmerkingen: Overall a very positive experience and I would suggest anyone use it.

Pluspunten:

Once I set up my products the system takes over and does most of he hard work for me.

Minpunten:

The software works well for me and any issues are resolved quite quickly.

Handling bookings of various OTA

Opmerkingen: In the past i have been seriously struggling when handling our OTA bookings and availabilty.
To connect via API all our OTA partners through Trekksoft has been a massive change for us.
The implementation has been smooth with a great support from the Trekksoft Team.
After a short learning process to get familiar with all the "backoffice" features of the system i am now very comfortable with the product. The Management, the Customer Success Manager and the Support Team are very reactive and efficient.

Pluspunten:

User friendly system which responds to all specific request we might have (timetable, seasons, exceptions) Reducing complexity for the handling of OTA bookings from our side.

Minpunten:

Until now i have not come across any features missing with regards to our operational needs

Good Software with extremely bad support

Opmerkingen: At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.

Pluspunten:

The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.

Minpunten:

Sales department promise you everything you ask. Then when delivering them they do not show up to support. Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface. The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.

A solid product supported by a dedicated team

Opmerkingen: I've been a user of Trekksoft for 6 years. From the beginning it met most of my basic requirements but I still had a wish list. Over the past 6 years, the product and the customer support has slowly but steadily improved. Is it perfect yet? No. Do other products have some features I would like Trekksoft to have? Yes. Am I tempted to switch products? No! I'm sticking with what has proven to be a reliable, capable product that is developed and supported by a responsive, dedicated team.

Pluspunten:

I chose Trekksoft primarily because of the payment gateway feature and it remains one of the most important features for my business. The product is reliable and quite comprehensive, with new features steadily being added.

Minpunten:

There's not much to dislike. The reporting functions could use a few more user selections. And the same for the discount and voucher code feature. A technical support telephone line would be a good service, even if it was a premium priced service.

Ballooning center Barje's Trekksoft review

Opmerkingen: All the rest is OK and happy with the product

Pluspunten:

On-line booking system with payment options for customers. Support from the team if we need it. Understanding of the COVID situation that affected the tourism market and adjusting the pricing for using TrekkSoft products. We as a small company prefer to pay a commission on sales of our services rather than paying a yearly fee.

Minpunten:

Info regarding the refunds that we made to our customers. It was a bit complicated to be sure that we properly refunded them and make sure not to do any mistakes in this process. We need also the information in an easy way that they were really refunded and when they were refunded. The best would be if we could get this info on our registered email.

Best Day Tour Operator Software

Opmerkingen: This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no? Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along. So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box!

Pluspunten:

I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.

Minpunten:

Sorry, can't think of anything to complain about. This platform is just amazing and dynamic! I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.

Some improvements in functions and freedom

Opmerkingen: Satisfactory! The support, the help and open to ideas I send them and also the ease way to use. Also how they helped me to change subscription to pay in parts due this pandemic.

Pluspunten:

Easy to use and many many features to add to your website and to use with customers like sms or auto emails, the mobile ticketing and e-tickets for wallet. Good stats too.

Minpunten:

Some minor things, such as I cannot allocate certain activities or tours to some user/agents so they cannot see all of them. Cannot allocate activities and use range of dates to search them, if I search from one date to another it will appear all tours/activities and not only some I want to show in my website, for instance I want "Virtual Tours" allocated in "Activity Finder" so clients can search in a range of dates the availability of only those tours, but no, the widget will show all tours/activities.

Happy, but I hope in future improvement

Opmerkingen: Generally speaking I am very happy with Trekksoft, and I hope to have more possibility and function in future.

Pluspunten:

What I like most is that the software is very easy to use and a lot of function are very useful to manage the experiences. Also it is very easy to create a web site. The connection with the marketplace is of course one of the most important part.

Minpunten:

Sometimes I would prefer to have more choices. For example I would like for the voucher to have a period of availability, so that I can set to sell the voucher only for the next two months. Or sometimes the are words (in the creation of the website or in the booking part) that I cannot change or choose if I want them to be shown or not and I can not change them. I would also like to have the possibility to suggest another activities at the end of the booking, or during.

Great app and company

Opmerkingen: Theres nothing i do not like because if you want to change anything they are there right away to adjust for you to fit your needs.

Pluspunten:

I am a client of trekksoft for several years and i highly recommend it. First customer service is fast, staff are always helpful they answer and extend help to all questions i have and even guide you in setting up your website, they do tutorial and show you how patiently. Its very easy to use.

Minpunten:

None that i dont like everthng is ok. i just taught at first its hard to use but after thier team teached me and showed me its just easy to set up.

Pretty good choice so far!

Opmerkingen: My overall experience in the last six months, when I started using the software, is very good. I'm learning new possibilities the system offers. It's great thing that the integration processes are done by TrekkSoft technical stuff, so I can rest in peace that everything is working as it should!

