Regpack reviews

Flexible system that can be used for much more than just registering users

Pluspunten:

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Minpunten:

Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.

Great Database and Payment System

Opmerkingen: I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features.

Pluspunten:

My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields.

Minpunten:

There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number

Terrible Customer Service Ruins Other Aspects of Regpack

Opmerkingen: The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help.

Pluspunten:

We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.

Minpunten:

It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with [SENSITIVE CONTENT] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in [SENSITIVE CONTENT] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in [SENSITIVE CONTENT] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in [SENSITIVE CONTENT]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that [SENSITIVE CONTENT] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.

MTI Review

Opmerkingen: The overall experience has been very good. From initial "fit" conversations with [sensitive content hidden] to final details with [sensitive content hidden] to the implementation process with [sensitive content hidden], we have been pleased. While there have been some bumps, the customer service we have experienced in rectifying/understanding the issues has been good.

Pluspunten:

Customization, Reporting, Ease of implementation

Minpunten:

The conditional logic is excellent but there are still some responses we'd like to see more adjustment in. QBO integration time-line.More flexibility in reporting.Increased customization in payment process. (auto-pay as an option, some of the verbiage, soften secure-payment messaging)

Robust product with lots of options, but some glitches

Opmerkingen: The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Pluspunten:

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Minpunten:

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Best program out of the 3 I've worked with

Opmerkingen: I love it! The staff is fantastic, the system is user friendly and the families have had minimal issues with the new system.

Pluspunten:

The software is very intuitive and easy for a computer dummy, like my self, to figure out

Minpunten:

This is very minor but there are a few features that I wish the system had, such as an option to choose how payments are shown. More nit picky issues than fundamental issues.

Shockingly Customizable for a low-price!

Opmerkingen: RegPack reduced the amount of time I spend on admin (emailing my exhibitors individually and tracking all submissions) and created a better, more professional user experience of the exhibitors. It essentially gave them a custom portal to submit and track the status of all assets in one place. Invaluable!

Pluspunten:

The ability to create a highly customized, "portal-like" experience as they submit forms, while using an off-the-shelf software. Typically this would need to be done with a web developer! And the ability to generate reports and email them all at once is so useful.

Minpunten:

The back-end of the software can be difficult to use and unintuitive.

Great for adult and group registration

Opmerkingen: This system has been a lifesaver. Our adult students were getting frustrated using a registration system that was designed to register kids and teens. This allows them to sign themselves up as campers. Its easy to use, clean and allows them to sign up at anytime online.

Pluspunten:

Easy to use, customizable, and adaptable to our needs.

Minpunten:

Haven't found anything that stands out.

A robust system that can accommodate the intricacies of just about any modern web based business

Opmerkingen: Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports.

Pluspunten:

The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website.

Minpunten:

Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two.

Excellent Software

Opmerkingen: Excellent customer service, professional software

Pluspunten:

Efficient system for registering applicants

Minpunten:

Challenging to adjust from a old manual system because we are still in transition

Great idea, very poorly executed

Opmerkingen: Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.

Pluspunten:

Flexibility/versatility of the software One of the support managers was willing speak over the phone, despite email-only support.

Minpunten:

There are recurring system errors that cause failures in payment processing Regpack support is slow to respond, not able to provide adequate details It is not possible to speak with Regpack employees, even during a critical system failure

Best Solution So Far

Opmerkingen: Overall, it's the best we've used in the last 8 years out of the 5 we have tried. But it is somewhat complicated for the end user. I am constantly fielding phone calls and emails from parents who are having trouble finding classes, logging in, updating Child Profiles, etc. The Triggers also work for the most part, but definitely glitch often and I have to move 3rd graders from the 1st grade classes because they showed available. I have spent a lot of time learning this system and really hope they keep updating, fixing, and adding features because some things just seem elementary that are not available, such as the duplicate merging option, even Excel and Google have these funtions.

Pluspunten:

We love the ability to create different projects with different needs, such as registration. One project could be for camps that parents fill out and one for adults where only tickets are purchased. This is awesome given that we are a nonprofit and host many different classes, camps, workshops, and events. I also love the ease of access when creating discount codes, etc. I love that products can be categorized and bulk triggers can be added. Payment processing and report pulling is easy and fully customizable.

Minpunten:

They took away the feature that counts quotas after a product has been paid for. It is very important, especially since COVID, that we only have so many students per class. This does not work as parents begin registration often, but never complete it. The password/login feature glitches A LOT! Parents end up getting frustrated and creating a new account instead of logging in because the Reset Password function almost NEVER works properly. There also is no way to Merge DUPLICATE accounts when this happens, and they charge per Active User, so I have some parents that have 2-4 accounts, and they are all active, taking up user space, costing us more money. I can't make them inactive because they have classes paid for and registered on each account. If you make them inactive, it pulls them from the rosters. There is also no way to BULK delete users that begin the registration process, but never complete it, you can't DELETE anything, not even Projects. I spend A LOT of time marking "Missing Names" as inactive so that they don't count towards User Quotas. Payments are easy, and pulling reports, however, if you want to issue a refund after 30 days, you have to log in to the separate BlueSnap Merchant Account because Regpack doesn't allow this. There also is no way to automatically change Age/Grade levels for students each year. If the parent doesn't update the Child Profile, the system doesn't either and will show a 5th grader in 5th grade for years.

Regpack Review

Opmerkingen: Like I said, the waitlist feature is the main distinguishing factor from any other software. I also enjoy being able to see previous years' "projects" for recruiting purposes.

