Azalea Health reviews

EHR that Actually Has Functions for Multiple Areas of Healthcare

Opmerkingen: We don't use the RCM, but the ability of Azalea to do different things from order sets, to eMARs, to simple visit notes is helpful and allows for a more seamless process in the workplace.

Pluspunten:

Unlike most EHRs, this one has features that come in use across the different healthcare areas. Built for hospital systems with satellite offices, it has ambulatory options and inpatient hospital options, which integrate demographic information between both options.

Minpunten:

It costs a bit more than other software, but it's beyond worth it. There are a few things that I'm sure they will continue to upgrade in the future, like information flow between hospital and ambulatory systems.

Azalea Health Review

Opmerkingen: Azalea has been a huge asset to our practice. Occasionally we are approached by other companies but they can't offer anything that Azalea doesn't already have.

Pluspunten:

I like that Azalea Health is quick to respond to issues or enhancement requests and that they have an excellent RCM team. The software is easy to navigate and works well for our Pediatrics office.

Minpunten:

The plug in for prescribing has some repetitive clicks. I also widh it would pull in basic infofrom the patients profile, like weight.

Frustrating system much of the time with no answers, fixes and angry patients.

Opmerkingen: MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

Pluspunten:

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Minpunten:

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

Ease of Azalea

Opmerkingen: Overall experience was very impressed how easy it is to learn and use.

Pluspunten:

Intergration went smoothly. Training was made easy and completed in a week

Minpunten:

Transition of charts from GreenWay to Azaela is a mess and hard to locate information

A peace of mind

Opmerkingen: Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Pluspunten:

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Customer Service is great and very responsive.

Minpunten:

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

Very dissatisfied

Opmerkingen: It is a catastrophe. It has resulted in too numerous to count medication errors or errors that would have happened had the system been relied on without questioning it. It is truly a nightmare and it is amazing to me that anybody has used it and not rated it accordingly. There is no fix for this after going live on April Fools' Day 60 days after going live.It has resulted in MDs/NPs and other staff A 30% increase of our labor. It will require integrating with an Outsourced pharmacy program since it is so pathetic and apparently cannot be remedied.

Pluspunten:

The only selling point is the kindness/competence of the support staff but unfortunately they are being asked to remedy and unremediable product and the remedies that should have already occurred don't seem to yet be appearing on any horizon. My hope is that prospective buyers will be spared the miseries that we are going through.

Minpunten:

It essentially is not as advertised whatsoever and it has so many glitches and prophetic ways of reminding someone of tasks, it scrambles data particularly medications and they have to be renewed every month which is a very tedious process and where the data gets scrambled costing personnel dozens of hours trying to collate and get it back to what it was two days before the renewals.

Using Azalea for EMR

Pluspunten:

Azalea is the easiest, most user-friendly charting system I have used to date. The layout is simple and easy to navigate. Having all the "bells and whistles" isn't always the best as it becomes sensory overload. I really like the simplicity and straightforward presentation of Azalea.

Minpunten:

The prescribing page can be a little confusing. But it is still relatively easy to navigate. I also find the scheduling page to be a little confusing as well, especially when trying to override a blocked off section.

Used and loved for Years

Pluspunten:

Easy to learn and to utilize. Many tutorials in place for any help you need.

Minpunten:

The reporting isn't perfect and could use some more and better choices.

First Review

Opmerkingen: excellent I enjoy the multiple features and functions

Pluspunten:

Easy to use and all the features are self explainatory.

Minpunten:

report features need more options for billing

Wonderfool service

Pluspunten:

It is easy to teach for the new employees.

Minpunten:

I have not complained about this system, is pretty easy to work with.

Awesome

Opmerkingen: I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.

Pluspunten:

One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

Minpunten:

The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.

Excellent Customer Service

Pluspunten:

It is very user friendly. New providers can be up to speed quickly. The customer service is prompt and very helpful.

Minpunten:

The price :-) It would also be nice the cursor went right to where the typing should start when opening a patient search or message.

Excellent EHR

Opmerkingen: Overall a good EHR. We used it in a multiple provider orthopedic practice. It seemed to be capable of setting up macros for use as a true EHR. However, most of us still dictated and had it uploaded. Most of us just didn't' want to take the time to set up macros.