Pluspunten:

TrekkSoft software has a lot of features which I found very useful for my small tour business. The API connection is great option, so I can track my bookings in one place. The support team is really great, from the beginning, they showed a real interest to make use of the back office quite smooth. In case of any questions, you can contact the help desk directly through chat - that's pretty cool and the challenges you have can be solved very fast.

Minpunten:

To be honest, the back office / interface / dashboard could be more user friendly.

Automated and functional!

Opmerkingen: Great personal attention when I first started to walk through the whole system - a very patient lady stood by me and talked me through in baby steps - I had to do a lot of the work myself and familiarizing myself with the software but now finding it much easier and so worth it.

Pluspunten:

I no longer have to write emails after someone enquires or books - everything is automated, if I want it to be! Its Freeing up a LOT of time for me! HOORAY!

Minpunten:

The software doesn't hold a clients credit card info so I have to ask for it again before or just after the trip which means i have to trust the client to pay the balance after the trip - or find a way to get online and pay just before the trip (difficult when people are already on vacation and may not find it easy to access wifi / internet to pay the balance. A bit nerve racking for me! Also, it would be great to have a number to call someone for assistance when needed - I have had to wait a few hours sometimes for a response - thought someone does ALWAYS respond before long.

Easy booking and great software

Opmerkingen: There are many benefits using TrekkSoft. I like the most easy booking process, communication with buyers threw the software and great TrekkSoft team.

Pluspunten:

It was very easy to integrate our web site in the software. Also booking sistem is simple and easy for buyers.

Minpunten:

I am very satisfied with TrekkSoft software.

Positive and quick easy to use

Opmerkingen: its a full service tourism suite.

Pluspunten:

this software if full service booking suite with all the bells and whistles that go with it. Trekksoft have not left a stone unturned if you need it to run your tourism based business then Trekksoft has it covered.

Minpunten:

The only thing that I found frustrating is that on the start-up package you have an initial account agent for the set-up process but once you have set-up you needs to email support team for answers and to assistance. Although I do agree that with the low their packages and account manager should not be an ongoing thing. I think it would be best to have a point of contact for at least the first 6 months of signing up to allow for further training and questions.

Trekksoft helps me make my bookings and reservations efficiently and smoothly.

Opmerkingen: Nothing I haven't already mentioned.

Pluspunten:

Trekksoft is great. I can quickly search what I am looking for and do what I need to do. The colour scheme makes it easy to read.

Minpunten:

The basket details page sometimes has too much info in one place and when some articles are updated I still have to update the others manually.

Well, this platform would be more useful, but the group of partners, using this tool is too small

Pluspunten:

I like that I can collect all the information about booking in one place. The good feature is link generator for payments - it's really nice because I don't have to be a super programmer to create a link, which will pass the booking process further. It gives a possibility to create funny/fancy/interesting buttons on web pages - that's a part of creative marketing.

Minpunten:

It's not so intuitive and It should have more customization's options (f.e. we don't sell ''seats'' - it's only the name you'll think, but for our beginning workers it's a lil' bit confusing). IMHO the interface should be more windowed and making orders should be as easy as moving blocks on a schedule (example: our customer decides to order a limo tour and then he want to go to the restaurant - so we take ''limo tour'' block and move it on calendar, adding to it details about a price, customers information and stretching it for hours, it will last; below we set ''restaurant'' block. After this we can share this schedule with our partners and customers, so they'll know, what time services will start and where it'll happen). Another problem is that in our country this platform is used only by small group of companies. What if 70% of our partners would use TrekkSoft? All our planning processes and payments will be done on your platform, so doing reservations would be really easy for us and you will have an opportunity to do surveys about customer's preferences and have a lot of control (I can help you with developing your project, because I have an Idea, how you can improve Trekk - if you're interested give me a sing :) )

Great Customer Service

Opmerkingen: good service

Pluspunten:

customer service was accurate and to the point, using photos and other illustrations to for better understanding

Minpunten:

may take a few hours for first response. they require at least twenty four hours to get back to you.

Helpfull, reliable, fast, logical, friendly staff.

Opmerkingen: new knowledge, easier business

Pluspunten:

i like because you set it once and it works with all necessary procedure...yo send automatically confirmations and everything. Back up of sistem is always there.

Minpunten:

it has some things about rental that could be better...you are not alowed to count from hours days automatically, only you could choose daily or by hours counting...

Still learning

Pluspunten:

Platform seems robust and most basic payment options are covered

Minpunten:

Learning curve is a bit complicated. A few issues with language and customization.

Krain Experience

Opmerkingen: overall good experience with TrekkSoft

Pluspunten:

easy access to customers and excellent payment methods

Minpunten:

more customer-friendly and be able to adapt to specific situations