Pluspunten:

The reason we chose regpack vs. other software is because of the waitlist function. It allows us to approve or waitlist applicants manually, which is really helpful because building our waitlist is more of an art than a science (IE the number of boys vs. girls we accept can change based on who registers).

Minpunten:

We have had some frustration with customer support. For example, we wanted to set-up our health form through regpack rather than families upload a PDF in the hopes that it would be easier for us to print all of them. The first few responses were just someone sending us a link to an online tutorial and it took a while to actually speak with someone face to face. With that said, once we did talk to someone our questions were answered and we're happy with the way the health form turned out.

If you like good customer service, this isn't your program

Opmerkingen: The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance.

Pluspunten:

I liked the capability to run various reports.

Minpunten:

The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service.

Great software for payment processing, registration and after school/camp management!

Opmerkingen: We are very happy with the service we receive from Regpack. We are able to create new projects and registration portals with ease, and with a very short turn-around time. The support team is always super helpful. The automated payment system is integral to our business and cash flow - it has proven to be very reliable. Customers are able to register and make payments easily.

Pluspunten:

I love that we can customize our registration process, easily and on our own. Updates take place in real-time and there is a great support team to answer Qs.

Minpunten:

There is no translation function, but the support team has helped with work-arounds.

Two years of headaches

Opmerkingen: Not happy - the customer service and technical support became non-existent. When I had major issues that needed addressing, I would ask to speak with someone by phone, only to be told they will only deal with me via email. Customer service sucks.

Pluspunten:

The sales team set up the software - as soon as that was done, customer service and technical support became impossible.

Minpunten:

Regpack Software is not at all user-friendly. Both the backend and frontend were overly complicated.

Flexible Registration Software

Pluspunten:

Our programs require a lot of paperwork and info and regpack gives us the freedom to design what we need and more options than any company we talked to and the pricing is reasonable.

Minpunten:

Can occasionally be slow to load and this is both a pro and con but the security is pretty good so it can log you out often and require additional security codes to log in.

Extremely disappointed by features, buggy UI, poor support

Opmerkingen: I feel like they sold us an incomplete product that had much room for improvement. Unfortunately we did not have time to wait around for these improvements so we switched to another platform.

Pluspunten:

Not much. Regpack is cheaper than other registration solutions though.

Minpunten:

Refunds >60 days must be requested manually with their support team. We had a lot of problems with our users running our registration form on Safari. Had some security issues where our admins could log into each others account through copy pasting of the backend URLs- I think this was resolved. Their integrated payments partner BlueSnap doesn't have the best admin dashboard and transaction data is not updated real time like how it would be with other payment merchants like Stripe or Paypal.

I have happily used Regpack on and off for a few years for my summer day camp.

Opmerkingen: Helped us stay organized and create a smooth registration process for our customers.

Pluspunten:

I have happily used Regpack on and off for a few years for my summer day camp. Each summer I use it the features have been updated. Parents have been happy with the smooth process and I can easily find any information that I need. By seeting the filters I can see how many kids are in camp on a given week, I can view by age, gender, and pretty much any detail that I have collected data on. This allows me to stay organized and plan more effectively.

Minpunten:

I wish that it synced with Google sheets so that I could share more easily with staff members. Currently, I would need to download any lists I create first. Its not a big deal... just an extra step that I'd love to see taken out in the future.

Camps and Kids

Opmerkingen: The technical support is very good and the software is very user friendly.

Pluspunten:

Being able to organize the different products and quickly print reports was extremely useful.

Minpunten:

It would be very useful for my organization if it had attendance tracking and multiple login for different members.

Flexible registration system for simple or complex needs

Opmerkingen: Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Pluspunten:

Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage. The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze.

Minpunten:

Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles. A countdown timer for cart reservations is not available. Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted. Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur. Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level.

Regpack brought us into the 21st century from written registration forms and checks!

Opmerkingen: Our users like best: 1. Online payment options 2. Same login year to year 3. Last year's registrants can be selected again
Our convention team likes best: 1. Everything that makes users happy 2. Typed registration information 3. Download to spreadsheet for frequent status reports 4. Download to spreadsheet for name tags, table layouts, session assignments

Pluspunten:

Parent/child registration is critical for our organization. Online payments by credit card or e-check. Ability to download to spreadsheet. Keep same login from year to year and the ability to copy last year's list of registrations.

Minpunten:

Not totally intuitive - I would have liked some documentation on the data structure. There is no user guide - just knowledge database. I figured it out on my own with lots of questions to the support desk when I ran into problems.

Poor Customer Support, Multiple Glitches and Very Confusing on Both Back End and Front End

Opmerkingen: Disappointing.

Pluspunten:

The automated billing schedule was nice for members to see.

Minpunten:

Though it is a very detailed system, it is very confusing from the back end, as well as front end. We had multiple glitches with billing, as well as the coupon code space. It also did not send out automated reminder emails. Lastly, amid all the technically issues, customer service was very poor. They do not handle any issues over the phone and ask you to email - which then takes minimum 2 days for every reply. We had issues with our members' billing and I still have not been able to speak to someone to resolve issues after a week has passed.

Regpack has simplified my job immensely. Well worth the money.

Pluspunten:

Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

Minpunten:

The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

Awful--would not recommend. Even the owner has a careless attitude which carries through the company

Pluspunten:

Professional looking system. When everything works correctly, seems like it might be nice system. Not sure we will ever find out.

Minpunten:

Absolutely NO customer support via phone EVER and customer support in general is severely lacking via email. Can't calculate ages with DOB (very archaic). Fields don't work right. Company sent test emails to all of our customers by mistake, our customers are unable to log in, their cart calculations are not right 2 weeks after going live. So many programing errors, its unbelievable. Our customers are extremely frustrated.