Verizon Connect reviews

Hopeloos

Opmerkingen: Hopeloos

Pluspunten:

Uitlezen tachograaf en track en Trace voor Facturatie

Minpunten:

Kregen de track en Trace niet geïnstalleerd en om dan contract stop te zetten na 2 maanden nog niet gelukt, problemen worden opzij geschoven telkens naar iemand anders. Met een niet geïnstalleerde installatie toch factuur opsturen en deze was dan nog een andere prijs dan eerst was afgesproken

It's one of the best purchases our company ever made.

Opmerkingen: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pluspunten:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Minpunten:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Big Company, Horrible Support

Opmerkingen: Don't get Verizon Connect. Don't do ANY business with Verizon. They have the worst customer support. The people you can speak to, can't do anything but submit a ticket to your "Success" manager, and your success manager will NEVER contact you or get back to you over the course of 6 months. And trying to cancel service also has to go through the same "Success" manager, so you can't cancel your account either.In order to cancel 3 attempts must be made to resolve whatever issue you have. I have made a total of 10 attempts over the course of 3 months to get an integration done with Fleetio and all 10 have failed on their part, as only the Success Manager can handle it for you. You know, the one you never hear from.Apparently when you do finally get to submit the cancellation request, the finance department will call you within 5-10 business days...guess whose been waiting for over 50 business days for that phone call.When you send emails to them, they go unanswered. But DONT WORRY! They still send you the bill that you just sit back and laugh at because you aren't paying for service that you've tried cancelling on multiple occasions. I stopped using the device after my first request for cancellation and switched to Linxup. Faster and better in all aspects. And far better customer support. Integrated to fleetio in less than 24 hours.

Pluspunten:

Their software side was great. Fantastic GPS services and worked at all times.

Minpunten:

Not easy to integrate with Fleet Management software we use. We were told only Customer Success Manager could do the integration for us. However, upon trying to speak to or get in touch with the "Success Manager", it became a nightmare quickly. What should have been a simply task, turned into the worst customer experience ever.

This software is basically legalized theft

Opmerkingen: This has been by far the worst experience with a product ever. The customer support is non existent. You ask for support because of a faulty unit in a vehicle, they send someone to change it and take the faulty one back and they charge you for the BOTH faulty unit's monthly service AND unit charge. Once you bring this up to attention they ignore your emails or calls.i had 8 units at one point and someone they ended up adding 3 more and when this was brought to attention, all my emails were ignored and they kept charging me for those units. When i tried canceling the contract i was ignored. i tried canceling the contract for several months and i mean a good 5 to 7 months. My Rep [sensitive content hidden] ignored me and then proceeded to tell me she had no control over my account because there was a new Rep for my account. She gives me the new rep's email, i email the rep with my issues and concerns and he then proceeds NEVER reply to any emails. The whole team needs to be fired. There is nothing positive about the services or products. I tried canceling my service contract back around april 2020 and nobody helped me do so. To this day!! they are still trying to charge me for services, TWO YEARS LATER!!. best words to describe the entire team of customer support and sales team is MONEY HUNGRY, PREDATORY

Pluspunten:

Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash.

Minpunten:

There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken.

my review 12

Opmerkingen: It's worth noting that these are generally reported cons, and the actual experience of users may vary depending on their specific use case and requirements.

Pluspunten:

Mobile access: Allows employees to access the platform from anywhere, at any time.Work order management: Helps businesses streamline their operations and improve efficiency.Asset tracking: Allows businesses to track their assets in real-time.Inventory management: Allows businesses to track their inventory in real-time.Scheduling: Allows businesses to manage their appointments and resources easily.Billing & Invoicing : Allows businesses to manage their billing and invoicing in one place.Service history: Allows businesses to keep track of past work orders and maintenance schedules.Maintenance scheduling: Allows businesses to schedule and track their maintenance tasks easily.Contact database: Allows businesses to manage customer information easily.Routing: Allows businesses to optimize their field operations and increase efficiency.

Minpunten:

Cost: Verizon Connect may be costly for small and mid-size business.Technical difficulties: Some users have reported experiencing technical difficulties while using the platform.Limited customization: Some users have reported that the platform does not offer enough customization options to suit their specific needs.Limited integrations: Some users have reported that the platform does not integrate with other software and systems they use.

