SmartRecruiters reviews

Over SmartRecruiters

Het pakket van SmartRecruiters Talent Acquisition biedt recruiters alle gegevens en tools die ze nodig hebben op één uitgebreid platform.

Meer informatie over SmartRecruiters

Pluspunten:

It appears easy to use on the surface, and in comparison to other ATS', it isn't so bad in that regard. Customer support is rather quick to answer.

Minpunten:

They were constantly emailing us multiple times a day before the check was sent out. I email them now and I get no response.

Beoordelingen van SmartRecruiters

Gemiddelde score

Gebruiksgemak
4,3
Klantenservice
4,3
Functies
4,0
Waar voor je geld
4,2

Waarschijnlijkheid van aanbeveling

7,8/10

SmartRecruiters heeft een totaalscore van 4,2 van 5 sterren op basis van 134 gebruikersreviews op Capterra.

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Reviews filteren (134)

April
April
social worker
Geverifieerde LinkedIn-gebruiker
Burgerlijke en maatschappelijke organisatie, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Smart Recruiters

4,0 11 maanden geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Joanna
Joanna
Chief Talent Officer in VS
Geverifieerde LinkedIn-gebruiker
, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A collaborative platform that is advancing our talent acquisition strategy

5,0 5 jaar geleden

Pluspunten:

simplicity of interface, enabling collaboration of hiring managers, open APIs to integrate with other platforms, likeness to other social tools that enables ease of use and adoption, and ability to customize and create platform adjustments without change ticket costs or depending on the ATS provider to make the changes.

Minpunten:

Our HCM solution has an ATS that we chose not to leverage because features were behind SmartRecruiters - yet, we have to build integrations for solutions that integrate with HCM

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I love Smartrecruiters!

5,0 3 jaar geleden

Opmerkingen: I helped implement and get Smartrecruiters going. There is so much to learn and discover, but once you get the hang of it, it's very straightforward.

Pluspunten:

Smartrecruiters provides the best experience for a recruiter. It is so easy to use the website and provides you with a quick snapshot of where candidates are at in the interview process. It makes scheduling and creating interviews so easy with their calendar integration. There is also awesome integration with Docusign to make signing and completing offer letters so easy for candidates.

Minpunten:

There needs to be some improvement with the self-scheduling feature within Smartrecruiters, but overall, it has been such a great experience.

Guada
Global Client Services Director in VK
Human Resources, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good tool for medium, large and enterprise-wide needs

4,0 2 maanden geleden Nieuw

Pluspunten:

User friendly tool, it's manageable with basic training which has helped us with our teams and clients.

Minpunten:

Process flow is not too sophisticated and might be a bit behind some business needs.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Smartrecruiters is a forward-thinking platform that neglects the fundamentals of recruiting needs.

2,0 5 jaar geleden

Opmerkingen: A functional ATS that integrates with our other software and timely customer support.

Pluspunten:

I like the ease of sharing candidate and job info with internal employees and the simplicity of storing and updating all data within the system. Smartrecruiters integrates well with our other software and is an effective "one-stop shop" for our recruiting process.

Minpunten:

The "open" nature of the software and the inability to customize manager and interviewers' visibility into the recruiting process. Anyone attached to the hiring team can see confidential candidate data (such as salary requirements and the results of screening investigations), as well as emails between recruiters and candidates which is extremely problematic. It is also not a functional tool for reviewing candidates- you constantly have to restart the process because of how the software redirects when you are dispositioning people and it requires too many clicks and opening of new tabs to be an efficient process. Scheduling is simple but making edits to interviews is very manual and time-consuming-- the software really misses the basic functions that makes an ATS usable and helpful to the recruiting process.

