--- description: Ontdek de plus- en minpunten van Freshdesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.nl/software/124981/freshdesk Pagina: 1 / 138\ Volgende: [Volgende pagina](https://www.capterra.nl/software/124981/freshdesk?page=2) > Freshdesk is eenvoudig te gebruiken klantenservice software die meer dan 40.000 bedrijven wereldwijd helpt om geweldige klantervaringen te creëren. > > Oordeel: score van **4.5/5** door 3412 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshdesk? Wereldwijd kunnen MKB-bedrijven en grote ondernemingen Freshdesk gebruiken om opmerkelijke klantenservice van wereldklasse te bieden. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 3412 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 19,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Lets, Litouws, Maleis, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Roemeens, Russisch, Servisch, Servisch, Sloveens, Slowaaks, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Albanië, Algerije, Argentinië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België, Benin, Bosnië en Herzegovina, Brazilië, Brunei, Bulgarije, Burkina Faso, Cambodja, Canada en 100 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CRM - Callcenterbeheer - Catalog Management - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Dashboard - Discussions/Forums - E-mailbeheer - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Incidentenbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Live chatten - Mobiele toegang - Opdrachtenbeheer - Oproepen opnemen - Oproepen routeren - Problemen bijhouden - Rapportage en statistieken - Real-Time Monitoring - Realtime chatten - Samenwerkingstools - Scherm delen - Sentimentanalyse - Taakbeheer - Tekstbewerking - Toegang en controle op afstand - Toegangsopties/machtigingen - Voor meerdere talen - Wachtrijbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 22 meer functies ## Integraties (78 in totaal) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... en 63 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klachtenbeheer software](https://www.capterra.nl/directory/30674/complaint-management/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software) ## Alternatieven 1. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 2. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (689 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) ## Reviews ### "The best customer support software" — 5.0/5 > **Rudy** | *25 juli 2018* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Keeps track of all the tickets of our team, very accessible and easy to explain to new employees. Integrations with other software are much improved over the years we are using it. We just upgraded our ERP that also had a Ticketing function, but we stick with Freshdesk. Pricing is right. > > **Minpunten**: The API function has issues, so sometimes the interconnections stop because of too many requests. The new layout (Mint) still has some challenges, but they are taking care of quickly. > > I like the further integration with programs like Freshsales (CRM) and Freshchat (Chat) ----- ### "Freshdesk made our life easy" — 4.0/5 > **Rudy** | *3 november 2018* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It organized the many tasks we have in our team om a very orderly fashion. The main reason is its ease of use, any new employee needs a day to start working with it and it gives a real insight in the work that needs to be done to keep up with the many requests we get from our customers. It integrates very well with all our other programs... > > **Minpunten**: They have changed to a new look and feel, with many improvements, but there are some bugs that sometimes results in screen freeze or interruptions, this is getting better by the day. > > We have tried a couple of alternatives, but have now decided to make fresdesk the core of our collaboration system ----- ### "About Freshdesk" — 5.0/5 > **Nitish** | *29 januari 2025* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Minpunten**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 maart 2026* | Informatiediensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Minpunten**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Not so Freshdesk" — 3.0/5 > **Brian** | *15 maart 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: I liked the User Interface was easy on the eyes. The color scheme was not too harsh or rough to look at. > > **Minpunten**: The interaction with the program was complex at times. There were certain operations that could become difficult to keep track. > > Most of the time service was unrelieable as the application kept on getting disconnected from service. ----- Pagina: 1 / 138\ Volgende: [Volgende pagina](https://www.capterra.nl/software/124981/freshdesk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/124981/freshdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens