uAttend is gebouwd voor bedrijven die behoefte hebben aan een gebruiksvriendelijk, betaalbaar en betrouwbaar systeem voor tijd en aanwezigheid.
Inexpensive and generally good customer service.
Sometimes our guys have trouble with the finger print option.
Reviews filteren (436)
Reviews filteren (436)
Time Tracking Made Easy
Opmerkingen: Using uAttend has helped us keep track of our employees' arrival and departure times. It serves as a great accountability tool. It makes entering payroll very easy because it calculates the hours for you.
Enables employees to clock in using a code, fingerprint, or smartphone which is great for remote and field employees. It shows who is in and out. The reports are very helpful and informative, too.
The setup can be confusing and time-consuming. That's the main issue I've had with it.
Reactie Workwell Technologies
5 jaar geleden
Hi Keenan, Thank you for taking the time to leave a review. We're so happy to hear that you are taking advantage of the robust reporting features available with your uAttend Time Clock. We strive to create the best user experience possible and greatly appreciate your feedback! We hope you'll take advantage of the new intuitive self-guided setup wizard that helps you get up and running quickly and easily. Within seconds you will add your overtime, break, lunch rules and more. If you ever need anything in the future, please do not hesitate to reach out. Warmly, The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: [email protected]
Great product and service
Opmerkingen: Its been wonderful! We have multiple locations and they all link in together to make employee tracking easier and the since its cloud based its very handy rather than using a software that's only available on one computer. I would recommend uattend to anyone!
Very easy to use for training employees and they understand it easily. We love the app and the features within the system as well. The reporting and ease of use is great! I used the online chat the other day and it was very easy, quick and we were able to make adjustments to my account quickly. Very helpful!
Wish sending automatic reports was easier. We're a small business so we don't' have a major IT department to link everything in order to get automatic reports where as we can with other software we use. We're unable to get automatic reporting set up unfortunately. It is offered but its not as easy as quickbooks etc.
A good solution for our company
The ability to access the information remotely is vital for us. I can work from a remote location and check and see who is clocked in, out, etc. I can also access time reports to begin payroll processing remotely.
The thumbprint option doesn't work, but the guys have adapted and use their index finger fine.
It's easy to use. If you know anything about computers, you will be able to use the system.
It's a very basic system and doesn't have much use.
uAttend Time Clock
Opmerkingen: Absolutely amazing - everything from the ease of use to the customer service support - all are great.
There are so many features I love about this software! I work remotely and I process all payroll, manage HR, and handle all new and inactive employees. I'm able to input all employee information including sick and vacation pay accrual, gross pay amount, automated holiday pay-days. I can easily adjust any timesheets that may be incorrect or have a missed punch-in or out.
I have zero complaints about this software!
uAttend is a good cloud based timekeeping software
The software works with the timeclock, but also gives us cloud based timekeeping and administration. The employees are able to work from home during inclement weather. Now, I'm able to see when everyone clocked in or out. In the office, the time clock reads fingerprints. The software lets me know if the employee logged in from the timeclock or manually clocked
It doesn't work with ADP, our payroll provider. I would like to import hours into ADP. Instead I have to manually enter time.
Simple and easy to use. Great for on the go time punches!
The time clock option is simple and uncomplicated. Training is always a breeze.
The scheduling aspect is great is you have a lot of employees to manage. If there are only 1 or 2 required on shift it is often easier to do it manually.
Best timekeeping option
Very affordable and easy to use. Timeclocks are long lasting. Never have issues with them.
The reports download as CSV rather than excel so we have to add back the formulas.
Opmerkingen: Great experience and service. It is a very cost effective way to keep track of your employees time and attendance.
Ease of use and the ability to make corrections in real time.
Sometimes it goes offline unexpectedly and impedes the employee from signing in.
Opmerkingen: We mostly have hourly employees and use the time clock to punch in and out. When hourly workers forget to punch in their punch out can be adjusted virtually.
Managing time cards online nd virtually is ideal for virtual businesses. Also the reporting functionality helps get a great overview of hourly employees - comparison and by employee.