Reactie SmartRecruiters

5 jaar geleden

Thank you for taking the time to review us and for your candid feedback. Regarding the inability to customize manager and interviewers' visibility into the recruiting process: our Spring 2018 enhancements include many changes regarding this issue. Admins can now create up to 5 custom system roles, and configure each custom role's access and permissions with high granularity in three general areas: access to 'Configuration' and Admin settings, access to 'Analytics' (and reporting), access to 'Jobs & Candidates'. The Analytics and Jobs & Candidates areas are further broken down into product areas: company settings, compliance reports, analytics, report builder, create a job, hiring team, access all jobs, access group. For each area, Admins can assign a specific level of access to each custom role: 'no', 'view only', 'limited' and 'full access'. There is much more information available in the help center and especially the page regarding the Spring 2018 enhancements. I hope this helps!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

I love SmartRecruiters!

5,0 3 jaar geleden

Opmerkingen: Fantastic! Its been a dream to work with and I'm looking forward to launching in August!

Pluspunten:

I love how easy the system is to use for any and all levels of recruiters. The added features and CRM capabilities make it a system that stands out in the industry. It will change the way we recruit in a very positive way!

Minpunten:

Sometimes the integration's and configurations can be difficult to do as SmartRecruiters doesn't allow for all characters to come through which can cause issues when you are integrating systems and trying to have two systems pass data back and forth - there seems to be a lot of errors but it's easy to fix as long as you have someone who can help.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

GREAT tool!

5,0 2 jaar geleden

Opmerkingen: Honestly its great ! exactly what we needed with all the features we were looking for !

Pluspunten:

We've left Workday Recruiting for SmartRecruiter (linked to Workday) and it solves all of the issues we were having with the other system. Nothing bad to say its great !

Minpunten:

I honestly am having a hard time to say something i like the "least". The only thing, its SUPER minimal, I would say when posting you need to "add to cart" where you're going to post ? I find that odd.

Matthew
Matthew
Technical Recruiter in VS
Geverifieerde LinkedIn-gebruiker
, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Smart Recruiters is, as a whole, a fantastic company/software. That sums in my thoughts.

4,0 5 jaar geleden

Opmerkingen: The intuitiveness /usability of the system is a huge benefit. We're able to move candidates through the process very easily. A complaint though, the included job aggregators are pretty irrelevant

Pluspunten:

The BEST piece about this software is the fact that new features (taken from the community of SR users) are constantly being developed and we get monthly releases. Obviously, the user interface is very intuitive and easy to teach new managers. We just completely overhauled our entire Recruiting process, and the easiest part of that herculean effort was changing the process in SR.

Minpunten:

Notifications are kind of a bugger. There's a feature that allows constant notifications, but the only person that can get those constant notification is the hiring manager. Why not the Recruiter too? Recruiters at my company live in this system day in and day out, hiring managers hop in and out as needed, so we're the ones that need the notification (along with the hiring managers).

Scott
Scott
Founder in VS
Geverifieerde LinkedIn-gebruiker
Werving en selectie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Perspective from an agency

4,0 4 jaar geleden

Opmerkingen: As a recruiter it's made my life a bit easier with submissions, but other than that it didn't do much for me. However as an external user of it, that's not all that surprising.

Pluspunten:

I like that SmartRecruiters gives me one place to login to work on reqs for a particular client. They can add and remove me as they need to, and being able to submit resumes there directly into their process is nice.

Minpunten:

My clients didn't particularly love the software, and the look of it is a bit dated. Other than submitting resumes to make sure they're in the right bucket, I don't get any other use out of it. The resume parsing is OK, not great. It gets mostly the name and everything right, but often times messes up the paragraphs in the experience section.

Sarah
Sarah
Director of Lower School Literacy, Grades 3-4 in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

As a new manager, I find SmartRecruiters an easy system to use to research and contact applicants

4,0 3 jaar geleden

Pluspunten:

As a new manager, I find SmartRecruiters an easy system to use to research and contact applicants. I like that applicants can post multiple resources to their profile and I can easily access them (there's no need for me to save their resume on my computer). It's also fantastic that I can send them messages through the platform and keep a record of their responses that I can access on the site itself.

Minpunten:

As of right now, there's not a hiring need that I have that SmartRecruiters has been able to fill. Perhaps if there were video or chat recording software that could help me code responses... then that could be amazing!