Meh, Some great features and some real problems

Opmerkingen: Decent hardware, customer service is offshore and english as a second language. For installs and repairs its subcontractors dealing with additional subcontractors below them with over seas telephone assistance trying to connect them all together. Makes communication for install, repairs and moving units from one vehicle (we've sold some vehicles) to another newer vehicle a real pain. Just spent over TWO HOURS on the phone to get 4 support tickets into the system. Had to continuously re-explain each vehicles situation as it was batted around internally, and the over seas phone help continuously called stateside to get scheduling availability.

Pluspunten:

Map view and seeing the entire fleet on one screen is nice. Includes satellite and map views.

Minpunten:

Tracking is glitchy and for a cell phone provider its surprising the GPS tracks jump around instead of being smooth and continuous.

Horrible customer service

Opmerkingen: The service worked well enough but company phones work just as well and are cheaper and more useful. I would never recommend this company to anyone.

Pluspunten:

It was very easy to install, and the interface was simple.

Minpunten:

The customer service was insane, we used the service for 4 years and it worked fine but we eventually didn't need it anymore. So we cancelled the service by email at 3 times over the next two years, and followed up by phone each time. In every occasion the customer service assured us that the service was cancelled however the following year they would retroactively try to bill us for it and we would start all over. Thankfully we had pre-paid for the first 4 years so they could not continue to bill us during that time, at this point we still don't have confirmation of cancellation after our latest email and phone conversations. They seem like a time-share salesman when trying to cancel, I would avoid this company like the plague.

Poor hardware and software, and HORRIBLE customer service.

Opmerkingen: I have a total of 9x vehicle camera/trackers and 3x non-powered assets for my firm from Verizon Reveal.I have had this service for less than 6 months.The first 1-2 months everything seemed to function correctly, tracking and camera alerts.The past 3-4 months have been a complete nightmare.The camera's will go offline constantly - We have had a 3rd party tech out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline.The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks. The biggest issue I have with all of this is Verizon/Reveals COMPLETE lack of customer service. As soon as these issues started I reached out... It would take weeks to get even a response from the Repair Department.This is after I call (wait on hold for 30-45 minutes each time), email and online message multiple times and am bounced around to a few different departments. My "Customer Service Managers" that were assigned (2x of them) have still not responded - I have emailed them each 10+ times to date, and literally no response of any way shape or form.However, I cannot even get the time of day from ANYONE in their customer service department.

Pluspunten:

Simplicity of installation and the web/app interface are all overall good.

Minpunten:

I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for, and have been able to actually use less than 50%... I am at my wits end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues.

Worst customer experience in a long time.

Opmerkingen: Worst we have had in a long time. Can’t get any response. We stopped payment to them a month ago and still can’t get someone to answer and email or someone on the phone who can help us.

Pluspunten:

When it gets installed it works as advertised.

Minpunten:

Zero customer service. No one can or will answer a question or fix a problem. We have units that have been waiting 6 months for a simple install.

Great Product!

Opmerkingen: Very good. We always get the phone calls or messages and I love how if a message is sent, it comes to my email.

Pluspunten:

I love that I am able to forward our work calls to my cell phone. So not matter where I am at, I can answer the phone.

Minpunten:

The app can be tricky. I just use the desk phone we were given and make changes from it, if I will be out of the office.

Verizon Connect is convenient

Pluspunten:

It's easy to use once you understand it.

Minpunten:

It can be complicated to learn how to use.

Disappointing...Plain and Simple

Opmerkingen: Our overall experience has been extremely disappointing. For the Verizon brand to put their name on a product and then leave their customers out in the cold as they have with this product is very disheartening. They have not only dropped the ball with customer support, they regularly inform customers of firmware or software upgrades that only get half done (If you are lucky) that cause reporting issues and result in FMCSA/DOT violations for running an incomplete ELD system. We frequently have to deal with mileage discrepancies (of 50-10,000 miles per month) between the vehicle odometer and the reports generated by the Verizon system. We were told this was due to tire ware of our vehicles. We have trucks that will show mileage in Ohio, Indiana and Florida, no other states and no explanation of how, just that the truck must have "moved" to a state and region of the country that we do not ever service. We have trucks that daily "teleport" across states. Trucks will start driving at one point in a state and 3 minutes later will appear on the other side of the state or in the next state over, with no record of what route they drove, what speed they traveled at or anything. In summary, this was a decision that in hindsight should have been researched better. We are currently locked into a 36 month contract with 18 months left, and we are counting down each and every single day waiting for it to be over because that day will not come soon enough.