The physical time clock is a bit difficult to install. Once it is installed, the process runs well.
Opmerkingen: Overall, we (upper management team) and even our employees love our time clock. This brought us to the new age, whereas our former method of timekeeping was severely antiquated. Although, I mentioned a few glitches (nothing is perfect and there is always room for improvement) it really is a great product. The customer service, tech support, and software functionality far outweighs the minor nuances. I highly recommend this product to small and large business alike.
The program is easy to use, almost error-proof as long as the instructions are followed. The administrator interface is user-friendly and the onscreen layout is easy to navigate. Everything (settings, edits, etc.) is right there, but the setup is clean and not overwhelming or frustrating. I love that fact that it's simple to use for the everyday HR person, but not too simple where it appears to be basic or "dummied down", for lack of a better phrase. The features are amazing; probably my personal favorite. In my industry, we have field employees who work offsite at various locations. The software features allow setting multiple geofences for remote time-keeping and individual accountability.
This con is both hardware and software related...Our particular unit frequently goes offline and disconnects from the wifi connection. We do not have a large network nor dozens of devices connected, so I nor tech support can seem to explain and eliminate this problem. I've had to call support quite a few times in the past 3-5 months regarding this particular issue. Additionally, the only way to get detailed programming and trouble shooting tips is to contact support when those steps should have been included in the manual. The process for entering wifi passwords to connect the actual time clock is a quite arduous and time-consuming. That can be a bit frustrating considering my frequent connectivity issues.
Uattend Review April 2019
Opmerkingen: Overall, very pleasantly surprised with Uattend. It has enhanced our payroll operation and is very affordable. Also, they have excellent customer support.
The best qualifies of the software are : ease of use, logical design, very functional and accurate. In my research, it was clearly the cheapest software available. Some software were approximately $2-$3 more per employee and required more expensive machines. The finger scan machines although very affordable are pretty reliable. All finger scans have trouble reading a few people but I have found that overall reliability is about or above the machines that we were using before and cost almost $300 more per machine. Our last software was the oldest version of a software company that did not integrate with our payroll provider. Changing to uattend actually reduced our monthly costs slightly with a much better system. It has excellent benefit request and approval capability and integrates seamlessly with our payroll provider. Finally, the company does seem committed to update the software to improve usability and functionality.
The software only has three categories for employee leave which is not enough for our company. Also, a calendar that lists are employees who have approved time and requests would be very helpful. Uattend is aware of these issues and I have been told that they will be updating the software sometime in the future. Also, regarding the clocks, new employee have to be manually synchronized to the other machines.
Returned the TimeCard Screen to the Original and It's Ease of Use - Woop Woop!1
I have loved uAttend since my Operations Manager subscribed us to the system and your Customer Service Support has always been excellent. (2016)
BUT 2019 -- had us LOOKING for another SYSTEM and the Support Team was kind of falling behind that same ?? -- b/c of the CHANGES that were made to the overall input of information and the "non-understanding of your support team"...
Thank Goodness -- you returned the data to the "somewhat' original -- it is saving us A LOT of time and "We are so Happy" that you did. Thank you again. We are breathing a lot easier, working without angry faces and shorter time frames. Again, we thank you from the bottom of our hard little working hearts, for working the input of hours, time, dates back to the EASE of which it was.
I am able to input the hours my employees worked in RECORD Time instead of the HOURS I was having to retype, reask and request DUPLICATE INFO because of the changes that were made.
The PREVIOUS Changes made it very REDUNDANT, You had to pull up the Timecard Tab for each individual employee, the date and/or the week of work -- for each individual employee. NOT like the original -- it would keep the dates and all we had to look for was the employee -- a "thousand' LESS keystrokes.
Simple, Easy to Use
Opmerkingen: Overall - it works for what we needed.
It's not complicated for the average user. Easy to utilize. For larger companies - I could see this working well with all of the options for employees to clock in/out, etc.
I would prefer to have a few more options - particularly for the web-based folks (we don't use the other systems, so I can't speak to that). For instance, it would be beneficial to be able to deactivate certain benefit codes if they aren't being used for the company. We have people who will inevitably choose one and the system allows it -- but then it doesn't deduct from the correct allocation of benefit hours unless it is caught by admin/supervisor. In addition - getting to a point of analyzing benefit hours when an employee has a question is cumbersome. AND - the pop-up on the Services screen to tell you that you can't access certain things unless you use a punch clock -- is also a pain when we only do web. We don't need that reminder every single time we look at that screen. Finally, we allocate a lump sum of benefit hours on Jan 1 for each employee. And if they do not use all hours, they are allowed to carry those hours over into the 1st Quarter of the following year. At the end of the 1st Quarter, if they have not used the carryover, they lose it. But they still have the 'new hours' that were allocated on January 1. It would be helpful as we've had with other systems to be allowed to identify the difference, and remove the carryover - but leave the new so employees know and can see what happened.
Here it is
Opmerkingen: We selected this product for its ease of use for end users and its affordability. For the most part we are getting used to the limitations as well as the features. Initially, I changed a decades long standing policy to accrue leave time on the 15th because I was told uAttend would only accrue on the 1st. Now every time I need to adjust someone's the balance due to differing reasons, I have to start over on the 1st of the next month or the accrual date will change to the day I need to make the adjustment, because it does NOT only accrue on the 1st. Perhaps the balances could be adjusted in the payroll week without making it part of the Employee Services settings.
1. The product has a variety of features. 2. The customer service, help desk, live chat, etc. is always available and ready to help. 3. The initial setup and administration is fairly easy. 4. The company is motivated to improve the product.
1. The reports are not standardized. On some, the date range selection, the export function, etc. are in different locations, require different techniques, or need to be hunted for on the page. 2. The time off report seemed promising at first, but the current balance column does not reflect the balance in the date range selected. We could use a report that captures the balance at the end of a previous date such as end of year. 3. Software upgrades often introduce glitches or unnecessary changes that do not enhance usability 4. Overnight staff have to clock out/in before and after midnight to advance to a new date. 5. Cannot make manual adjustments to Leave balances without starting the whole process over on the first of the month.
Awesome timeclock and software
Opmerkingen: This time clock automatically calculates time based on your choosing of payroll. You can print all timesheets in one portal, and even send by email directly from the admin web page. Overall wonderful experience and proud customer since 2016.
-Everything runs perfectly smooth. -Can be used wireless or hard wired with Cat5 Ethernet cable. -Very simple to use web page -Users can punch in by app, phone number as an option or fingerprint. -Very simple management tools for Admin. (setting up users, adding, deleting, changes) -Ability to manually punch users in with Admin/manager access (in case of disasters, etc) -Customer service seems very personalized and quick to respond by email or phone. -Very easy to troubleshoot as Admin. -Great for the price!
None, everything is great. There is nothing .
Great product for our needs
Opmerkingen: We have noticed that since switching to uAttend our employees have become more responsible about tracking their time and we have been able catch certain situations where the time clocks have been abused and make the corrections or take the necessary disciplinary action.
This software is pretty easy to learn quickly and has many useful features that have aided us in making time tracking and payroll so much more streamlined and easier. We especially appreciate the time off request feature in the software. We also really enjoy the location services feature and the ability to lock certain employees locations that they are able to clock in and out from.
There are a few features that are a little annoying. You have the ability to set paid or unpaid holidays throughout the year but there is not an option for setting recurring holidays, you have to reset the holiday dates every year. Also, the software also has a mobile app which is very convenient, however, the app is currently very basic and does not have all the same features and capabilities that you have access to on the web version.
Awesome for my Small Business!
Opmerkingen: As my employee numbers grew, I was spending so much time manually keeping track of their hrs and also getting into arguments about the amount of hrs a employee had. This time clock and software completely makes this NO WORK at all! It completely takes all the headache out of this task of employee time keeping!
This software provides easy online access to my employees hours as well as a great phone app to quickly look up anything I want to know about the employees hrs worked. I especially like that I get a phone notification when any of my employees punch in or punch out! I am a dairy farmer who is away at times and it is crucial to know for sure if my employees are at the Dairy and milking my cows at the correct times of day.
None. A few times I was a little confused as to where to find something or do something, but these times were quickly resolved by the very competent Tech rep. on the phone.
Don't overlook uAttend on price
Opmerkingen: We have only 'gone live' with the system with all of our 230+ employee recently but so far, our experience has been very good. I love the ability to have a live chat or make a quick call when needed. Customer service has been top notch.
Cost is the one of the highest Pros but over all pros include the "ease factors", ease of use, ease of setup, and the ease to train our users (supervisors as well as employees). Another strong pro is the phone application and its availability on android devices. Support is also one of the pros to any product and the ability to chat online or make a call is most convenient.
There are a few features I would love to see added but the only cons to the system is you may have to do some "work arounds" to achieve your overall end goals but for the most part there are no hard cons to the product.
Reactie Workwell Technologies
4 jaar geleden
Hi Tonia, Thank you so much for your kind words. We really appreciate you taking the time out to share your positive uAttend experience. We have several exciting new features that will be released in the coming months, including employee scheduling and store and forward for offline punching. We hope those are among your wish list. If not, please be aware that we are always open to customer feedback and suggestions that improve the user experience. If you ever need anything in the future, please do not hesitate to contact us. We're available to help you seven days a week. Warmly, The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: [email protected]
Quickly adding and removing employees to and from the system. Great way to keep track of attendance.
Sometimes take a couple times as the thumbprint needs to be hitting the reader just right.
Reactie Workwell Technologies
4 jaar geleden
Hi Courtney, Thank you for taking the time to leave a review. It`s great to hear that adding and removing employees was smooth and effortless. We`re constantly working on new software upgrades and enhancements so keep an eye out! It`s our goal to provide valuable alerts, insights, reporting, and much more than just employee time tracking with uAttend. If you ever have any questions in the future, please feel free to reach out to our customer support for assistance. We`re here for you seven days a week. Warmly, The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: [email protected]
Ease and customizable...
Opmerkingen: This system has help our book keeping & inventory record keeping much easier & allows for quicker check outs with preset pricing on most items. We have been satisfied with the overall performance of this software.
This program is very customize-able for our unique business of services & products, which helps us track both inventory or services provided by a particular practitioner. I also like the fact that I can check daily reports from my desktop computer or reprint journals at anytime.
Finding categories can be slower than other systems with different screen set-ups, yet that can be attributed to how MANY categories of products & services we offer.
Increased accuracy with payroll and accuracy in the workplace.
We love everything about this software..
Easy to use and set up
Opmerkingen: Employees can't have others punch in and out for them. The reporting aspect allows me to avoid having piles of punch cards. I can look back and see in the past years how many payroll hours are clocked in.
Ease of set up. Reports are quick and easily customized. I decide what feature I want to allow employees to use. In our case no remote access.
Sometimes the finger print will not capture. I think it might be due to the employee having worked doing dishes and this somehow interferes with the ability to read the finger? Not sure but for the most part that is my only complaint. But I just have to manually enter it later.
Hey, I forgot to clock out
Opmerkingen: Time card hours are totalled and ready for payroll. I use Uattend to calculate accrued sick leave. I can't get QuickBooks to work for this application. Vacation accrues also. Employees can see on their time card, hours available.
Easy to setup, fairly easy to use and chat is always available. I do like the new ability to look back on time card dates, instead of hitting the back arrow a hundred times.
It needs to be more report friendly. Data captured should be available for a report. Key strokes needed to correct a time card could be condensed, i.e. you have to position the cursor every time you start.
Very User Friendly and Intuitive System
Opmerkingen: This uAttend system is constantly making improvements. I can run reports in excel and format to import into our payroll system.
uAttend is very intuitive and probably the most user friendly time keeping system I have ever used. When I do have issues and contact Customer Service they are very responsive and helpful. I typically have my questions answered or problem solved immediately.
Once a user is archived, you need to un-archive them to view their history. I'd would like to be able to access their history from the archived user area.