Cassandra
Recruiter in Australië
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

New user

4,0 2 maanden geleden Nieuw

Opmerkingen: so far so good but it needs a few other features

Pluspunten:

The input is easy, it makes adding people easy to do and it just copies from their resume

Minpunten:

So far that my adverts dont link to it. most applicants come through seek and their application doesnt link tot he system

Lisa
HR Coordinator in Canada
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The Smartest Way to Hire!

5,0 2 jaar geleden

Opmerkingen: Fantastic recruitment tool for entry level positions in multiple locations.

Pluspunten:

Easy to set up and use, and deploy in multiple locations. Allows for hiring teams to have full access to all candidates and share information with each other along the hiring process. Great for screening applications and setting up interviews quickly and easily.

Minpunten:

The mobile app extension to this software has a lot of opportunities to improve upon. It would be great to set up interviews directly from your phone.

Deanna
Senior Human Resource Analyst in Canada
Olie en energie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This is the most user-friendly and efficient recruiting platform ever

5,0 5 jaar geleden

Opmerkingen: - ability to get managers to participate in sourcing
- easy candidate management
- publishing jobs to numerous job posting sites espacielly the major ones

Pluspunten:

- User friendliness - extremely high quality, efficient and fast customer service - constant improvements and new smart functionnalities without disrupting daily usage or minimal disruption

Minpunten:

Nothing to say. The market is very competitive now with all the AI. With a lot of hope, SmartRecruiters is agile!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I have a great experience, makes easy and faster my daily work

5,0 5 jaar geleden

Pluspunten:

I like the way you can do the whole recruiter process, make notes and share with coworkers everything about candidates and how you can use the analytics to have a better view of the results in every process.

Minpunten:

I like everything, I think there is nothing to improve for now, but maybe would be nice if the administrator is able to delete other users when they are not in the company anymore.

Sarah
HR Business Partner in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Used this for our company applicant site and to post our career opportunities

4,0 5 jaar geleden

Pluspunten:

It was originally a free site which we used to post career opportunities and application site. The system was easy to navigate and to search for candidates.

Minpunten:

It didn't offer a variety of features at the time we needed and we changed sites because we needed a system to integrate with our onboarding and payroll program

Jane
Talent Acquisition Manager in VS
Vastgoed, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very streamlined recruiting software

5,0 6 jaar geleden

Pluspunten:

- Everything is all centralized in one spot - When you create a job posting, it sends it to a ton of sites for free without having to double post - Email communication with applicants is all in one spot

Minpunten:

- Some of the paid features a bit clunky - Some of the settings are difficult to navigate for new users

Gabriela
Executive Administrator in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Smart Recruiters Review

1,0 3 jaar geleden

Opmerkingen: I have yet to reap any benefits from purchasing this system. I highly don't recommend it.

Pluspunten:

The purpose of purchasing the software was to help with our recruiting and organizing needs. The software did not help at all.

Minpunten:

The product was oversold to us. We purchased the software to have a system for our internal recruiters. Once you pay the $5,000+, it seems as though you have to keep paying to get your job posts seen by candidates. I have yet to get one candidate through their system. Also, the customer representatives that helped us when we were purchasing the software are all of a sudden nowhere to be found once you pay them. They were constantly emailing us multiple times a day before the check was sent out. I email them now and I get no response. This was supposed to be a system to help eliminate some of the job boards we've been using, and all it did was make us need those external job boards even more.

Kathleen
HRIS Manager in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Still feels like a new system; company is making strides for improvement

3,0 5 jaar geleden

Pluspunten:

Easy to use for both our recruiters and candidates. Mobile applications was easier for users to adapt.