Pluspunten:

Flexibility- it seemed to have all the options of making it very user friendly and customization Quick learning curve- a lot of the menus were intuitive making early navigation easy

Minpunten:

Sometimes looking for extra pieces of information, like old operative notes, took a few extra clicks looking around. Imaging not accessible from the main program. We had to run a separate PACS system to look at films.

LPN using Azalea in a clinic.

Opmerkingen: Overall the system works good when you have the right training and programing.

Pluspunten:

When the information is put in the system correctly, it was very useful to have the patients full information at my finger tips. It made answering questions and following up a lot easier than having paper and pencil.

Minpunten:

My least favorite feature was the pop up windows, that were not movable. When trying to do PA's under the medication tab, I would have to close the PA window, look up the patients information and then go back into the medication tab, reopen the PA window and answer the question. This was very time consuming because you could not see all the questions at once to get all the information needed to finish the PA without opening and closing the same window.

Easier said than done

Pluspunten:

It is easy to limit who sees what notes and helps with HIPPA compliance. Communicating within the system is easy and fast.

Minpunten:

There are no options for doing group notes. This makes it difficult to chart groups, as one has to do an individual notes for each group participant.

Improved Practice Management

Opmerkingen: Best tech and Billing support I’ve worked with. From out sales representative to our billing coordinator,, I’ve yet to have a bad interraction with someone at Azalea.

Pluspunten:

In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

Minpunten:

As the Operations Director I’ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value.

Review of Azalea Health

Opmerkingen: We have been very pleased with the Azalea product and their customer service. We have a monthly check in call with our Account Manager, when we discuss new needs and receive updates about improvements on the horizon. The Azalea software has adapted to our clinic flow quite nicely.

Pluspunten:

easy

Minpunten:

none

Azalea

Pluspunten:

Azalea is user friendly! Very easy to navigate.

Minpunten:

I haven't come across anything I don't like about the system yet.

Great EHR

Pluspunten:

Ease of use. I have used a variety of EHRs in my career easiest one I have ever used.

Minpunten:

I do not have any complaints yet but I am not involved in all aspects of the system. I use specific sections for patient care.

Working With Azalea

Pluspunten:

I have only been using Azalea for about 1 year. I have enjoyed working with Azalea. It is very easy to navigate, post, and search for patients.

Minpunten:

Sometimes when I post patients charges and codes the cost of the charge does not populate.

I have worked on over 30 different EMR / EHR's and Azalea is by the far the easist one to transition to , by far...

Opmerkingen: I would highly recommend Azalea to anyone looking to transition to a new system.

Pluspunten:

Ease of use, hands down, as a Practice Administrator with little or no down time, I find their support team and learning videos to be one of the best. We also utilize Azalea's billing team and our aging has never been so clean, great job.

Minpunten:

As I am always asking for upgrades, they have to prioritize all request based on the number of requests they receive, so your request may not get resolved timely.

Good program for PCP

Pluspunten:

Technical support is great and so helpful. Easy software to use and train other employees. The price is very reasonable.

Minpunten:

There is a charge for other features if you want to use them. If someone else is in a chart at the same time you are it does not save your changes.

Azalea Review

Opmerkingen: Great other than moving slow.

Pluspunten:

The ease of using it, it is easy to use and understand.

Minpunten:

It can sometimes move slow at times when connections are down.

SCHEDULER/OFFICE MANAGER

Pluspunten:

FOR OVER 5 YEARS WE HAVE STRUGGLED WITH THE DECISION TO CONVERT TO A NEW EMR. WE HAD BEEN WITH LEONARDOMD FOR 15 YEARS AND "SET IN OUR WAYS". (BEING 65 YRS OLD DOESN'T HELP EITHER) THIS HAS BEEN UNDOUBTEDLY THE EASIEST TRANSITION FOR ALL OF OUR STAFF. THE SUPPORT STAFF AT AZALEA HAVE BEEN EXACTLY THAT, " EXTREMELY SUPPORTIVE"!! THEY HAVE BEEN SO HELPFUL WHEN WE HAVE REACHED OUT TO THEM WITH PROMPT RESPONSE. I LOVE IT! AND WOULD HIGHLY RECOMMEND IT.

Minpunten:

I HAVE NO CONS !

Unbelievably easy to use, great interface with EMR system

Pluspunten:

I like the fact that the customer service has a small town feel/personable level to it, however the Azalea product is cutting edge/state of the art system.

Minpunten:

Not enough custom options on the system for individual users.