Pluspunten:

Originally, we believed that the Verizon name taking over Fleetmatics would be fantastic for this product, however we were greatly disappointed and I struggle to find a "Pro" to highlight. The best thing I can come up with is our account rep. We had to weather quite a storm to get to him, he is our 6th P.O.C. representative in the 18 months we have been under contract but now that we have been paired with him it is nice to have someone who at least listens and attempts to help our fleet of 350 trucks and 450 drivers.

Minpunten:

Well I will apologize from the start regarding the length of my statement, however, there are quite a few MAJOR issues that all perspective buyers should be aware of with this system. Accuracy of reporting - We use this system to submit IFTA mileage to the government, however there is no dedicated IFTA reporting (as we were promised in the trial process) and the reports they do offer often resemble being blindfolded and tossing some thumb tacks at a map. We regularly show one truck with miles traveled in Ohio, Indiana and Florida...no other states, so I have clue how Verizon claims this truck (that runs a route to a from Ohio and Indiana daily with no other activity) makes it from Ohio and Indiana all the way to Florida, without registering travel mileage in any other state?! We also run into reports of trucks speeding on roads that show speed limits of 33mph, 37mph, 42 mph and 67mph. While I have not been able to travel to all 50 states in the US, I have yet to be able to find one of these speed limit signs posted, even with the help of all drivers in our company. Firmware/Software/Mobile App - There is a new update to the trucks or the mobile app every other day, and some of the worst customer support to administer these updates, often doing only half the job hanging you out to dry and to defend yourself against the FMCSA/DOT violations you receive for running an incomplete ELD. BUYER BEWARE! There is SO MUCH MORE to explain but I am running out of characte

Avoid this company at all cost

Opmerkingen: Horrendous. From the first day to today.

Pluspunten:

Very little good about this product when compared to the alternative products we use which are significantly cheaper and more robust

Minpunten:

Lengthy list. In the past 6 months the following has happened. 1) tracker failed and it took them over 8 weeks to send us a replacement. When they tried to book the installation it took even longer. Comment from the rep was that they can’t get anyone to install their products for them. When they finally did have someone come out his comment was that we were lucky the vehicle ran at all considering the job the original installer from Verizon did. 2 our service representative sent out a mass email and “forgot” to blind copy everyone. I have since seen a significant increase in mail from people that shouldn’t have my email address. What do you expect when you share 685 peoples emails with random strangers. 3 I have asked several times to speak with a supervisor to address some of the concerns. That was a month ago. Still have yet to hear from them. 4 their new processing system has issues applying Payments. So when you do pay, they still dump you into their collections process with numerous threatening calls which are automated and require you to call them back. 5 When you do call them back, you will be on hold a minimum of 40 minutes and when they state they see the issue and how to resolve it, they still don’t resolve it resulting in continued calls 6 be very very careful of the cancellation terms. Even when you do follow it to the letter they may not process the cancellation. Best recommendation is to use absolutely anyone else. Anyone else.

Verizon Connect Autorenewal sham

Opmerkingen: Awful.

Pluspunten:

I'm too disturbed by the customer service to comment positively about the software

Minpunten:

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success. I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Contract renewal

Opmerkingen: Everything was good till I try to get in contact with my account manager, I was placed on a phone call with a rep, because I was offered a better price on another company so I called to see if Verizon could have giving me a better price to increase my units. This was not possible because the only do this when the contract it about to expired, I remember that I had a contract, but my calculation it should had expired well it's not the case happen that I have sign up for 3 years renewable automatic 3 MORE YEARS if you don't provide then with a request on writing to be place on file till the end of your contract, but as per the rep I could buy my full contract, Well my advice to you is BE careful with this contract because it do not make sense to have a contract after you had comply with the first 3 YEARS 36 MONTH!

Pluspunten:

Software is good it do a good job but read your contract.

Minpunten:

It refresh over 90 seconds most of the time.

Fleet Tracking or Fleet Losing, Spent three years with this firm, Customer Service 1/5.