Minpunten:

Reporting is still lacking, need to be able to report more with the system and less through the API's

Reactie SmartRecruiters

5 jaar geleden

Dear Kathleen, thank you for taking the time to review us and for your candid feedback. Sorry it has taken us so long to respond. We take your feedback very seriously, and have actually made some serious improvements based on what you and some other customers have said. Smartrecruiters' key mission is to provide all of our customers with the ultimate candidate and internal user experience. There has been many updates since your review in 2017! Especially regarding reporting. You can find more information on the reporting options in the help center: https://help.smartrecruiters.com/Reporting_and_Analytics/Reporting I hope this helps!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great for finding qualified candidates!

5,0 5 jaar geleden

Pluspunten:

The applicant tracking system! It's so efficient and user friendly. Candidates can be sorted by the stage they're in (lead, interview, hire, etc.) and you can make notes about each candidate (private or public). I also love that you can invite other people you work with to your team to review candidates. They can rate them and provide feedback. The program posts to multiple job sites and allows you to pay for additional advertising if you wish to do so.

Minpunten:

I've used this to share several job openings and the only con is that the program doesn't show a position once it's been closed. I didn't know that the first time I closed out a job and had to rewrite the description when I needed to re-post it.

Sophia
Recruiter in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A great product for the value

5,0 5 jaar geleden

Pluspunten:

It is easy to use, and provides all the basic functionality I would expect. The candidate experience also seems to be high quality.

Minpunten:

The messaging function needs a lot of work. I would like the ability to set out of the office responses, reply directly in the tool instead of via email, and a few other things.

Eric
recuiter in VS
Werving en selectie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

user review

3,0 5 jaar geleden

Opmerkingen: not sure of price but a decent ats

Pluspunten:

decent search capabilities, pretty easy to upload resumes. good information flow.

Minpunten:

not a big fan that when you reply to candidates through its email a weird id shows up vs the user's email

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: GetApp

Great UI, Easy to Use and Integrate with HCIMS

5,0 5 jaar geleden

Pluspunten:

The cloud based platform makes it easy to collaborate with team members cross-functionally to make decisions utilizing a scorecard. We moved over from Jobvite and they've made the process much easier for us. I also really like the fact that there's a mobile app which allows us to really recruit 24/7 around the clock.

Minpunten:

I don't like that it costs so much money to post to a lot of job boards but that's not the fault of SmartRecruiters. I also wish there was a little more data visibility into where our candidates are really coming from.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Muziek, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I have had nothing but positive experiences with Smart Recruiters.

4,0 5 jaar geleden

Opmerkingen: All of my recruiting related information is in one place and I can easily track candidates.

Pluspunten:

With all of your recruiting information in one place, it makes the administrative component of talent sourcing far easier.

Minpunten:

You definitely require a demo to ensure that you are fully utilizing the software's many capabilities.

Jay
Senior Recruiter in VS
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good product for tracking candidates

5,0 6 jaar geleden

Opmerkingen: I use Smart Recruiters to track and communicate with candidates. Integrates with other products. Some integration isn't soo seamless.

Pluspunten:

Great for tracking and communication with candidates.

Minpunten:

Some integration issues with other products. I wish the product automatically saved notes. I've lost notes after typing for 15 min many times!

ISABELLE
HR Officer in VK
Voedselproductie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I find the software nice and easy to use. High quality and linked to the main internat. jobboards

4,0 5 jaar geleden

Opmerkingen: Reduce recruitment agency fees and time saving

Pluspunten:

atttraction of talents from different jobboards and easy to manage during the recruitment process;

Minpunten:

Today I use the software on my own. I would liketo share with our managers more pro actively (sharing and evaluating the candidates)

Greg
Greg
Owner in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

I have used SmartRecruiters to post jobs offered by my company and by my clients' companies.

4,0 5 jaar geleden

Opmerkingen: SmartRecruiters allows me to post once and push my posting to many job boards.

Pluspunten:

What I like most about SmartRecruiters is that I can write one job posting and have it submitted to lots of job boards. Smart Recruiters even gives me access to additional services like Facebook Ads and LinkIn Postings.

Minpunten:

What I like least about SmartRecruiters is that, when a application comes in, they don't tell me which job board it came from. Also, I wish that it was less of a "just post and trust us" and more of a platform where I have granular control of my postings.