Opmerkingen: Customer Service is a below average in my opinion. If your transponder unit fails or is not functioning correctly it takes weeks, if not months before someone investigates and actually does something and you must constantly complain before they will even consider replacing the unit. This is simply not practicle if your running a business. My customer service representative, was quite happy to point out conditions of contract terms and costs but randomly listened when there were problems. At which point these were passed onto other agents. Having had contract review time, I was told pricing would be looked into. A few weeks went by and was quoted that standard contract terms pricing applied. Definitely would not re-sign a new contract period with a lack of customer service I've experienced. If what they did not like hearing did not please them, their tone would change and definitely not in favor of helping or delivering that "Customer Service" you'd come to expect. It would simply be, "well sir, as per the contract". Do not expect discretion in their service delivery. It is a no from me.

Pluspunten:

Been able to track vehicles when it actually worked and detailed reporting where necessary.

Minpunten:

Reporting false location and telemetry. The car was parked in the workers home driveway of the home, (Physically inspected). The Verizon Connect System revealed the car was parked in the local park some 1klm away. Not very accurate reporting at all. Transponder Unit eventually swapped. Another device reported a truck driver doing excessive speeds, however the truck has a speed limiter and was simply not possible to do that speed on the suggested road way when the device said it was in the middle of bushland where there are no roads. Getting a detailed report can be slow if your downloading it and waiting for it to compile. Sometimes it would freeze up despite running all day. Most times, Had to close the browser and restart. Other times it was a little faster and did deliver the report.

Great Product - No one Stands behind it

Opmerkingen: We signed on with Fleetmatics prior to Verizon purchasing them and we were happy from day 1, onboarding, customer service, scheduling the device installs were unmatched. When Verizon bought them I was excited because our Mobile Devices and Internet experiences had been fairly positive. But boy they have redefined the term disappointment. The customer support went from almost instant response to day, weeks to having ask multiple times and then getting our account rep involved and have to request multiple times there too. The most recent (not so recent) request started in January 2021, we had a couple devices that were not being active. Took months of going back and forth to realize we could get upgraded models, they were also trying to get us to purchase additional products and less cared that they had existing products that weren't working. Took additional months of getting a new contract sent so we could sign, they sent the wrong devices, more months of getting the old ones shipped back and the new ones sent out. Once the new ones arrived and the wrong ones sent back the wrong devices back (August 2021) the wrong devices are still listed on our account. Today is Feb 2022 the wrong devices are still on the account, probably over 100 emails sent to the Account Rep, his boss and his boss and still not getting anyware, I spend more time managing these people then i do my own employees. Hope to get resolved soon, not reccomended will be leaving once the contract is up.

Pluspunten:

The User interface, reliability of the devices and accuracy of the tracking is unmached

Minpunten:

The customer service and response is absolutely terrible.

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Opmerkingen: Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Pluspunten:

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Minpunten:

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

WARNING Such a bad company

Opmerkingen: DO NOT BUY, you will regret it

Minpunten:

there is zero customer service, they are never available and unfortunately, they are needed far too often. The glitches are extremely bad and due to a software "error" on the invoice side, i have lost thousands of pounds. when making a complaint i managed to finally get to a director who promised me he would look into it and almost a week later he said, "the system doesn't work the way you want it to" and fobbed me off with no help, i threatened to sue them and he practically said bring it on. this company is by far the worst experience I have ever, ever had the displeasure to have been suckered into. after making the complaint i find myself locked out of the account and no one available to sort the issue. I can guarantee that they have yet again messed up the payments (which happens so frequently) they didn’t charge me for 6 months, and then called up and threatened to cut me off when they are the ones responsible for taking payments. Whatever you do find another company, this one will sell the software as the best thing ever, sign you up to a contract and once you've signed it tell you its for 3 years and there is no way of getting out of it. I could mention so many more things that are wrong about this company, but if you still buy it after reading this, good luck to you, you will need it.

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Opmerkingen: Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Pluspunten:

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Minpunten:

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Worst Customer Service Ever It's Non Existent

Opmerkingen: I originally had Fleetmatics which got bought out by Verizon Connect. I emailed customer service that I did not want to renew my contract and they said it ended on a specific date and to email again as the date got closer. I did as they said and then all of a sudden I was supposed to have a signed document canceling my contract 60 days prior to renewal otherwise they wrap you back into another 3 year agreement. After several months of arguing and dealing with these people they told me $100 dollars per unit to cancel. Then all of a sudden they send me a $1600 dollar bill. Then to get the bill corrected took another month of people saying I need finance approval we will call you back and they never call you back. This is the WORST company in the world. Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money. I will never ever deal with this company ever again. I wished they had never bought fleetmatics. Stay away at all costs!

Pluspunten:

When it was fleetmatics it was great, once it went to verizon all the trouble started

Minpunten:

Their customer service is non existent, they are trained to deflect problems to other people and tell you they will call back yet they never ever call back. I've literally had to call this company 20 times to get this problem resolved.

Never ending contract

Opmerkingen: My overall experience with Verizon connect reveal And its previous named fleetmatics has been absolutely atrocious. we were sold this product with false hope about what it could and couldn't do And then we were charged a ton of money for services that we were not actually given. The customer service and the contracts are ridiculous so even if I wanted to switch to a different service I would have to pay over $10000 to buy my way out of my contract which I think is absolutely ridiculous. Long story short I'm stuck with this service forever and I'll never be able to get out of this contract.

Pluspunten:

This product helps me keep track of my vehicles And helps me to see who needs help where and when they will be at customers homes. It allows me to track speed driving behavior As well as keep track If the crews are where they are supposed to be.

Minpunten:

I do not like that the standard reveal software does not allow you to split Your routes between multiple vehicles. The other service that We purchased originally with reveal allow you to do that but in a very convoluted and not user friendly way and it was very expensive to do a very simple task. I have to use multiple software is now to do the same thing I should be able to do one that I pay an arm and a leg for.

A great GPS Solution

Opmerkingen: Their customer service, the products and features and the overall price are great. Honestly after reviewing 3 or 4 competitors this is the best option. I would highly reccomend if your tied in with other verizon partners. If not the system as a standalone gives you everything and more you could want, it just makes it potentially a double entry situation.

Pluspunten:

It is feature packed, however my one star i took away is because it only intergrates now with verizon Partners. We use none of those, so its completey stand alone for us. It works great for a fleet of any size. Installation of the units is quick and we have only had one issue with scheduling. The software is very reliable and we have no outages or missed data.

Minpunten:

The cost, to be honest the cost isnt bad, however every new unit is under a extended contract. This greatly limits our ability to be fluid with our internal processes as were locked in for a new term with each new unit. It would be fantastic if this system/software could be easily intergrated with other programs. Our dispatching software doesnt allow us to intergrate with this software so were stuck using standalone systems.

Our eyes in the sky

Opmerkingen: Overall, Verizon has helped us keep track of our vehicles and employees. The software helps us track employee times and efficiency as well as reduced theft on all levels.

Pluspunten:

Verizon Connect lets us see exactly where our vehicles are and notifies us when a vehicle is started after hours. We recovered 2 stolen vehicles which resulted in the capture of an entire auto theft ring with multiple other previously stolen vehicles in Dallas and stopped 1 vehicle that was in the process of being stolen by directing Police to where the thief was headed. Operationally, this software is instrumental to our daily routing and dispatching of our technicians.

Minpunten:

Verizon Connect is regularly sending me email and direct mail solicitations for lower pricing, but when I call to get that pricing, they say it's only for new customers or new units. Then when I renew, they only want to renew at existing pricing. Why send better offers to me if we can't receive the lower pricing? And why can't we get a discount for renewal business? Their pricing is higher than most other GPS providers.

Run away! Use someone else, anyone else!

Opmerkingen: We liked Fleetmatics well enough but Verizon is beyond horrible. We are currently looking at how to get out of the contract we had as the service we pay for is not being provided even remotely. Find someone else, anyone else.... the Big Corporate Attitude is alive and well with Verizon and they just don't seem to care about the customer.

Pluspunten:

GPS units are really good for machines that may sit in 1 position but are not truly 'idle' as the engine is engaged; fairly easy to navigate the dashboard

Minpunten:

It doesn't work! The system is glitchy and all customer service does it ping the unit and say "there are intermittent glitches that should be expected". Despite telling them a list of units have been faulty for some time, they just tell us everything is fine and we just need to deal with it. Which brings us to the next problem - customer service is HORRIBLE. They are impossible to get a hold of, don't answer questions and just flat out deny anything is wrong. We even tried our new sales rep and he refuses to respond to any emails despite numerous attempts over the last month to correct issues. Managers are no better - they really do not seem to care.